1986-1987 Transition to Enfield

Our own house and a real office. Continue reading

In the latter half of 1986 Sue and I realized that a serious business required a better office space than our house in Rockville could provide. For one thing we realized that neither of us was a salesman, and the building offered no place for a salesman to work. It was also a little embarrassing to bring in clients, especially since we now had two cats in residence, Jake and Rocky.

Google took this photo of the west side of 178 N. Maple. The large building on the left was already there. Our space was in the addition on the right. The entrance to TSI was the white door on the far right on the other side of the wall.

At the same time Sue’s dad was in the process of converting one of his barns at 178 N. Maple in Enfield, two doors north of Sue’s parents’ house, into office space for the Slanetz Corporation. Sue worked her magic with him to design a headquarters for TSI there as well. The new building also was designed to serve as a headquarters for Moriarty Landscaping1 in the basement below TSI’s space.

This is the view from the south. The drainpipe in the middle roughly approximates the border between TSI and Slanetz Corp.

Two doors allowed access to TSI’s offices. The first was on the east side, where our space bordered on that of the Slanetz Corporation. The other was on the south side. It was eight or ten feet below the level of the office. From the door a staircase led up to the middle of TSI’s office space

That arrangement meant that a good bit of the space on the west side—between the staircase and the west wall—was essentially wasted2. There was not enough room for both a corridor and a work area.

The north and east sides of TSI’s area had no windows. The west side had two sets—the double in Sue’s office and another one in the wasted area. The south side had three windows.

I found some of the partitions in our basement.

Sue bought white wooden shelves that were deployed to create a corridor from the door on the west wall almost to the stairs. The programming and reception/accounting areas were partitioned into work areas with dividers.

South of the building was a parking lot that could hold eight or nine cars.


Sue and I were well aware that we had enjoyed a sweetheart deal in our lodging in the front house of the Elks Club in Rockville. Since January of 1980 we had rented—without a lease—a nice old three-bedroom house with another room that was large enough for an office for three or four people. We paid the Elks, as I recall, $300 per month, we had no lease, and no one ever bothered us. On the first of every month we put the check in an envelope labeled “Rent”, walked it up to the Elks Club bar, and gave it to the bartender. I don’t think that we ever missed a payment.

In October of 1986, Sue received the following letter from the Elks Club:

October 16, 1986

Sue Comparetto
TSI Tailored Systems
9 North Park St.
Rockville, CT 06066

Dear Ms. Comparetto:

This letter is to inform you of several changes which are taking place in the landlord/tenant relationship between the Rockville Elks and you. From now on, all correspondence is to be directed to the Chairman, Board of Trustees. Until April 1, 1987 this is David Mullins3 (address and phone number below), All correspondence should be directed to the Chairman at his personal residence. When a new Chairman takes over, you will be informed and given any necessary address changes. Normally, this will occur every April.

Rent payments are to made as they are now except that the full rent is to always be paid. Do not deduct for anything unless authorized by the Chairman – no other member of the Board of Trustees has this authority.

New rental rates will be taking effect as well (a lease is enclosed). Your new lease will run from April 1 to March 31. For your benefit, we are phasing in the rental increases until April 1, 1987 (when the new lease takes effect). Starting December 1, 1986 your new rent is as follows:

Dec. 1986 – $500/month
Jan. 1987 – $600/month
Feb. 1987 – $700/month
Mar. 1987 – $800/month
Apr. 1987 – $1100/month.

Note that this rent includes the use of 1 garage.

Additionally, you are now responsible for minor repairs and maintenance totalling less than $100. Starting with your new lease (4/1/87 – 3/31/88) you will receive a $100/moth rent credit if you meet the following conditions. First, the rent must be received on time (by the 5th day of every month). Second, all minor repairs and maintenance described above are to be taken care of by you. This credit may be deducted off of your rent payment. If you fail to meet both of these requirements you forfeit the rental discount for that month.

Please sign both copies of the enclosed lease and return them to me ASAP. I will sign one and return it to you.

