1998 TSI: The Third Crisis

Keeping Denise in the fold. Continue reading

My recollection of many of the events portrayed below was fuzzy. I was not even certain of the year (1998) or the time of year (autumn) until I found a dated document. Lacking a good way of pinning down the details, I needed to guess at or be vague about some things.

Background: For me the period from 1995 through 1999 was the busiest, most exciting, and most stressful of any that I spent working for TSI. It was also the most potentially terrifying period. Our marketing director, Doug Pease1, had hit the mother lode and put us in a position to dominate the market on which I had decided to focus our attention back in the late eighties.

Most large retailers, especially department stores, were organized into divisions, and each division was responsible for its own advertising. So, when a large retail organization decided to name AdDept as the preferred system for advertising, we would usually install a system at each division. In 1998 the May Company,2 which at the time had seven department store divisions, had already endorsed AdDept. Doug had also negotiated installations for the three divisions of the Tandy Corporation3 and he convinced the people at Proffitt’s4 Marketing Group (PMG) to purchase systems for six of their divisions. In addition to these, Doug had also made headway at several other potential clients such as Elde- Beerman, Gottschalks, and Macy’s West.

In short, TSI’s business was finally booming. The challenge was no longer whether the company could generate enough income to meet the next payroll. The question—and it was a very serious one—was whether we could meet our commitments to all of these new installations, almost all of which required significant custom programming.

There were a few other issues as well. The twenty-first century was approaching. AdDept had been made Y2K-compliant from the outset. We also had produced a version of the GrandAd system for the AS/400 that would work in the twenty-first century. We needed to convert all of the software that we used in TSI’s office as well. These undertakings were labor-intensive and required extensive testing. The details of those efforts are described here.

The company therefore faced tremendous challenges in providing the software and support for commitments that I had already made and for the prospective contracts that were almost certainly imminent. Furthermore, the person who had at that point done most of the AdDept programming, myself, would undoubtedly be devoting much less time to coding in the next few years.

I would be doing all the installations and on-site training. I also accompanied Doug on many sales trips. I gathered all of the requirements for new code and wrote the design documents and programming requests. I wrote all the marketing materials and anything else that needed to be written, as well. I also ran the business and extinguished the most serious fires. Last but not least, I did the great majority of the research on new hardware offerings and new software techniques. I still did quite a bit of coding, but I now relied on the programmers for most of it.

Steve Shaw.

Fortunately, I had a team of all-stars to help. Sandy Sant’Angelo handled the support line, which during the late nineties was nearly always busy. She was quite good at documenting problems and making the customers feel comfortable. The programmers were Steve Shaw, Harry Burt, and Denise Bessette. Steve and Harry were both good programmers, and they were both familiar and comfortable with TSI’s programming standards. However, they had little knowledge of details of the AdDept system or the way that retail advertisers worked and thought. Early in 1998 Steve Shaw surprised me by leaving TSI to take a programming job at the Phoenix Life in Hartford.

Denise was extremely dependable. She was also very meticulous in her work habits and thoroughly familiar with both TSI’s standards and most of the basics of advertising. She told me that she did not want to travel, however. Therefore, I could not use her for any of the trips that I made to clients.


The Known Problem: I always tried to keep the employees—especially the programmers—happy. The work at TSI environment was, I think, generally positive. The company had very few rules. There was no dress code at all, although I expected the employees to spruce up a little when customers came to our office for training. I wrote up a short document that listed what we expected of employees. My door was literally always open.

TSI paid the programmers pretty well, and by the mid-1990’s we had implemented good programs of health and disability insurance and a 401K with matching contributions. Although I felt a great deal of stress during this period, I tried to avoid putting pressure on the coders.

TSI’s corporate ladder.

I understood that there was one problem that was inherent to TSI and other small businesses: there was little or no room for advancement. I could reward people for good work, and I could try to make their work challenging and enjoyable. However, it they were ambitious and wanted to climb the corporate ladder, there was not much that I could do. I suspect that this is why Steve quit. Similarly, if they were interested in a position with more responsibility, my options were likewise limited.

I tolerated—and even encouraged—a certain amount of creativity, but after Sue left the office (described here) in 1994. I made all the important decisions. It wasn’t that I liked exercising power. I just reckoned that none of the programmers were interested in managing the business. I would have been happy just to code all day.

As good as the staff was, our upcoming workload was so massive that there was very little room for error. I knew, for example, that Sue and I could not consider another big trip until all the installations were stable, which might take years. I also understood that I had to keep the entire programming team intact if possible. As I have explained in other blog entries, I figured that every time that a programmer quit I lost at least six months of my own productivity between the time spent looking for a replacement, training him or her, and correcting all the mistakes. Furthermore, there was never a good time to look for coders, but 1997—just months before Y2K raised its ugly head—was one of the worst.

Harry and Steve were good programmers, but I knew very well that the key member of the team for the next few years was Denise. Losing her would be a catastrophe that I did not want to contemplate. I probably should have worried more than I did.


TSI’s Telephone System: Each desk at TSI had a unit like the one shown at the left. The company had many phone lines, but no one, not even Doug or I, had a direct line. TSI had two phone numbers that outsiders knew about. One line was dedicated to customers reporting problems or asking questions. That line was answered by Sandy.

The other number was in the phone book and on our letterhead and business cards. We disclosed it to prospects, vendors, and a few others. That line was answered by the administrative person.

There were also two rollover lines. If a caller called either the main number or the support number, and that line was busy, the phone would still ring, but someone at TSI would need to press the flashing button for a rollover line to answer it.

