2013-2017 Teaching Bridge to Young People

Posted on November 7, 2023 by Mike

Let me begin by setting the record straight. Most of this was not my doing. The main players were my good friends and bridge teammates, Bob and Shirley Derrah of Springfield, MA1. I saw them often at tournaments and occasionally … Continue reading →

Let me begin by setting the record straight. Most of this was not my doing. The main players were my good friends and bridge teammates, Bob and Shirley Derrah of Springfield, MA¹. I saw them often at tournaments and occasionally at the Hartford Bridge Club, before and throughout these adventures.

New England Youth Bridge, Inc.: At some point in 2013 I was at a regional tournament when an announcement was made that there would be a meeting of the New England Youth Bridge group during the evening. I cannot remember at which tournament this occurred. It was also mentioned that anyone who was interested in helping to attract young people to the game was invited.

When I arrived at the site of the meeting the only other people there were Jim Rasmussen² and Adam Parrish³, who had called the meeting. I introduced myself, told them that I was interested in whatever I could do for youth bridge, and mentioned that I had recently become the webmaster. One of them asked me, “Webmaster of what?” They were pretty surprised that I was the I managed NEBridge.org.

Later I met Jeff Lehman⁴, who was about to become the president of the group, Lisa Allison⁵, who ran a successful youth bridge program in New Hampshire, and Pam Miller⁶, Jim’s partner.

Over the course of the next few years I corresponded with Jeff frequently.

East Longmeadow Several times in, I think, the spring of 2013 Bob told me about the progress of the students he was teaching to play bridge at a school in East Longmeadow, MA. I think that it was a middle school, but since I was never there in person, I may be mistaken.

According to Bob, most of the participants had only a passing interest in the game, but one of them, whom Bob referred to as “that autistic kid”⁷, seemed to be a natural. His name was Jack Donaghue.⁸

In the school year of 2013-2014 Jack was a student at East Longmeadow High School (ELHS), which is just north of the state line, a short drive from Enfield. Somehow a bridge club was formed at the high school.

In those days I was not as busy with work at TSI as I had been a decade earlier, and I had developed a strong interest in bridge. Even a casual observer of the competitive bridge population could easily realize was that it was quite elderly and getting more so every year. In my youth a lot of people learned bridge in college. Although I don’t remember how I did it, I learned to play bridge in high school. Many of those college students took up the game again when they became “empty-nesters” or retired. That cycle started to break down when computers became prevalent.

In 2013 I was 65, and Bob was sixteen years older than I was. I was definitely interested in promoting bridge among younger people. So, when Bob asked me if I wanted to help with the club at the high school I told him that I definitely was very interested.

I attended two or three of the after-school meetings at ELHS. They were held in a classroom at the school, and only a handful of students attended. Jack, who had been elected president of the club (an office with no duties) was heads and shoulders (really hips and knees, too) better at bridge than the others. One student was female and Jack’s age; the others were guys who were bigger and evidently older than Jack.

The setting was not ideal. There were no tables and chairs. Four desks (the kind with a seat that you enter from one side) had to be pulled together in an X shape. I don’t remember Bob ever trying to present a lesson. The attendees generally just took a seat and played, with Bob making comments about what was transpiring. I filled in to make a fourth or an eighth when necessary.

The girl, who attended every week and obviously had a crush on Jack, brought with her a book on bridge that had been written by her aunt or grandmother. She obviously treasured it.

The attendance from the guys was not as regular. They seemed to be more interested in sports and other activities at school. In the last week that I attended, only Jack and the girl were present. She pleaded wtih Bob and me to do something to prolong the club.

After that debacle Bob told Jack that it was up to him to resuscitate the club. I could understand why he said that, but Jack did not have the kind of personality that might enable him to pull this off. Besides, he had at least as much interest in skiing as in bridge. The club died, but Bob maintained his relationship with Jack.

The Hartford Bridge Club (HBC) annually held a one-day bridge tournament for beginners. Bob contacted them about arranging a partner for Jack at the event scheduled for October 26, 2014. Trevor Reeves,⁹ who at the time had very few masterpoints, agreed to play with him. I called Trevor to explain Jack’s situation. I think that my wife Sue might have provided transportation for Jack and herself.

Trevor and Jack did very well in both sessions.

They won Flight C in the morning and both Flight B and Flight C in the afternoon. Those performances earned them 2.71 masterpoints. Most beginners play regularly for several months before amassing so many. Sue, who had been playing for more than three years, was upset that Jack and Trevor had edged out her and Judy Cavagnaro in the morning round.

I saw Jack at a few tournaments after that. I said hello to him, and he mumbled something in return. Bob told me that he had decided to join the skiing team at ELHS.

Duggan 2016: One of Bob and Shirley’s grandsons, Matt Sullivan,¹⁰ was the vice-principal at Duggan Academy in Springfield, a middle school with grades six through eight. Matt was interested in Bob’s idea of teaching some of its students how to play bridge.

Duggan was like no school that I had ever been in. There was much more security. Only one door could be used, and someone at the office needed to unlock it remotely. A policeman was assigned to the school and was always present during school hours.

The school banned the wearing of hats. I always wore a baseball cap when I was outside or driving to protect my eyes from glare. My optometrist had recommended it. Several times I was asked to remove my cap before proceeding to a hallway, stairs, or classroom. Two or three times the school went into lockdown while I was there. Nothing came of any of these events.

Duggan was not a local grade school. It was a magnet school with a focus on Social Justice. The school’s emblem emphasized Diversity, Opportunity, Equity, and Justice. This contrasted with my grade school, which had no Black kids in any grade, and my high school, which had one out of eight hundred. There were some Hispanic students, but in Catholic schools this was to be expected.

