1988-2003 The Enfield Pets: Part 1

Posted on June 6, 2021 by Mike

In 1988 Rocky and Jake, the two cats that had adopted us as caretakers a couple of years earlier, made the move with Sue and me from Rockville to Enfield. After spending their first winter indoors in Rockville, they had been allowed to roam in the neighborhood of the Elks Club. They always came back to one of our doors when they wanted food, shelter, or a massage. They seemed to have learned what was dangerous, although for Rocky earning the knowledge probably knocked him down to eight lives, as explained here.

Neither seemed to have much difficult adjusting to the change of scenery. There was so much more for them to explore, both inside and out. Rocky particularly liked the fact that when he was outside he could leap up to the windowsill near the dining area and gaze through the window at the activity going on inside. After we started opening the window for him when he did so, this became his preferred form of ingress. Rocky was a real leaper. None of our other cats ever attempted this feat.

Rocky and I watched football games. Popcorn was one of the few human foods he did not like.

Rocky loved to be petted. His favorite technique was the full-body massage, but he would accept any kind of petting by just about anyone whom he knew well.

Jake was a much more private cat. He always seemed to pick a corner and sit there silently analyzing the situation. He tolerated a little petting as the price to be paid for a constantly full bowl of Purina Cat Chow.

The night of October 31, 1988, was a sad one. Sue and I went out for supper, as I remember, and when we came back we found Jake’s dead body on the street. I buried him in the yard, but I don’t remember where.

Sue and I did not feel devastated at Jake’s demise. We had lost quite a few pets by that time. We liked Jake, and we missed him, but neither of us had formed a strong attachment to him.

I don’t remember where our next pet, Buck Bunny, a very large grey and white rabbit with long floppy ears, came from. I am quite certain that I had nothing to do with the acquisition, but Sue had no recollection of us even having a rabbit during this era until I showed her his photo. Buck’s home was a large wire cage in the westernmost small bedroom. The barnboard bookshelves were also in that room. It was a sort of library, but it held as many games as books.

We kept Buck in his cage most of the time because, like most rabbits, he had an instinct to gnaw on things. Before we released him from the cage, we placed all electrical cables up out of his reach. That was possible because, unlike Slippers (described here), he was not much of a leaper.

Sue visited her friends Diane and Phil Graziose in St. Johnsbury, VT, pretty regularly. Sometimes I joined her, but just as often she went by herself. On one of those solo trips she brought home a tiny tan and white kitten. It was so small that it fit in the breast pocket of her flannel shirt. the mandatory state uniform of Vermont.

The kitten was one of many feline denizens of the trailer park in which the Grazioses lived. It probably should have been allowed to nurse for another week or so. However, this was probably the best chance that it would ever get to avoid spending a Vermont winter outdoors. The situation worked out well. We gave him milk for a few days, and then he found the bowl of Cat Chow and the water bowl on his own.

Rocky had little use for the pipsqueak, but the kitten immediately made friends with Buck Bunny. They really hit it off. The kitten liked to sit near Buck’s cage, and when Buck came out they played together or just snuggled.

When the kittne was more mature we got it fixed, of course. By then it had become rather obnoxious, and so we were not a bit surprised when we learned that it was a tom. I named him Woodrow¹ after Woodrow F. Call, one of the protagonists of my favorite novel of all time, Lonesome Dove, by Larry McMurtry.

After his medical procedure Woodrow decided that I was his buddy. He loved to take naps next to me. Almost any time that I went into the bedroom and got into bed, Woodrow climbed up to join me.

Meanwhile, Rocky had claimed Sue as his BFF. When Sue and I sat in the living room chairs (purchased used from Harland-Tine Advertising, which is described here, and draped with white cloth) Woodrow sat on my lap and Rocky found Sue’s. The two cats were totally different.

Woodrow liked all people. Whenever anyone visited us, Woodrow greeted them immediately. Rocky usually hid.
Rocky loved almost any kind of human food; Woodrow liked only Cat Chow and ice cream.
Woodrow was a hunter; Rocky preferred to snuggle. He exalted in his full-body massages.
Woodrow liked to be carried with his back down and all four legs up. Rocky did not mind being picked up, but he insisted on the chest-to-chest method.
Woodrow liked the top of his head to be rubbed hard, but any other style of petting annoyed him.
Woodrow climbed trees (although he usually waited to be helped down); Rocky never did.
Rocky was mostly silent. In his later years Woodrow gave off all manner of soft sounds as he walked around. I called them his “play-by-play”. Except for that one time in the flea bath he preferred not to speak English.

Woodrow and Rocky eventually became buddies. When I returned home after work, they were almost always together on the lawn next to the driveway waiting for me. The sight of them always cheered up, no matter how rough the day had been. I often sang to myself, “with two cats in the yard, life used to be so hard.” Our house was indeed a very fine house.

However, Woodrow did not abandon his first friend, the lagomorph. He still like to lie or sit next to Buck’s cage, and when we let Buck out, the two still socialized.

Actually, they socialized too much. Buck tried to hump the fully grown Woodrow whenever they were together, and Woodrow put up with it. It wasn’t just a phase, either.

Sue and I decided that we needed to get Buck Bunny fixed. I loaded him inside his cage into Sue’s car, and she drove him to the vet. She explained the problem to the doctor. He examined Buck and reported to Sue that “Buck” was actually a female.

Sue asked him why the rabbit was engaging in these activities if he was not even a male. The vet replied that he was only a veterinarian, not a psychiatrist. So, we still let the two buddies hang out together. If the rabbit (who was by then officially renamed Clara, after my mother’s mother, Clara Cernech, who had died in 1980) got too amorous, we just put her back in her cage.

I don’t remember the circumstance of Clara’s death. She was a French Lop, a breed with a lifespan of only five years. She was fully grown when we adopted her.

My favorite moments with Woodrow and Rocky were when I came home for lunch in the summertime. Both cats napped under bushes. Rocky customarily slept in the cluster of forsythia bushes in the northeast corner of our lot. Woodrow favored the burning bush halfway between the house and the driveway to Hazard Memorial School.

The one-piece table in the background was repurposed as a place to pile dead branches when we got the red one.

I liked to eat my lunch while sitting at the picnic table in the yard and reading a book.When I brought my food (no matter what was on the menu) out to the picnic table, Rocky stumbled groggily out from his resting spot. He sat on the ground next to me for a while and looked up hopefully. Then he raised his front paws up to the bench and nudged my elbow with his snout. Eventually he often leapt up on the table. He knew it was not allowed, but he could not help himself.

I always broke down and gave him a tiny piece of meat. No matter how small the morsel was, he purred loudly while he ate it, got down, and retreated back to his bush to finish his nap.

After lunch I usually took a short nap in the yard on a mat or blanket. As soon as I had made myself comfortable, Woodrow emerged from his bush to check out what I was doing. I always slept on my side. After I had assumed the sleeping position, Woodrow walked up so that he was about a foot from my chest. He then flopped over toward me, and we both stacked a few z’s.

In inclement weather they repeated their tag-team act. Rocky begged for food at the table in the dining area, and Woodrow climbed up on the bed to join me for a nap.

The boudoir with the modesty curtain held open by the hamper.