TSI relied on this phone system until the business shut down in 2014. Doug and a few others pressed me to get a more modern system in which each person had her/his own line. A couple of times I priced out these options, but I could see no advantage that was worth spending thousands of dollars. Besides, I liked our phones. In my assessment, they had one overarching advantage. They made it much more difficult for employees to initiate or receive calls from the outside. There was also a fairly strong incentive to keep non-business calls short.


Harry and Denise dressed up for a TSI Christmas party.

Denise Bessette: Denise was the first programmer that Sue and I hired in 1984. The details are posted here. She worked full-time for a couple of years and then part-time for quite a few years while she finished her undergraduate degree at Smith College and then earned a masters degree at Trinity College. In 1993 she became a full-time employee again. We let her use Sue’s office, which was better than her previous location, but it was still less than optimal because Sue never removed all of her junk after she stopped coming to the office in 1994. We also gave Denise a substantial raise. I tried to keep her in the loop on what direction the company was going, but I did not set up any kind of a formal process for doing so. I should have, but I didn’t. My excuse was that I was away on trips a lot, and when I was in the office I was exceptionally busy.

I should emphasize that, even though we had worked together for many years, Denise and I did not have much of a personal relationship. She invited Sue and me to her house in Stafford, CT, for supper once in the eighties. We never reciprocated, presumably because our house was always a mess. I doubt that in all of those years Denise and I had talked about anything besides work more than a handful of times.

During the time that Denise had worked at TSI she had occasionally received phone calls from her husband, her mother, or one of her sisters. She might have received one or two calls from other people. In the fall of 1998, however, even I, who would ordinarily pay little or no attention to such a thing, noticed that she was receiving numerous phone calls from a “friend” named Jackie.


Herberger’s: My most vivid memories of this period were when I was in St. Cloud, MN, the home base for Herberger’s a chain of eleven department stores, 1300 miles away from TSI’s office. At the time I was installing TSI’s AdDept system on a small AS/400 in the advertising department there. A more detailed description of the installation is posted here.

The offices were on an upper floor of this store.

I only visited Herberger’s a few times. The occasion that I remember the most clearly was certainly not my first trip there. It might have been the second or third. I remember that it was rather cold, but the weather did not approach the frigid levels for which nearby Frostbite Falls is famous.

In those days the only way to reach St. Cloud was through the Minneapolis-St. Paul airport. Northwest Airlines sponsored a shuttle service to the St. Cloud Regional Airport5. I can’t remember whether on this occasion I took that flight or rented a car and drove. I am pretty sure that I stayed at a hotel that was within easy walking distance of Herberger’s headquarters, which was on St. Cloud’s main drag, St. Gernaine St. I am pretty sure that I stayed two nights and then flew back to Connecticut on the third evening.

The main thing that I remember about my first day there was that I called the office several times to see if everything was all right. This was beyond unusual for me. On most trips, unless I needed help about some problem that I had encountered, I seldom called more than once. I have always hated talking on the phone, even if it was to people I liked. I liked all of TSI’s employees.

I don’t think that I spoke with Denise on any of those calls. However, I got the distinct impression that something was amiss. Although there was nothing particular that provoked alarm, the feeling of impending dread almost nearly overwhelmed me. I desperately wanted to get back to TSI’s office to discover the details so that I could deal with the situation. Of course, this was not possible. I had made a commitment to get the system up and running at Herberger’s, and I could not abandon the project because of a nebulous feeling.

After my first day at Herberger’s I ate supper by myself as usual. I don’t remember where I dined or what I did afterwards. I might have taken a walk. I might have read a book. I might have watched television. I do remember worrying.

I always got very tired after dinner. Every night I took a shower around 9:30 or 10:00 and then went to bed. I sat in bed for a few minutes reading a book. I almost never got through more than one chapter before the letters would begin to swim around on the page. I would then turn out the lights. Normally I was sound asleep within a few seconds.

St. Cloud in 1997 had newer cars, but otherwise it looked just like this.

Not this night. For a few hours I emulated Bobby Lewis—“Tossin’ and turnin'”6. I decided to make myself physically tired. There were not many choices available for nocturnal exercise. I dressed and put on my coat and hat. I then walked around St. Cloud for at least an hour. I did not go far. I just walked up and down the streets. None of the buildings seemed to have more than three stories. The only other thing that I remember noticing was a Maytag or Whirlpool store that sold appliances. I had thought that these stores—mainstays of my youth—had gone the way of the dodo, but they evidently still persisted in St. Cloud in 1998.

I eventually drifted back to the hotel and tried to sleep. I probably dozed off for a while before it was time to prepare for work. I remember that I ironed my shirt while I listened to Vivaldi on my CD player through my Bose headphones.

I was running on fumes that day. I chain-drank black coffee to try to remain alert. I took notes on all of the things that the Herberger’s employees said that they needed AdDept to do. I knew very well that Steve VeZain at PMG had already made it clear to me that no custom code would be provided for Herberger’s. Steve said that they needed to adapt to the system that worked for everyone else. I called in to TSI’s office several times on that second day, as well.

I flew back to Connecticut that night in an even worse mood than the foul outlook that these exhausting trips usually produced. On the one hand I was frustrated because the AdDept system did not work the way that the Herberger’s employees wanted it to, and there was nothing much that I could do to help them. They had no clout with PMG. They were, after all, by far the smallest division, and they were on the wrong side of the Mason-Dixon line. On the other hand I was also very apprehensive about what I would find out when I went into the office the next day.


