As I had done on nearly every Saturday for quite a few years, I played bridge with Peter Katz at the Hartford Bridge Club on April 6, 2024. I thought that we both played pretty well, especially against the best players, but we did not get a very good score. Part of that was due to a few hands that were bid very strangely by the opponents. The one that stood out for me was hand #9.
Peter and I were sitting East-West against Xenia Coulter and Nancy Calderbank. Xenia opened 2♠. I can understand why she did. She surely wants to bid, and the hand does not meet the rule of 20. Hers might be the only conceivable hand that I would bid with only ten points and only one five-card suit. I would not bid 2♠. I can think of many hands that would deliver ten tricks that I would pass opposite that bid, which could be made with only five points.
Peter, playing East, could not find a bid. Nancy for some reason decided to bid 3♠. I can see passing, and I can see bidding 4♠ to force the opponents to enter the bid at the five-level. I would never have bid 3♠.
In fact, I probably would have bid 5♠, the bid that the LAW of total tricks prescribes in this situation, assuming that North’s bid showed six spades. This bid would force one the opponents either to double a not-vulnerable contract or bid a slam with no idea of the partner’s holding.
If Nancy had passed, I would certainly have bid 3♥, and we would probably have found the slam. As it was, I did not have the temerity to enter the auction at the four-level. I passed, as did Xenia. Peter took a long time before he, too, passed. If Nancy had bid 4♠ or 5♠, I am sure that he would have doubled or bid notrump to show two places to play. In any of those cases my response would have been in hearts.
We ended up winning a lousy fifty match points on a hand that we were cold for a grand slam in either clubs or hearts.
So, only the combination of a peculiar opening bid and an inexplicable response left us tongue-tied. I guess that it was my fault. An old bridge aphorism states that one never preempts a preempt. In this case, however, the fact that both opponents showed spade length and some weakness maybe should have prompted me to think that I could count on Peter for four tricks. It was that kind of day.
When I arrived home from bridge I told Sue about the hand. She was surprised that it was legal to open Xenia’s hand at the two-level. I don’t know what she would have done instead. A pass certainly would be sinful with a hand that had the AKQJ of spades and a fifth one.
With this and other hands still on my mind I descended to the basement to spend some time watching MHZ Choice while using my rowing machine. I immediately noticed that there was a little bit of water on the floor in that corner of the basement. It wasn’t enough to be overly concerned about, but I resolved to tell Sue about it.
I watched the fifth episode of season 2 of The Bridge, a fictional police drama about a detective in Sweden who works with a detective in Denmark1, on MHZ Choice on my laptop. The reception was less than optimal. Because of repetitive delays for buffering it took forty-five minutes to watch the first half hour. Then I quit and went upstairs.
When I told Sue about the water in the basement, she asked if we had any leftover kitty litter. She suggested that we use it to absorb the water. I said that I was pretty sure that we did. I went back downstairs to check. The litter box and the box of litter were in the new part of the basement. When I opened the door between the two parts of the basement, I was surprised to see about an inch of water covering the entire floor of the new part.
It was time for supper. I resolved that early on Sunday morning I would repeat the laborious process that I did for the aftermath of Hurricane Ida in September of 2021. That effort is documented here with a good deal of detail and photos.
I got out of bed at about 2:00 a.m., found the extension cord and my wet-shoes, and filled ten barrels of the Sears equivalent of the Shop-Vac. The amount of water that I removed made almost no visible impact. I then went back to sleep.
On Sunday I opened the hatchway door on the northern side of the new basement at about noon. Fortunately the weather was clear and seasonably mild. I also filled another eighteen barrels. This was far less than my plan, but being two and half years older is very meaningful when one is in his mid-seventies. I was exhausted after four barrels, and both my lower back and the sides of my legs were aching.
I went back down and was pleasantly surprised to see that the level of the water was lower than I had left it on Sunday evening. After I had filled seven more barrels, there were still two small puddles, but I hoped that by Tuesday morning the dehumidifier and natural evaporation would seriously reduce or eliminate them.
My plan did not work. I filled two barrels on Tuesday morning. That cleared a path to the door, but it filled back in before I could leave. I did a barrel and a half on Tuesday afternoon. Some progress was made, but the two remaining areas, near the north wall and about twenty feet south of there were obviously going to fill back in with water.
On Wednesday I sucked up one full barrel and another perhaps one-third full. Because the hatch door was closed, I could not gauge my progress near the door. Most of the remaining water is along the north wall. It took another three days before I was able to suck up enough water for it to dry out completely.
I suspected that the water came from the depression beneath the deck outside of Sue’s bedroom. When the water table was exceptionally high water must have seeped in through the north wall and flowed downhill after that.
I swore more often this time than in 2021. I did not want to contemplate the possibility that flooding had become a repetitive occurrence. The weather in Connecticut seemed to have become much more tropical than in the previous decades. I did not miss the snow, but I have become too old to deal with the flooding. Also, the fact that I was continually obstructed by the mountains of useless junk in the basement turned my attitude bitter. I longed for an apartment and a landlord.
1. The two countries are connected by the Øresund Bridge that is almost five miles long.
An interesting, if spooky, place to exercise during the pandemic. Continue reading →
For decades the big attraction of living in Enfield has been the easy access to almost every variety of retail store and restaurant. The concentration of these establishments in Enfield began with the construction of the Enfield Square mall and eventually spread out a few blocks in every direction except east, where I-91 blocked further expansion. As far as I know, no one celebrated the the fiftieth anniversary of the mall in 2021. Frankly, there was not much left to celebrate.
History: The potential of the property occupied by the mall was first appreciated by the May Co., one of TSI’s biggest clients and the parent company of the Hartford-based chain of department stores, G. Fox. The area attracted the company’s attention because it was between two exits of I-91 and there was little retail competition in the area north of Hartford and south of Springfield, MA. Furthermore, although Enfield itself was not a particularly wealthy town, the towns bordering it to the east (Suffield), west (Somers), and north (Longmeadow, MA) were quite prosperous and lacking in retail.
The three original anchor stores are indicated in red: G=G. Fox; P=JC Penney; S=Steiger’s. All three extended well into the parking lot and had external entrances.
This view is from the west. I cannot explain where all these cars are going. There is no exit on the west.
The May Co. purchased the land and developed a mall with three anchor stores and a very large parking lot. G. Fox occupied the prize spot—the two-story space on the western side with its own entrances. Steiger’s, a much smaller department store based in Springfield, leased the large one-story area on the eastern end. The two-story space located in the south-central area was leased to JC Penney.
This arrangement persisted for more than two decades. In 1994 Steiger’s went out of business, and in 1997 its space was leased by Sears. In 1993, the May company folded the G. Fox division into its Boston-based division, Filene’s. In 2000 the JC Penney store closed. Filene’s eventually took over the lease and closed the second floor of both of its locations. In 2006 Macy’s purchased the May Co. and rebranded Filene’s. Both Macy’s stores closed in 2016 and were never again occupied. The Sears store also closed in 2016 and was never reoccupied.
The doors on the left lead to the mall’s corridor. The ones on the right lead to Target. Few Target shoppers go to the mall area.
A new Target store was constructed and opened in 20011, but for some reason it was not really integrated into the mall. It had only one entrance—on the north side. It was next to one of the mall’s three side corridors, but there was no way to enter Target from the center of the mall without walking almost all the way down that corridor. So, it did not serve to draw traffic to the rest of the mall. It also occupied a considerable amount of parking space. For years parking was abundant on three sides of the mall and difficult on the north side.
Preparation: In January of 2022 I had been searching for an indoor location in which to walk a few miles four or five days per week. I had no interest in joining a gym, but I did investigate using a treadmill at the Enfield Senior Center. Then I thought of the mall. My dad had walked there for a while when Enfield Square was still a hive of activity. I sometimes picked him up there when we ate lunch together at Friendly’s on Wednesdays. I never asked him what it was like; I did not consider what he was doing as serious exercise, and in those days I still was in possession of a working treadmill and ample cartilage in my knees.
It occurred to me one day that I could walk in Enfield Square. I made a reconnaissance trip to gauge how many laps I would need to walk to reach my goal of five miles. I was a little surprised at how empty the building was, and some of the changes disoriented me. I was pleased with my discovery that one complete lap—including the side corridors—would constitute a hike of about half a mile. I decided to start with five laps and add one additional lap each Monday until I reached ten.
There were a few false starts. On the first hike through the mall I remembered my Bose head phones, but I forgot to bring my MP3 player. The second time I remember both the player and the headphones, but I found that the headphones trapped in too much heat. By the end of the walk I was uncomfortably hot. After that I used earbuds instead of the headphones.
On both of those first two hikes I left my winter jacket and hat in the car. I parked as close as possible to the door to the western corridor, but I still faced a fairly substantial walk in the frigid winter air from my car to the door. The next time I decided to try parking on the other side of Target near the door to the north end of the western corridor. The only store in that corridor was GameStop. I correctly figured that I would easily be able to locate a good parking spot there. In fact, the only difficulty that I encountered was with the nearest light in the parking lot. It did not seem to work, or maybe the landlord2 had disconnected it.
On my way to the mall I drove past the huge two-story western anchor store that had last been occupied by Macy’s until 2016. I remembered that for a while Lia Honda, which is a block east of Enfield Square had parked dozens or even hundreds of brand new vehicles in the western parking lot. When I drove by the former Macy’s the entire parking lot was shockingly empty. I noticed a sign on the side of the building that indicated that the building was available for lease or purchase. I feel certain that the property managers would bend over backwards to get a tenant there, but who would want it?
Come on inside and take a lap with me. We will be walking counterclockwise, which means that we will keep to the right. Some of the shoppers walk on the left side of the corridor, but I have yet to see a walker do so.
I’ll point out the sights. I’ve never actually set foot in any of the establishments at Enfield Square except for Target and the cinemas, but I’ve done a little research on some of the obscure ones, and I have made mental notes while hiking the corridors.
The western corridors: On the immediate right (west) of the northwest entrance is the GameStop store. It has been open every time that I have walked by it. Seldom has there been a potential customer within, but I can always hear or see some kind of activity.
A full-length mirror with five diagonal grey stripes has been positioned between the entrance to the store and the door through which I always enter and exit. When one is walking in the corridor towards the door it appears for a second that someone is walking up a hallway from the left. Actually the grey stripes make it appear that they are ascending a staircase.
The rest of the northwest corridor is totally uninhabited. There still is a large sign for Liberty, the tax consultants.. Liberty, which is, of course, a seasonal business has another office nearby. I am pretty sure that they have abandoned this office and just left the sign. If they intended to resume operations in the mall, I think that there would be more activity there by February 6. I, for one, have already received most of my 1099s.
Liberty’s office was on the southwest corner of the corridor in which we entered. At this point we bear to the right toward what was formerly the grand semicircular entrance to the G. Fox/Filene’s/Macy’s store that served as the western anchor store. Some walkers walk right along the wall, but I usually follow the diagonal checkerboard pathway.
I was quite shocked to discover that the entrances to two of the three of the former anchor stores had been walled up and decorated with unimaginative art work. At left is a photo of the one on the west end of the mall. I think that the artists meant to depict things that one could purchase in the mall. Not so in 2022. If the hamburger makes you hungry, you must go outside to Wendy’s or Friendly’s or across the street to McDonald’s or Burger King to get one.
As we pass through this area we can see overhead a huge wreath that was, I assume, left over from Christmas.
We haven’t encountered any humans in this area yet, but people are usually visible on the left in the main corridor. From this distance it is hard to say whether they are walkers or shoppers. All of the shoppers and most of the walkers wear at least a light jacket. I wear a sweatshirt over a tee shirt. I feel a little chilly during the first lap. After that I am happy that I left the coat behind in my Honda.
On the south side of the walled-over entrance is a large location that was for decades the location of a Waldenbooks store. I visited it often to purchase paperback books or calendars. This store was one of many that closed in January of 2007.
The space is now occupied—sort of—by the Lia car dealerships. I have walked past here at least thirty times, and I have never seen anyone. I don’t know if it was ever actually used by Lia. I doubt that anyone has been here during the pandemic. A sign in the window touts some Hyundai models from 2019.
Inside some tables and chairs are visible, as well as small displays of merchandise featuring the brands of the four Lia dealerships in Enfield The lights have never been on when I walked by, and I have never seen anyone inside of this office.
They don’t rent bowling shoes, and you need to bring your own ball.