When he was not napping with me, Woodrow moved from place to place in search of the best locations for sleeping. One of his favorite places was on a towel in the small storage area in the bathroom. He arrived there by jumping up on the clothes hamper. He then moved aside the curtain with one of his front paws and sprang into the niche. I called this obscure hidey-hole “Woodrow’s boudoir”. Occasionally when someone used the toilet or the shower, he startled people when he stuck out his head from behind the curtain to look at them with sleepy eyes.

Woodrow preferred Cat Chow to all other forms of food except ice cream. The only time that he paid much attention to Sue was when she sat down with a bowl of ice cream. Then he became more of a beggar than Rocky.

Although Woodrow loved to hunt, he was not possessive about his catches and kills. He often was seen parading around the house with a mouse in his mouth. Sometimes he dropped one at my feet or Sue’s. I had to pick them up quickly. There was a fifty-fifty chance that the poor crittur was still alive. I released many outside; after that they were on their own.

Two were distinctive. One day I was taking my daily postprandial nap in the bed. Unbeknownst to me Woodrow brought into the bedroom his latest prey, a small bird. He silently entered, crawled under the bed with his catch in his mouth, positioned himself directly below my head, and commenced to crunch the bones between his jaws. It was a very disconcerting addition to my dreamscape. Needless to say he left the remains beneath the bed for me to clean up.

A dove only weighs about 4 oz. Woodrow could carry one easily.

On another day I came home for lunch to find that Woodrow had apparently brought home a guest, a full-grown mourning dove. Evidently Woodrow had lost his appetite, but the bird may have thought that he was on still on the menu. He flew about, crashing into one window after another in a panicked attempt to escape. I finally chased him into the library, where I opened the window and closed the door. When I came home after work there was no sign of him. We have never found a cadaver, and so I presume the dove found his way out.

Woodrow was the only pet that we ever had who clearly had multiple personality disorder. His was more like Dr. Jekyll and Mr. Hyde than The Three Faces of Eve.

I called Woodrow’s alter-ego Nutso Kitty. Whenever he entered this state his eyes glazed over, and he stalked and attacked anything that moved. One day Woodrow was placidly napping with me when, unbeknownst to me, he underwent the demonic transformation. I must have moved my hand a little. He pounced on it with all twenty of his switchblades extended. After literally throwing him out of the room, I rushed to the bathroom for first aid. My hand throbbed in pain for a few days. Fortunately it was my left hand, which has never been much good for anything except typing.

In 1992 or 1993 Sue and I made a trip to Dallas to pitch TSI’s AdDept software system to Neiman Marcus (described here). We then drove our rental car to Austin so that Sue could visit her high school friend Marlene Soul. Marlene exhibited a toy she used to keep her cats active. It was a long very limp stick with a feather on the end. With every slightest move of the hand the cat was drawn inexorably to the dancing feather.

As soon as I got home I purchased one so that I could torture Woodrow. He absolutely could not resist it. After he chased it for at least an hour he hid under a chair so that he could not see it. I pulled it out every time that I thought about that bloody left hand.

We had to take Woodrow to the vet twice to patch him up after fights. Both times he had abscesses that the vet had to drain and then sew up. After the first one, I tried to teach Woody to keep his left up, but he got tagged again a few months later. I never got to see how the other cat did in these scrapes, but I doubt that he escaped without some damage.

I don’t really have many good stories about Rocky. He was consistently a very sweet cat for all of the eighteen years that I knew him. He never got into a fight, or at least he never got seriously hurt. When we brought him to the vet for shots he went completely limp when we put him on the examination table. The vet called him “catatonic cat.”

Once, however, Rocky was missing for three days. Sue and were quite concerned. I had walked up and down the nearby streets looking for him several times. I also took the car and expanded the search area. Sue and I searched everywhere in the house. No luck. However, when I checked the garage for the third time Rocky came slowly out from behind some junk. He followed me inside and nonchalantly drank some water. Within a day he showed no sign of any problem.

How, you may ask, could the cat have hidden in the garage? Why not just pull out the car and search thoroughly? Well, there was no car in the garage. It was full of Sue’s junk, packed from floor to ceiling, as is her new garage as I write this. A thorough search of the garage would have entailed taking all of the junk out piece by piece and piling it somewhere on the yard. Then, whether I found him or not, I would have had to reassemble the mess in precisely the way that I found it.

I did call for Rocky each time that I opened the garage door, but he must have been asleep or just obstinate.

Both Rocky and Woodrow stayed outside a great deal during the summer. They both were tormented by fleas every year. I felt great sympathy for them. They were obviously suffering terribly. I tried to help them.

I tried to pick the fleas off. During each session, I slew several dozen by squeezing them between my fingernails. I could hear their shells crack, but a few days later there would be just as many.
I tried flea collars. Rocky, who must certainly have had a set of bolt-cutters secreted away in the bushes, always showed up without it within a few hours. The collar helped a little with Woodrow, but there was no guarantee that the fleas would cross it. He also hated the collar, but Rocky would not lend out his tools.
I tried flea powder. It helped a little for a short time.
Flea baths actually worked, but both cats hated them. After a short struggle Rocky submitted meekly, but he also gave me a look that asked what he had done to make me despise him so much. Woodrow, of course, fought me tooth and nail. I had to don gloves and my army field jacket to pick him up. One time—I swear that this is true—he clearly screamed out the word “NO!!!!” as I dipped him in the medicated water in the tub.

Advantage was even better than Frontline.

Of course, if we did not attack them quickly, the fleas got in the carpet, and, after we got them off of the cats we had to “bomb” the house. That was not a bit pleasant.

Fortunately, the flea problem was solved when our vet supplied us with Frontline², the monthly drops on the back of the neck, at some point in the nineties. I don’t know if there were side effects, but the product sure worked on the fleas. It was great having flea-free cats and a flea-free house.

Not long after Woodrow established residency with us, I bought a cat door and installed it in a window that led to the top of the basement. It was located just below the bathroom window. Just below the window on the basement side was the top of some shelves that were there when we moved in. From the shelves I placed a spare door at a 45° angle to serve as a ramp down to the ping pong table. A box served as a step up to the table or down to the floor.

Rocky seldom used the cat door. He preferred for a human to let him out through one of the doors or in through his favorite window. When he did enter through the cat door, he did not use the ramp. Instead he jumped from the bookshelves to the washing machine and from there to the floor. He exited the house by jumping up on the picnic table and climbing the shelves.

Other cats occasionally tried to use the cat door. Brian Corcoran gave me his Super Soaker, which proved to be very effective at chasing them away. However, the felines were most active at night, and I was not. Occasionally one would get in and help himself to some Purina Cat Chow.

I often heard the distinctive caterwauling of two or more cats that were about to engage in that furious and bloody activity known as a catfight. Once I saw Woodrow in the basement on the bookshelf near the cat door loudly warning a cat not to poke his head through. He definitely meant business. His body was crouched and taut, ready to for action. His right paw was raised with all five claws drawn. He reminded me of Horatius at the bridge.

Ours was indoors, and I only saw him from the rear before he scurried away.

There were a couple of other uninvited guests. One night I heard some very loud munching coming from the hallway. I jumped out of bed, turned on the hall light, and beheld an opossum helping himself to the Cat Chow in a bowl at the other end of the hall. I assume that the opossum was a male since it did not have a dozen babies on its back.He had evidently found his way through the cat door, down to the basement, and up the stairs. My footsteps frightened him enough that he rushed down the stairs, never to be seen again.

The story of the other remarkable intruder can be read here.