The Denouement: On my first day back in the office Denise confided that she had been offered a job as IT director at a fairly small company that used an AS/400. I am not sure whether she would have any employees under her or not. Truth to tell, I did not care much what kind of job it was. My sole objective was to take whatever steps were necessary to persuade her to stay at TSI. I also learned that Jackie, as I expected, was a corporate headhunter for an employment agency.

I tried to talk Denise out of accepting the job. I emphasized how important I thought that she was to TSI. She asserted that she was mostly looking for something new. She had been doing mostly the same job for thirteen years.The best that I could get out of her was that she would think about it overnight.

Denise usually arrived at TSI’s office at about 9:007. The morning following our conversation I went outside to meet her in the parking lot. I was extremely nervous when her car finally pulled into the lot. She got out and immediately informed me that she had decided to accept the other job.

I cannot say that I was surprised, but I was still crushed. I couldn’t face going back into the office. So I went and sat in my car and moped. I felt as bad or at least nearly as bad as when Bill Davey and I just missed qualifying for the National Debate Tournament in 1970 (described here) or when Sue abandoned me to go to Alaska in 1973 (described here). No situation in the intervening twenty-three years came close to evoking this feeling.

I had no idea how to deal with this situation. We had mountains of work. I was in no position to take on more of it myself, and I could only squeeze a little more out of Harry. I had made commitments to several clients. I could not select one or two to work on and dismiss the others. They all had deadlines, and they had given us deposits or were long-time clients that I was not prepared to disappoint.

Sitting in the car was not helping. I drove to the Enfield Square Mall, parked my Saturn, went inside, and walked around. At that time there were some benches inside. I rested on one of them every so often. Eventually a plan coalesced in my mind. It seemed like a good idea; I just wish that I had thought of it earlier so that it would not appear that I was being extorted.

That evening I discussed my idea with Sue. I honestly thought that it would be as difficult to persuade her to agree as it would be to convince Denise. I was wrong. She understood the important role that Denise played, and she agreed in principle with everything that I proposed. She also knew that I was miserable.

I located the original written proposal that I presented to Denise. It was somewhat different from what I remembered. Here is what it said:

Denise as Principal:

  1. Denise will have 25% share8 in TSI. The three principals will have monthly meetings to go over the results of the previous month vis-à-vis the business plan and discuss other issues. The 25% share will entitled her to a presumptive bonus of 25% of the profits after employee bonuses and SARSEP contributions. Denise will give up her commissions.
  2. Denise will be given a budget of $125,000 for fiscal 1999. She will have six objectives:
    1. Do what it takes to bring our staff up to strength.
    2. Work with Doug to come up with a profitable and sustainable business plan for current products: fee schedules for programming and support, etc. The deadline for this is April 1, 1999.
    3. Come up with a concrete plan for TSI’s next software (or whatever) product. The plan should include recommendations about whether it should be done inside of TSI-AdDept or in another milieu. The deadline for this is September 1, 1999. TSI will pay for necessary travel. Mike has several frequent flier round-trips to use.
    4. Come up with suggestions to ease tension and make work fun for everyone. This involves removing the “Wag the Dog” orientation we now have.
    5. Implement remote dial-in support and a LAN (TSI will pay for the hardware).
    6. Get someone AS/400 certified or figure a way around it.
  3. Suggestion: Use part of the budget to hire Steve back in a new position. I would like to get five man-days of programming/support from the two of you, but this won’t work if there is not a firm system in place to guarantee freedom from support calls. The easiest way to accomplish this would be to work from some other location (which requires remote dial-in support).

I met privately with Denise on the following day. She was stunned by the offer and very impressed. However, she had already made a commitment to the other company. Moreover, there was another employee at the other company whose fate was somehow linked to Denise getting hired. I don’t remember the details. In any event Denise accepted my offer, I got our lawyers to make it legal, and she called the other company and Jackie. Neither was pleased.

This the first page of TSI’s revised stockholders agreement.

When I spoke with Denise, I made it clear that the monthly meetings would actually include Sue only if Sue insisted on attending, which I doubted would happen often. When we actually distributed annual bonuses, we gave Sue a minimal one and split the profits 50-50. The “concrete plan” became AxN. I do not recognize the “Wag the Dog” reference, but within a year the company moved into a new office in East Windsor with a remarkably different atmosphere (as described here). The “someone” who became AS/400-certified9 was myself (as described here). Denise did not hire Steve Shaw back. Instead she hired Brian Rollet, who was something of a disappointment to her.

Denise and I worked together amicably and productively for another sixteen years. If she had not agreed to my plan, those years would have been been much less pleasant for me. I don’t know if I could have achieved half of what we accomplished together.


1. Much more about Doug Pease can be read here and in many of the blog entries about clients that he persuaded to purchase AdDept in the nineties.

2. TSI’s involvement with the May Company at the corporate level is posted here.

3. TSI’s dealings with Tandy Corporation are detailed here.

4. In the nineties Proffitt’s Inc. purchased all of those chains and turned them into divisions. After it purchased Saks Fifth Avenue, which already used AdDept, it changed its name to Saks Inc. TSI’s relationship with this company is described here. Separate blogs describe the individual divisions.

5. In 2021 this shuttle is no longer in operation. The only commercial flights from STC are on Allegiant Airlines. There are only two potential destinations—Fort Meyers/Punta Gorda and Phoenix/Mesa. Residents who want to fly anywhere else must somehow get to Minneapolis. Northwest Airlines filed for bankruptcy in 2005 and was acquired by Delta in 2008.