I am fairly sure that at one time there were stores on both sides of the mall’s southwest corridor. In 2022 a couple of bowling lanes could be inserted here, and neither the retailers nor their customers would be disturbed much. There are no businesses at all on the north side of the corridor. In fact, there are not even doors or display windows. The impression given is that beyond Lia to the door at the end of the corridor is an outside wall. I am quite certain, however, that something is behind it.
We make the loop at the end of the hallway, but we are careful not to step on the carpet. Some kind of pressure sensor beneath it opens the door at the southwest ext. The first door on the right (east) after the turn was for many years a RadioShack that I frequented when I needed a particular type of cable, converter, or other piece of electronic gear. At Christmas time the store featured remote-controlled miniature cars. That spot is now empty.
In 2022 the only merchant on the entire corridor is one that I had never heard of: Rainbow. The store has been open only a few times when I walked by, but I have yet to see a customer or a salesperson.
The company’s official website states that they sell “water-based cleaning systems” for purifying the air and various surfaces. Somehow I have survived for seventy-three and a half years inhaling and exhaling dry dirty air,
There are some curious items concerning Home Helpers in the display windows on the right, but there are no active stores until we make the turn onto the main corridor.
South Side of the Main Corridor: Just around the corner is a very interesting store. The shelves are still clearly visible through the window, but they contain no merchandise. By stepping a few feet into the middle of the courtyard we can see the store’s sign. It says GNC. The G is lit up, but the NC is still dark. This must be a message of some kind, but what is it?
Perhaps it could be read as an admission that the users of GNC’s vitamins and supplements were unable to deal with the Covid-19 virus. Maybe, but perhaps the real message is that, like the G, a spark of hope remains, and soon people will be able to fortify their immune systems with over-the-counter nostrums, thereby avoiding the treacherous vaccines foisted on them by George Soros and Bill Gates.
The next store that is actually operational is the only one with its own entrance from the parking lot. It is also the brightest and largest of all of the stores except, of course, Target. All sides of the mall’s gigantic parking lot have signs with arrows indicating the direction to Party City.
The above picture was taken on a Saturday afternoon, the only time that I had ever seen anyone manning the cash register on the mall end of the store. Most customers enter and exit through the doors to the parking lot. I have, however, noticed a few people entering from the mall.
There is an empty store between Party City and the next retailer, Pelley’s Sports. Their Facebook page says that they “specialize in NFL, MLB, NBA, and NHL clothing, merchandise, memorabilia, pictures, and other sports paraphernalia.” I have passed this store many times, but I have never seen anyone inside except on Saturday afternoon. They have a lot of stuff piled up near the entrance. I could easily have missed some shoppers.
Pelley’s has purchased some of the display space of the adjacent vacant store to the west. In it are displayed large photos of some local teams and famous players. The photos are on sale for upwards of $150. One framed photo of Tom Brady is offered for $2,699! They also sell jerseys that look very authentic.
The next occupied space is occupied—at least occasionally—by the North Central Connecticut Chamber of Commerce. I don’t know why the C of C maintains an office here. However, I once saw three people sitting at a table here discussing some papers. So, evidently it is occasionally used for meetings, at least.
The next space that is sometimes open is Claudette’s Consignments. I had seen people in this store only a few times. However, despite what the photo on the right shows, on Saturday there was quite a bit more activity there. I could not find any information on the Internet about this store. I am not sure whether it is associated with the shop in the Hamptons of the same name.
Claudette’s occupies a corner space. The next area is a large two-story structure that formerly was occupied by JC Penney and then part of Filene’s and Macy’s. It has been walled off and decorated with paintings. If the picture of a slice of pizza makes you hungry, you are out of luck, but you can probably buy a cappuccino at the Starbucks inside of Target.
I think that this area must have been used as Santaland during the Christmas season. The photo only shows two huge wreaths, but the first time that I walked by in January, oversized candy canes and fake snow were spread throughout the fenced-in area. It was actually a very depressing sight.
I walk along the edge of the small fence. Some walkers choose to walk straight across from Collette’s to the store on the other side of this alcove—Bath & Body Works. By the way, on Sundays numerous people bring their dogs with them on their strolls through the malls. I am pleased to report that I did not witness any canine misbehavior.
For me the most interesting thing about BB&W was that two employees were usually visible. They almost always outnumbered the customers. I think that this place sells smelly stuff that I would never consider purchasing.
Next door is one of the newest shops. It is called SSUPhoto Designs. I have only seen one person within, a short young man who seemed chained to his computer. On chilly days he wore a stocking cap. The store has a fairly impressive website, which you can visit here. I am still not quite sure what product or service is being offered, but apparently they have the equipment and the expertise to produce designs on the computer and transfer them to many different objects. They also sell “tumblers”, dozens of which are on display.
I also found a website for a website for SSUPhoto (without the Designs). You can visit it here. It explained that the SSU stands for Snapshots Unlimited. I suspect that the store is an effort by the proprietors to expand their reach in a period of lower demand for professional photographers.
After another unoccupied space the New Life Church appears on our right. Its services are at 10AM on Sundays. I have never been in the mall at that time, and so the few people whom I have seen in this location were setting something up for the service.
Across the corridor is another space that is apparently leased by the church. Its windows display biblical quotes, and the word “Annex” is in a sign over the door. A third space on the eastern corridor also apparently belongs to the church.
The church has a rather professional-looking website, which you can explore here. I need to dispute one portion of the website that states, “Most of all, we believe you’ll find people just like you …” I seriously doubt that anyone who attends regularly is even vaguely like me. In truth I found the approach described there as just this side of terrifying.
Pastor David and Lisa.
In total, a NEW LIFE service is about 90 minutes in length. Services begin with the NEW LIFE worship band leading the church in music – song lyrics are projected onto the screens so you can sing along and/or engage with worship however you feel most comfortable. After the music portion of service is complete, our pastor will come up to share both a challenging and encouraging, hope-filled message from the Bible.
I assume that the phrase “the pastor will come up” does not imply that he ascends from the basement. If he had a trap door with a small elevator, he surely would never mention it on the website.
Next to the church is Crystal’s Fun Spot, a large space filled with objects meant to attract the attention of youngsters. On my weekday walks I seldom saw anyone in here except for the woman sitting at the desk with a large roll of paper towels at the ready. I took notice of the towels because on one occasion I neglected to bring some of my own. If I had the sniffles or a sneezing fit, I planned to enter the Fun Spot and offer crisp dollar bill to the lady at the desk in exchange for one of the towels.
On Crystal’s website (here) I learned that she charges $7 per hour for infants and $15 per hour for kids who are two and older. On weekdays I had only seen a couple of kids in here with their parents, but on Saturday afternoon there was actually a line.
Next to Crystal’s were three window displays that feature mannequins dressed in clothes with patches that are oddly arranged. There is also a pile of suitcases. I had never actually seen anyone inside, but one day the light was on, and there was some equipment visible. One window is signed by Justin Haynes, and it prominently features the name of the place: Just10 H.
Looking at the website (here) solved the puzzle for me. It said that Justin Haynes was a fashion designer who was planning a big show for February 16. There was even a countdown clock. That was only two days ago, but the website’s home page has been totally revamped. It says that Jus10 H’s label is called ONYX (the luxury label). Don’t ask me what occurred in the interim. I never have been able to keep up with fashion.
Before the pandemic the Enfield 12 Cinemas were the spot to be in this sleepy town. The mall’s website even calls them an anchor store. In the last few months I have been there twice for Metropolitan Opera Live in HD performances. There was one other person attending the first showing, Boris Godunov. Ten of us showed up for the second, Rigaletto. That is not shockingly low for opera, but I saw practically no one at all anywhere in the theater either time.
Previously there was always a line for tickets. Several times when I passed by while walking I saw no one who was even selling tickets. They don’t even promote their shows. The sign that is visible from the corridor says that the schedule is posted on the Internet and at the one-user kiosk!
Next is a booth used by the company that provides security for the mall. The last two afternoons that I walked by this spot there were two men behind the counter. A guy with a shopping cart brought at least one of them supper in a styrofoam container. He took a seat on the civilian side of the counter and ate his own supper from a similar container.
I have seen this guy every time that I came to the mall to walk. On every occasion he wore black leather shoes, black pants, and a white undershirt with shoulder straps à la Clark Gable. He did not resemble Clark much in other ways. For one thing he was grotesquely obese. He also seemed to need to use his shopping cart as a walker.
The first afternoon that I walked in the mall he had parked himself and his cart at the abandoned kiosk that once was used by nearby Asnuntuck Community College. He had some kind of strange machine sitting on top of the counter. It was plugged into an outlet on the floor. I never have figured out what he was doing then or why he seemed to spend so much time in the mall.
One day I saw him entering from the narrow corridor leading to the restrooms, the mall’s offices, and an entrance. He was wearing a thick flannel shirt-jacked, which he doffed as soon as he was settled inside. He waved to me as I passed on that occasion and on several others. Since he does not wear a mask, I give him a wide berth.
The southeast corner of the mall is operated by Cindy’s Food for the Soul. I don’t know who Cindy is; I have never seen a female in this establishment.
I did not see anything that looked like a menu posted somewhere. I expected to find a menu somewhere on the Internet, but I was disappointed. Evidently this was formerly a stand-alone deli somewhere in Enfield. Cindy evidently specializes in soul food and Jamaican food. I don’t think that anything hot is available, but I could be wrong.
At the end of the corridor we turn left in front of the old Steiger’s/Sears store. For some reason it, unlike the other two anchors, has not been walled up. Since the lights are almost never on, it might as well be. However, on one magical afternoon the interior of the abandoned store was lit up, and I got to peek inside. I could see all the way to the exterior doors on the east side. There was absolutely no furniture or debris. I saw eight or ten columns that presumably held up the roof. The floor was clean and polished. The owners of the property must have been showing the space to a potential lessee or purchaser.
At the end of the alcove where we must turn left there is a bench on which I have often seen seated a young man in a reflective vest playing with his phone. I assume that he collects shopping carts from the Target parking lot, and rests there on his break.
Eastern Corridor: We then make a right turn up the eastern corridor, which is really dead since Panera moved east to a building constructed for them in the Home Depot parking lot across Freshwater St. We make a U-turn at the door, after which we pass the door to Ruby Tuesday, which closed in 2016. It seems strange.that two very nice windows—one with stained glass panes—have been sitting there for six years.
Next is an area belonging to the church. I have never seen it open, but occasionally a light is on. I saw a foosball table in there a couple of times.
On the corner is the Kebab House. Sue and I had been planning to go there until the owners decided to close the place until the middle of February. I am pretty sure that their signs and printed menus must hold the world record for misspellings. They even misspelled kebab once!
I still fear that the restaurant may never reopen. I have walked past it many times, and I have never seen more than one of its tables occupied. Since there are always at least three employees, it is hard to see how it could survive.
Over the years his site has housed many short-lived restaurant ventures, including a McDonald’s3 and at least two different pizza joints. Its spot across from the theater with its outrageously priced food items might seem ideal, but no one has been able to make it work. Obviously prospects are worse in 2022.
North Side of the Main Corridor: I consider the turn at the Kebab House to be the halfway point in the walk. If you are thirsty, there is a machine nearby that dispenses Coca Cola products and other beverages. Be prepared to shell out $2 or more for a 20-ounce bottle.
After the turn back onto the main east-west corridor we pass an amazing number of dark stores. There are four of them before we reach Relaxation, a place that features a “Chinese Massage” for $20. In the window is a television screen showing a silent (!) description and demonstration of the technique. The good news is that the video, which is on a looped, is captioned. Unfortunately the captions are in Chinese.
The inside of the store is very dimly lit. I thought that I saw someone getting a massage once, but I could not be sure.
The nest space to the west is the church’s annex. It has always been dark when I walked past.
Then there are three more empty locations before we come to our next turn to the right around Furnari Jewelers, which is always brightly lit and always has at least two employees within. Once or twice I saw other people between the counters. I could not gauge their interest. I noticed that a sign that assured passersby: “No Credit Required.” To me it said a lot about the current state of the mall.
We are now headed north up the central corridor toward an exit and the entrance to Target. On the right is another vacant storefront that once housed “Hair in the Square.” The other storefront was abandoned on January 31, 2022. A second video games store called Stateline Video Games had been there for a short time. It had a lot of interesting stuff in its display windows, including quite a few WWE action figures that were clearly marked as “Not for Sale”. A week after the posting of many signs explaining the closure there was still quite a bit of equipment in the store. The company still operates a store in the Holyoke Mall.