The school year at Duggan was divided into “cycles” of four or five weeks. In each cycle the students were allowed to participate in one “Enrichment Program” to supplement their regular classes. These programs were allotted two hours per week during regular school hours. Matt and Bob worked to have bridge included beginning at Duggan in January of 2016.

Two classes took bridge, one of sixth graders and one of seventh graders. My recollection is that Duggan did not have an eight grade class until the next school year.

The kids needed a lot of supervision. To help out with managing them Bob recruited Maxine Cechvala¹¹, whom I knew from the HBC, and two people with whom Shirley had played in a local club. My wife Sue and I also attended every week.

In those days an annual event for beginners was held at the largest bridge club in New England, the Bridge Spot in Woburn (WOO bun), MA. Matt offered the kids a chance to participate in the one on Saturday, May 8, 2016. He would supply the transportation and treat them to supper at a restaurant in Boston. I am pretty certain that Bob footed the bill for most of this.

Bob had devised a good plan for getting the kids up to speed. They would begin by playing whist, which is essentially bridge without contracts. We then graduated to Mini-Bridge, in which each player announces his/her masterpoints. The team with the most points names the trump suit (or notrump), and a table is consulted to determine the contract. The hope, of course, was that the students would get tired of this, and we could move on to bidding for the contract, which I have always thought was the real attraction of the game.

The tournament in Woburn used the Mini-Bridge rules. I have posted a description of the tournament itself and the subsequent supper here. If you examine only one of the hundreds of links that I have posted, check out this one. It is short and endearing, if I do say so myself. Included are many photos and the names of all of the participants.

The Bridge Bulletin, the official publication of the American Contract Bridge League (ACBL), published an abbreviated version of the text and pictures of the webpage mentioned above in its August 2016 issue.¹²

We never got to bidding in either of the classes, but it was a marvelous experience for everyone involved. Bob and I were enthusiastic about the prospect of working with these and other kids in the upcoming years.

Duggan and Chestnut South 2017: As I mentioned in the write-up of the trip to Woburn, Bob was fairly confident that in the following year we could expand our efforts to more middle schools in Springfield. The reason for his optimism was the the employment of another grandson, Matt’s brother Dan¹³, as the vice-principal of a middle school on the west side of town. Unfortunately he had a much more difficult time enlisting helpers. I went to every session that I could, and Sue occasionally helped, but Maxine was no longer around, and no one else volunteered.

The security at Chestnut South was at least as tight as at Duggan. The door was unlocked, but we were required to stop at a table, sign in, and then go through a metal detector. We then had to proceed to Dan’s office. Someone there would eventually unlock the closet in which the tables were kept and the room that we were assigned to use that day.

Chestnut was designed to serve the “talented and gifted” students of Springfield. This was encouraging, but it did not have an Enrichment Program. The bridge group met once a week after school. The kids had to arrange their own transportation, which was certainly a potential problem. Many of the students rode the bus to school.

The bridge program at Chestnut South never really got established. At first we had a classroom that we could use. On one occasion we had even enough participants for three tables, but attendance fell off dramatically after that. After a few weeks only two or three players came regularly. Only one student was both willing and able to go to Woburn to play in the second tournament. He had to play with a Duggan student that he had never met.

We entered a door in the basement on the far right.

We ran into problems at Duggan, as well. Part of the Enrichment Program had been moved (for at least a few cycles) from the school to a nearby Boys and Girls Club. The idea was that the students would be excited about the environment and would have a place to hang out if they wanted to

The kids were bussed there from Duggan and bussed back to the school at the end of the session. Of course, the transportation used up part of the period. A bigger problem, however, was that our room was near the gymnasium, and many of our students wandered over there instead of coming to the bridge room.

My recollection is that the sixth-graders, whom we taught at Duggan, seemed to have a lot of potential, but the drop-off in the participation in the other two grades was marked. Only a few of the students from the previous year returned the second year. Because the classes were populated mostly by new students, we had to start at square one in all three classes. The eighth-grade group was much too chatty. At one point I had to ask Bob to switch tables with me before I lost my temper.

I remember one peculiar situation in which one of the girls touched the place on the back of one of my hands where a vein was prominent, just to see what it felt like. I was startled at this, but I did not say anything.

The highlight of the year was the time that a crew from one of the local television stations visited the school, filmed a group of seventh-graders playing bridge in the hallway outside of the auditorium, and interviewed one of the students, Joe Walsh, about the activity. He was very polished and explained the situation very well. It was shown on the station’s newscast. A very nice report was broadcast locally.

Only a few students attended the session in Woburn in the spring. Matt drove the students there in his own car, and he actually ended up playing in the tournament with one of the students. Those who attended the tournament and the subsequent supper (complete with oysters) had a splendid time, but it was disconcerting that we were only able to bring a handful of players. No one won a trophy.

The third year: At the end of the 2016-2017 school year a letter was sent to all of the people who had volunteered at any of the Springfield public schools during the year asking for nominations for the “volunteer of the year” award. I nominated Matt Sullivan. Someone, probably Matt or Dan, nominated Bob, and in fact Bob won the award!

Bob insisted that I be included in the award, and so, Bob, Shirley, Dan, Matt, Sue, and I went to a lunch at Western New England University, which was across the street from Duggan. Bob and I were presented with the award. One of the bridge players who attended both tournaments, Tavi Chea, read a speech in which she described Bob as a wonderful person, Shirley as a “silent assassin”, and me as a perfectionist.