6. You can listen to the number 1 single on the Billboard chart for all of 1961 here.

7. Denise asked for this allowance when her son was young. It gave her time to get him off to school or wherever else he was headed. She also had a fairly long drive to Enfield and even longer to East Windsor. She often stayed late.

8. When TSI incorporated in 1994, Sue was given 45 percent of the stock, and I got 55 percent. The revised agreement left me with 40, Sue with 35, and Denise with 25.

9. IBM had implemented a new requirement for business partners. Not only did the software need to be certified, but also someone at each company must be certified by passing a test that was sales-oriented and a test that was more technical. I took both of these tests, as is described here.

1972-1974 Connecticut: Sue and Mike

Could a relationship between a preppy lad from Kansas and a country lass from Connecticut last? Continue reading

Calculator

For the few weeks that I worked in the Variable Annuity area of the Life Actuarial Department at the Hartford, my desk was behind Sue Comparetto’s, and we shared a phone. She was the head clerk in Bob Riley’s section. This meant that she was the only person there entrusted with an electronic calculator. Those silent marvels would soon replace the gigantic noisy Fridens, but they still required an AC connection and cost about $1,000.

I am pretty sure that Sue’s first impression of me was negative. Our only noteworthy interaction was when I was called upon to talk with someone on the phone. My desk had no phone; I had to use hers. I never called anyone, and most of the calls that I received were nerve-wracking; I perspired all over the receiver. I wiped it off before I gave it back, but it was still rather gross.

E_Hamp

I did not know Sue well, but what I heard about her was somewhat disconcerting. She lived in East Hampton, CT, with Diane DeFreitas and, I think, another young woman. She did not have a car. A “Cuban plumber” sometimes gave her a ride part of the way to the Hartford. She hitchhiked the rest of the way. She had picked up a black Labrador puppy at a flea market and named him Siddhartha. At some point she must have realized that this situation was not sustainable, and she took the dog to the pound. Someone else may have catalyzed the decision.

I remember that one day both she and Diane decided to dress slutty for work. Sue did not like dress codes. She told me that she had been suspended from high school for vigorously protesting the dress code. Her parents were not amused by this behavior.

Oh, yeah. One other thing—Sue smoked. My dad smoked, but hardly anyone else with whom I had ever spent much time did. John Sigler also spoke, but he hardly ever lit up in my presence.

The Shoreham has been gone for decades.
The Shoreham has been gone for decades.

After I was assigned to the Individual Pensions area I only saw Sue in passing and at the Friday evening gatherings at the Shoreham Hotel’s bar, situated very conveniently between the Aetna and the Hartford. At some point one of the most important events of my life occurred, and yet I have no clear memory of the details. For some reason Tom Herget set me up with Sue for some event. I don’t remember when it was or even what we did. I have a vague recollection of the Aetna Diner (Sue liked their moussaka) on Farmington Avenue, but maybe that was on a different occasion. I am pretty sure that Sue told me on that occasion that I reminded her of her husband, and she was astonished to learn that my middle name was Dennis. She explained that her husband’s name was Dennis, and his middle name was Michael.

Sin

I don’t think that I previously knew that she had been married. This explained why she did not look even vaguely Italian. I certainly did not know that she was still legally married. I had to make a snap judgment whether being with her was a mortal sin or a venial sin. It was a tough call, but I was pretty sure that any further contact would move the needle over the line. For twelve years I had attended Catholic schools, and I had never missed going to mass on Sunday. Not once. I probably confessed more impure thoughts than I actually had. You have to confess something.

Rockville

I somehow quieted my conscience and had a good time that night, and Sue and I started “seeing each other.” By this time she had moved to Rockville and rented a room in the basement of a house owned by a female employee of the Hartford named Jackie. She also had somehow persuaded a bank to finance her purchase of a 1972 Dodge Colt.

During this period Sue was also, at least in theory, studying for Part 1 of the actuarial exams. She was at a huge disadvantage compared with others taking the test in Hartford. Most of them got study time and took classes in the subject. She did not pass.

Mateus

It must have been on an evening in October that Sue offered to fix a steak supper for John Sigler and me. Jackie must have let Sue use the kitchen; Sue’s apartment barely had room for a bed and a couple of chairs. We all sat around after dinner drinking Mateus, talking, and listening to Leonard Cohen records. Finally John departed. I spent the night with Sue on her small waterbed, a totally new experience for me.

McG

Over the next few months Sue and I went to numerous places together. A bunch of us walked down to Constitution Plaza together to attend a noontime rally for George McGovern. 1972 was the first time that I was allowed to vote in a national election. In 1968 the voting age was twenty-one, and I was only twenty. Sue, who was born in 1951, was barely old enough to vote this time. I really hated Nixon. I suspected (correctly, as it was later revealed) that he had deliberately scuttled the peace talks in Paris about Vietnam. Never mind his secret war in Laos and his part in the overthrow of the democratic government in Chile. I never had to serve in Vietnam, but I blamed Nixon for stealing two years from me when I was in my prime.

Sue and I both voted for McGovern. I even put a McGovern-Shriver1 sticker on Greenie’s bumper. I felt as if I had gotten McGovern one more vote than he would have otherwise received. Of course, it made no difference. Most Americans believed Tricky Dick really had a “secret plan” to end the war, they were afraid of the godless communist menace, and for some reason they did not like McGovern.