By the time that we had reached the exit, we passed two other places of note. They were both in the middle of the corridor. The first, which is called Playtown, was designed for kids and their exhausted parents. The latter can take advantage of the softest of the many benches in the mall. A goodly number of very sturdy and colorful objects are provided for the youngsters to climb on and slide down. The green caterpillar at the entrance indicates that everyone must be at least 42″ tall. I have seen about ten children in here. One was close to that height, but all the rest were much shorter.
The other active location was the kiosk devoted to CM Repairs and Accessories. According to a map that I discovered on the Internet, this kiosk was once located outside of Cindy’s Fun Spot. The new location would seem to be optimal, but I have only seen one or two potential customers here. The last few time that I walked by this location the booth was not manned. There were lots of phone accessories on display and signs for calling India for $19 per month and something called Lyca Mobile, a wireless network based in England.
I looked at the CM Facebook page for help in understanding what CM stood for and what the significance of the circle around the C was, but I found nothing. It sounded like a one-man show with a Massachusetts phone number.
The only open business in the central corridor is Tranquility Day Spa and Salon. I frankly have only the vaguest idea of what services and products are offered within this establishment. I don’t think that you can just wander in. The desk at the entrance is almost always manned by a guy in a lab coat. A sign warns that if you want a manicure you must wear a mask.
The most popular product appears to be nail polish. They have dozens of choices on display near the entrance. I have witnessed quite a few women checking out the selections there.
The Lyon and Bear is to the right of Claire’s.
The corner space is unoccupied, but after we are return to the main corridor we pass by four consecutive occupied (at least occasionally) stores. The first one is the most mysterious. Two 8½ by 11 signs taped to the window identify it as “The Lyon and Bear”. I don’t understand the name. A very large lion toy hangs from the ceiling, but no bear was visible. Its Facebook page mostly promoted beard oil and trimmers when I looked at it.
The C of C welcomed the store in October 2021 with an article that did little to explain its purpose. You can read it here.
Claire’s, on the other hand, has been in the mall for decades. I seem to recall that it was formerly in the southeast corridor. I have never dared to enter. I have seen several moms with quite young girls who were apparently there to take advantage of the free ear-piercing. Apparently this is an accepted right of passage.
Next on the right is the brightly lit T-Mobile store. Although it is featuring “iPhone 13 on Us”, I have almost never seen a customer in this store. I remember that Jason Dean4, one of TSI’s programmers, told me that he and his wife had switched to T-Mobile to save a little money. Unfortunately, his new phone did not work at all inside his apartment. The signal was too week. He switched back to his previous carrier, but it involved a major hassle.
The cleanup hitter in this murderer’s row of retail is LensCrafters. It has been located in the mall for a very long time. Sue bought at least one pair of glasses there. It always seems to be busy when I passed by, which I found a little surprising. Target has its own fairly large optical department, and so LensCrafters is one of the few retailers in the mall that directly competes with the only real anchor store.
The last stretch of the walk is the most depressing. The last seven spaces on our right are unoccupied! A few, like Dollar ‘N’ Things and inField Research, still have signs, and the windows of others are decorated with advertising. One of the windows strangely promotes Dollar ‘N’ Things. Google thinks that inField Research is still in business in February 2022, but the office is empty.
Here is another map of the entire mall. I have enclosed in green the names of the entities open in February 2022. New ones I have identified with abbreviations in green and explained in the caption.
If you click on the image, a much larger and more readable version will be displayed. N is the location of the North Central CT Chamber of Commerce, CC is Collette’s Consignments, New Life is the New Life Church with the Annex across the hall., J10H is Justin Haynes, C is Cindy’s Food for the Soul, K is the Kebab House, and LB is the Lyon and Bear. The big arrow shows how CM’s Kiosk has moved.
Machines: The corridors also contain quite a few vending machines. The largest one, by far, dispenses acne products from Proactiv. I have never seen anyone within ten feet of this one. For one thing malls are no longer where teens hang out. I would think that if one suffered from really bad acne, one would not want to advertise one’s condition in the middle of the mall, but what do I know?
Numerous machines cater to the needs of hungry and thirsty denizens of Enfield square. Three machines sell ice cream products called Mini Melts. One is near Playtown. The other pair are back-to-back near the east end of the long corridor. I have never seen anyone buying or eating ice cream in the mall this winter. I did not get a photo because I did not really notice the machines while I was doing my photo lap.
There are six machines that dispense Coca Cola and Vitamin Water beverages. The placement is a little weird. Two are back-to-back near the southwest entrance. Two pairs are side-by-side on the western end of the main corridor and near the exit at the end of the north-central corridor. I have never seen anyone buy anything from either one, and I have noticed no one with a 20-ounce bottle of anything.
Two fairly large collections of gumball machines are on display in the long corridor. One is near Party City and Pelley’s Sports. The other is in front of Jus10H.I don’t know if any of the dispensers actually work. I have never seen anyone try to purchase anything from them. At least two of the glass globes were empty in both collections.
There are at least four ATM machines if you count the one just inside Tranquility. I have never seen anyone use one, and it is hard to imagine why they would. All of the machine—except perhaps the gumball machine—take credit cards. Cash is so pre-pandemic.
A machine near Party City takes three strips of photos. I had my doubts about whether such an old-fashioned machine actually functioned, but I once witnessed three people enter the machine and pull the curtain shut. I must assume that they had their photos. Since everyone in 2022 has a phone with a pretty good camera in it, I don’t think that this type of machine has much future.
Another area near LensCrafters features the twenty-first century’s answer to the mechanical horses that kids could rid for a quarter. This one contains a one-seat train that might be Thomas, a large red dog named Clifford with a seat on his back, and two fairly large ceramic cars. Each car has a figure sitting in it, but there is room for a child to act as driver—on the right side! One passenger (in a taxi) is Paddington Bear. The other car is labeled “Fetch the Vet”. Evidently the company who created this diorama is British.
I have seen kids climbing on these vehicle, but I have never seen any adults pony up the money to make them do anything. The train costs three quarters. I did not examine the other rides.
There are three sets of machines that to me seem out of place. A pair of machines are back-to-back in the main corridor. They sell stickers and tattoos. I did not examine them too closely.
The second weird collection is near the Mini Melts that is between Tranquility and Target. To the right of the Mini Melts machine are two adjacent machines labeled Prize Cube and Winners Cube. I don’t know any more about them. On the other side of Mini Melts is a set of machines that look like gumball machines, but they actually contain little plastic containers with prizes inside.
Closer to the exit by Target is the traditional machine that lets kids try—mostly in vain—to snatch attractive looking toys by manipulating a large claw-like implement.
Conclusion: I am glad that I had the opportunity to become familiar with the pandemic version of the mall. I don’t see how it can possibly last long. I therefore feel sympathy for the entrepreneurs who have bet on it. The owners of the mall want to split the site into thirteen parcels.
I expect that I will need to find a new place to hike in the winter of 2022-23.
Updates Throughout 2022
Celebrity spottings: I am pretty sure that I saw two of the mAll-Stars in person. On consecutive Fridays I have seen Pastor David getting things ready for the Sunday services at the New Life Church. On February 27 I saw Justin Haynes changing the window display for Jus10H, sweeping out his space, and chatting with the security guard. Later the lights were on in his space as he made a presentation to two ladies dressed in black.
March 3, 2022: Tranquility Day Spa and Salon, which enjoyed one of the very best locations in the mall, has closed. It has apparently merged with another salon in the strip mall south of Hazard Avenue that contains ShopRite.. Maybe it was purchased by the other company, which is called Modern Nails & Spa. The ATM remained in the old Tranquility location, but it was unplugged.
The Kebab House, which promised to reopen by mid-February, is also apparently closing. Two men were in the restaurant. I could not tell precisely what they were doing, but the older of the two left the building carrying a sign that was used to advertise the restaurant.
I noticed for the first time a third set of gumball machines near the Playtown. There are two racks of six machines. The other two locations have eighteen machines. I counted.
Fashion news: the guy with the grocery cart apparently has at least three colors of undershirts with shoulder straps and no sleeves—white, gray, and black.
March 4, 2022: There was quite a bit of activity in the mall. The Red Cross ran a blood drive in one of the vacant stores near the middle of the main corridor. In addition in the very middle of the mall (near Furnari) a couple had set up some tables where they sold jewelry. I think that they store their inventory in the space that is across the short corridor from Furnari. I have seen stuff in there.
The only remnant of Tranquility was a table outside of the barred entrance. On it were business cards for the new location in the Brookside Plaza shopping center. I picked one up. The back of the card keeps track of visits to Modern with this offer: “After 10 visits get one FREE Eyebrow or FREE Basic Manicure.” I am not sure where people would place the third eyebrow.
The big news was that people were working in the kitchen of the Kebab House. The sign that said that it would return in mid-February had been changed to promise a reopening on March 5. So, my previous assessment that it seemed to be closing was erroneous.
I have encountered two pairs of women who were walking clockwise laps. How could they not notice that everyone else was walking clockwise? I almost smashed into both of them several times. Maybe they were from Great Britain, Japan, or Australia.
For the first time I saw someone eating a bowl of Mini Melts with a spoon—like cereal. So, at least one of the machines must work. A bowl costs $4 or $4.50 if you use a credit card.
March 9, 2022: The Kebab House is definitely open. I noticed a few patrons.
The fenced off area in the center court where the entrance to Penney’s used to be5 has been removed. This must have been where Santaland was placed during December. Evidently the Easter Bunny will not be getting the same treatment.
Some of the window coverings at the space that housed Panera have been removed. For the first time I could see inside. Although it has been abandoned for months, the booths are still there.
On the other hand the mysterious corner space in center court has been curtained off on the east side. Two large stepladders were visible from the south side as well as the tables that contained all the unsold merchandise.
A couple of kids had skateboards, but the mall was empty enough that it was not obnoxious.
March 13, 2022: There was quite a bit of activity today. Almost every store had customers, and there was a line at the kiosk at the cinemas. I saw two sets of customers dining at the Kebab House, and the food looked delicious.
A stage was set up in front of the old entrance to Penney’s, but I could walk behind it. It must have been for the Girl Scouts’ event on the previous day. On one of my laps I observed two young ladies who appeared to be rehearsing putting one hand on a hip. Off to the side one of the doors was open. The opening was mostly obscured, but I caught a glimpse of a fully decorated Christmas tree. Evidently, the Christmas stuff is stored in a little room behind Collette’s Consignments.
For the first time ever I saw two people buy something from gumball machines. So, I guess that they actually work.
April 1: The guy in the CM phone repair booth is back. There is also a kiosk next to his booth that has at least 100 sunglasses on it and a sign that says that you can buy three for $10. No one is near the kiosk.. Maybe you pay the CM guy if you want to buy some. In my nine laps I saw no one who showed any interest in either sun glasses or phones.
A guy with a bag was standing outside of Rainbow on my first lap. On the next four or five (a lap takes me about ten minutes) he was busily demonstrating a vacuum cleaner of some kind to a lady with a mask. I assume that he was trying to persuade her to market the vacuum that he represented.
April 3: I did nine more laps, and I still saw no one show the slightest interest in CM or the sunglasses. Someone had apparently tried a few pairs on and left them on a shelf.
For the first time ever someone stopped me to ask me a question—three times! The first time it was a black guy whom I had seen walking laps quite a few times. He asked me how old I was and how many miles I walked. He then informed me that he was also seventy-three. A little later he stopped me again and asked me if I had gotten my second booster shot.
At the other end of the court on that same lap another guy asked me something while I was listening to Maria Callas singing an aria from from Il Pirata. I took out one earplug, and I heard him say “… how long …?” I answered, “An hour and a half.” He asked, “A half hour?” I repeated myself and went on. A few minutes later I realized that he was actually asking me how long an entire circuit of the mall was.
May 30: On Memorial day the mall was almost completely empty. The movie theater was doing a reasonable business. The Kebab House had at least two occupied tables every time I came around, and my circuit takes me an hour and a half in total.
I wore my Michigan Debate shirt while I was walking. Someone stopped me and asked me if I taught at Michigan. I explained that I had attended U-M twice. He then asked me that a friend of his was interested in vintage clothing—tee shirts and sweatshirts. He wondered if I had any. Although I actually do have a few items that are so disgusting not even I would wear them, I told him that I did not. This occurred on my last lap. If it had been earlier, I might have been more receptive to his request.
I moved my car over to the northeast side and stepped back in with my camera to take a photo of the huge two-person virtual-reality game that is parked just outside of the cinema. It looks really impressive, but I have yet to see someone try it out.
July 25: Another one bites the dust. Lens Crafters has moved to Enfield Commons. The store is between Starbucks and Jersey Mike’s, next to Olive Garden. This sounds to me like the death knell for the mall.