David Mullins

We did not sign the lease. Instead, Sue negotiated a temporary arrangement with the Elks Club for us to stay a few months until we could find another place. We paid more than $300/month, but nothing close to $11004. Sue has told me that we actually paid them $600/month. Evidently they did not want to try to find another tenant.

We moved all of TSI’s stuff over a weekend in early 1988. I don’t remember if we hired a moving company or not. I don’t recall lifting desks, and so I suspect that we hired some local people to do it. If someone helped us, we might have been able to do it. The Slanetzes had an old grey pickup truck. My recollection is that I brought most of the computer equipment in my Celica, which was a hatchback.

On Friday we were doing business out of Rockville. On Monday our headquarters was in Enfield.

For a few months Sue and I commuted from Rockville to Enfield. Since we worked drastically different schedules—she is a night owl; I am an early bird—we always brought two cars.

This is the view from North St. looking north. Hamilton Court is on the right. The living room is to the left of the front door. The window to the right of the door is now my office. The double window is on the largest of the bedrooms, which is now called (inappropriately) Sue’s sewing room. The other bedroom is directly across the corridor from this room.

Near the office Sue found two houses that were for sale. We ended up purchasing the one shown above situated on a very large corner lot at 41 North St. in the Hazardville section of Enfield. From North St. in 2021 it still looked much like it did when we bought it in 1988. The maple trees were much smaller at that time, and the Burning Bush on the left must have grown to be ten times as large as it was then.

The lawn in 2021 undoubtedly had far more weeds. Both the previous resident and the one before him were reportedly landscapers. Their care for the lawn amounted to an obsession. One of them even installed a sprinkler system. The first time that I mowed the lawn with my new Sears lawnmower, I filled twenty-three large black garbage bags with clippings. It took me over three hours. For the second mowing I set the machine to mulching mode and never set it back.

I undid all of that TLC with a few years of neglect. As you can see from Google’s photo, it still looks fine.

The sidewalk was added on the south side between April 22, the day on which we signed the mortgage for $135,000, and some time in June when we finally finished moving in. On the west side of the house was a fence. Beyond it was a driveway and walkway leading to Hazard Memorial Elementary School, which Sue had attended decades earlier.

So, our lot actually bordered on only one other dwelling, 1 Hamilton Court.

Behind the house was a one-car attached garage. Between the house and the garage was an entryway that was about 10′ by 15′. We installed one of the Datamasters and the daisy-wheel printer on a long table in that room5.

The house had a rather small kitchen, a pretty large area for a living and dining area, one bathroom, and three small bedrooms. To that extent it reminded me of the house on Maple St. in Prairie Village, KS, in which my family lived from 1954-1962.

We had accumulated a lot more stuff during our years in Rockville. For weeks I filled up my Celica before I drove to work every morning and emptied it at the new place before I returned home. Even so we had to hire movers to move the big items.

Our bed went in one bedroom and another double bed appeared from somewhere6 in another, which was in theory a guest room. The other bedroom became a kind of library. The barnboard shelve were located there. It soon hosted another resident, Buck Bunny, as is described here.

This house, thankfully, had much more storage space—a full basement and an attic. That was only sufficient for a year or two. The garage was soon too filled with Sue’s junk for a car—or anything else—to fit.

This is actually the current door. The old one was fitted inside the square on the right.

We made one important improvement to the house. We installed a cat door in the basement window that was below the guest bedroom. Some wooden shelves were already in the basement near that window. The cats entered on the top shelf. I built a make-shift ramp so that they could easily get down, but they often preferred to walk to the edge of the shelf and jump from there to the washing machine and then the floor.


1. In 2021 Moriarty Landscaping still occupied the basement area of 178 N. Maple in 2021.

2. I wondered why the entrance was placed there instead of next to the east wall, with the steps outside. Sue said that she thought that it might have been a town requirement for two fire exits. My other question was why the staircase could not have been to the immediate left of the door.