Sue and I took quite a few long trips after Rocky and Woodrow moved in, and the cat door was installed. We also invested a few dollars in a gravity-fed Cat Chow dispenser. Whenever we took a trip we left Rocky and Woodrow “home alone”. We provided them with plenty of food and water, and Sue arranged for someone to check on them every few days. This arrangement worked well for our trip to Texas (described here), our cruising tour of Greece and Turkey (described here), our trip to Hawaii in 1997 (described here), our misbegotten adventure in Maine and Canada (described here), and our first tour of Italy in 2003 (described here).

Rocky died later in 2003 at the age of eighteen. I am pretty sure that he used up all nine of his allotted lives. Even though I was much closer to Woodrow for the many years that we had both of them, I cried when Rocky died. He was so tough and such a nice cat. I really missed him.

The story of the Enfield pets continues here.

1. A better choice probably would have been “Augustus”. His personality was much more like the free-spirited Gus McCrae’s than the rigid Woodrow Call’s.

2. I later switched to Advantage II. It was cheaper and worked better.

2007-2016 Home Refinancing and Renovations

Posted on June 3, 2021 by Mike

Not posted yet.

1984-2014 TSI: Denise Bessette

Posted on May 29, 2021 by Mike

Programmer becomes partner. Continue reading →

TSI’s first, last, and best programmer was Denise Bessette. The beginnings of her career at TSI are documented here. At some point in the second half of the eighties she decided to finish her undergraduate degree in economics and mathematics at Smith College in Northampton, MA, and then get a masters degree in econ at Trinity College in Hartford. She lived in Stafford, which is forty-two miles from Smith and thirty-two miles from Trinity. She commuted to both schools. During this lengthy period Denise continued to work part-time at TSI. She also raised her son Chris. Frankly, I don’t know how she did it. She never seemed burnt out or exhausted.

After she graduated she returned to work full time. At that time I named her vice-president of application development. I also arranged that Denise could share a portion of Sue’s office. At the time I did not think that there was much more that I could do. The layout of our office in Enfield (described here) provided for only two offices. Sue had the corner office. The other one was used by our salesmen. I worked in the computer room.

This arrangement seemed to work fairly well for a while. In 1994, because of TSI’s “second crisis” (described here), Denise was able to establish herself in that office. A few years later Denise decided that she needed to try to work at a company in which she had more control over her situation. This prompted TSI’s “third crisis”, which is described here.

After that situation was very pleasantly resolved, Denise and I worked productively as partners until the company was dissolved in 2014. She was in charge of getting the programming and support done and hiring the technical staff. She also continued to handle the payroll. The administrative and sales people reported to me. I continued to do the sales calls, demos, installations, and training. I also spent countless hours researching alternative approaches to our way of doing business.

After TSI moved its office to East Windsor and installed a network with a connections to the Internet, Denise handled all phases of it and worked with our clients to establish and maintain access to their computer systems. I was more than happy to let her deal with those issues.

She also managed the people who cleaned the office and a few other similar functions.

Memories: Denise caught on to my style of programming faster than any other coder that we hired. I was somewhat upset when she went part-time to be able to finish college. The silver lining was that it was unlikely that she would quit before she got her degree, or as it turned out, degrees.

In the eighties Denise sometimes brought her son Christopher into the office. She stashed him in the supply closet. No, she did not shut the door. He seemed to be content with whatever she gave him to play with there.

I remember that on one occasion Denise invited Sue and me to supper at the house in Stafford where she lived with her husband Ray for supper. It was a very nice house with a deck. The heating was provided by one or two stoves that burned wood chips. I had never seen such a thing.

That was the only time that we visited them. If you are wondering whether we reciprocated the invitation, the answer is no. I am not sure why, but we almost never invited anyone over to any of our residences in Connecticut. We probably were still living in Rockville.

I played golf with Ray and his dad a few times. They liked to play at Grassmere, a short public course in Enfield with only nine holes. I seem to remember that one hole had a huge tree right in front of the green. If you did not hit your drive far enough, your only shot to the green was to try to hit a wedge or nine-iron over the tree.

When we hired Denise she was a smoker. In the late eighties she quit cold turkey at about the same time that Sue, Patti Corcoran, and my dad also quit. I don’t remember her getting irritable or fat during the drying out period.

On one occasion her kitchen sink got backed up because Denise poured instant mashed potatoes down it. I bought her a box of instant mashed potatoes as a memento. Later I kicked a dent in one of our cabinets when I got upset at a client. She bought me an inflatable Fred Flintstone to punch when I got angry. It is still in the basement in 2023, but I haven’t tried to inflate it in a few decades.

Denise knew that I read quite a bit. She was taken aback when I casually remarked that I did not enjoy reading female authors, especially ones in the science fiction or fantasy genres.¹ On her recommendations I read several Anne Tyler books. They were all fairly good, but I had to admit that Breathing Lessons was close to a masterpiece.

I was always envious of Denise’s cars—a sporty Mazda when she started working for us and a string of BMW’s thereafter. When in 2007 I bought my sapphire blue Honda Accord coupe, she said, “That sure doesn’t look like my grandmother’s Honda!”

She was almost never ill in the thirty years that I worked with her. Then again, neither was I. I remember that she got an infection from inner-tubing on the Farmington River on one of TSI’s summer outings. We never tried that again.

Denise and I enjoyed a very productive trip together when we attended the IBM PartnerWorld convention in San Diego in 2000. The details are described here.

Denise drank mostly tea and Diet Coke in cans.² She ordinarily just dipped the teabags in the hot water once or twice. I’ve never seen such a weak beverage. Her favorite was Earl Grey. I purloined for her envelopes of tea from the hotels at which I stayed. She seldom took a lunch break; she just grazed on what she brought with her.

At some point in the nineties Sue Comparetto, Denise, and I attended a performance of Carmen at the Bushnell Theater in Hartford. We all enjoyed the opera well enough, but I was disappointed that, as usual, Sue was late and so we missed the talk that was presented before the show.

Several years later Denise and I spent an hour or two at the Wadsworth Atheneum in Hartford. She wanted to show me some impressionist paintings. They did nothing for me. I am a Philistine when it comes to art.

Denise was afraid of escalators. She avoided them if possible. If not, she was very tentative. She did not like the moving sidewalks at airports, either.

When Christopher was in high school Denise told me that his best friend was a girl in his class. She alleged that they were just friends. Although this sounded preposterous to me, I kept my mouth shut.

I remember when Christopher graduated from high school and was in the process of selecting a college. Denise wanted him to go to a good school in New England. He wanted to go to Penn State. I advised her to tell him that he would have a better chance with the girls at a local school. At PSU half of the male students were linebackers on the football team. I doubt that she took my sagacious advice. He became a Nittany Lion.

She especially did not like it when Christopher joined a fraternity in State College, but he somehow survived the experience, and Denise is now a grandma.

Their cottage was much smaller and a few blocks from the Sound.

Denise loved bodies of water—oceans, lakes, ponds, rivers, anything. She was always happier when she was close enough to experience a body of water through any sense. For years she and her husband Ray had a cottage in Old Saybrook near the Long Island Sound. Several times they took vacations in Aruba.

In 2013 Denise and Ray sold both their house in Stafford and the cottage and moved to Cape Cod. I saw her only a few times in the last year that we worked together and never since.

Business Relationship: For the most part Denise and I had a very productive relationship. Largely it was a case of staying out of each other’s way and (after I made her a partner in 1997) coming together in November and December to evaluate progress and distribute bonuses.