October 17: Bad news first: A sign has been posted that Collette’s, the store that specialized in “new and lightly used” clothing. was in the process of closing. I also saw a sign announcing that one of the two restaurants, Cindy’s,was “relocating”. It did not note the new location.
The most positive news was that Stateline, the store that sold video games and other things, has returned to the same location near Target that it had abandoned in February. I thought that it was peculiar that so much stuff had been left in the store when it closed the first time. In other areas of the mall there were also some new window displays that highlight Stateline’s products.
SSUPhoto was in the process of moving its operation across the main aisle of the mall. The new location appears to be somewhat larger. The store was not open when I walked by it, but I judged from what I could see through the windows that they seemed to have expanded the number of items that they are selling.
There were four new large massage chairs near the cinema. I did not inspect them closely, and I did not see anyone try them out.
For the fist time I saw someone purchase some gum or candy from one of the many gumball machines.
I should not that I did not see the fellow with the shopping cart/walker and the sleeveless shirts. However, on one of my outdoor walks I did see him in the parking lot of Holy Trinity Episcopal church on Hazard Avenue. I could not tell what he was doing.
This was the first time that I walked in the mall without a mask.
December 1: The mall was decorated for Christmas, but there were only a few shoppers, and the corner near the old Penney’s that was reserved for the absent Santa was a little pathetic. I have not seen the hefty gentleman with the Target shopping cart for several months.
The office across from GameStop is now occupied by Skyward Family Therapy, but it is not open yet. I noticed that one of the tiles close to its door is partly the wrong color. I had never paid much attention to the tiles, but after making that discovery I realized that in several other places broken tiles have been replaced with tiles of a different color. Near Target were two signs warning about tiles needing repair.
A new store named “Tree”-mendous has opened between Pelley’s Sports and the corridor that leads to the restroom. Three women were inside behind a long table surrounded by fully decorated artificial trees. According to the signage the are also having a drawing for a tree. More trees were visible in one of the empty stores.
Claudette’s has reopened. The store is offering all jeans in the store for only $5 per pair.
The Jurassic Park virtual reality game that arrived in May has been removed. For the first time I saw someone sitting in the massage chairs. For approximately thirty minutes a man sat in one and a woman in the other. When I passed them they were each busily working their smartphones.
Jus10H was open, and Justin was inside! He was putting the finishing touches on new window displays. The inside, which was fully lighted, was also rearranged, and there were displays of fabric. He must be about to make a presentation to someone.
For the first time I saw a woman sitting in the security office.
The business at the Kebab House seems to be picking up. Sue Rudd told me that she ate there, and the food was good.
I can still walk nine laps with no discomfort whatsoever.
December 14: On my first lap I noticed a woman who was leaning against the window of the old Liberty Tax store that is now used for blood drives. On the next lap—ten or fifteen minutes later—she had moved across to the corridor that led to the south exit that is west of Party City. She was now sitting down. During the next three laps she was still sitting, but she appeared to be sleeping with a cellphone in her hand. On the sixth lap she was standing up and leaning against the wall. He seemed to be attempting to make sure that she was all right. On the seventh lap she was seated on a bench near Game Stop with a different man who placed his hand on her shoulder—evidently to comfort her—as I walked by. Policemen entered as I passed the southwest door, but they turned toward the central court. On the eighth lap I saw the two policemen talking with the woman. She was still sitting on the bench and seemed about to cry. On my ninth and last lap none of the people mentioned in this paragraph was still around.
“Tree”-mendous was already closed.
December 18: Santa was in the mall! I am pretty sure that this Santa was told not to touch any children. They sat on little chairs next to Santa’s big one while someone photographed them.
December 19: Very strange. Santa was on duty again, but he had clearly gained thirty or forty pounds overnight. Also, he was wearing a different set of glasses. Someone must have told him to be more friendly with the kids. They still sat on the little chairs (as opposed to his lap), but he put his arms around them.
January 14, 2024: The 2023 Santa had a lonely job. There was never anything approaching a line. Sometimes he would go sit on the bench and wave at kids. He had two female helpers who had little to do. Santaland was finally disassembled in the middle of January.
Cinemark closed in early December of 2023. If you lived in Enfield in 2024, seeing a movie required a twenty-five minute drive. Bath and Body Works moved to Enfield Commons on the north side of Hazard Avenue. On Friday, January 24, signs appeared outside of GameStop announcing that all of the employees had resigned. Another sign said, “Closed until further notice.” However, on Sunday the store was open. There were signs that solicited employees and another one announcing the hours as “Sun-Sat 12-6.” Claudette’s has been gone for several months.
New businesses in 2023 included:
Calm Panda Smartshop.
D Gym had irregular hours. It featured an assortment of exercise machines and mats upon which young people performed calisthenics while loud music and a trainer encouraged them. It occupied the spot formerly held by Tranquility.
Second Floor Games also had irregular hours. It appeared to be mostly a snack shop with a few tables. I thought at first that, because it was near the Cinemark, that they might be trying to undercut the outrageous prices at the concession stand there. However, it outlived the theaters by at least a month.
Haven Games and hobbies moved into the large site previously occupied by Jus10H. The store featured a dozen or so tables at which nerdy people dressed in black played games of some sort. A sign on the window claimed that they were open until midnight on most nights. Since the mall closed at 10, that seemed questionable.
Integrity Martial Arts seemed to cater to young kids. Their parents could often be seen in the chairs provided for them or loitering nearby. One day I saw a father dragging his son to the studio. The kid was literally kicking and screaming. That was on my last lap, and so I never found out who prevailed. Smart money was on the kid.
Calm Panda evidently sold marijuana and accoutrements. It was hardly ever open.
After Hours offered to set up, host, and photograph parties or other events. It was open only by appointment.
The Moon Crystal claimed to be a “metaphysical and spiritual shop.” It appeared to have two owners, both female. One occasionally gave tarot card readings. The other claimed to be psychic.
Da Money Pit sold shoes, tee shirts, and the like, but something about it seemed off. On my last walk the lights were on, but the front entrance was closed and locked. As I walked past someone exited by the back door and then carefully locked it. Later a woman entered by the same door. Who knows
A hangout near Target called Wukong Tea opened in December of 2023. It has proved popular with teenagers. They sold concoctions of tea, fruit, milk, and other things. The lowest-priced beverage cost an astounding $5.25. The drinks were made in a back room. Customers, almost always in groups of two or more, seemed content to wait and chat while seated at the modern tables.
Both the Kebab House, with its new Mosaic Cafe across the hall in the area formerly occupied by Panera Bread, and LA Subs seemed to be doing pretty well in 2024.
Jus10H moved to a larger location on the other side of the mall. The interior seemed considerably different on the few occasions in which someone was there.
The rumors that the entire mall would be closed down because of problems in the roof had not come true yet in early 2024.
September 26, 2024: On a walk about a month earlier I witnessed—for the very first time—someone trying to purchase a Coke from one of the three vending machines. He was having difficulty as I walked past. I did not linger to find out whether he was able to make a purchase. I noticed on this occasion that the displayed Coke cans in the machine on the east side of the mall have faded so much that they are almost pink.
I walked for much more than an hour and encountered no other walkers. The most interesting occurrence was at the Jehovah’s Witnesses corner outside of Target. I walked past it seven times. Usually it was managed by two women. On this occasion a woman sat on one of the two chairs and talked to a guy who was wearing a suit, attire that I can never remember seeing in the mall, not even at the Chamber of Commerce. I could not understand why the fellow never took a seat.
The hours for the mall had been changed so that it closed at 6pm on Sunday and at 7pm on all other days. I left at 6:55, and Haven Games still had two tables of players that showed no signs of imminent departure. The part of the parking lot that I always use was uncharacteristically crowded. Prior to the move of Haven Games it seldom had more than two or three cars.
Calm Panda has gone the way of the dodo.
A Virtual Reality place named Quest VR Loung, across the Target corridor from Furnari Jewelers never opened. It seemed bizarre that in the spring it was advertised and furnished with a three-person couch, a two-person couch, and three chairs. The sign and all of the furniture have not been removed.
The small storefront on the corner across from the Kebab House and LA Subs was now occupied by Vicki’s Diaper Cakes. I have not been able to figure out what was sold here.
The caretaker was painting the wall for the old Penney’s store in the middle of the mall. The new color was a flat grey. I had to assume that this was just a primer for whatever the owners intended it to be.
November 23, 2024: It was 48 degrees outside, but a fairly high percentage of the few people whom I saw were wearing shorts. One guy wore no socks either.
It is the weekend before Thanksgiving, but Santa’s Candy Court. as it was now called, has already been completed. It is larger than last year’s setup and much nicer. There are a lot of fake Christmas trees, and Santa’s red throne now has a very homey backdrop with a fireplace and Christmas decorations. It was not open yet. For me it just made it harder for me to walk around because more than 90 percent of the area was cordoned off.
There is a new storefront just west of After Hours and east of Jus10H called the Dionysus Theatre Company. Its website can be reached here. They are presenting a performance called Speakeasy One Acts on December 13 and 14. Tickets are $30.
I may be mistaken, but I think that Playtown had some new items, including a footbridge. The flashing-light board outside of it was different, but no more interesting.
November 29, 2024: One of the regular mall-walkers previously would walk bent over at the waist from one bench to another before resting. On Black Friday she was using a walker. A guy who did a mile or so was also using a crutch under his left arm even though he did not seem to need it.
Santa was on break during my first lap, but he had two or three customers in the subsequent hour and a half. There are tables with form letters and colored pencils where kids can compose their letters to St. Nick.
I judged the success of LA Subs too soon. The space is now held by Moz Pizza and grinders. Rainbow, which sells something to do with indoor air pollution, has moved to the space just south of its previous location. It previously was a “training area” for something.
December 18-19, 2024: Christmas was less than a week away, but the customers were staying away from every store except Target. Santa had very little business. The mall seemed to be employing more security and more janitorial staff, which was a strange reaction to the lack of shoppers.
D Gym has closed. The operator, “Bodies by Davith”, had a tag sale and then moved the operation elsewhere. A sign suggested contacting “Enfield Supports Small Business.” Vicki’s Diaper Cakes has closed. State Line Games was not open on either day, but there are no signs announcing a closure. A sign near the entrance of SSU Photo announced that it would be moving the weekend of February 1-2.
A new store selling oriental rugs appeared to be nearly ready to open. There was no signage yet, but the doors were open, the lights were on, and plenty of merchandise was on display. It was located just north of the Kebab House, which seemed appropriate.
1. I was astounded to learn that the Target store had been in Enfield for twenty years and that for fifteen of them it coexisted in Enfield Square with Filene’s/Macy’s and Sears.
2. In February of 2022 the property is owned by three Long Island-based companies — Namdar Realty Group, Ch. Hakimi Global Inc., and Mason Asset Management. KeyPoint Partners is currently handling the management and leasing of the properties. As of March 2021 the Target store was sold to Steven Dubler.
3. While that takeout location in the mall was operational, there was also a McD’s just south of the mall, and one just north of the mall. Another McD’s is on Hazard Ave. in the Scitico section of town several miles east of Enfield Square. All three of those restaurants were still operating in 2023.
5. In New England directions are often given in terms of landmarks, whether they are still there or not. New Englanders seem to have a much stronger sense of history than geography.
The remnants of Hurricane Ida1 arrived in southern New England on Wednesday, September 1, 2001. It rained pretty heavily in Connecticut all evening and well into the morning. I was scheduled to play bridge on Thursday at 10AM. I heard on the radio of floods in Manchester and Vernon, about fifteen miles to the south of where we lived in Enfield. I could see no signs of damage in our yard, and there was no standing water in our yard.
The southeast side of the yard.
This last bit of news was a huge relief. A few weeks earlier a weird localized storm had deluged Enfield and Suffield for a couple of hours. The rest of Connecticut seemed unaffected. For the first time in the thirty-three and a half years that Sue and I had resided at 41 North St. water had somehow seeped into the old part2 of the basement. It was not exactly flooded, but there was a little water in some areas, notably the southeast corner, which was piled high with boxes and who knows what. The new part of the basement was completely dry. It took a few days, but the dehumidifier dried up the old side pretty well.
I also walked out into the yard. I saw several inches of water in the yard that faced North St. The water disappeared when the drain in the street was cleared, but the sod remained squishy.
The feeling of relief was short-lived. Before I left for the Hartford Bridge Club on Thursday morning I checked the basement. Both the old part and the new part were dry. After I finished playing, drove back home, ate lunch, took a nap, and went for a walk, I descended the staircase to the basement to empty the dehumidifier. I was aghast to see that there was considerable water in both halves of the basement.