The principal of one of the high schools was in attendance. She expressed interest in a bridge program for her students. In retrospect I realize that I should have gotten contact information.

Shortly thereafter Bob’s health began to deteriorate. He gave all of the materials that we had been using—including a suitcase full of bidding boxes with “WMBA” (Western Massachusetts Bridge Association) written on them in indelible ink. He told me that if I wished to continue in the next year, I would need to take charge myself. I assured him I definitely wanted the program to continue and that I would do the best that I could. He gave me contact information for Matt and Dan. With two years of experience under my belt and with a few assets that I had not used at that point, I felt confident of success.

My emails to Dan at Chestnut were not answered. Bob explained to me that Dan had been promoted to principal of both Chestnut schools and he was overwhelmed with the responsibility. Bob said that Dan planned to try to get a program started in January. I wrote to Dan in December, but he did not respond to that letter either. So, there was no bridge program at Chestnut South in 2017-2018.

I solicited by email help from all of the bridge players who were within driving distance of East Longmeadow. I received responses from Judy Hyde (introduced here), Mary Petit, Randy Johnson (introduce here), and Bob Lavin. Here is what I wrote to Jeff Lehman about our experiences:

I finally was called in to meet with Matt Sullivan and a teacher, Tim Hurley,¹³in late September. Duggan’s school year is divided into “cycles” of four or five weeks. In the previous year bridge participated in the Enrichment Program, which is offered during the school day for two hours a week, during the first five cycles. They explained that during the cycles in May and June the students all wanted to be outside. This year we had already missed the first cycle. Tim, who was now running the program, said that bridge would be offered to sixth and seventh graders for three cycles. There would be an after-school bridge club for the eighth graders and anyone else who wanted to attend. The good side of this was that all three sessions would be on Thursday. In the previous year we had met with eighth graders on Friday.
I expended a great deal of effort lining up bridge players from the area to help my wife, Sue, and me. I had no idea how many kids we would be dealing with. A few players committed to one day, but the only serious commitment that I got was from Bob Lavin, who lives about ten minutes from Duggan.
The Enrichment Program sessions were a severe disappointment from the beginning. Before we started I had had great hope for the seventh graders. A very promising bunch of kids in the sixth grade had participated the previous year, but none of them returned. I do not know why because I have no way to contact individual students. The dozen or so kids that we got, with only a couple of exceptions, had no interest in bridge and were quite vocal about it.
The sixth graders were also rowdy. They were all boys, and one had extreme emotional problems. At any rate it was difficult to work with both groups. They were all turned off by Bob’s presentations, which were much too lengthy and unfocused. I tried to get him to limit them to one topic for ten minutes, but that conflicted with his style.
In the third cycle (our second) we had two greatly reduced groups, but I thought that we were making progress. Our most deadly foe was the calendar. Because of holidays, snow days, and test days, each class actually got to meet only twice!
Sue and I showed up for the first session of the fourth cycle. Tim told us that the plan had always been for bridge to participate in only two cycles. This was different from the previous year and different from what he said in our meeting in the summer. He arranged for Dakota, Demetrius, and two others to meet with us that morning.
The after-school club was a fiasco from the start. Dakota and Demetrius came only two or three times. At the first meeting they told me that they wanted to attend the Magic card club, which met at the same time, on alternate weeks. In actual fact, although I always tried to find out if they were going to meet with me using the email addresses they gave the ACBL, I never knew if anyone would be there. Only one other person came the first week. I only saw Dakota and Demetrius once after the tournament in Watertown. These two kids obviously have great potential, but I have no way to reach out to them.
I actually worked harder this year than either of the last two years. When Matt worked with us, he tried to direct the kids with the best chance of success in our direction. Tim did not seem to do that. I made some mistakes (Bob Lavin, especially), but I thought that we had a pretty good group when they cut us off at the kneecaps. Another problem is that the other Enrichment Programs are more attractive than in previous years. They now offer both soccer and football.
In my last contact with Tim he said that he was turning the bridge club over to Mary Kay Brown. He indicated that Demetrius, who surely is one of the brightest kids in his class, was in danger of failing. It certainly was not because of bridge. I have never heard from Mary Kay.

In retrospect, I can certainly understand why Matt would bow out of the bridge program after his grandfather was unable to continue. Nevertheless, I was blindsided by the appointment of Tim as the new contact. When I asked a question or made a request, he responded. However, Matt had evidently shepherded many of the best students into the bridge program. That was not the case in the third year. I was especially disappointed that not a single person from the previous year’s promising sixth-grade class participated in the new seventh-grade group.

Tim’s announcement that it had been the plan “all along” for there to be only two cycles of bridge startled me. I sent an email to Matt complaining about this. All that I requested was that I be kept in the loop when decisions affected me and my group.

The point about having no idea how many would attend was critical. It was important to have one experienced player for each table—or at least every other table. Sometimes there would be three tables of students; sometimes one or less. I was occasionally short of helpers, and at least once I sent one home.

I have attended several of Bob Lavin’s lectures at regional tournaments. He did a very good job in that setting. However, his style went over like a lead balloon at Duggan. The seventh-grade class was openly hostel to him in the one presentation that I saw. Nevertheless, I had almost no choice but to let him manage all the groups while I was playing at a regional tournament in Mansfield, MA. I had made commitments to other players.

One thing that I had hoped to add to the way that we taught bridge was to incorporate more things from the Internet. All of the classrooms had Internet access and large screens. I hoped to be able to use my convertible laptop (a Yoga model by Lenovo) via an HDMI cable that I purchased for just this purpose. I had nothing but problems. The first time that I started Yoga up at Duggan it notified me that it had updates to install. That wasted at least fifteen minutes.