Sue and I attended a couple of movies in theaters. I seem to remember that there was a theater in West Hartford that showed older movies. I am pretty sure that we saw Blow-up together and at least one Marx Brothers movie.

HO_Pizza

We ate at a few restaurants in Rockville. I am certain that we shared a ham and olive pizza a small restaurant on Main St. near Route 83. It must have been part of a chain. It had a number after its name. Sue liked to go to Friendly’s. At the time their menu consisted of overpriced hamburger, overpriced cheeseburgers, overpriced “Friendly Franks”, and ice cream. Sue focused on the ice cream.

Gone forever?
Gone forever?

I cooked a few meals for us in my apartment. For example, I fixed a sirloin beef roast using McCormick’s Meat Marinade2, a trick that I learned from my mother. Sue was pleasantly surprised at how good it tasted. She said that she had never liked beef roasts. She explained that when her mother cooked them she left them in the oven until they were grey, dried out, flavorless, and chewy. I tried to fry a chicken, but it did not work out too well. I had to put it in the oven before serving because some parts were not done. Microwave ovens existed, but I did not have one. After that we stuck to extra-crispy chicken from the colonel. However, I bought at least three cookbooks, and I developed a few very tasty specialties.

Carol_Sing

I took Christmas very seriously in 1972. It was only the second holiday season that I had spent away from my family, and this time I was really on my own. The feeling was much different from any previous Christmas. I spent a lot of time shopping for little gifts and writing personalized Christmas cards for my friends. Sue and I attended the Carol Sing at the Hartford Times Building in downtown Hartford. The Times3 published a half-page photo of the huge crowd that was assembled. My off-white cowboy hat and fleece-lined suede coat made it easy to spot us in the photo. We showed the clipping to all of our friends.

My first New Years in Connecticut was also memorable. I decided to roast Cornish game hens for supper, and we invited Tom Corcoran and Patti Lewonczyk to join us. The four of us were also invited by Tom Garabedian and Gail Mertan to a party at Tom’s house in East Hartford. The meal was a big success. I think that Sue cooked some kind of vegetables, maybe her famous carrots Lyonaise. Of course, we also served wine.

Hens

We all probably ate too much. No one felt like going to a party. However, it was less than a mile to the Garabedian house. So, we all piled into one of the cars and drove there.

The only two people in the house when we arrived were Tom and Gail. Evidently Tom had persuaded his parents to make themselves scarce. Tom and Gail had laid out a cornucopia of food and beverages—enough for several dozen people. No one else ever came. It was not much of a party, but if we had submitted to the lethargy induced by the supper, it would have been a disaster.

House

Over the holidays I got to meet some of Sue’s family. Her parents, Art and Effy Slanetz, and siblings all lived in a farm house on North Maple St. in Enfield. Sue was the oldest child; she had two sisters, Karen and Betty. They were nothing alike. She also had a brother Don. I met Effy’s dog, Queenie, and a bevy of Sue’s uncles, aunts, and cousins, all of whom lived within a few miles of the Slanetz’s house4. Many of them seemed to make a living by driving trucks in one way or another. Their favorite sport was NASCAR. I did not contribute much to the banter.

Behind the house was a fairly large field that was actively farmed by the Polek family that lived in the house that was between the Slanetz’s house and a warehouse in which Art stored all kinds of old mechanical junk. Sue told me that that the field was their family’s land at one time. When she was little they raised potatoes.

The winters in the seventies were brutal. Early in 1973 (I think) I was driving Greenie, and Sue was riding shotgun after a snowfall of a couple of inches. We were headed south on I-91 through Hartford. I was driving at a very reasonable speed in the right lane, and, thank God, there were no cars nearby. All of a sudden my car’s rear wheels began moving to the left, but the front wheels did not. The car performed a spin of about 315°, and my left front bumper whipped into the guardrail on the left, which brought us to a halt.. Neither of us was injured. We were both wearing seat belts—I never let anyone ride in my car without a seat belt. It was amazing that my car suffered only a negligibly small bump, and the vehicle was positioned so that I could quickly steer back onto the highway. This scary event made me realize that I had to be very careful with this car in dicey road conditions.

Hump

Sue had a very large number of friends. My favorites were Bob and Susan Thompson. Bob worked in a small factory. He complained about the smell of the chemicals there. His job might have had something to do with linoleum. I think that Susan was a teacher. They had a house in Coventry and an extremely amorous dachshund. Once he gained purchase on a pants leg he was difficult to detach. Bob owned a Plymouth that saw its best days in the Eisenhower administration, or maybe earlier. In snowy weather he liked to take it into an empty parking lot and make it spin donuts.

When we had not seen Bob and Susan for a few months, I asked Sue why. She said that she had loaned them some money, and she was pretty sure that they were avoiding her because they could not afford to repay her.

VD

On Valentine’s Day 2013 I bought Sue a present and a card. She had forgotten about it, and therefore she did not reciprocate. I took it a little hard.

Eventually I learned that Sue and time just did not get along. She regularly forgot holidays, birthdays, and appointments. She also could not gauge the passage of time. She might think that events occurred a week ago actually happened two months earlier. If she said that something would take fifteen minutes, it usually took an hour or more. If any food (e.g., beef or lamb) needed to be cooked for a specific amount of time, I had to do it. In retrospect I marvel that she had chosen to grill steaks for John Sigler and me. I cannot remember how they turned out. I was not paying too much attention to the food that night.