3. In 2021 David Mullins apparently lived in Farmington.

4. $1100 might have seemed like a fair price on paper. However, there were at least three major drawbacks to the property: 1) The ceiling in the living room/dining room space was severely cracked. The middle was at least 6″ lower than on the edges. It was a pretty scary situation. 2) There was no shower on the floor with two bedrooms, only a bath tub. 3) The heating bills were outrageous. A great deal of the hot air went right up the staircase to the unused floor.

5. The garage and the entryway were eliminated during the renovation that is described here.

6. Prior to this move I had not realized that Sue was a hoarder. When I met her she had almost no material possessions. Over the decades she amassed so much stuff—mostly of no evident value or utility—that we could not invite people to the house, and when we needed a repairman or cleaner, we needed to scramble to make room.

1981-1983 TSI: GrandAd: The First Two Clients

1 + 1 = a marketable system? Continue reading

We were very fortunate that IBM announced the Datamaster in 1981, the same year that Harland-Tine (H-T), an advertising agency in downtown Hartford, began its search for a computerized administrative system. Most advertising agencies both produce and place ads. At almost any ad agency that was large enough to consider automating, those two functions were assigned to separate groups of people. All previous low-end (under $20,000) IBM computers had no way for two users to share data. More details about the Datamaster can be read here.

Harland-Tine’s offices were in this building at 15 Lewis St., near Bushnell Park.

1981 was also the year that Sue and I moved back to Connecticut. We were also fortunate that Harland-Tine happened to have the same accountant, Dan Marra from Massa and Hensley, that TSI used. Dan told Dave Tine, the president of Harland-Tine about the time and materials billing system that we had written for his firm. As Bob Dylan sang in “Idiot Wind”, “I can’t help it if I’m lucky.”

The unique nature of advertising agencies is described here. The system that we designed for Harland-Tine is described in considerable detail here.

The installation, which began in December of 1981, went pretty well. Westy Jones1, the office manager, oversaw the installation. In phase 1, which lasted about six months, the system consisted of a job costing module, production and fee billing, accounts receivable, accounts payable, and general ledger.

Near the end of the first phase Sue worked with the people at H-T to generate some publicity for both companies. The Basic Society News, a tabloid-sized monthly newspaper dedicated to the Datamaster community, published on the front page of its August 1982 edition a rather detailed account of the installation. It was a really nice write-up with well-chosen photos. We showed it to whomever we encountered.

Until I reread the article for this blog entry, I had forgotten that H-T had also purchased a second Datamaster to use for word processing. The Datamaster had outstanding WP software, but I don’t remember ever having seen a daisy-wheel printer in H-T’s office. The Datamaster’s dot-matrix printer did have a “letter-quality” mode that sort of filled in the dots, but I would not expect any advertising agency to settle for that. Agencies are all about presentation, and dot-matrix output has never really been considered appropriate for important communications.

I have no memory of anyone named Janna Sherman. Maybe she used the Datamaster for word processing.

The second phase of the installation involved the module for media scheduling—including insertion orders, media billing, and media payables—and cost accounting (client profitability). My recollection is that H-T was able to use most of what we had developed for Potter Hazlehurst without significant changes.

I am pretty sure that H-T purchased the 30MB hard drive when they for the second phase. I don’t remember whether they purchased a third Datamaster for the media department. They might have used the one that had originally been intended for word processing.

Westy is standing. The guy is an artist who had little or no involvement in the installation. This photo was probably staged.

Considering how much time that I spent on this project, I have surprisingly few vivid memories. Westy hired Diane Ciarcia2 as a bookkeeper and primary operator of our system. She was, thank goodness, easy to work with. She was good at explaining why she didn’t like something that the software did. So, we were able to make the system rather easy to use without too many missteps.

At about the same time that Diane was hired, Sandy Bailey, a wise-cracking New Yorker, was hired as Director of Finance. She and I got along very well. She must have still been there in 1988. I remember remarking that we were furiously pitching the advertising department at Macy’s in New York. She said “If you get Macy’s, you’re all set.”