When I got it connected, I was prevented by the school’s security software from accessing any of the sites that I wanted to use, even my own. Tim told me that I would need to submit a list of the URL’s that I wished to use, and someone in the administration would need to approve them one by one. Then whoever maintained the security would need to implement the changes. I did not bother to try to get all of this to happen.

I did finally manage to get in touch with Mary Ann Brown, who was the official liaison with the volunteers. I have a set of emails with her that concluded by saying that Demetrius and Dakota did not seem to want to go to the Holiday sectional tournament in Watertown, MA. That turned out to be false, but I do not remember the source of the misunderstanding..

On Saturday morning December 9, 2017, Sue and I picked up Demetrius and Dakota at their houses, and the four of us drove to Watertown. I wanted them to play in the section that used the bidding boxes, but they insisted that they were not ready for it. There was never any question about any of the sixth- and seventh-graders participating. They would have been an embarrassment.

Sue and I served as table monitors in the Mini-Bridge group. At my table one of the players revoked on one hand, but no one on the other team noticed it. I told them what had happened, but it was up to the other team to spot it.

At the end of the session but before the results were announced, Dakota and Demetrius told me that they thought that they had done pretty well. They were certainly correct. Their 81.8 percent score was the highest that I had ever seen, and six years later I have still never seen one that came close.

Sue and I drove the winning pair back to Springfield and asked them where they would like to eat. They both said that we should stop at Texas Roadhouse near Sixteen Acres so that Dakota could intone, “Winner, winner, chicken dinner.” That’s where we went. We all had a really good time. Then we drove each of them home.

In July I tried to contact both schools about the upcoming school year, but I did not receive any kind of reply from either one. I cannot deny that this treatment made me a little bitter.

Preparation and Finances: The ACBL had a program for providing supplies to players working with young people. I received a pair of boxes that contained books, flimsy backpack, and special decks of cards that somehow were coordinated with the books. The books had a radically different approach from what we were planning. I put them in the recycling bin after giving one to Sue. I gave most of the cards to the students. I threw the backpacks in the trash.

The ACBL gave me a stipend of, I seem to remember, $700. It was better than nothing. I doubt that Bob bothered to apply.

I made name tags for everyone involved, both students and volunteers. I purchased Avery labels with holders. I don’t remember what they cost.

Jeff Lehman spent a great deal of time developing a lesson plan for using Mini-Bridge. Bob likewise spent time adjusting it to our purposes. I developed a fairly large set of illustrated mini-lessons. They seemed to go over pretty well. I still have them.

I went to Walmart and bought for each of the students a folder in which to keep the handouts. I didn’t fool myself into thinking that they would study them, but maybe some day someone would look something up.

Bob purchased tables, a set of duplicate boards and cards. I don’t know (and don’t want to know) how he wangled the bidding boxes. In 2023 they are still in the trunk of my Honda.

Ed Marzo: During the summer of 2016 Bob called me up and invited me to come with him to visit Ed Marzo,¹⁴ the man who had developed the very popular bridge program called DealMaster Pro. I had absolutely no idea that this legendary figure lived in the Springfield area.

I drove to Bob’s house. He drove the pair of us to Ed’s small home. He was living by himself at age 88. Maybe there is hope for the rest of us.

Ed was no longer involved in the development, sales, or support of his product, but he knew it like the proverbial palm of his hand. His short demonstration convinced me that this was a very worthwhile program to have. He told us that he had invented it in order to show a friend what a finesse was, but it was not clear to me how we could use it as a teaching aid for youngsters.

This was right up my alley, but Bob could not follow what Ed was saying. Ed gave both of us a copy. I have used mine extensively for projects outside of my work with the young students. Bob tried to use his, but it frustrated him. I hoped to be able to schedule some time with him to show him how to use the program, but it never happened.

Thoughts: This entry, more than any other, has caused me to think about a few topics in a new way. Remembering Jack Donaghue made me think about myself. Am I autistic? I cannot even remember learning to play bridge. I just picked it up somewhere when I was in high school, probably from a book. If that is not autistic, what is? Also, would a sane person undertake, as I have in the 1948 project, to record absolutely everything that he could remember—and stick with it for more than two years and over 700,000 words? I have always thought of myself as a shy but eloquent person with an exceptional stick-to-itiveness, but maybe I am on “the spectrum”.

I also have been thinking about public schools. The young people whom I worked with at urban middle schools lived in a different world from the one in which I grew up in Kansas City. I developed great respect for people like Matt who devote their lives to helping these kids make something of themselves.

What could I have done to make the classes better? At the end I regretted introducing duplicate scoring. Most of the students did not understand it, and it deprived them of instant analysis of their performances. If I had it do do over again, after the kids became familiar with Mini-Bridge I would have introduced rubber bridge scoring. In that way every table would have a winning pair and a losing pair.

1. Bob Derrah died in 2018. His obituary can be found here. Shirley died less than two years later. Her obituary is here.

2. Jim Rasmussen moved to Seattle, WA.

3. Adam Parrish moved to New York City, where he is a playwright, bridge teacher, and a columnist for the Bridge Bulletin.

4. In 2023 Jeff Lehman was still active in bridge in New England.

5.In 2023 Lisa Allison was still active in bridge in New Hampshire.

6. Pam Miller stopped paying ACBL dues in 2020. At the time she lived in Cambridge, MA.

7. I am quite sure that Bob did not mean this in a disparaging way. I did not know any of the people involved, and he wanted to identify one of them for me. If I had seen them, he probably would have used a physical attribute instead.