The litter box was near the bikes.
I could see that the cats’ litter box was sitting in a little water in the new part of the basement. My very old cat Giacomo was resting on the broken treadmill, but he was very upset about how his paws had become wet when he needed to use the litter box. I sifted the litter box and moved it, the sifting tool, and the box of Clean Paws litter to a part of the old basement that was still dry. I also dried of His Highness’s paws and carried him to the stairway, which was dry.
Meanwhile Sue made some phone calls. Someone told her that the fire department would pump out the basement if the standing water was six or more inches deep. There was probably an inch or more on the new side, but it did not look like six inches to me.
The most comfortable shoes ever.
Sue also located her Craftsman Wet/Dry Vacuum, Sears’ version of what nearly everyone calls a Shop-Vac3. It had been lent to the Somersville Congregational Church. Sue made arrangements to pick it up in the afternoon. I located two long extension cords in my garage. Sue somehow got the vacuum down to the basement. Someone must have carried it down the hatchway stairs for her. I removed my socks and put on a pair of beat-up old sneakers with a few holes in them. I walked through the water to the new side and opened the hatch to try to encourage evaporation.
The GE dehumidifier did the job in the old basement.
Sue operated the machine. I made sure that the cords were kept out of the water. We filled the machine’s barrel4 with water, and I used a fourteen-quart bucket to transfer the water to an unused washing machine. We then put the washing machine on the last dot of the spin cycle and turned it on. This step was necessary because there are no drains in the basement. I had used this same technique to empty the dehumidifier.
Sue’s initial approach was to try to create a dry path between the base of the stairs and the washing machine so that we could avoid standing in water, a good conductor of electricity. She filled up a barrel in about twenty minutes. I emptied the barrel into washing machine. As we did this we noticed that the dry space that Sue had just cleared was covered with water again.
Our weapons against the sea of troubles: the washer, the wet/dry vac, and the fourteen-quart bucket.
I suggested that we should concentrate on the new side of the basement, which was consistently covered by more than an inch of water. We were both stunned that it t took less than a minute to fill a barrel. We then had to roll it up the ramp to the old side and empty it in the washer. We were standing in water once we left the ramp, but we were careful to keep the cords dry. We did one more barrel that way, and then stopped for supper. We planned to continue after we ate, but neither of us could summon the energy. We are, after all, old.
I walked this wet path on the old side from the door to the washing machine at least one hundred times. The cord running from the wall plug at left stayed dry.
At 2 o’clock on Friday morning I woke up and went downstairs to continue vacuuming the new side of the basement. I looped the extension cord over some boxes and cabling in the ceiling of the basement to eliminate the need to disconnect the extension cord from the machine every time. I concentrated on the new side and filled four barrels with water. It took me about thirty minutes, but there was no discernible effect on the level of the water. I went back to bed and slept like a dead man.
When I awoke again and checked the basement, both sides seemed worse. The water level on the new side was considerably higher, and the entire old side now had at least a filmy coating of water. I could see no dry spots. Where was the water coming from?5 I had to move the cats’ litter box upstairs. I was afraid to move the open box of litter because I could see that the bottom would fill out. I left it where it was and resolved to buy a new box at Shop-Rite.
I worked all day on the basement—not counting a few naps. In all I sucked up about forty-five barrels of water, which produced a notable difference in the level in the new side, about as much as I expected—an inch or so. I kept the hatch closed because I remembered that this was mosquito season, and I had heard warnings about West Nile virus. The mosquitoes that carry the virus like to breed in standing water.
Several avalanches blocked parts of the path from the ramp (bottom) to the hatch door (top). At this point there was at least three inches of water.
When I awoke on Saturday morning there was quite a bit more water than was there before. I checked the new side. The level was a little higher than when I started on Friday. So, more than an inch of water had seeped back in overnight. This was very discouraging. In fact, I decided to abandon vacuuming until the amount of water stabilized. I checked several times a day when I emptied the dehumidifier
I did figure out that I could move the cardboard box of cat litter upstairs if I tipped it sideways. Once I got it upstairs I split a large hold in the middle of what was now the top side. I could then scoop out dry litter with a ladle. In fact, I was able to salvage the entire contents of the box.
On Tuesday September 7 I decided that the water levels had finally stabilized. The dehumidifier seemed to be doing a good job of drying out the old part of the basement, and the newer side was no worse than on Monday evening. I therefore set to work. By 5 o’clock in the afternoon I had sucked up fifty barrels of water from my position on the ramp. I could definitely see the effect on the water level on the ramp itself.
I bought these shoes for the Hawaii trip in 1995, but I did not wear them for 26 years.
By this time I had refined my technique pretty well. I positioned the machine on the flat part of the wooden ramp with two wheels on the cement floor of the old basement. When the barrel had filled, I detached the top part of the vacuum and rolled the barrel the fifteen or twenty feet to the washer. I straddled the barrel, bent at the knees, held the handle of the bucket in my left hand, and placed my right fingertips in the indentation on the bucket. I then filled the bucket as much as possible and lifted it up to the washer. This method was the easiest on my back. It also minimized the splashing.
I could do the entire process in four or five minutes. I also saved a little time by only running the spin cycle on the washer every other time. The tub of the washer could hold a little more that two of the vacuum’s barrels. This spin cycle lasted longer than it took the vacuum to fill with water. So, I had a short break every other barrel while I waited for the washer.
On Wednesday I played bridge with Eric Vogel. Afterwards I sucked up another twenty barrels.
On Thursday I was up early enough to run the vacuum through another twenty barrels before playing bridge with Jeanne Striefler at 10 AM. Between rounds Lesley Meyers asked me what had happened to my elbow. I had no idea what she was talking about.
I did another twenty barrels when I arrived home.
Friday was an epic day. I filled and emptied thirty barrels in the morning. The water level near the end was low enough that I had to abandon the ramp for the afternoon session. I added the second extension cord and change the looping of the cords so that I could walk all the way to the hatch and still keep the cords dried.
I vacuumed up seven more barrels in the afternoon, but because the water was now not nearly as deep, it took as long as the morning session.
Most of my time in the afternoon was in two places—right before the hatch and about halfway between the ramp and the hatch. These areas, which were evidently low points, were frustrating because as soon as I would get an area dry, it would fill back up with water seeping in from areas that were filled with some kind of junk that belonged to the other resident of the house. I went back and forth between the two areas.
When I unplugged the vacuum’s cable from the extension cord, I noticed that the vacuum’s male plug was hot. I had already noticed that one of the two prongs was shorter than the other. I could now see that the short one consisted of two pieces of metal that had a slight gap between them. I reported this to Sue. She said that it was a definite fire hazard.
I went back the next two days to work on those two areas. On Saturday I was surprised to find the other cat, Bob, lying on the cement on the path in the new side. There were also a few cat prints near the puddle in the middle. I carried Bob to the staircase, and he easily made his way up. I then extracted about a half barrel.
This is the right setting on the washing machine.
Much less than that came out on Sunday. When I had finished, the new side was pretty much dry. I could see a few small puddles, but there was no way to get at them with the vacuum.
In the afternoon Sue and I were scheduled to go to a picnic for her cousins on the Locke side. As we were about to leave, she exclaimed, “Ooh! What did you do to your elbow?” I asked her what she meant. She drew my attention to a golf-ball-sized lump on the point of the left one. I had to twist my arm around to see it. I then recalled Lesley’s remark on Thursday. I must have already had it then.
The knob was twice this size on Sunday and Monday.
After the picnic Sue and I drove to the to Urgent Care clinics on Hazard Avenue. Neither was open.
On Monday morning, September 13, I drove to the PhysicianOne Urgent Care, the one on the north side of the street. I had been to this location once before, but I am pretty sure that in the interim it had closed and reopened under new management (Yale New Haven Hospital). I arrived at 10 o’clock, with hopes of being home by noon.
I did not know that one made appointments at Urgent Cares. The lady at the desk told me that it would be at least two hours until they could see me. Although most people were required to wait in their cars for a text message, she let me sit in the lobby, where there were only a few usable chairs. The rest of the chairs were Xed off to prevent them from being used. So, I did not get within ten feet of any other patients. That is a good thing because most of them were there to get Covid-19 tests or treatments. The delta variant was still quite active.
One Hispanic lady came in with two children. The boy was about 2’6″ tall. His sister was a little taller. The lady’s mother had a third infant in her arms. They never checked in or entered the treatment area. The lady seemed to be busy with some papers or something. Then the whole family suddenly departed. On the way out I noticed that she was pregnant again.
he physician’s assistant finally saw me after I had been there for nearly three and a half hours. I had spent the time proofreading and rewriting my blog entry concerning 9/11 (which is now posted here). She quickly diagnosed my problem as bursitis. Some other young ladies x-rayed my elbow and wrapped it for me. The P.A. then advised me that if the swelling had not gone down in a week that I should see a physician who specialized in joints. She provided me with the business card of one and a CD that contained my x-rays. .
The hatch.
Clean Paws litter carton.
Litter Box.
By Sunday, September 17, the old side was also nearly completely dry. I opened the hatch again to try to air out the new side of the basement. The dehumidifier on the old side shows a reading of 60 percent humidity. It was consistently at 75 or 80 when the water was at its highest.
The knob on my elbow had shrunk a lot. It never did hurt or hinder me in any significant way. I did not plan to call the doctor, but a couple of weeks later the bump was still significant. I tried to schedule an appointment with the doctor recommended by the Urgent Care clinic, but he was out of the office until the end of October, and he only saw patients in Rocky Hill and Farmington, which are both more than thirty minutes away. Fortunately, his receptionist referred me to a doctor who has office hours in Enfield.
My elbow sleeve.
Dr. Bontempo.
On Wednesday, October 6, I had an appointment with Dr. Nicholas Bontempo. He told me essentially what the P.A. had told me earlier. He gave me an elastic “sleeve” to wear over the elbow. It was much more comfortable, but it seemed to provide less compression. So, I applied the wrap over the sleeve.
They scheduled a follow-up appointment for me for November 3. I canceled on October 11. By then the bump was negligible.
Although there had never been standing water in the basement since we had moved to Enfield in 1988, the new (northern half) of the basement was flooded again in April of 2024. My efforts in dealing with that mess have been described here.
1. Hurricane Ida described a very unusual path. It first hit land in Venezuela. It then turned northwest, crossed the Caribbean Sea, a tip of Cuba on August 27, and the Gulf of Mexico before landing again near New Orleans on August 29 as a Category 4 hurricane.
From there it headed northeast, losing strength but dumping a huge quantities of rain everywhere it went. On September 1 it reached the New York City area and caused widespread flooding. It finally petered out in the maritime provinces of Canada.
2. In 2007 Sue and I began the process of refinancing the house and building an addition that was approximately the same size as the original house. A description of this activity was posted here. The addition also had a full basement, which could be reached through an external hatchway in the lawn north of the house. It could also be reached through a door in the northwest corner of the old basement.
3. I had never heard of a Shop-Vac until I ate lunch with Barbara Schane Jackson, TSI’s liaison for the installation at Hecht’s (described here). For some reason she mentioned that she needed to use one. I nodded sagely even though I had no idea what she was talking about. Johnson County in Kansas, where I grew up, is not exactly prone to flooding.
4. If there was ever an indication on the machine of Shop-Vac’s capacity, it had long since been lost. I estimated the size of the barrel at fifteen or sixteen gallons based on the number of fourteen-quart buckets required to empty it.
The new side of the basement was approximately fifty feet by twenty feet—one thousand square feet or 144,000 square inches. One gallon is equivalent to 231 cubic inches. So, each inch of water on the new side contained over 623 gallons. If the barrel contained fifteen gallons, about 41.5 barrels would be required to lower the water level by one inch (assuming no replacement).
5. An admittedly biased description of the process of flooding from the water table is posted here. Perhaps our contractors did not do a perfect job when they installed the new basement.
If I had read TheInnocents Abroad, I might have brought a notebook on the trip to London. I definitely brought at least one to Milwaukee.
In December of 1989 I had won a story contest (described here) held by the Hartford Courant. The prize was a two-week trip for two to England!
I should mention at the outset that neither Sue nor I took any notes on the trip to England. I think that Sue must have brought her camera, but I have not located any of her photos. I definitely took no photos. So, all of the following content was based on our memories, and the photos that are include, with the sole exceptions of the tattered notebook on the right, the shot of Rocky perched on the toilet, and our souvenir coaster, were all taken by others.