A blog entry about the agendas for the periodic meetings that the two of us enjoyed from 2001 through 2006 has been posted here.

Denise provided some needed organization and discipline to TSI’s approach to programming. My “cowboy coder” philosophy dictated that when I was at a client’s site, and someone complained about a problem, I would immediately investigate it. I often was able to fix it on the spot within a few minutes. This often made me a hero at the client’s office, but a pain back at TSI. It was not easy to isolate all of the things that I had changed, bring them back to the office in an orderly manner, and integrate them into the master copy of the system without disrupting processes used by other clients. Keep in mind that I installed thirty-six AdDept systems, and they were all running the same code.

I eventually had to refrain from addressing any problems at a client’s site. I documented them but did not change the code. … All right, I’ll fess up. Sometimes I could not keep myself from making changes that I was 100 percent certain would not interfere with what was being done at the office. Denise was not a bit happy when I did this. Perhaps we were fortunate that eventually our clients lost the willingness to pay for me to travel to visit them.

The only other point of contention between Denise and me involved research. Both of us knew that the platform on which we had built AdDept–BASIC programs on the AS/400–was considered obsolete by many people in the world of data processing. In most cases these people had veto power over a purchase of our system. It was generally a waste of time to try to persuade them that their evaluation was erroneous. They were hired as experts. We were just potential vendors.

Denise and I agreed that the ideal solution would be to move the whole system to the Internet to avoid the standards that were being established by IT departments. This approach is now called Cloud Computing. However, we were never satisfied that we could do it without man-years of work and considerable expense.

If there was no pathway to the cloud-based approach, the issue was whether the problem was BASIC or the AS/400. I thought that we should investigate the programming languages that coders were using on platforms outside of IBM. At that time the most popular languages were C and C++. C was somewhat similar in structure to BASIC. C++ was its object-oriented version. I spent some time researching the IBM version of C and concluded that a transition to C was possible but unquestionably difficult.

For reasons that I never understood Denise was quite upset at me for spending any time investigating this possibility. I had absolutely no intention of asking her to convert the programs. I was just trying to see whether it was a possibility.

The other side of this coin was Denise’s advocacy of converting all of our BASIC programs to a version of RPG, a language that was popular on the AS/400 but nowhere else, dubbed ILE.³ I never understood the reason for this, but it kept the programmers busy after the requests for programming began to dry up. So, for the most part I kept my opinions to myself.

After Denise moved to the Cape she only came into the office a few times a month. She was in rather constant communication by telephone with Jason Dean, who, at that point, was our only programmer. I liked it a lot better when Denise was in the office all of the time, but my philosophy had always been to take advantage of whatever time she could give me.

1. I need to explain this. I have no doubt that women can write as well as men by virtually any measure. In 2023 (as this is being written) they definitely dominate the publishing industry. However, I contend that women have a basic fantasy about being rescued, and men have one about being heroic. I contend that this is not cultural but innate. Nature, not nurture.

I find that reading about the latter fantasies more interesting than the former. Is that a crime? I have never like a science fiction or fantasy book by a female author. Several times I got suspicious in the middle of one in which the author used initials or a pseudonym and looked up the author used initials or a pseudonym. After looking the author up and discovering the secret I stopped reading. Before you ask, I have never read a single word of the Harry Potter books.

2. I always thought that cola from plastic bottles tasted a little better. For some reason the two liter bottles are always cheaper and usually on sale somewhere. I like both Diet Pepsi and Diet Coke equally. I always have bought whichever one was cheaper. After the business closed I switched to the caffeine-free versions.

3A 220-page document from IBM that aims to show why ILE is a superior approach can be viewed here.

1985-1999 The Lisellas

Posted on May 28, 2021 by Mike

Jamie and her family in New England Continue reading →

Until I was almost forty years old I did not have much of a relationship with my sister Jamie¹. I remember being quite disappointed when I learned that the sibling that I knew was coming turned out to be a girl. I was in second grade at the time. The girls whom I knew there were all hopelessly stupid. THEY PLAYED HOP-SCOTCH AND PAT-A-CAKE AT RECESS!! I had no use for them at all.

I was nearly seven and a half years older than Jamie, and that half year was significant. I was a freshman in high school when Jamie was in first grade. I had graduated from college before she started high school. During her high school years I was in the Army and then working halfway across the country. We went to different kindergartens (both public), different grade schools (both parochial), different high schools (hers parochial, mine Jesuit), and different colleges (hers a small Benedictine near home, mine a huge state university over seven hundred miles away.

The Kinks on Shindig in 1965. Jamie was 9; I was 16.

So, the only times that we were together were before and after school and during the summers. I remember watching bits of Captain Kangaroo with Jamie before school and some TV shows in the evenings. Batman and Shindig in the evenings. We sat on the floor of the family room watching the tube while mom worked and dad lay on the couch reading a magazine or newspaper punctuated by an occasional “Mmm hmm”. However, I often withdrew to my bedroom to read or work on a project or to the basement to shoot pool and listen to records.

The time between returning from school and supper time was precious to me. I spent very little of it in the house. I either stayed after school to take part in some activity or came home, set down my books somewhere, and dashed back outside to play with my friends. I felt the same way about the summer. If I wasn’t earning money mowing lawns, I was probably out of the house.

So, I never really developed a close relationship with Jamie. We had no great family crises to create bonds of shared suffering. We also did not do that much together as a family. The whole immediate family went on summer vacations (as described here) together, but my only clear recollection of any interaction with Jamie on these trips was when I became very upset that our parents “could not find” the Smithsonian in Washington, DC. She tried to calm me down, which was nice (but ineffective).

SSG Barry Sadler would not have approved of our dance.

We did have a few moments. Perhaps the best was when we invented a dance to perform during the hit song “The Ballad of the Green Berets”. There were not many games that we could play together. War was no fun; Jamie always won Inspired by Sheepshead, I invented a gambling game called “Sevens and fives” and revealed the rules to her one at a time as they came up. I enjoyed that. Of course, I gave her back the money that she lost. Well, most of it.

I also remember spending an afternoon or two helping to teach Jamie how to drive my brand new Datsun in an empty parking lot. This must have been in 1972 after my own stint of heroically defending New Mexico against peace-crazed Ghandiists. Barry was two ranks higher than I was, but I never went to prison.

It was not anything about Jamie’s personality that made me limit our time together. I just enjoyed being with my friends and being by myself a lot more than being with family.

Maybe I was not a very good big brother. Decades later Jamie told me that she had been bullied (or worse) when she was on the way to kindergarten at a public school. I would have been in the eighth grade. If I had known about this, I would probably have tried to enforce the Law of the Jungle (“If you so much as touch my sister, I will …”). I would have, too. I was at least two years older than anyone at her school, and kids who attended public schools were presumably heathens. Also, I knew some moves. I watched a lot of wrestling in the eighth grade.

I don’t know how I missed this. Maybe I was just oblivious; I often am.

Jamie and I had similar senses of humor, and we were both rather tall and quite thin, but those were almost the only things that we had in common. She was always the cute one. When she was little, she had blonde hair that she evidently got from a relative that I had never met and her mother’s dark eyes. She was also a much better athlete and was tremendously more sociable than I was. I did better in school, and I was almost never in trouble.

This is Jamie on her prom night. I was long gone by then.