8. Jack would be 24 years old in 2023 when this entry was composed. He stopped paying his ACBL dues in 2020. At the time he had 60 masterpoints, which was more than I expected to see. I could not find any references to him on the Internet after that date.

9. Trevor, however, was not new to the game. He had played a considerable amount of bridge in England before moving to the colonies. The ACBL, however, had not yet assigned him a quantity of masterpoints to reflect that experience.

10. I last saw Matt Sullivan at Bob’s wake. I got to meet his (and Dan’s) mother, who was Bob’s daughter. This made me feel really old. In 2023 Matt became principal of Pioneer Valley Regional School. His LinkedIn page is here.

10. Maxine Cechvala moved to Ponte Vedra, FL. She is still an active member of the ACBL. She has returned to New England a few times.

11. The recent Bridge Bulletins, including the one with this article on p. 30, are available online to members.

12. Bob had worked for Monsanto for several decades. He spent a good part of the last few months of his life testifying in one of the trials that the company (owned by Bayer) faced.

13. In 2023 Dan Sullivan was still the principal at Chest nut. His LinkedIn page is here.

13. Tim Hurley moved from Duggan to a different school in the area. His LinkedIn page can be found here.

14. Ed Marzo died in 2019. His obituary can be read here.

15. I used DealMaster Pro to generate a large number of hands to test hypotheses about how specific types of hands should be bid and played. The program allows the user to specify what limitations to put on each hand. For example, North’s hand could be limited to ones with a void in clubs, but the other hands could be generated randomly.

2023 September: The Big Black Box

Posted on September 28, 2023 by Mike

It’s name is Asus. Continue reading →

By the beginning of September of 2023 I had become quite frustrated about the time that I had been wasting because my Lenovo desktop computer, on which I had keyed in the great bulk of the entries in the 1948 Project (introduced here), was intolerably slow. The biggest problem was that the system would quite often lock up for as long as ten or fifteen minutes. During these periods the disk light was on continuously. I had tried to determine the cause by examining the output available in Windows’ Task Manager, but I had no luck. I had also asked the Greek Squad to look into it. The agent signed on to my system, deleted a lot of temporary files. That seemed to help for a day or two. However, it reverted to its previous behavior shortly thereafter.

Another problem was its connection with the Cox modem/router. The connection would be lost for no apparent reason, and it was often difficult to recover. A few years earlier I attached a modem that I had previously purchased to a USB port. That did not seem to help much

So, in desperation I decided to purchase a new box. I did some research on the Internet. The new systems seemed to have much faster processors than my Lenovo desktop. The hard drives were in most cases a little smaller, but that did not concern me much. The amount used on the Lenovo was far less than the capacity of any of the available machines.

I had had pretty good experiences during my last two computer difficulties (outlined here) with the Geek Squad people at the Best Buy store in Manchester, CT, which was about a thirty-minute drive from my house. I therefore decided to buy one there.

I cashed in the points on my Bank of America Mastercard for a Best Buy gift card in excess of $300. The units at Best Buy started at about $600 unless I was willing to settle for an obsolete model that ran Windows 10 or an “open box.” I decided to put a new system on order shortly after I received the gift card in the mail.

Unless I did not mind making several trips to the store, I figured that the easiest way was to order it online and pick it up at the store. Before I did so I had an electronic chat with one of Best Buys sales agents. I told him which model (an Asus) I was interested in, but I also expressed my concern about the difficulty of migrating the programs that I used. I specifically emphasized that the one that I was most worried about was Outlook, Microsoft’s email product. The agent assured me that the Geek Squad people at the store could help me with that. That convinced me to put the system on order. It was scheduled to be at the store on Friday, September 21. I actually received an email that it had arrived a day early. I had a big project to work on over the next few days, and so I planned on picking it up on Monday.

I had a long and strange electronic chat with agents from Best Buy on Friday. When I explained my concern about Outlook I was transferred to a different agent who allegedly specialized in this. A little later I was transferred again. This agent assured me that the Geek Squad would do the entire migration for me and made an appointment for me for 3:20 in the afternoon on Monday.

I left for Best Buy at 2:30 on Monday and arrived at 3. I had no trouble obtaining the new computer. I had brought with me a bag that contained the Lenovo that I had been using as well as a very old external hard drive for which I had lost the power cord. I intended to ask the Geek Squad people after they had migrated the programs and data if there was any way extract the files that were on the external drive onto something usable.

The Geek Squad guy was very friendly, but he said that they only did data, not programs. This was very upsetting to me. The only reason that I had purchased the machine from Best Buy was for the help that I expected to receive. Migrating the data was no challenge if you had a large external hard drive, and I did. I was so upset about the lies (or maybe misunderstandings) that I left Best Buy without remembering to ask about the hard drive. As I drove out of the parking lot I was so concerned about what should be my next step in making the system in my trunk operational that I almost ran a red light and caused a serious accident. The rest of the drive home was uneventful.

Plan Z: In my research I had come across a company name Zinstall (website here) that markets a downloadable program called WinWin that the website claimed was able to transfer all of one’s programs and files from any Windows computer to a new Windows 11 computer. It cost $129 plus tax.