Sue was always late. I adopted the habit of carrying a book around with me for the inevitable waiting periods.

The fridge that we moved wasn't wrapped.
The fridge that we moved wasn’t wrapped.

I recall that in February of 1973 Sue and I helped one of her many friends move to a new place. The woman who was moving might have been one of Sue’s roommates in East Hampton. I remember that I was one of the people assigned to get an old refrigerator up the staircase. We succeeded, but I could not describe what technique was employed beyond brute force. At one point the woman who was moving asked what day it was. I said that it was Saturday the 24th (or whatever it actually was). She said “No. I mean, what month?”

I decided that Sue’s twenty-second birthday on March 2 should be Sue Comparetto Day. I offered to buy her anything that she wanted. She wanted to shop for a camera. We drove to a camera shop of her choosing, and she selected a thirty-five-millimeter camera with a leather case. I would have inserted a photo of it here if I knew where it was. I guarantee that it is in the house somewhere. Sue would never have thrown it out. I did find the case, which still had one of her combs in it.

LM_Ad

We went to two concerts together in March. The first was at the Bushnell Auditorium in Hartford on Tuesday March 6. The headliners were Loggins and Messina, whose only real hit “Your Mama Don’t Dance” was very popular at the time. Sue and I must have attended in hopes of seeing the advertised opening act, Jim Croce. Neither Sue nor I can remember him appearing. Apparently he canceled for some reason. Almost everyone in the audience was at least five years younger than we were, and they enjoyed the L&M performance a lot more than we did. By the end of the show we really felt like old fogeys.

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The other concert was at the Palace Theater in Waterbury. Pink Floyd had just released “Dark Side of the Moon”, which is widely considered their masterpiece. There were huge speakers blasting out sound from all four corners of the theater, and there was an abundance of strobe lights and other dramatic flashes. The crowd went crazy, but I was definitely ready to leave after fifteen minutes. You can listen to the whole two-hour concert here.

On April 1, 1973, Sue’s husband Dennis committed suicide. Sue went to the funeral. He had attempted suicide at least once in the fall. Sue had visited him in the hospital on that occasion.

Castle

When the weather got warmer Sue and I enjoyed a very pleasant trip to Gillette Castle, a bizarre structure that overlooks the Connecticut River. It was built of local fieldstone by the actor William Gillette. He is most famous for his portrayal of Sherlock Holmes more than 1,300 times on the stage, once in a silent film feature, and twice on radio programs. The estate is now a state park. I found it to be a very interesting place. The grounds were very relaxing. There was even a small train that had been used by Gillette himself. We had a very nice picnic.

Castle_Int

We also spent some time in the interior5 of the castle. The extremely ornate inside was at least as fabulous as the grounds and the view. This was one of my favorite days in my first trip to Connecticut.

At some point Sue decided to quit her job at the Hartford. She found a new line of work at Travelers Equity Sales. She had to take a test to become a registered rep. She passed on the first try and worked there through the spring and most of the summer. While she worked at the Travelers she became a close friend of Diane Robinson, who originally came from Passumpsic VT, and Karen Peterson.

Push

Around the same time that she changed jobs Sue moved to an apartment on Jefferson St. (or maybe Washington St.) in Hartford. I don’t remember much about it. My only clear recollection is of the only time in my life that I ever ran out of gas. I was about two blocks from her house and perhaps one hundred feet from a gas station. Even though it was slightly uphill I was able to push Greenie up to the pump all by myself. I was only a little stronger then; Greenie was very light and easy to push.

During her time at T.E.S. Sue and I started to grow apart. She was a whirlwind of activity, and I often felt left out. She had a gazillion friends of both genders, and sometimes I became jealous. She probably started to think of me as too clingy.

This one is 18.9′ long.

When I met Sue, she already had a boa constrictor named Puca, but he was barely six feet long and skinny. She did not feed him much, and when she did, all that he got was a dead mouse heated over a light bulb to fool his heat-detecting senses. One evening we visited her friends Stan and Pat Slatt in Marlborough. They had a ten-foot boa constrictor that Stan fed live rats and a thirteen-foot python that regularly ate a full-grown rabbit. I had no fear of Puca, but these two monsters gave me pause.

In the summer of 1973 Sue moved to an apartment complex on Wales Rd. in Andover. Her apartment was right across the street from the one that Scott and Cindy Otermat lived with their huge dog Cinders. I saw her only a few times before her big trip.

Klondike

Sue, Diane, and Karen decided to quit their jobs and drive to Alaska. I am not sure that their plans were any more specific than that. I don’t know what they used for money. Maybe they knocked over a bunch of banks in those states along the Canadian border, or they might have found a big nugget of gold in the Klondike. They did not take Sue’s car. She left it at her apartment, which she “sublet” to a guy who worked on roofs for a living. I am pretty sure that they were “involved” before she left. He also was supposed to take care of Puca, but the reptile escaped from his cage either just before Sue left or just after.

This was the greatest adventure in Sue’s young life, but I was absolutely miserable. I felt sorry for myself. It was hard for me to face all my friends. I took a lot of long walks.

During the trip the three ladies all hooked up with Air Force guys stationed in Alaska. Diane ended up marrying Phil Graziose. They lived in a trailer park in northern Vermont for a number of years and then bought an old house in St. Johnsbury with a storefront in which Phil ran a locksmithing business.

On the trip Sue became seriously involved with an Air Force guy name Randy, who came from, of all places, my home town of Kansas City. I refused to listen to the stories of her adventures, but I could not help overhearing that there was one incident in which someone nearly drowned.