From 1966, when Jamie was ten and I had left for college, through 1985 I had minimal contact with Jamie. She made a mysterious visit to our apartment in Plymouth (described here), and Sue and I visited her and her husband, Mark Mapes², once in Iowa (described here).

Other than that, we might have talked on the telephone a few times, but that was it. Why didn’t I call her? It did not occur to me. I didn’t call anyone. I have always hated talking on the telephone, and in those days long-distance calls were expensive.

In late 1985 Jamie was living in the Chicago area with her two daughters, Cadie³ and Kelly⁴. How they got there is a long story, and I am ignorant of most of the details. Cadie was, by my calculation, eight years old, and Kelly was a couple of years younger. Jamie was working at O’Hare airport for American Airlines. There she met Joe Lisella Jr.⁵, a fellow employee. I think that they got married in 1985. Jamie has told me a few stories about the travails of working in baggage claim. She may have had other responsibilities there, too.

In 1985 the newlyweds moved to an apartment in Simsbury, CT. For a time both Joe and Jamie worked for American Airlines at Bradley Field in Windsor Locks, CT. Their family grew rather rapidly. Gina⁶ was born in 1988, Anne⁷ in 1989, and Joey⁸ (Joseph III) in 1991.

During the fourteen years that Jamie lived in New England I worked at least seventy hours per week. Sue and I found time to visit Jamie and Joe a few times in Simsbury. I remember that we ate supper with them at least once at Antonio’s Restaurant near their apartment.

Joe and I played golf together quite a few times, first at a course in Southwick, MA, called Edgewood and then, after they had moved to a house in West Springfield, at East Mountain Country Club in Westfield, MA.

I had a good time, but I still took golf too seriously to have many enjoyable conversations with Joe. Another problem was that we both sliced the ball. He was, however, left-handed. His ball was therefore usually in the rough to the left. Mine was usually pretty far to the right. Talking is, of course, discouraged on the greens and tees.

Joe’s brother played with us a few times. I have forgotten his name. Jamie was a very good golfer when she was a teenager, but she never played with Joe and me. It never occurred to ask her why not.

We always played very early in the morning. I sometimes stopped at McDonald’s on the way to the Lisellas’ house and bought Sausage Biscuit with Egg sandwiches for them. Once I evidently messed up about whether we were scheduled to play. They were sleeping in. Someone with bleary eyes came to the door. I apologized when the situation was explained to me, left the McDonald’s bag for them, and drove back home.

At left is a satellite view of the Lisellas’ house on Lancaster Ave. in West Springfield. In the nineties a basketball goal occupied the space where the big white truck in the photo is.

When we visited the Lisellas’ house, there was often a half-court basketball game there. I declined to participate. My skills at basketball were limited to running, jumping, disabling opponents with my sharp joints, and drawing fouls. My jumping days were behind me, running was of no value in a half-court game, and my other abilities were under-appreciated.

The most memorable of these game was the one in which my dad, who at the time was at least pushing seventy, tried to play. He lost his balance, fell down, and broke his arm. He had to be rushed to the emergency room.

The only photo that I could find of Joe Lisella is this one from 1973 on Gina’s sixth birthday.

The menu at the Lisella house was usually hamburgers and hot dogs on the grill. Joe had a Weber “kettle” grill, and he used a lot of charcoal. I never asked him about this, but I have never understood how anyone could control the temperature of one of these grills. I have always strongly preferred the ones that allow either the fire pit or the grill to be raised and lowered.

Joe watched a lot of sports on television. In fact the TV always seemed to be on in their house, and it was always set to a sports broadcast. His favorite teams were the Red Sox, the Green Bay Packers, and Notre Dame. I am not sure which team he rooted for in basketball.

When I was at their house I spent most of my time playing with the kids. Jamie always seemed to be cooking, cleaning, or collapsed from exhaustion. Occasionally she took a break for a cigarette.

I did not talk much with Jamie. On the sidelines at the kids’ soccer games she would sometimes keep me apprised of the their progress. I seldom had much to contribute to these conversations. In those days TSI was definitely the focus of my life. Unless I could think of an amusing story, I did not say much.

I clearly remember doing one thing with Jamie. She had somehow scored some tickets for a WWE wrestling card at the Hartford Civic Center, and she invited me. This must have been in 1990. I think that Gina and Anne were there. I am not sure whether the other girls or Sue attended. The girls were really into it. They cheered and booed at all the right places.

The only match that I remember at all was between André the Giant⁹ and Jake the Snake Roberts¹⁰. Although André was way past his prime, he was still enormous and powerful. He could probably have defeated Jake from his hospital bed. However, every move he made seemed to cause him pain, and his back was bent over at a 45° angle when he lumbered from one place to another.He even had difficulty entering the ring. I found the performance rather sad, but I enjoyed the experience of being with the kids.

I marveled at how different this experience was from the other match that the high-school version of me had seen in person. It is described here. In the match in Hartford there was a lot of flash, but very little in the way of wrestling. Vince McMahon had not yet admitted that his events were scripted, but 90 percent of the people over five in the arena could predict the outcome (barring disqualification) of every match. It was kind of like a circus with trained over-developed humans.

In the fall of (I think) 1986 or 1987 Sue and I drove Cadie and Kelly to the Catskill Game Farm¹¹, a private zoo in New York state. This had always been one of our favorite day trips, and it was more fun with the kids. Fall was the best time to go there. The weather was ideal. The deer were in rut, and the cries of the stags could be heard all over the park.

We spent a fair amount of time in the petting area of the park, which was loaded with immature animals that had been handled by humans since birth. That did not in any way mean that they were tame. I had never noticed this in previous visits, but they formed a herd of six or seven species and walked around the petting area as a group.

An priceless trading card from her soccer days autographed by Kelly.

Kelly had been petting one of the fawns, and she did not notice a baby donkey behind her pitching forward on its front legs and aiming a two-legged kick at her back side. Fortunately, the hooves missed by an inch or two.

I also remember feeding the giraffes. The girls got a figurative kick out of that.

I attended at least one of Cadie’s softball games. I don’t remember too much about it. She was not a star. She was more of an intellectual than an athlete. More than anything else she has always been very artistic. I seem to recall that she studied art at Hampshire College for one year. I don’t know what happened after that.

For my mom’s seventieth birthday in October of 1995 Cadie flew with me to Kansas City. I gave a little speech to a gathering of my parents’ friends about my relationship with my mom. I am sure that my mom, who was already experiencing some dementia, appreciated that we both came. However, it was obvious that Cadie was uncomfortable throughout the entire trip.

My dad took Cadie with him on his trip to Ireland. They both enjoyed the trip, but my impression was that their personalities did not blend too well. No blood was spilled.

My most vivid memory of Kelly is from the day that she helped plant flowers around a tiny pine tree in our yard on Hamilton Court. The tree, which is now more than thirty feet high, was only a little taller than Kelly at the time.

Kelly was a good soccer player. I remember watching her in at least one game. She was a defender. I don’t know too much about soccer, but the other team never came close to scoring. Her team’s goalie need not have attended.

Kelly had trouble with math in high school. Jamie once asked me if I would be available to help her with it. I said that I would, but I never heard about this again.

Sue and I were invited to attend Kelly’s graduation at the horse show building at the Big E in Agawam. We went, but I don’t remember any details except that I was surprised that the students were mostly wearing casual garments (even shorts) under their graduation gowns. I also recall at the subsequent get-together at the Lisellas’ house. Gina and her classmates humiliated me on the basketball court.