On the evening of Wednesday September 27² I started an electronic chat with someone named Paul from Zinstall. He assured me that they installed software, called WinWin, that could transfer all the programs, but it was possible that Microsoft would demand proof of ownership in the form of a serial number or program key. A little more research convinced me that this was quite unlikely. Besides, I could not see an alternative. So, I purchased the software. I received the following email:

Thank you for choosing Zinstall.
A. DOWNLOAD LINKS
1. CLICK THE FOLLOWING LINK to download the SOFTWARE: (link)
2. You should download and run the software on BOTH computers: OLD and NEW.
3. IMPORTANT: before taking any further steps, you should carefully read the USER GUIDE. CLICK THE FOLLOWING LINK to download the user guide: (link)
B. ACTIVATION INFORMATION: Below is your Zinstall license activation key serial number. You will need to supply this information when prompted by the software.
Serial number: WNPV-XXRR-BJDK-VJK6-USOP-I2XP-LGXO-6UEV-74
Registered email: Mike@Wavada.org
C. SUPPORT AND SERVICE We are glad to assist you with your transfer.
1. SUPPORT QUESTIONS & TROUBLESHOOTING: For any support questions or assistance, CLICK THE FOLLOWING LINK: (link) where you will find answers and solutions for your questions, as well as options to contact the Support Team.
2. If you require TECHNICAL ASSISTANCE, please submit the “Support Case Form” and run the Diagnostic Tool on both computers (old and new). Both the Form and the Diagnostic tool are available at the link above.
D. FULL SERVICE – REMOTE ASSISTANCE: IF you prefer the convenience of having an expert tech perform the whole transfer for you, you have the option of a Full Remote Service add-on. It is available here at a discounted “bundle” price: (link).
E. BEST PRACTICES: HOW TO PERFORM A MIGRATION? Before starting the migration process:
1. Make sure you have a backup of your computers.
2. Save all open files and close all running applications.
3. Completely uninstall all Internet Security Suites, Firewalls, and Antivirus on both computers – OLD and NEW.
4. You don’t need to purchase any special cables or external hardware to do the transfer. If your computers are connected to a home network, you don’t need to do anything – Zinstall will use the network for the transfer. Otherwise, you can just use a regular network (aka Ethernet) cable – you probably already have one – to connect the computers directly. Here is what it looks like: (link).
5. While wireless is usable as well, if you have an option to use Ethernet – use it. Wireless is inherently slower, and may be interrupted by network disconnects.
6. The migration process requires “Administrator” user privileges.
IMPORTANT: The transfer may continue for a very long time – DO NOT INTERRUPT the process, even if it seems that nothing is happening for a while. REMEMBER: Once started, the migration process is completed unattended – you are not required to stay near the computers, and may leave it for the night to complete.

One thing that had not previously been clear was that I needed to connect the two computers via an Ethernet cable if they were not already on a network. I thought that it would be sufficient that both used wi-fi. I had been planning on sending the data through the modem/router from Cox Cable.

I asked Sue if she knew if we had an Ethernet cable. She said that she had at one time put all of the miscellaneous cables in a big plastic tub. I naturally asked where it was. She said that she didn’t remember. I was not surprised. I made a mental note to drive to Target on Thursday morning to purchase one. Target’s website offered a seven-foot cable for $10, and they seemed to be in stock..

In one of my dreams that night, however, I had a revelation that there might be one in the north end of our basement near the AS/400 that I brought home in the summer of 2014 after we closed TSI’s office in East Windsor.

When I awakened in the morning I hastened downstairs and discovered that there were indeed two Ethernet cables in a snake’s nest of cables near the computer. I wrested one away and without too much difficulty I was able to connect the two black boxes on my desk. When the yellow lights appeared in the sockets for both, I rejoiced. I had saved $10!

The migration: The instructions sited above were thorough and instructive. As someone who wrote such instructions for users of his code for thirty-five years, I have one quibble. Users expect the written instructions to be in the order in which they are to be executed. In this document some of the most important pieces of information are near the end. I admit that I never read sections B, D, and E until I started writing this account on Friday.

I downloaded the WinWin software to my old system, Lenovo. I found the executable file in the Download folder and ran it. According to the instructions I should have run it as administrator, but I didn’t. The program churned for a few minutes and then asked me whether this was the old computer or the new one. After I selected “old” it told me to do the same thing on my new computer Asus.

I had planned to use the same display on both computers.³ So, at this point I needed to detach it from Lenovo and insert it into Asus. This turned out to be a much bigger pain than I thought that it would be. In the first place the lighting in that area of the office was not good.⁴ The head of the cable was held in place by two screws. No screw driver was needed, but it took longer than I remembered to screw and unscrew them with my fingers.

After I attached the display I turned on Asus for the first time. It came up rather quickly. Among other things it asked for a PIN. I used the same one that Sue and I use for the garage door opener. It invited me to take a tour of Windows 11, but I postponed that adventure until some undisclosed point in the future.

Instead I selected the Edge icon on the desktop, downloaded the WinWin executable again, found it in the Download folder, and ran it. The same window came up, and, when asked, I said that this was the new computer. The program then searched for the old computer. This was the moment of truth, or I should probably call it the first moment of truth.

It was not to be. The screen displayed a sad message (#324) that indicated that it could not find the old computer. The likely cause, it said, was either that the two boxes were not connected or that security software on one of the boxes was preventing the connection.

I checked the back of both computers. The Ethernet cables seemed to be securely attached. I then uncabled the display from Asus and reattached it to Lenovo. By coincidence almost as soon as I could see the display again a window appeared for the Webroot program that the Geek Squad had installed. It had options to end three types of security. I did so. Consequences be damned.