This matchbook cover is the only trace of Fast Eddie’s that I could find on the Internet.

Meanwhile, back in the lower forty-eight Friday, August 17, 1973, was a memorable day. Since it was my twenty-fifth birthday, I invited everyone to help me celebrate. At least eight or ten of us went to Fast Eddie’s bar on the Berlin Turnpike. I had never been drunk in my life, and I had no intention of overindulging that evening. The problem was that we were drinking beer by the pitcher, and people kept refilling my glass without asking me. I never asked for a second glass. My mother had drilled into us that if there was food on our plate or beverage in our glass, we were expected to consume it. If there was a possibility that we might not want it later, we were not to put it on the plate. Once it was there, however, …

At any rate, this was the only time in my life that I have driven a car when I definitely should not have done so. Fortunately, Greenie pretty well knew the way back to my apartment, and there were no incidents. The next day I awoke with my first hangover and played my epic tennis match with Jim Kreidler. It is described here.

Tom Corcoran and Tom Herget had been living in a large old house at 345 Hartford Avenue in Wethersfield. The third housemate had been a guy named Monty. Herget had furnished the house from items he picked up at second-hand stores on Park St. in Hartford. In August of 1973 Monty had to leave for some reason. They asked me if I wanted to take Monty’s place. It was a no-brainer. The rent was less, and life would surely be more interesting. In addition, I would be rid of a lot of scenery that connected with memories that now seemed bitter to me.

OK

In August of 1973 I bought and read the popular book I’m OK—You’re OK by Thomas Anthony Harris. It described the research on hemispheric separation in the brain that showed that under certain circumstances people clearly have two (or more) relatively independent decision-making mechanisms. We identify with only one of them, the one that can read and talk. When something happens that this portion of the brain did not order, we are likely to say “I don’t know why I did that.” Understanding that the first “I” and the second “I” in that sentence are largely independent agents really helped me to understand people, including myself, better.

During this period I was being paid to study for Part 5 of the actuarial exams. The subject matter was indescribably boring. Can you think of anything more tedious than studying the history of mortality tables? I liked my work, and I had made some great friends in Connecticut, but there was one aspect that I really missed—debate tournaments and the thrill of competing at the highest level. I began to think about going back to college to coach debate. I wrote to Bill Colburn at the University of Michigan to inquire if that was feasible. He replied that I needed to apply to graduate school. He thought that he could arrange for financial assistance for me. I also did a little bit of research on my veterans’ benefits.

I heard that Sue had come back from Alaska, but I did not see her for quite some time. Finally she came over to the “345 Club” one evening. For some reason I was up in my bedroom. I think that the two Toms tried to talk her out of it, but she came up to see me. I don’t exactly remember what happened, but she ended up staying the night with me.

The Little Aetna’s building on Elm St.

I learned that Sue had landed a new job at the “Little Aetna” section of Connecticut General. When she returned from Alaska she discovered that the roofer had not been paying the rent. My recollection is that her car was also repossessed. She eventually found Puca—alive—between two towels in a linen closet.

So, Sue and I began what I think of as the “toll bridge” section of our relationship. In those days the Charter Oak Bridge and the Bissell Bridge had toll booths in both directions. The fastest way from the 345 Club to Sue’s apartment was via the Charter Oak Bridge and I-846. One could save a little money by buying a book of prepaid tickets, and that is what both Sue and I did.

The worst ice storm that I have ever seen hit central Connecticut on December 16-17. More details are provided here. The storm affected Wethersfield much worse than it did Andover. So, like my housemates, I abandoned the 345 Club, brought some clothes to Sue’s apartment, and stayed there for a while.

One morning during that winter—I don’t remember if it was before or after Christmas—I was driving from Andover to Hartford. Greenie was headed westbound on the portion of I-84 between Manchester and Bolton. It was early in the morning; the sun had just come up. The road conditions did not seem too bad, and I was going a moderate speed in the right lane. This time my rear wheels decided to go to the right. My car did a 180° spin before coming to a stop in the breakdown lane on the right side of the highway. I waited for traffic to clear and then, taking advantage of Greenie’s extremely small turning radius, executed a tight U-turn. I then continued on my journey. My mantra was the same as that of every male in his twenties: “No harm; no foul.”

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I had decided to fly to Kansas City at Christmas to visit my family. Sue was somewhat shocked when I asked her whether she wanted to come with me, but she said yes7. We were only there for a few days, but she got to meet a lot of my family, including Fr. Joe and my grandfather, John Cernech, who by then had become very nearly deaf. She must have slept on the roller bed in Jamie’s room. My recollection is that Jamie had a date on most of the evenings while we were staying there.

Mad Murphy’s was in this building on Union St.

Another event that I remember clearly during the subsequent few months was the night that Sue and I and a group of friends grabbed a table at Mad Murphy’s, a bar near the train station in Hartford. We came there to listen to Sue’s neighbor, Carl Shillo, and his band. We stayed until the closing time, and we had a great time. The highlight was when they played “Ob-la-di Ob-la-da” just before closing. Everyone marched around in a long conga line and sang along.

Passumpsic is an unincorporated village in the town of Barnet. The community is located 3 miles south of St. Johnsbury, the last civilized outpost on I-91.

By April or May I had arranged to coach debate at U-M. I asked Sue if she would come with me. She, who was in those days always ready for an adventure, agreed.