Kelly left West Springfield shortly after finishing high school. I knew that she moved to a western state, but I did not know what she was doing there. I haven’t had any contact with her since then.

This is the oldest photo that I could find of Anne and Gina. If I had waited much longer to ask them to pose with me, I would not have been able to lift them.

I tried to see Gina and Anne as often as I could. One weekend day they stayed with us for a few hours in Enfield. They were delighted to discover that we lived right behind a school that had monkey bars and other athletic equipment.

I usually bought the kids some kind of board game at Christmas. When I was at the Lisellas’ house in West Springfield, I spent most of my time on the floor. In retrospect I wonder if the games were a good idea. Some of them had a lot of pieces.

I bought a Foosball table for them one Christmas. I probably should have asked if it was OK to do so. They seemed to enjoy playing it that day, but I noticed the next time that we went to their house that it was on the front porch and positioned so that it could not possibly be used. If I had been considerate enough to ask ahead of time, Joe or Jamie might have mentioned that there was no possible place to keep it.

This is the West Side girls’ soccer team for 1997. Anne is on the far right in the front row. Gina is second from the right in the back row.

In the team photo for 1998 Anne is second from the right in the front row. Gina is in the middle of the back row.

Sue took this excellent photo of Gina, Anne, Joey, and snow.

I watched Gina and Anne play soccer several times. Anne was a fast runner, but Gina made up for lack of speed with determination and grit. No one ever called Anne gritty. In fact, no one ever called her Anne either. It was always Annie, Princess, or Prinnie.

I also watched Gina play basketball once. The opposing team had one player who was much better that everyone else. Gina’s coach assigned her to guard her even though Gina gave up several inches to her. Gina hung tough with her throughout the game. Unfortunately, it was not enough. The West Siders came up short.

I bought three tickets for the Connecticut Opera’s production of Mozart’s Die Zauberflöte at the Bushnell Auditorium in Hartford. I made plans for them to attend with me. I was convinced that they had agreed to go, but somehow the plans got messed up. I ended up sitting between two empty seats for the evening. I should have called to confirm, but …

I have one memory of Gina as a teenager. She was on the computer with three or four chat windows open with her friends. She could move among them very rapidly. I was impressed.

My parents came up to visit the Lisellas occasionally. They stayed at the Howard Johnson’s on Route 5. I remember that the first time that Anne saw me beside my mom, she blurted out, “You two have the same hair!” I don’t think that she realized until I told her that her grandma was my mother.

From the time that Joey was old enough to walk, or maybe even before that, he was consumed with sports. He liked all sports, and he was quite good at them. Some of his peers caught up with him later, but I doubt that there was a more athletic four-year-old in all of New England than Joey Lisella.

Joey and I played one-on-one tackle football in the living and dining room when he was a toddler. As soon as I entered the house, he grabbed onto one of my legs and tried to bring me down. Then he picked up the football and tried to burst past me. He could not have known that that his opponent starred in 1961 as the wingback/defensive back of the Queen of the Holy Rosary Rockets, as documented here.

On August 6, 1995, Jamie brought Joey to a party at Betty Slanetz’s house in Enfield. He carried a Whiffle ball and a plastic bat around with him all afternoon. I volunteered to pitch to him. He was batting right handed. I stood about ten or fifteen feet away and threw the ball underhand to him. Rather than swing, he took his left hand off the bat, caught the pitch one-handed, threw it back, and announced, “Overhand!” My recollection, which may be faulty, is that he hit every pitch that he swung at. I was duly impressed. He was four years and zero days old.

I saw Joey play soccer several times. The first time he was on a mixed team. He was too young to play legally, or at least that was what Jamie told me. He was certainly the shortest participant on either team, but he was positioned as the striker on his team. After he scored his fourth goal in just a few minutes, the umpires (!) overruled the coach’s assignment and made him play defense for the rest of the game. The final score was 4-0.

I don’t remember this game. It is hard to believe that Anne is only two years older than Joey.

The last soccer game that I recall involved Joey’s high school team. Joey was still one of the smallest players, but he was still quite good. He did not dominate this game the way that he dominated as a youngster, but he was a force to be reckoned with.

I had the same impression the only time that I watched him play high school basketball game. His lack of size was a serious detriment in this game, but he was a good ball-handler and shooter, and he played tight, aggressive defense.

During these years Joey (and just about everyone else his age) was obsessed with sneakers. I am not sure how many he pairs he had, just for basketball.

Joey and I shared one great adventure. In the summer of 1998 (I think that it was) I drive him in my Saturn to the Baseball Hall of Fame in Cooperstown, NY. Sue and I also made this trip during most summers to attend operas at the Glimmerglass Festival.

It was a long drive. By the time that we reached our destination it was time for lunch. We stopped at the Doubleday Cafe because I knew from experience that it would be a waste of time to try to find a better place. Cooperstown is not known for its cuisine.

I had never been to the Hall, and I was a little bit disappointed. I think that Joey enjoyed it, however, and I definitely enjoyed the time with him.

On the way home I think that we stopped at Friendly’s near Albany. I have a vague recollection of a misadventure in the process, but I cannot recall the details.

Jamie arranged for a party in August of 1994 for our dad’s 70th birthday at Simsbury 1820 House. The celebration got off to a terrible start. When my dad went to sit down by the table, his chair collapsed beneath him, and he fell onto the floor. He wasn’t badly hurt, but Jamie was infuriated. She later told me that she had refused to pay the bill.

I tried something that was too clever by half. I asked a question of Anne that I thought that she could answer and a slightly more difficult one of Gina that I thought that she could answer. After the second failure, Anne rebuked me, “Uncle Mike, we’re just kids!”

So, I set that aside and instead led everyone in a rendition of my dad’s favorite song, “Leaving on a Jet Plane.”¹² I am sure that that buoyed everyone’s spirits.

In 2000 Joe drove Gina, Anne, and Joey to Kansas City for my dad’s seventy-sixth birthday. Sue and I were already there.Here is what I wrote in my notes about the occasion:

We had a good time on my dad’s birthday. I brought a wrestling card game that Sue gave me for my birthday. I played it twice with Gina, Annie, and Joey. They all enjoyed it. When Gina beat Joey in the first game, he got angry, accused her of cheating, made a mad dash at her and started pulling her hair. She just laughed, and Joe broke it up.
We went to an Italian restaurant for supper. It wasn’t very good, but Annie lit up as I have never seen her do. She was animated and talkative.

I continued to drive to Massachusetts to watch the kid’s play on sports teams after Jamie left (described here). Sue and I even went to Joe’s wedding with Jenna. It was a rather strange event, held on a boat, as I recall. Joe’s father was wearing shorts and buying everyone drinks. The highlight for me was when Jenna, Gina, and Anne sang along with “Who Let the Dogs Out?”

When my dad died in 2011 he left $18,000 to each of Jamie’s five kids. I administered the will and sent the checks to them.

In 2012, give or take a year or two, Sue and I drove up to have supper with Gina in a town north of Springfield. We tried to arrange a second get-together a few times, but it never seemed to work out.

1. I think that in 2021 Jamie still resides in Birmingham, AL. I am not sure what she is doing there. Her Facebook page is here. I am embarrassed to say that I could locate only one photo of Jamie in all of our junk.