I then sent to the support team at Zinstall an email explaining the situation and identifying the error message number. I received two identical “high importance”messages one minute apart: “Hello Michael Wavada, This is an acknowledgment we have received your email. We will contact you soon. Best regards, Zinstall support team”

I would have preferred something more specific than the word “soon”, even if it was “within the next 24 hours”. I felt that Zinstall recognized the urgency of the problem, and I could expect an email with specific instructions within the next five minutes, or five hours, or maybe five days. I stayed at Lenovo’s keyboard⁴ and won game after game of two-suited Spider Solitaire while intermittently checking the Inbox in Outlook. At about noon I fixed myself a ham sandwich and ate it in front of my desk while I kept my eye on the Inbox.

I almost always took a nap after lunch. Mine on that day was a rather short one, and I rushed back to check the Inbox as soon as I was awake. No dice.

At 1:47PM I sent a short missive to Zinstall support: “How long is soon? It has now been over four hours.” Nearly an hour later I was about to send another email when this showed up in the Inbox. It was signed by Sam R.

Thank you for contacting us.
You have Webroot still active on the old computer.
Please disable Webroot firewall on the old computer (or simply remove Webroot from the old computer), and run Zinstall again on both.
Please let us know how we can assist further!

I replied as soon as I could: “I believe that I disabled it before running Zinstall. I tried to delete the folder named Webroot, and it said that I need permission from SYSTEM to do so. I do not know how to do that. Actually I seem to have two copies of Webroot. One in Program Files, and one in Program Files x(86). The Geek Squad installed them.”

Sam R. must have been horrified about what I had attempted. He wrote back rather quickly.:

You should not delete folders directly; instead, you can typically right click on the Webroot icon in system tray (bottom right corner, near the clock) and select “Shut down” or “Exit”.
Or, to uninstall it, go to the list of installed programs and select Webroot there.
Alternatively, if you cannot get rid of Webroot, another alternative is to use Zinstall with a USB external drive instead of network.
Do you happen to have a USB hard drive available?

I did have an external drive with a great deal of storage, and it was within two feet of my right hand. Nowhere in the emails or the online instructions booklet was there any mention of this option. Maybe that could be plan Z2 if we could not get past the security issue. In the process of disabling Webroot in the way that he described I noticed that the system clock was off by more than two hours. While I was in the same system tray I also found a Malware icon. There was no option to disable it. I select “Quit” instead. Both icons disappeared from the tray.

Uncertain whether Sam R. would still be working, at 5:04PM I sent the following message to describe what I had done since receiving his (her? their?) last email:

I tried this twice. On the first try I received the same message as before even though Webroot was not listed in the Apps. The second time I removed Webroot again (the system had rebooted on its own) and Malware Bytes from the Apps in the lower right corner. This time the program on the new box found the old box, but it warned that I was using a wireless connection that might be slow or fail. The lights for the Ethernet ports are on on both machines. Is there a way to verify the connection? I do not have a network (other than the Cox Cable modem/router). I just ran a cable between the machines.

Later I became convinced that Lenovo had not, in fact, rebooted on its own. I was pretty sure that the AC cable had been jostled loose while I was moving the display cable back and forth between the two boxes.

I decided to try it again, and I was cautiously optimistic. However, the email sent at 6PM told a different story: “It is now showing message #11. This is SO FRUSTRATING!” Message #11 said that my account had reached the limit on the number of tries. I did not receive an answer on Thursday.

I was poor company all evening. I was close to giving up on Zinstall, but I had no alternative at this point. I began to consider contacting American Express to tell them not to pay for the service. I went to bed at about 9PM, which was quite early for me.

On Friday morning I was pleasantly surprised to receive an email from Sam R. The time stamp was 4:14AM.

Thank you for the update, it’s great that the connection issue is solved now that Webroot is removed!
Regarding wireless, you do not have a huge amount of data on the old computer, so you can transfer via wireless as well.
As long as the wireless network is not abnormally slow, it will complete just as well.
Note also that you can use the old computer while the transfer is in progress, if needed – just press the Windows key on your keyboard to get to your apps / desktop.
Please let us know how we can assist further!

I asked him about error #11. He said that that had been cleared. I did not respond to his comment about being able to use the old computer. Once the process started, I intended to monitor it on the new computer. I had no intention of touching any of the cables once the migration was under way. He probably did not remember that I was switching the display from one machine to the other.

Before I ran the WinWin program on Lenovo I made certain that neither security program was in the system tray. When I moved the display’s cable, I was very careful not to jostle the AC cable on Lenovo. I then checked to see that both Ethernet lights were on.

At about 8:20 (I know because I always awaken Sue at 8:30) I initiated the WinWin program on Asus. This time it found Lenovo, and it did not present the warning message about using a wireless connection. It must have been using the Ethernet cable.

The process took about three hours. I used part of the time to go through the papers that had been accumulating on my desk for a few months. That was a worthwhile activity. I found a year-old credit from Costco for $1.48 and the paperwork for applying for a discount on the real estate tax levied by Enfield. I also found my hanging file for income tax for 2019. I had no idea why it was out of the filing cabinet.

I was very impressed with the window that displayed the various steps in which the program was engaged. It also showed two percentage bar graphs that indicated the portion of the step being executed and the total process that had been completed. At the bottom were statistics about things like the rate of data transfer and the size of the files that had been copied.

When it was finally finished, it congratulated me on a successful migration. I have seen many such messages before, but this was the first time that I really thought that we had accomplished something important together—I mean the program, the computers, the cabling, Sam R., and I.

I restarted the system as directed. It came back up rather quickly, and I entered the PIN. The desktop looked almost the same as it had before. The program tray was missing two icons. One was definitely for Spider Solitaire. I purchased a new copy for Asus, for $0, and it popped back up in the program tray. The other one might have been for a program that I had downloaded to convert YouTube videos to MP3 or MP4 files.