In 1984, I think, Harland-Tine merged with another Hartford agency the name of which escapes me. The other agency had been one of the very first agencies in the country to automate. Fortunately for us, their system ran on an outdated IBM 5120. So, the new agency, which set up shop in H-T’s office space, continued to use our software.

This, I take it, is a Sunfish.

The new agency was named Harland, O’Conner, Tine, and White3. I never met O’Conner; I don’t even know the right pronoun to use. I occasionally saw Will White4 in his office, which contained several copies of The Sunfish Book that he wrote. I guess that it contained all that you ever need to know about a type of sailboat that I, a native of Kansas, had never heard of. You can still get a copy on Amazon.

Diane Ciarcia left the agency during this period. A young lady from Jamaica was hired to replace her. Because the system was rather stable by this time, we did not need to work closely with her. Eventually someone discovered that she had been issuing checks to accounts that she had opened under various reasonable-sounding names and booked them as production expenses for the agency’s largest account, Hitchcock Chair.

She was not able to run this scam for very long. Dan Marra discovered discrepancies using the month-end reports that our system produced. He credited the audit trails that the system provided with unearthing the scheme. H-T definitely fired her. I don’t know if she was ever prosecuted.

Everyone should agree that flavored coffees have no place in an office. If employees what to put stuff in their cups, fine. MAKE MINE BLACK!

I have one other strong memory of TSI’s first agency installation. This was the beginning of the period, which lasted for more than two decades, during which I consistently worked long hours often seven days per week. I also needed to be very alert whenever I was working. It was very easy to make catastrophic mistakes, and, as always, nobody checked my work. I had become dependent on help from coffee, especially when I was on the road.

I remember wandering into Harland-Tine’s kitchen5 one morning. I poured myself a cup of bitter black caffeine and ported it back to the accounting area. When the first few drops hit my tongue I almost spit them back into the cup. Evidently someone thought that it would be “a nice change” to add a little flavor.


The second ad agency that we landed was Potter Hazlehurst Incorporated (PHI) of East Greenwich, RI. As I recall, they responded to a mailing that we did in 1982. Sue and I drove to their office on Route 2, where we met with Russ Hahn, the office manager, and Bruce Brewster, the accounting manager. Russ said that he liked what we had done, but they also needed a system for media. He also said that they needed to be able to see a summary of the profitability of each client on one report. He showed me what he did by hand for Herb Sawyer, the agency’s president.

We drove back to Rockville and drew up a proposal. IBM proposed two Datamasters and the hard drive that acted as a server for both data and programs. One computer was designated for accounting and one for media.

Potter Hazlehurts’s offices were in this building. The parking lot was bigger in the eighties. They had about forty employees. Herb had a reserved spot for his black Celica.

On the second trip we met with Herb for lunch, which was served all’aperto. He had not been available to meet with us on the first visit. I was almost as nervous as I had been back in 1962 in my first debate in high school, which is described here. Herb was friendly but serious. I could see that he had some doubts about our ability to pull this off. In the end he signed the contract, and we went to work.

A very fortunate thing for us was that PHI billed all of its media in advance. For example, they billed in the month of November the ads scheduled to run in December,. We designed the system so that prebilling the media was the norm. This helped us in the future in two distinct ways.

  1. It was much easier to accommodate billing in the same month or a later month than it would have been if we had started with the assumption that the ads had already run and tried to come up with a way of handling prebilled placements.
  2. It gave us a valuable selling feature. If the agency already prebilled their media, the system could handle it. On the other hand, if it did not, using our system gave the agency the opportunity to try to convince their clients that they should get the invoices in the preceding month so that they paid in the month that the ads ran. In those inflationary times, receiving the money a month or two earlier could be a big factor.
In the eighties “Online” and “Mobile” were science fiction, but “Print” included newspapers, magazines, direct mail, polybags, yellow pages, and others.