2. All indications are that Mark Mapes lives in Davenport, IA.

3. Cadie Mapes still seems to live in Massachusetts, but I am not sure where. Her business website is here.

4. Kelly Mapes went off on her own at an early age. If I had to guess, I would say that she probably lives in Tucson in 2021.

5. Joe Lisella still lives in West Springfield. He works for McDonald’s. His LinkedIn page is here.

6. In 2021 Gina Lisella lives in the Westfield, MA, area. Her LinkedIn page is here. I think that she recently bought a new house.

7. Anne Lisella lives in San Antonio, TX. She is a nurse. Her LinkedIn page is here.

8. Joey Lisella lives somewhere in the Boston area. His LinkedIn page is here. I follow him on Twitter. He posts about nothing but sports.

9. André René Roussimoff died in January of 1991.

10. In 2021 Aurelian Smith, Jr., is retired from playing Jake the Snake Roberts, but I bet that he would listen to offers.

11. The Catskill Game Farm closed in 2006. It is now reopened as a historic tourist attraction in which one can camp or stay in a Bed and Breakfast inside the compound of the old zoo. The website is here.

12. My dad was tone-deaf. He was—bar none—the worst singer that I have ever heard. He agreed with Pope Pius X that Gregorian Chant was the best music ever produced by man. He could remember some of the words of songs, but the melody he produced bore no resemblance to the original.

1994 TSI: The Second Crisis

Posted on May 24, 2021 by Mike

The I in TSI comes to stand for Incorporated. Continue reading →

This entry requires quite a bit of background.

When we were still living in Detroit, Sue Comparetto founded TSI Tailored Systems as sole proprietor. I helped her occasionally in the early days, but for the most part she did it alone. She never had any employees or, as far as I know, a business plan. She inherited a handful of accounts from her former employer. At first she had an office in Highland Park, a small and dangerous city surrounded by Detroit. Then, when TSI somehow obtained an IBM 5120 computer, she set up shop in the spare room in our house in Detroit.

Having the computer in Detroit allowed me to learn BASIC. Having access to the programs and listings from AIS, the company that wrote most of the software that Sue supported, allowed me to learn how business programs could be structured. We were self-taught. I had taken exactly one college-level programming class at Michigan in 1966¹; Sue had none. Neither of us had ever taken an accounting or marketing class. In fact, neither of us had ever even sold or helped market anything.

When we moved back to Connecticut, Sue registered TSI as a partnership. We worked together, but we never really agreed on who was responsible for what. I considered myself much better at programming than Sue was. I therefore expected to do the bulk of the coding (including software for TSI to use) and for her to handle nearly everything else. The way I thought of this was: she does the phone stuff; I do the computer stuff.

The first additional task that I felt obliged to take over was marketing. In Detroit Sue had never needed to find new clients. She was given a bunch of them, and she hoped that IBM would provide her with additional leads. When we moved back to Connecticut, however, we lost the ties with the Detroit IBM office, and it was difficult to make new arrangements. We had only a few clients and lousy credentials.

I copied company names and addresses from the Yellow Pages.

We scrambled to get a few custom programming jobs. I did nearly all the design, coding, implementation, and training. I pulled together a mailing list from phone books at the library and wrote letters to businesses that I thought might be interested in systems designed for our clients. We never made a lot of money this way, but it did generate some business. Eventually, IBM also gave us some leads.

We hired a receptionist/bookkeeper, Debbie Priola, and a programmer, Denise Bessette. The former freed up time for Sue almost immediately. The latter consumed quite a bit of my time for a couple of months, but eventually she helped a lot. Unfortunately, she decided to return to college and cut back on her hours at TSI. More details about the early years of TSI can be read here.

Both Sue and I found most of the decade of the eighties to be enjoyable but frustrating. The programming was fun and very challenging. Almost all of TSI’s customers appreciated our approach. However, we never came up with a good way of monetizing our efforts. The ad agency system, GrandAd, did better than the “anything for a buck” approach that we had been forced to use in the beginning. However, our market was effectively limited to agencies that were within driving distance and were too large for a PC system. In that reduced market, it was difficult to make enough sales to get by. Eventually there were so few reasonable prospects remaining that a change in strategy was essential.

I was convinced that our future lay in selling AdDept to large retail advertisers across the country. There was no real competition, and there seemed to be a good number of prospects.

I don’t think that Sue agreed with this change in focus. She had always favored local businesses over large corporations when purchasing something, and I am pretty sure that she also preferred dealing with smaller businesses over dealing with corporate executives. The fact that both of our first two AdDept clients declared bankruptcy and left us with tens of thousands of dollars of noncollectable invoices reinforced her attitude.

Sue had always been a night person. I was the opposite. I always was out of bed by 5AM or earlier. I usually became very sleepy around 9:30PM. I then took a shower and read a few pages of a book in bed. I was almost always asleep within a minute or two of turning off the lights. I stuck to this routine for decades, and I still do in 2021.

At some point in the eighties Sue developed a sleeping problem. She liked to watch late-night television, but she almost always dozed off in her chair. She slept very fitfully, waking up with a start and then falling back asleep. This went on for a long time—months, maybe years. Finally she went to a doctor. He prescribed a sleep study. It was not a surprise that it confirmed that she had sleep apnea. For reasons that I have never understood Sue was reluctant to purchase and then use the sleep machine. The models sold in those days were big, expensive, and ungainly. Even so, breathing well while sleeping is critical to good health.

I suspect strongly that this long period in which she was not getting enough oxygen when she slept impaired her performance at work and elsewhere. She regularly came in to the office late—very late. She was late for appointments. She missed appointments all together. The books were never closed on time. She repeatedly put off providing the accountant with tax information, even though the company’s operation was not a bit complicated. There were many other issues, but the worst thing, from my perspective, was that she made employees call the people with whom she had appointments in order to make excuses for her.

To the best of my knowledge none of the people whom I listed relapsed even once.

In 1987 or 1988 Sue gave up smoking. At almost exactly the same time, Denise did, too. So did Patti Corcoran, Sue’s best friend, and, halfway across the country, my dad. This was like a dream come true for me. I had never taken a puff, but for years I had worked in smoky offices and had taken Excedrin for headaches. When TSI’s office was declared smoke-free, my headaches went away forthwith, and they never returned.

Sue, in contrast, had a very difficult time quitting. She put on quite a bit of weight, which amplified the sleep apnea problem. She was also more irritable at work and at home.

I must mention one other factor: Sue never throws anything away. Okay, if it has mold on it, or it is starting to stink, she will discard it. Otherwise she stuffs things for which she has no immediate use in bags or boxes.

When I first met Sue, she was renting one room in the basement of someone’s house. It was not cluttered at all. She seemed to have no possessions except a water bed, a record player, and a few albums. By the early nineties we had a house of our own with two rooms that had no assigned function, a garage, an attic, and a full basement. All of them soon became full of junk. Both of our cars had to park outside because the garage was wall-to-wall miscellany.

TSI’s headquarters in Enfield was nearly as bad. Sue’s very large office was the worst. Strewn about were boxes and paper sacks full of correspondence and memorabilia. Her desk was always completely covered, and post-it notes were everywhere.

In the rest of the office stood several file cabinets. Of course, every business must retain records, and one never knew when the company might get audited. It was also critically important to maintain good records about contacts with clients and prospects, and our business, in particular, needed up-to-date listings of programs, which we had by the thousands. So, we had a lot of important paperwork.

No more mainframe announcements, please.