Sue and I drove up to Passumpsic to see Diane and her many siblings at least once. I don’t remember when. Tom Herget came with us. I don’t think that Phil had arrived yet. The Robinsons held a barn dance, which I cannot say that I enjoyed much; dancing is definitely not my thing. My favorite memory of this trip was when Diane’s father claimed that he had always wondered why he and his wife had so many more offspring than the other couples until someone explained to him what caused it.

I am pretty sure that Sue made other trips without me. She considered the three-hour drive an easy one, and she was enthralled by the simple lifestyle of Diane’s family.

In 1972 the Hartford recruited three single guys named Tom. The next year two married actuarial students named Jim were hired—Jim Cochran and Jim Hawke. Their wives were Ann and Lesley respectively. The Cochrans were from Wisconsin. The Hawkes were from Texas, although Jim had a bachelor’s degree in math from UConn. I don’t know how they ended up in the Land of Steady Habits.

I remember at least one evening spent at each of their houses, although I cannot say when either event happened. The Hawkes lived in a house in Manchester and a son named Ethan8. Sue and I had supper with the Hawkes and spent most of the evening enjoying Jim’s renditions of rags by Scott Joplin.

A short time after that Jim and Ethan joined Sue and me on an excursion to her property on “Bunyan Mountain”9 in Monson, MA. We parked well below Sue’s property and climbed up. I think that we had some sandwiches and toasted marshmallows.

Sue took photos of this occasion. If she can locate any of them, I will post something here.

Ann Cochran.

Jim and Ann Cochran lived in a house in Glastonbury. They invited us over to play the state card game of Wisconsin, Sheepshead. Neither Sue nor I had ever heard of it. I don’t think that anyone outside of the state of Wisconsin has ever played it more than once. Jim and Ann patiently explained all of the rules to us. Then on the first hand something—I don’t remember what—occurred. As a result both Jim and Ann triumphantly yelled out “It’s a leaster!” They then introduced a whole new set of rules as to how this particular hand would be played.

A brief glance at the Wikipedia page for this game lists some of the “variants” to the rules and hints at many others. Even though tournaments of games are allegedly held in Wisconsin, I suspect that the real purpose of this game is to lure  unsuspecting non-cheeseheads into playing the game under a small subset of the rules. The Wisconsinites can then introduce new rules often enough to make the foreigners so confused and frustrated that they leave. Then the Wisconsonites can enjoy their fondue in peace.

Sue’s family played a trick-taking game called Setback or Auction Pitch, which has the benefit of far fewer rules. I played a few times, but there did not seem to be much to it. When someone in Sue’s family asked if anyone wanted to play cards, they meant Setback.

Wave_Knee

In June of 1974 I broke the patella (kneecap) on my right leg playing pickup basketball. The event itself is described here. I had to miss a few days of work, and I was unable to drive at least until the cast was removed. I decided to move in with Sue in Andover. This also seemed like the best time to tell my parents about that she would be taking care of me in her apartment. They were not thrilled by the idea, but at least they did not commandeer a plane and come to rescue me from her clutches. They weren’t too surprised when I told them that she was going to accompany me to Ann Arbor in a few months.

The rest of the summer was rather blissful for me. I could not play softball or golf, but I attended all of the Mean Reserves games and all the other get-togethers. I cannot remember any unpleasant occasions.


1. Senator Tom Eagleton was nominated for Vice President at the 1972 Democratic Convention. Shortly thereafter he resigned from the ticket when it was discovered that he received psychiatric treatment for chronic depression. The Republican Veep candidate, Spiro Agnew, was a crook, but his crimes did not come to light until after the election.

Castle_N

2. Sue and I returned to the castle in the summer of 2020, but because of the pandemic the interior was not open. We had another nice picnic, and I took some spectacular snapshots of the river beneath the castle.

3. For some reason McCormick’s discontinued this wonderful product in 2019 or 2020. Someone has started a “Bring Back McCormick’s Meat Marinade” Facebook page.

4. The Hartford Times was a moderately liberal paper owned by Gannett and published in the afternoon. In 1972, however, it endorsed Nixon. I wrote a letter to the editor in protest. They published one or two of the hundreds that they received about the endorsement, but not mine. The paper was sold in 1973. In 1976 it accepted the fate of most PM papers and ceased publication.

5. I did not realize at the time that I had only met the Lockes, Effy’s side of the family. The Slanetzes were not homebodies at all. They were widely dispersed. Only one Locke had moved away, Sue’s Uncle Bob, whose family lived in western Michigan.

6. Prior to 1984 the interstate highway that runs from Hartford to the Mass Pike just north of Sturbridge was called I-84 from Hartford to Manchester and I-86 east of Manchester. The never completed road that led from Manchester toward Providence was called I-84. Since 1984 the former highway has been called I-84, and the latter I-384.

7. Sue helped with the production of her high school’s musical Oklahoma. She strongly identified with the character of Ado Annie, the “girl who can’t say no”. I hereby affirm that I have hardly ever heard her turn down an invitation to do something, although she will sometimes cancel later when she realizes that it would be impossible for her to be in two places at once. This may be the biggest difference between Sue and me. I have almost never committed to anything unless I was certain that I was willing and able to do it.

Ethan Hawke and his daughter Maya.

8. The youngster grew up to be Ethan Hawke, the famous actor.

9. Evidently this “mountain” is actually part of Chicopee Mountain. Sue obtained this property as part of an agreement with her father-in-law, Chick Comparetto. There is a nice view of the valley from one spot that is either on or near her land.