I might have made a mistake in the dates, but the schedule worked out so perfectly that my confidence level is rather high, especially considering that the events happened more than thirty-one years ago.
My preparation for my first trip across the Atlantic was, by necessity, greatly inferior to my efforts for our twenty-first century vacations. Research was much more difficult in 1990. The Internet sort of existed, but there was no Google or Wikipedia. We had Cox cable in our house, but Cox did not offer Internet services until the last half of the nineties. Even AOL dial-up was still three years in the future.
Moreover, I had no time to research. The installation of TSI’s AdDept system at Macy’s in New York was entering phase two (as described here), and, at the same time, we were desperate to sign up a second large retailer to use the system that we had worked so hard to develop for Macy’s. TSI was in a rough spot. We no longer had a dedicated marketing person, and we were also quite short on cash.
The Enfield Public Library.
We obtained a guidebook somehow, probably from the library. Sue and I decided that we wanted to see as many famous sights as possible, but, despite what I had said to Lary Bloom at the Courant, on the way we would also try to investigate some places that were related to the Arthurian legends.
Sue worked with the Jameson Travel people that the Courant had hired to handle the details of trip. The newspaper provided enough money to cover all transportation costs (including auto rental) and lodging. We had to pay for food and anything else that we wanted. Our basic plan was to eat big breakfasts at the hotels and either lunch or supper at a restaurant. The other meal would be snacks that we picked up at whatever store we chanced upon.
We had a pretty good plan with four bases of operation:
London for three nights. Starting with our arrival early in the morning on Thursday, February 22, 1990, and ending with a car rental on Sunday the 25th.
Wells for three nights with side trips to Glastonbury Tor, Stonehenge, Wookey Hole, and Cadbury Castle. We drove through, or at least very near to, Bath (BAHTH) on the way.
Plymouth for two nights with a side trip to Tintagel (tin TAH gehl) and a stop in Bristol on the way to York to enable Sue to shop for miniatures on her thirty-ninth birthday.
York for three nights with a drive through the Dales and, on the return trip to London, a short stop in Barnsley so that Sue could see Locke Park as well as an afternoon stop in Warwick Castle.
Back to London for two nights. Since we gained five hours flying west, we would arrive in Boston at lunch time or even earlier.
The story of my trip actually begins on a February flight from Bradley not to London but to Chicago. It was an early morning United flight on Monday the 19th. For some reason most of my airplane horror stories have involved flights on United airlines. The one to Chicago, however, was quite uneventful.
One IBM Plaza.
From O’Hare I took a cab into town for a meeting at One IBM Plaza with some IBM sales reps who specialized in the retail sector. Some really big retailers had headquarters in Chicago. Sears and Walgreens came to mind. Marshall Fields still had its headquarters in Chicago at that point, too. I tried to explain AdDept to them, but they had trouble understanding it. I am not sure that they even realized that retailers had advertising departments.
From IBM regional headquarters I took a cab to the train station, where I bought a ticket on the next Amtrak train to Milwaukee. The schedule said that it was a ninety-minute journey. Unbeknownst to me, this train happened to be the famous Empire Builder, which went from Chicago all the way to Seattle and Portland. Union Station in Milwaukee was its first stop.
When I boarded my car, it was rather empty. I found a seat by a window, lifted my suitcase up to the overhead rack, and sat down to read.
To my surprise, a man who may have been in his sixties approached me and asked if he could sit next to me. Here was my chance. All that I had to do was to utter the word “No.” I, however, chose politeness. This would be a better story if I had introduced myself and asked the gentleman his name, but I was not that polite.
I didn’t say that it was an express train.
My unexpected companion explained that he and his wife were traveling together to Oakland, CA, to visit their daughter. They liked to take trains, but on long trips like this one they soon tired of each other’s company. So, they each sought out other people to sit with and engage in conversation.
The gentleman was certainly friendly. He asked me where I was getting off and, after I responded, what I was going to do in Milwaukee. Nobody could explain TSI’s unique business in just a few minutes, and my activities that day would seem confusing to anyone. I did my best, and he listened politely.
The cars were a little sleeker, but this was still the Milwaukee Amtrak Station in 1990.
Then, without being asked, he told me that he was from a small town south of Chicago. He may have also worked the price of corn into the conversation at some point as I glanced longingly at the mystery novel balanced on my lap.
Somehow the topic worked its way around to his daughter’s marital status, which was evidently “divorced”. She had moved to the west coast and was living by herself “because, you see, he turned out to be one of them gay fellows.”
Fortunately, this revelation came just as the train was pulling into Milwaukee’s Union Station. Some other passenger would undoubtedly get to hear the rest of the story. Actually, probably several unsuspecting people would be subjected to it. In the cab from the station to my first appointment it occurred to me that the idea of sitting with strangers on the train was probably the wife’s.
My destination in Milwaukee was the office of an ad agency, the name of which I don’t remember. I met there with some people to discuss the possibility of the agency purchasing an AS/400 and running ADB, the version of TSI’s ad agency system designed for that computer, on it. The employees at the agency treated me very nicely and seemed quite interested in what the system had to offer.
The Mark Plaza is now a Hilton.
At the close of the business day I took another cab to the Mark Plaza Hotel in downtown Milwaukee, which was within walking distance of the Boston Store. P.A. Bergner and Company owned that store and a large number of other department stores in the north-central states. The advertising department for the entire chain was located on one of the top floors of the store.
Before going to bed I called Sue and told her about the two meetings as well as my encounter with the long-distance rail traveler.
At Bergner’s I met with the production manager, Dan Stroman, and the loan room manager, Sheree Marlow Wicklund. Their loan room was much simpler than Macy’s. The merchandise seldom was sent to outside photo studios. One person could really run it without a computer.
We had not written a system for keeping track (called “trafficking”) of the status of the various aspects (copy, layout, art, photography, etc.) of production jobs yet. So, what Dan was interested in was a new area for me. I also met with the finance and newspaper people. More details are here.
In 1990 a small restaurant in the Milwaukee Airport sold these delicious brats.
After an entire day gathering system requirements, I left with a lot of notes in my spiral notebook, a folder full of sample reports, and my suitcase. I took a cab to the airport. I bought two Usinger’s brats for supper, spent a few minutes in the airport’s used book store, which, as I recall, had a set of Goethe’s complete works that was short a couple of volumes.
Nobody made this drive in an hour in the evening on February 13, 1990.
It was snowing lightly when I boarded the plane. My journey home went through Chicago. That first leg was always so short that the seat belt light was never turned off.
We had barely taken off when the pilot announced on the intercom that O’Hare Airport had just closed because of an ice storm. So, the plane was being diverted to the nearest available airport, General Mitchell International Airport, the same one from which we had just departed.
When we had landed, an agent proudly informed us that United had hired buses to transport all the passengers to O’Hare. So, evidently the airport itself was still open, even if all of the runways were closed. I was a little fearful of a bus ride in a storm that was ferocious enough to frighten the airport that was a hub for two of the nation’s largest carriers, but I really needed to get back to Enfield to attend a meeting scheduled for the next day.
The rest of the trip went as smoothly as could be expected. The bus that I was on made it to O’Hare. I had to wait in line to speak with a United agent, but I was then booked on a flight to Hartford that was scheduled to depart early the next morning.
Since the cancellation was due to the airport’s decision, United did not offer to put me up at a hotel. I had no credit cards and too little cash remaining from all of those cab rides to pay for a room on my own. So, I snatched as much sleep as I could in one of the seats that were specifically designed to prevent people from nodding off and missing their flights. I had a lot of company.
For the next two decades I was a regular at Executive Valet Parking.
The flight the next morning left on time and arrived in Hartford on time. I took the shuttle to the airport parking lot, ransomed my car, and then drove back to Enfield.
I arrived at our house a little before noon. I called the office and told them that I would take a shower, grab an hour or so of sleep, eat lunch, and then come into work. I did not sleep much, but otherwise I followed that plan.
In the afternoon a couple from New Jersey appeared at our office. I don’t remember the details of this meeting. I seem to recall that it had something to do with our pitch for Paramount, which is described here. These people had experience with UNIX, the operating system preferred by Paramount. “UNIX” had always been sort of a dirty word in our office.
After they left I formalized my notes from my three meetings in Chicago and Milwaukee and sent letters to the people with whom I had met. That is what you had to do in the days before email. Because we were scheduled to depart for London the next evening, I left it up to Kate Behart to follow up on the phone with them.
I did not feel hopeful about the meeting in Chicago and the meeting at Bergner’s. The last meeting in our office was just a flyer. On the other hand, my hopes for the ad agency in Milwaukee were pretty high. If someone from the agency called our references, I thought that we could get it. Our clients loved us, and they always praised our work.
After supper I packed. I remember bringing along several books by Jack Vance. Chick Comparetto1 had volunteered to take care of our cats, Rocky and Woodrow, while we were absent. It was not a weighty responsibility. They had their own door. I had purchased plenty of Cat Chow. If Chick forgot to give them water, they were not shy about helping themselves to the toilet. If they got hungry, Woodrow was adept at ripping open the bag of food. They probably also had two or three survival tricks that I had not yet discovered.
We must have brought either travelers’ checks or a lot of cash on the trip. I am quite sure that we had no credit cards.
Someone drove us to Logan. I have a vague recollection that it might have been Sue’s sister Betty.
I remember nothing about the experience in the airport in Boston. Our plane did not leave until late in the evening. We must have eaten something in the airport, but it was not memorable.
We lost five hours in the flight across the Atlantic, and so it was rather early in the morning when we landed at Heathrow. We had no trouble with our luggage or with customs. That aspect of travel was much easier in those days.
We also had no difficulty finding the driver who had been hired to meet us. I don’t remember his name or what he looked like, but I recall him being very welcoming in a reserved, British manner. He asked about the contest, and he recommended that we invest £5 each in the double-decker bus tour of London.
I am pretty sure that the Camelot was somewhere on this map.
He drove us right to the Camelot Hotel2, our home for the next three nights. It was located on or near Sussex Place quite near Hyde Park. As soon as we entered the hotel, Sue and I had the same thought: “We are staying at Fawlty Towers!” Manuel was missing, and the details were all different, but the feel was remarkably similar. I suppose that at one time there were small urban hotels run by amateurish entrepreneurs in the United States, but by 1990 they were pretty much extinct.
We had to sign the guest registry, which was a huge book lying open on a desk, not a counter. A television was on behind the desk, and—I am not making this up—an episode of Fawlty Towers was playing.
My recollection is that the hotel comprised eight or ten nondescript rooms.We found ours and unpacked. We were both tired, but adrenaline overpowered the jet lag.
The person at the desk told us where we could catch a double-decker bus. We left our oversized key at the desk, walked to the location described to us, mounted to the second level of a bus, and took the tour. It was, as our driver had promised, a good way to get a feel for the city.
I don’t remember where we ate lunch, but afterwards we took a stroll in Hyde Park. It was very relaxing. I was surprised to see that people still used the Speaker’s Corner as a public pulpit. At some point an interesting thought popped into my head. I looked at my watch and then remarked to Sue, “Do you remember that guy on the train to Milwaukee that I told you about? I just realized that he is still on that same train.”3
That evening we walked a few blocks over to Baker St. I don’t remember what our motivation was originally, but when we arrived there we naturally tried to locate 221B. It didn’t exist. Moreover, there was no 221 at all.
We did find a steakhouse near that location, and, although we knew that the English were not famous for their cuisine, we gave it a try. The restaurant had a sound system that played pop tunes. The one that was playing as we walked through the door was “Baker Street” by Gerry Rafferty, which had been released twelve years earlier. The coincidences on that day were truly unbelievable. The food was OK, and Sue and I had fun trying to name the other songs. “Baker Street” never came up on the sound system again.
I only remember one other restaurant that we patronized in London. It was a Greek restaurant4 that was a block or two from the hotel. My recollection is that it was in the basement of some building, but I may be wrong. I distinctly remember that the food was absolutely delicious, by far the best of any of the food that we ate in England. I also remember that there were only two other people in the restaurant. They were seated at a table as far from us as was possible. They seemed to be just chain-smoking, drinking coffee (or something in coffee cups), and speaking in Greek. I struggled to hear a familiar word or phrase, but since the only Greek I knew then was thousands of years out of date, the task was hopeless.