However, in TSI’s office could be found many other things, which by any measure were totally useless. One day I undertook to throw away the announcements that we constantly received from IBM about its products. These documents formed a stack about four feet high. 90 percent of these missives were about mainframe products. There was absolutely no chance that we would ever work with any of these machines. Even the remaining ones (all of which I intended to keep) were seldom of any value because the information might have been contradicted by a subsequent notice.

Sue asked me what I was doing, and I told her. She immediately got very upset and even started to cry. She just could not stand for anyone to make the decision to discard anything that she considered hers. I realized at that moment this was a reflection of a very serious problem. I put all the notices back in the file cabinet.²

1994: It was the best of times; it was the worst of times.

The business was finally taking off. Our new salesman, Doug Pease, was demonstrating that he was ideal for the job. The nationwide retail recession had ended. The retail conglomerates with money (or credit) were gobbling up smaller chains, and in most cases this worked to our advantage. We were approaching a position in which we need not ever worry about competition. Most of us were working very hard, but we were getting new clients, and it was exciting.

The problem was Sue. She was hardly involved in any of this at all. Her behavior was becoming really unprofessional. Doug complained about her often. She kept hiring assistants, and they kept quitting. I could not find out where we stood financially because our books were so out of date.

On a couple of occasions I was stretched so thin that I asked Sue to take trips to clients for me. I did not think that technical expertise would be involved. I just needed someone to find out what the users needed. The first one was to Macy’s East in New York. Sue never told me what happened, but the people at Macy’s told me years later that they had made voodoo dolls representing her and stuck pins in them.

The other trip was to Foley’s in Houston. Sue flew all the way there and then realized that she had brought no cash. Her credit cards had all been canceled by the issuers. Fortunately, she had a checkbook, and Beverly Ingraham, the Advertising Director at Foley’s, cashed a check for her.

In May of 1994 Sue and I took a very important road trip to Pittsburgh. We met with Blattner/Brunner, an ad agency (described here), and Kaufmann’s, a chain of department stores (described here). Both of these sessions went quite well. When we returned to Enfield, I was required to spend a lot of time working on the proposal for Kaufmann’s. It was the most complicated and difficult one that I had ever done, and if I did not do a good job of analyzing and estimating the difficulty of each element, we could suffer for this for years.

So, I asked Sue to follow up on Blattner/Brunner while I was working on Kaufmann’s. Sue had been there for the session in Pittsburgh. There was no one else I could turn to. She completely fumbled the ball. I was quite angry, but I knew that it would do no good to nag her about it.

On the other hand, I appreciated the fact that she was the founder of the company. These opportunities never would have happened if she had not started the ball rolling back in Detroit.

The day finally came when I just could not take it any more. I told her to go home and not to come in to work any more. There was no argument and no tears. She told me that I was making a big mistake and just left.

No one else thought that it was a mistake.

Within a day or so I approached Sue with the following arrangement: TSI Tailored Systems Inc. would be registered as a Chapter C corporation.

I would be president and have 55 percent of the stock, and Sue would would be treasurer with 45 percent. We would hire a new accountant to handle the corporation, and the bookkeeper would report to me. It would be my responsibility to make sure that the books were closed on time, and the taxes were paid on time. I would also do our personal taxes. We would fund the corporation with the difference between our accounts receivable and our accounts payable. If it needed cash (as it did a few times), I would loan as much as necessary to the corporation at a reasonable interest rate.

Sue was not happy about it, but she agreed to this. She did not even argue about the salary amounts that I set.

Our new accountant’s name was Sal Rossitto². He guided us through the transition. He advised us to set up an Limited Liability Company³, but I insisted on a true corporate entity that issued stock to its owners.

Setting up the new corporation was fairly straightforward. We had to open a new bank account. I found it to be a fairly simple matter to close the books every month within a day or two of the end of the month. We also set up a 401K with matching funds, a profit-sharing plan, and a good health and disability insurance plan from Anthem. None of this was difficult.

I am not sure who took over handling of the payroll after Sue left. TSI eventually hired Paychex to do it. Denise collected the time cards from the employees and submitted the requisite forms to Paychex.

Our accountants loved our Nov. fiscal year. They could work on our taxes in a less busy season.

I made one very good decision. We set our fiscal year to run from December 1 through November 30. We paid bonuses and made contributions in November. This gave all the employees the entire month of December to spend or save for tax purposes.

Dissolving TSI was a much more complicated task. Sue and Sal met often over the course of several months to unravel issues in the partnership’s books. I remember, among other things, some kind of ugly situation with regard to sales tax in California regarding the way that the installation at Gottschalks occurred. At the end of this process Sal confided to me that he now understood why I wanted to set up a real corporation.

We also ordered new letterhead. Ken Owen worked with me on the logo. I eliminated the stripes and the lean of TSI. The color around the TSI was pure blue. The colors to the left of that block went from a very light blue gradually darker almost to pure blue. The effect worked better on the computer screen than it did when printed.

For me the most important thing was to reestablish blue as the company’s color. It started with a light blue as shown at the top of the page, but over the years it had somehow evolved into something that was more green than blue. I hated it.

The next few years were boom years for TSI. I worked my tail off, and my travel schedule was a killer. I didn’t care. We had finally turned the corner, and the future looked very bright.

Life at home, however, was very difficult. Sue was obviously unhappy. She probably thought that I intended to dump her. I still loved her; I just did not want to work with her any more. I was quite sure that the company would do better without her.

displayed no interest in finding a job. This surprised me. She had had quite a few jobs since I met her. She really liked a few of them. She could summon up a great deal of enthusiasm about new projects, and she loved meeting new people. I could think of several occupations that she would fit very well.

Instead, she leased some space in an old office building in a questionable part of downtown Springfield, MA. She then fixed it up and rented it out to dance teachers who needed a place to give lessons. I don’t know how much of our money she lost on this venture. I am not sure that she even kept records of it. She certainly didn’t ask my opinion about it.

On weekends we still drove to Wethersfield to visit our old friends, the Corcorans, regularly. That helped quite a bit.

At one point Sue awarded herself a vacation. She drove to New Orleans to see a guy that she knew from high school who was into social dancing. She stopped at some other places along the way. I never asked her about what happened on this trip. When she returned she did not offer any details.

Eventually things got a little better. After the trip to Hawaii (described here) in December 1995 the situation became more tolerable for both of. At least we had some money to spend and save for the first time ever in our relationship.

1. The course that I took as a freshman at U-M taught a programming language that was unknown outside of Ann Arbor. It was called MAD, which stood for Michigan Algorithm Decoder. We wrote our programs on 80-column punch cards.

2. Perhaps you are wondering why I gave in without an argument. It was because I recognized quite early in our relationship that Sue was expert at playing the “Why don’t you …? Yes, but …” game described by Eric Berne in his best-selling book Games People Play. A pretty good write-up of the “game” is posted here. This is also the reason that I did not press her about the sleep apnea.

2. Sal Rossitto died in 2002. His obituary is here.

3. The purpose of an LLC is to protect the “members” from being personally responsible for debts and obligations undertaken by the company, but it is not as completely separated as a true corporation.

Wavablog

Memoirs, bridge, popes, travel, and other stuff

Tag Archives: Enfield CT

1988-2003 The Enfield Pets: Part 1

2007-2016 Home Refinancing and Renovations

1984-2014 TSI: Denise Bessette

1985-1999 The Lisellas

1994 TSI: The Second Crisis