A difficult decision had to be made about the design of the media scheduling system. The different types of media differed greatly. For example ads in print media generally ran only once in an issue of a publication. Broadcast ads almost always ran repeatedly, and most of the time the date and even the program might not be specified. The size of a print ad was measured in column inches. The size of a broadcast ad was measured in seconds. The most surprising thing to me was the “broadcast calendar” that began every month on a Monday.

Furthermore, some types of ads, like billboards or yellow page advertising were sui generis.

On the other hand, it would be easier for the accounting people if the important financial information was in one place. Data entry for billing and payment would be easier, and the programs would run faster.

I decided to designate one file in which all ads were defined. It contained all the financial information and all of the other information for print ads. The fields that were peculiar to broadcast were kept in a separate file. Eventually we created a file for yellow pages, too.

The key to the ads file was the client number, the ad number (usually, but not always the production job number), and a one-character version code to distinguish different sizes of the same basic ad. I never regretted handling media this way.

I spent many days at PHI. I remember every inch of the drive. Most of the morning drives were toward the east. The sun was directly in my eyes. The return trips were mostly due west, and the sun was again in my eyes. I did not own prescription sunglasses. If there were clip-ons available, I did not know about them. It was brutal.

The Burger King in Killingly is still there, but now it has a lot of competition.

There was not much in the way of retail between Rhode Island and Rockville. On return trips I would almost always stop at the drive-through window of the Burger King on Route 101 in Killingly, CT. The consistent part of my order was a large Diet Coke to keep me alert for the rest of the journey.

If, as often happened, it was late, I would also order a whopper. One time they had a special on “Bullseye burgers”, which were two regular BK hamburgers that were a little thicker than usual and cooked with Bullseye barbecue sauce. The burgers were placed on a long roll and topped with bacon. I ordered one, and I really liked it. Ever since, whenever I cook burgers for myself on the grill, I mix Bullseye barbecue sauce in with the ground beef before cooking.

Hold the cheese.

Incidentally, I have very long fingers. At the time BK advertised that “It takes two hands to handle a Whopper.” I can assure you that I was easily able to drive while holding any BK sandwich in one hand. It did get a little clumsy if I had to change gears on my Celica.

I remember that one time I worked so late that I had to stay overnight. PHI arranged a room for me at a motel in North Kingstown, the next town to the south. It was run by an Indian couple (a rarity in New England in the eighties) with forty or fifty children who had the run of the place. It was an unusual experience for a Kansan, but I did not encounter any difficulties.

I cannot remember much about any of PHI’s employees other than Russ and Bruce. I remember noticing that over half of them had Italian names.

Bruce was a little younger than I was. He was a big guy. He was really into sailing. He had a boat of his own, and he devoted most of his spare time to it. He also disclosed to me that he would really like to be a crewman on a yacht that competed for the America’s Cup.

Russ was a few years older than I was. He was a bit of a fuddy-duddy, but he always took me to lunch. I really appreciated that. When the agency’s fortunes began to slide in the nineties, he was one of the first employees to be laid off.

I am not sure of the year in which PHI closed its doors for good. At the very end Herb Sawyer was operating the Datamaster by himself and calling us for help in closing the books. I found this rather sad.


When the PHI installation stabilized, we no longer had two customers with separate systems. We had two diverse advertising agencies using customized versions of the GrandAd system. I was fairly confident that we could market it successfully.


1. I think that Westy’s last name is now King, and in 2021 she resides in Enfield.

2.Diane’s married name is Carrabba. In 2021 she apparently lives in Bloomfield.

3. The accepted abbreviation was “Hot W”. If I had been asked my opinion, I would have suggested putting Mister White first and using “White hot” for short. It is probably a good thing that they didn’t. Shortly after incorporating, they changed the name to Harland & Tine & White.

4. I think that Will White is living in Arcadia, FL, in 2021.

5. It was a real kitchen, not just a place to make coffee and keep lunches. Susan Harland often prepared gourmet meals for clients and prospects.