In London we walked and/or took the tube everywhere. I thought that London’s Underground system was wonderful. It was so easy to figure out. I was used to the mass transit systems in New York and Boston. They were both haphazard and uncomfortable by comparison. I even bought a tee shirt advertising the London Underground. Here are things that I remember Sue and me doing in London:
We definitely went to the British museum. I was thrilled to see the real Rosetta Stone there. It was right out where you could touch it. They had lots of other stuff, of course, but the most memorable for me were handwritten lyrics by John Lennon and Paul McCartney. Those were definitely kept in cases where no one could touch them. I also remember the pigeons on the steps. There must have been a thousand of them.
We spent the better part of a day at the Tower of London. I was very impressed by the armory and the Yeoman Warders in their fancy dress. I had no use for the massive collection of shiny rocks, but others stood in line for a chance to adore them. One of the few souvenirs that we bought on the entire trip was the coaster shown on the right.
We walked to Buckingham Palace, but we did not watch the changing of the guard. It was chilly that day. While we were in the vicinity, we went to Westminster Abbey and were a little grossed out that so many people were entombed there. I guess that they have to put the cadavers somewhere. We also saw Parliament, #10 Downing Street, Big Ben, and the Thames.
Sue wanted to visit St. Catherine’s House in London to look up information about some of her ancestors on her mother’s side, the Lockes and Kings. I didn’t go in with her. I don’t remember what I did, but just looking in windows is quite entertaining in London. I think that I might have found a bookstore.
We were very impressed with the retail on Oxford St., which I found much more exciting and dynamic than the stores on Fifth Avenue in New York.
The ducks in the ponds in Hyde Park were very striking. They had complicated and beautiful markings. Neither of us had seen the like, not even in zoos. I also really liked the coots. Their oversized feet impressed me.
From Hyde Park we could see both Kensington Palace, which at the time was the home of the Prince and Princess of Wales, and Royal Albert Hall. We didn’t visit either one. It probably would not be cool for someone from the Colonies just to drop in on Chuck and Di, and we already knew how many holes it takes to fill the Albert Hall.
We did not find that being a pedestrian in London was too difficult. At the enormous intersections there were usually pedestrian subways. The hardest part for us was remembering to look to our right first when attempting to cross a side street.
On our very last night in England we went to see Agatha Christie’s play, The Mousetrap, at St. Martins Theater. It was very enjoyable. Maybe we should have tried something a little more daring, but I am very happy to say that I viewed this play when it was only in the thirty-eighth year of its record run.
The worst part of our entire trip began when we picked up the rental car. I think that the travel agency provided us with transportation to the car rental agency. It was only then that Sue revealed that she had specified a standard transmission car, and she was afraid to try to drive it. So, I needed to learn how to shift with my left hand on a perilous journey from the very heart of London to the M4 during the morning rush hour.
I made many mistakes. Other motorists even honked at us a few times, probably the only horns that I heard while we were in the U,K. The British seemed more reluctant than their American counterparts to draw attention to bad driving. Embarrassed and frustrated, I did manage to get the car onto the freeway without causing any accidents.
A little west of Reading Sue suddenly announced, “There he is! I just saw a bear!”
Intent on my driving, I dared not gawk. I took a quick peek in the direction that she pointed. I saw nothing. At the time I did not know that bears had been extinct in England for fifteen hundred years. It probably was just an ordinary Bigfoot.
We took the M4 almost all the way to Bristol. Driving on the M roads in England was no more challenging than driving on interstates in the U.S. However, when we exited from the M4, the rest of the drive was on the A roads, which were very narrow by American standards. I remember that when we drove through the outskirts of Bath I was fearful of scraping against the stone walls that formed the border of the road. Fortunately, we encountered very few cars coming in the opposite direction. When we finally reached our destination in Wells, I was happy that the trip was over and more than a little anxious about the next nine days on the road.
In Wells we stayed at the Red Lion Hotel, which is described here. I think that the building at some point was converted to other uses. I remember that our room had a four-poster bed. I had seen them in movies, but I don’t think that I had ever slept in one.
We spent the rest of that first day in Wells exploring the town. The focus of attention was definitely the huge Gothic cathedral that is dedicated to St. Andrew the apostle. Although it is now the see of the Anglican Bishop of Bath and Wells, it was constructed in the late middle ages when England was a Catholic country. It seemed totally out of place. Wells is little more than a village, and the cathedral is actually set apart from the town. I would have expected the town to have grown up around it.
The Bishop’s Palace was equally awesome or perhaps even more so. His Lordship George Carey5 evidently was not apprised of the arrival of the esteemed visitors from across the pond. We saw his home from a distance, and we were even treated to the sight of some episcopal long-johns hanging out to dry. However, we were not invited into the palace grounds where, according to Wikipedia, croquet games are rather common. I would have loved to hear someone explain the rules of the English version of the game.
Rand’s jump.
A word about the weather: Although all of England is well north of New England, the weather in late February and early March was much nicer than what New Englanders would expect. It seemed more like mid-April. Flowers were out, and the grass was green. We wore jackets every day, but we were seldom cold. We also were lucky not to encounter much rain.
For me the most interesting feature in the town of Wells was the memorial on the sidewalk to Mary Rand, a resident of Wells who won the gold medal in the women’s long jump in the 1964 Olympics in Tokyo. The plaque measured out the exact distance that she jumped.
What I remember most about those days was the driving. No matter which of us was at the wheel, both of us became irritable. For some reason the roundabouts gave us the most difficulty. It was bad enough to have to remember to go clockwise. The big problem, however, was the signage. The highway numbers were seldom provided at the exits. Instead a sign displayed the name a town that was somewhere on that section of road. This was, I am sure, useful for people who knew where all of those towns were, but they did not help us at all. Furthermore, it seemed as if at least half the time the name on the sign was “Taunton”, and visiting Taunton was not on our agenda
I am not sure where we went on which days, but I am sure that we went to all of the following places:
Our guidebook described a place called “Cadbury Castle”. It was supposedly someone’s idea of where Camelot (or maybe Camalet) was. We had a lot of trouble finding it. Finally we came upon the village of North Cadbury. We asked someone at a pub where Cadbury Castle was, and they directed us down a one-lane road that was actually just two tracks. Those were the last humans that we encountered on this adventure.
We went as far as we could by car. We stopped the vehicle, locked it, and set off on foot.
Ahead of us were two troughs, a lot of thick underbrush, and a formidable grassy mound. We made our way through the underbrush for thirty or forty yards. Sue got attacked by stinging nettles and was forced to retreat in agony.
In those days if there was a hill in front of me, I climbed it. I made it to the top of this so-called “hillfort”, but I saw no trace of a fort. On the top of the hill a dozen or so cows were peacefully grazing. They ignored me. I could also see Glastonbury Tor in the distance. That was something, I guess.
Nettle.
To be fair, I should add that the sun was out. The legend is that on a misty day you can see the Once and Future King and his famous knights.
Dock.
When we arrived back at the hotel, Sue asked someone what to take for stinging nettles. They informed us that the best treatment was a plant called “dock”, which always grew near the nettles. That was not in our guidebook.
We also drove to Glastonbury Tor, another ancient hill in Somerset. A lot of people think that this is a magical place. it certainly has an unusual shape. Evidently in the middle ages a monastery was there. Legends abound about it being associated with King Arthur, but there is a dearth of evidence.
A paved path now leads to the tower atop the tor. I don’t think that it existed in 1990.
I don’t remember a lot about our visit here. I don’t clearly recall the tower at the top of the hill at all. Therefore, I was skeptical as to whether I climbed to the top. Sue, however, has told me that I did. Evidently I don’t remember the tower because no one was allowed to enter it. Therefore, its distinguishing feature—no roof!—was not visible to me.
Sue also reported that a dozen or so New Agers were busy absorbing Glastonbury’s vibes.
The good thing about it was that the town of Glastonbury was actually fairly easy to find. I can’t say that about most of the other sights in Somerset. We had a devil of a time finding Stonehenge. Surely, there must have been a lot of tourists who wanted to see these big old rocks. Nevertheless, there was precious little signage to indicate their location.
We were not allowed as close to the stones as the people in this photo are.
We did find it, but it was probably the biggest disappointment of the entire trip. At the time no one was allowed to approach, much less touch the stones. I don’t recall that we ever were within one hundred feet of them. I honestly think that we would have gotten more out of a film about the place.
By this time we were getting rather tired of driving around Somerset searching for legendary hills and ancient inanimate objects.
Our last stop in Somerset, however, was delightful. Wookey Hole is a set of caves that are located just a few miles to the northwest of Wells. We knew about the caves from the guidebook, but we were surprised by the fact that there were actually other really enjoyable things to see and do nearby.
The caves were quite interesting. We took a little tour with a local guide. The best part of it was the way that she pronounced Wookey Hole. The first syllable was at least a fifth higher than the rest of the name. Since we had heard no human speech anywhere near any of the other attractions in Somerset, it was nice to have someone explain the geology of the caves.
In addition to the natural formations, someone had constructed a small museum6 that emphasized a few diverse elements of the culture in and around Wookey Hole.
Cheddar Gorge.
The paper-making demonstration was the most educational. Until then I had absolutely no idea how trees and rags were turned into paper. The penny arcade machines were also something that I had never seen before. Visitors could even play the games using old-school pennies that they could buy there. The carousel section had complete carousels (going clockwise, of course), as well as stunning individual statues. I remember seeing a beautiful lion, but I was unable to find a picture of it on the Internet.
Sue and I found our visit to Wookey Hole both fun and relaxing. We then undertook the drive up to Cheddar Gorge. I am not sure why we did not stop here. Sue absolutely loves cheese. In retrospect I have trouble understanding how she could have resisted the temptation to stop and sample one of her favorite cheeses.
Our next destination was Plymouth, which is a genuine city on the south coast. On the way there we took a slight detour to drive through Exmoor, which includes some really diverse and beautiful areas.
Our hotel in Plymouth was not as memorable as the first two. I have a vague recollection that it also had a restaurant. We took a short pedestrian tour of the city, mostly so we could say that we had seen the spot from which the Pilgrims departed.
I remember that at the restaurant I was served some Devon Cream. I had never had this before and remarked about it to Sue. My face must have registered disgust because the waiter rushed over to ask me if there was something wrong. This, by the way, never happens to me in the U.S.
The main reason that Sue and I bothered to come this far west was to have somewhere to stay while we ventured to Tintagel, the ruins of a real castle in Cornwall on the Atlantic coast.
Tintagel ruins.
A different angle.
Merlin’s Cave.
Tintagel7 was definitely worth visiting. However, it was a difficult drive from any direction. Furthermore, a fairly long walk was (and evidently still is) required to reach the ruins from the parking lot. We went there in February, and a very cold wind was blowing in off the Atlantic. We did not get as much out of this experience as we might have if the weather had been nicer or we (i.e., Sue) had been in better condition. We did get a look at the castle ruins and Merlin’s cave. The view of the ocean was stunning.
I am not sure about this, but I think that we decided not to drive directly back to Plymouth. Instead we headed to Barnstaple, a city with which we were familiar from playing the British Rails game. All of the cities in this section are at the base of a very high cliff. This accounts for the peculiar fact that all of the rivers flow to the south.
On Sue’s birthday we left from Plymouth with the intention of reaching York by supper time. I asked Sue what she wanted for her birthday. She said that she wanted to shop for miniatures at a store she knew about in Bristol. So, that is what we decided to do.
Somehow we came up with an unusual plan. We drove to a location on the outskirts of Bristol, which in 1990 had about 400,000 inhabitants. We parked the car and took a city bus downtown. Sue somehow knew which bus to take and the stop at which we needed to exit. When we got off of the bus, Sue looked around but could not see any familiar buildings or street names.
She did find a Dr. Who-type phone box (not booth in England). Somehow she figured out how to make it work. She called the store. The woman who answered asked her what she could see from the phone box. Sue told her. The woman merely said two words: “Turn around.”
Sure enough, Sue found herself looking at the miniatures store. She went in; I did not. I had enough trouble—even at that age—dealing with full-sized objects. While Sue was shopping for tiny things, I walked around and looked in windows. If I discovered a store that sold books or games, I probably went inside. I don’t think that I bought anything, but Sue definitely did. Good! It was her birthday.
We somehow caught another bus that brought us back to the car park. We fired up our vehicle and easily found our way back to the M5. Sue received one more present. We got off of the throughway at Cheltenham and drove through the Cotswold country to Bourton-on-the-Water the home of the Model Village. It took about half an hour.
I think that this is the model, not the real village.
I probably would not have made this side trip if I had been by myself. However, Sue has always felt a special attachment to the Cotswolds and particularly its thatched roofs. The Model Village itself is definitely worth seeing once. It was a nearly exact replica of the real Bourton-on-the-Water within which it resides. What I found the most interesting was that the model itself is indeed modeled at the same one-ninth scale. I naturally wondered if that model included a one-eighty-first model of the model and so on. I mean, some people write on grains of rice; what is the limit?
My attitude might help explain why, although everyone likes working with me, nobody ever asks me to go anywhere with them.
Royal York Hotel.
The remainder of the trip to York was uneventful. We stayed for three nights at the Royal York Hotel, a huge very old hotel near the train station. In one way I was glad that we did not go any further north. The people in the north spoke perfect English, of course, but the accent was so strong that it was difficult to understand.
National Railway Museum.
The other memorable supper that we ate might have been our first night in York. I don’t remember the rest of my order, but the vegetable was broccoli. It had been cooked so long that it had turned grey. The waiter, who had emigrated from Greece, noticed my horror. He told me that the English always overcooked the vegetables. I conversed with him a little. I told him that I had taken ten semesters of Homeric and Attic Greek in high school and college. He did not seem too impressed. He probably knew that these classes would not have helped me understand him. I later learned that while modern Greek grammar has not changed much through the millennia, the vocabulary and pronunciation had evolved drastically.
The view from the central tower.
I think that Sue let me do most of my exploring of York on my own. While I was out walking around the city I think that she visited the Railway Museum, which was very near the hotel.
I never pass up a chance to walk the walls of a city. York’s were probably the best.
I remember visiting the stunning York Minster, which was awesome both inside and out. It must surely be the most impressive church in England. I am quite certain that I climbed as high as they allowed in the ancient cathedral. The view of the city and the countryside was breathtaking.
I also walked around atop the ancient stone walls of the city. I cannot remember whether I made it all the way around, but I recall thoroughly enjoying this experience.
York was such a delightful old city. It was very pleasant to experience it both from street-level and from above.
Sue and I definitely visited the Jorvik Viking Center8 together. This museum emphasized the history of the area before the arrival of the Normans in the eleventh century. Many lifelike displays depicted the lifestyles of the Vikings who inhabited the area. The details were based on archeological excavations that produced thousands of objects.
We watched ACG&S the first time around.
We also went for a drive in the Yorkshire Dales that we knew from the television series All Creatures Great and Small. We stopped at a house or store for some reason. We talked with a lady there who used the word “fortnight”. I told her that no one in America ever used the word. She asked me what Americans said instead. She seemed mildly surprised when I replied “two weeks”.
Joseph Locke’s statue.
After we left York we made two stops on our way back to the Camelot Hotel in London. The first was in Barnsley, where we searched for Locke Park, named after one of Sue’s relatives, a railroad magnate named Joseph Locke. We stopped to ask for directions. We were told that it was at the corner of Locke and Park. Where else? Sue is not a direct descendant, however. Joseph and his wife Phoebe had only one child, whom they adopted.
Our second stop was at the fabulous Warwick Castle. This stop was recommended by one of TSI’s clients, Mary Lee Pointe at Avon Old Farms School. I had mentioned to her that we were going to England and wanted to see at least one castle. She said that sh had visited several of them, and Warwick Castle was the most interesting.
The castle and its grounds made a fitting end to our motoring excursions. I cannot imagine a more awe-inspiring setting that was matched by the opulent displays in the interior. As I recall, we had a picnic lunch together on the grounds.
We made a memorable pit stop on the way to London. The facilities themselves were mediocre at best. What got my attention was a sign at the entrance demanding “NO FOOTBALL COACHES.” A “coach” to Brits was a tour bus. “Football” referred to the game called soccer in the states. So, the rest area actually prohibited busloads of soccer hooligans.
We managed to locate the car rental agency in London. I don’t remember how we got ourselves and our luggage to the hotel for the last two nights.
I don’t remember which of the activities that I listed in the first London section were actually performed on our last full day in London. I am pretty sure, however, that, as I mentioned, Sue and I attended the theater on our very last evening.
“Memorable” is definitely the right word for this”‘fortnight” in England. I can hardly believe how many things we did and how vividly they have remained in my memory and Sue’s—with no notes at all. How times have changed! It is now a titanic struggle for both Sue and me to recall what we did the day before yesterday.
One thing that I cannot remember clearly is what we did about the business. In the course of the two weeks, we must have called the office at least four or five times. I cannot recall needing to deal with any pressing problems.
1, Chick Comparetto was the father of Sue’s first husband. He lived less than a mile from us. He died in 2020. His obituary is here.
2. Alas, there is no longer a Camelot Hotel in London, and I was not able to identify any hotels that might be successors. Perhaps the building was converted to some other use.
3. This is my favorite shaggy-dog story of all time, and it is 100 percent true.
4. I think that this restaurant might still be in business in 2021. A restaurant called Halepi seems to be in the right location, and everything mentioned on its website, which can be visited here, rings true.
5. His Lordship George Carey became Archbishop of Canterbury, England’s ranking clergyman, in the following year. He retired in 2002. Like most bishops everywhere he got entangled in scandals about reporting clerical sexual abuse. In 2017 he resigned his last formal relationship with the church, which meant that he was no longer allowed to officiated at services.
6. Not many people were at Wookey Hole when we visited. I remember thinking in 1990 that this place needed some good old American marketing. Maybe Ambrose could have helped. Subsequently it has been Disneyfied into a real touristy place. Check out its website here.
7. Tintagel has changed in the three decades since we were there. A visitors’ center has been added, a footbridge has been constructed, and someone was allowed to carve a gigantic image of Merlin’s face on the side of the cliff.
8. The Jorvik Viking Center is still in operation. Its website is here.
What I learned from working with advertising agencies. Continue reading →
When Sue and I first met with the people from Harland-Tine in 1981, everything that I knew about advertising agencies came from watching Bewitched when I was in high school. I soon learned1 that most medium-sized ad agencies included people with the following types of jobs:
Account executives: These were the people who meet with the clients. Their primary function was to keep the clients happy, either by explaining what the agency was accomplishing or by keeping them in the dark. Some were also responsible for recruiting new clients.
Creative: Writers and artists usually worked in teams of two or three to come up with the campaigns and the ads used in them.
Production: These people actually executed the ideas.
Media: These employees communicated with the stations, networks, publications, etc. to schedule the advertising. They also made sure that the media vendor provided documentation that the ads were run as scheduled. In broadcast this was done via affidavits. Print media supplied tearsheets.
Administrative: Billing and other functions were done by the business office. Sometimes there were other areas as well, such as building maintenance and parties. Ad agencies liked parties.
Ad agencies preferred to measure themselves by their “billings”, a more than slightly deceptive term. An agency that describes itself as having $10 million in annual billings did not arrive at that figure by adding up the figures on the invoices that they sent to clients. The reason for this is that the broadcast entities and most magazines paid, at least in theory, ad agencies a 15 percent commission on everything that they bought. So, if the agency had sent invoices to the client for $10 million of media that it had billed, $8.5 million of it probably was paid to the media. Still, the agency billed it all, right?
Some vendors, notably most newspapers, did not give agencies commissions. Some agencies therefore marked up these charges by 17.65 percent to make them equivalent to other media. Regardless of what they actually billed, the reported billings would include the markup, not on their tax forms, but for promotional purposes.
Luis Delgado, who played Officer Billings on The Rockford Files, was also James Garner’s best friend.
In order to put agencies that that concentrated on other aspects of the business on the same footing as ones that billed a lot of media, it was common practice for agencies to use the same or similar ratios to calculate the “billings” that they reported. If a client paid a retainer, for example, of $1.5 million per year, that also was treated as $10 million in “billings”.
Further adjustments were also made, sometimes for questionable reasons. If they often used freelancers or other vendors on projects, should their costs be deducted before doing the calculation? The one overarching principle was that no one ever adjusted billings down. I once walked into an advertising agency that claimed “$50 million” in annual billings. I counted only six desks there. .
When I wanted to know how big an ad agency was, I asked them how many employees worked there. That was a better proxy variable for the amount of work that went through the agency than its billings.
Not every agency was a “full-service” agency. Some of them used a service to purchase media. On the other hand an agency in Illinois that we talked with did almost nothing but place newspaper ads for Sears. Another ad agency that used our system mostly produced point-of-sale signage for the beef industry. One “agency” in the Hartford area actually tried to talk its clients out of advertising. Instead, it promoted the idea of press releases. The agency would write them, and then try to persuade various media to run them verbatim or at least cover them as news items.
The most important equipment for an ad agency in the eighties.
An agency could be as small as one or two people. The two essential items are a telephone and a good contact list, which in my day was likely kept on a rolladex.
Some international agencies were enormous, but many agencies of any size were startlingly ephemeral. I found that most ad agencies were no more than two phone calls away from oblivion. That is, very few of them could afford to lose their two biggest clients. In the big Madison Avenue agencies when an important account changed agencies, the creative team and sometimes others involved in the account might just move to the new agency. Any agency of any size that lost one of its biggest accounts would most likely cut staff and other expenses to compensate for the loss of revenue.
The proprietors of medium-sized agencies understood this. Most had at some point experienced it first-hand. In order to maximize their chances of surviving the dreaded phone call, they tried to minimize fixed costs. They would rather rent than own. Something that could not easily be used to wow a client or a potential client seldom made much of an impression on them. The usual argument that automation improved efficiency generally fell on deaf ears.
When I did pitches to clients, I emphasized billing. If the agency was not prebilling its media—billing from the schedule rather than from invoices from the vendor—I emphasized how easy it was to do this with our system. I argued that in those inflationary times they should be making 1 percent per month on their money. So, billing two months later was like forfeiting two percentage points of their commission!
I also explained how they could easily customize the invoices for other types of jobs. Each client’s could look different. It wasn’t exactly sexy, but at least it was client-oriented. I knew well that very few agency heads were looking to make life more pleasant for their bookkeeper.
The other thing that I focused on was the profitability of client agreements. Most agency owners with whom we dealt had only a vague idea as to which clients are profitable. Few of them were good businessmen. We could show them on the system’s cost accounting reports how to analyze the profitability of clients for the month and year-to-date, and, if they found a problem, they could probe more deeply with other reports.
I think that our system served our agency clients well. I know for a fact that it helped a few of them through some difficult times.
A few aspects of the way that we handled accounting for advertising agencies were somewhat unique. These features were not really marketable unless the agency’s accountant was involved in the purchase.
I never read this book either.
We developed separate systems for media billing and accounts payable. They did not use the same programs used for other billing and vendor invoices. Both the billing and the A/P systems matched up the invoices with the items from the media scheduling system.
Non-media jobs that were billed in advance were credited to an advance bills account. The entries taking these amounts as income had to be made individually.
Every agency that did any kind of production or creative work kept an asset account called billable work-in-process (WIP). The system printed a list of the WIP for every active job at the end of the month. The change in WIP from month to month was booked as income.2
These methods were my own invention. I never took an accounting class in college and, for that matter only one programming. Never, however, in my thirty-five years of setting up computerized accounting systems for people did anyone challenge my credentials.
Spare me the consultants!
Some agencies recognized that they needed to computerize the administration of the agency, but they were not competent to figure out how to do it. So, they hired consultants. I absolutely hated dealing with consultants. They would begin the research process with a set of standards that they had developed, not from dealing with ad agencies or even by listening to what the agency in question hoped to accomplish, but from their experience with other companies that were unlikely to be comparable to ad agencies.
Sometimes they would send out a Request for Proposal (RFP) that outlined the requirements that they intended to impose. Often I could tell that TSI would be eliminated immediately for one reason or another. Almost never did the RFP ask if the system could be customized, or if it generated any of the billing or client profitability advantages outlined above.
Only one of our installations was produced through a consulting firm, and it was a disaster for us (wasted time), the agency (wasted a lot of money), and the consultant (law suit), That experience is described here.
The experience with advertising agencies broadened my horizons. I learned enough about the details of advertising that when the opportunity arose, I was able to make a successful pitch to Macy’s advertising department. That story is told here.
I also amassed enough details about the mindset of an advertising executive that I wrote a prize-winning short story about one. That account is here.
I never got interested in advertising, but in order to market to the New England agencies I had to follow their ups and downs. Seeing a few dramatic crashes reinforced my desire not to depend too much on any one client. That philosophy helped to sustain us through the nightmarish year of 1991, when our two largest clients both declared bankruptcy.
1. The Internet drastically affected advertising agencies. Much of what I learned is probably obsolete in 2021.
2. The American Association of Advertising Agencies (AAAA, pronounced “four A’s”) recommended a different method that was more cumbersome and less useful. Every accountant who ever saw what we did thought that it was equivalent but provided more useful audit trails, took much less time, and was less susceptible to errors.