Outlook. etc.: It was time for the second moment of truth. With some trepidation I clicked on the blue Outlook icon. Microsoft somehow recognized me and asked me to key in the password associated with the account associated with my email address. I found it on my password list. Microsoft approved it and immediately installed updates to the software. I then needed to key in the passwords for my two email accounts. I got the Cox one on the first trick, but I made a mistake on the one for Wavada.org. Once I got it right all the emails that I had received from both accounts showed up after the next Send/Receive.

Everything seemed to be there, and I liked the new look and feel of the software.

Problems: After one day’s use I had encountered only three problems. As I mentioned, I had left one program open on Lenovo. It took me less than five minutes to bring the Asus version up to date. At one point while I was surfing in Firefox Windows11 interrupted and reported that it needed to restart. I had no choice but to let it. It came right back up, but I lost about an hour’s worth of work in WordPress. I don’t know why it had not been saved, but I will need to be more careful about updating these long blog entries more regularly.

The strangest problem was encountered using the editor of posts in WordPress in Firefox. Below is the screen for editing a blog entry in Chrome. This is also how it looked in Firefox on Windows 10:

Notice the blank area to the left of the text and the slide bar on the right that is now most of the way down the “Post” area on the right.

Contrast this with the same screen on Firefox.

The Firefox version shows a frame from the Dashboard on the left. The two slide bars are both so thin as to be effectively invisible to a septuagenarian. The one to the right of the text works correctly, but the one to the right of the Post column only raises and lowers the Dashboard on the far left, even though it is long enough to need a slide bar. Furthermore, it has no effect on the Post area. This makes it almost impossible to add more tags after a point.

I don’t know if this was a problem in Windows 11 or WordPress. I planned to install a new version of WordPress soon. I later learned that it was neither. The slide bars in Windows 11 were much smaller. Sometimes they were nearly invisible.

Performance: The new box is lightning fast, and so far it has never locked up.

1. The technical experts at law enforcement agencies on television often extract files from hard drives that survived plane crashes, arson, floods, and the like. Surely the agents of the internationally renowned Geek Squad had similar tools at their disposal.

2. I ordinarily played bridge on Wednesday evenings, but the game on 9/27 was canceled because only three pairs planned to intend.

3. Sue thought I might be able to use a gigantic display that she had squirreled away in the three-season porch. I was thoroughly skeptical even before I learned that it had no cable.

4. I did NOT need my cataracts removed. That will probably come some day, but not before my subsequent appointment with the retina specialist on October 18.

2017-2021 Patellofemoral Arthritis

Posted on October 11, 2021 by Mike

Knee problems. Continue reading →

Background: I broke the patella (kneecap to you and me) of my right leg in 1974, the final year of my employment in Hartford. This event and its aftermath are described here. For twenty-four years the knee bothered me very little. When I got up from a chair I sometimes walked like Walter Brennan on The New McCoys¹ for a few paces, but otherwise I managed quite well. I took up jogging in the following years. At one time I was able to run eighteen miles in a little more than three hours.

In 1998 or 1999 something happened to my knee. I don’t remember injuring it, but it became quite swollen, and running produced a good bit of pain. I knew that Denise Bessette’s son Christopher had once had difficulty with his shoulder. She told me that Christopher² was very happy with the outcome of the treatment by an orthopedic specialist who had an office in Enfield. I asked her for the physician’s name³ and made an appointment.

I told the doctor my symptoms, and I admitted that I was worried that he would advise me to give up running. He took x-rays and told me that he thought that the doctor who did the surgery on my knee had missed one of the fragments of the patella, and it had fused to a bone or something. He surprised me by asking me if my hip sometimes hurt. I said that it did, but I never suspected that it could be related.

He thought that my problem was tendinitis in the iliotibial (IT) band that connects the knee and hip on the outside of the knee. I later learned that IT band syndrome is rather common in distance runners. He gave me two prescriptions—one for pills to bring down the swelling and one for a few appointments with a physical therapist. It took a few weeks, but the pills worked.

I remember that the young lady who supervised my PT was very cute, but I don’t recall her name. The office that I went to was on the part of Route 5 that I often have driven past on the way to southbound I-91. It no longer is a clinic for physical therapists. At some point a podiatry clinic took over the building.

She taught me some exercises for strengthening the muscles around my knee and especially to stretch the IT band. What worked the best for me was one in which I held onto something with my right hand, stepped over my right foot with my left, thrust the hips to the left, and leaned a little to the right.

I performed the stretches before every time that I went for a run or, after I gave up running in 2008, a walk. I also used the step-over stretch when I felt a pain on the side of my knee or anywhere near my hip. This sometimes occurred when I rose and walked around after being in a sitting position for an extended period. As soon as I exited from an airplane I almost always did the step-over stretch before leaving the waiting area at the gate. It also came in handy for the European bus tours that Sue and I took in the twenty-first century. I probably looked silly, but that simple movement always decreased the pain and in most cases eliminated it.

Easter Sunday 2017: By 2017 my life had changed dramatically in many ways. TSI had been shut down for good for a few years. Sue and I had been on quite a few European vacations and one fantastic African safari trip to Tanzania (described here). I had established for myself an office in one of our spare bedrooms.

On Sunday morning, April 16, 2017, I was in my office working on the computer, probably on something related to bridge; by then I was both webmaster and database manager for the New England Bridge Conference. I arose from my chair to go to the bathroom. I got as far as the door to the office—about six feet—when my right leg gave out. I did not fall; I was able to grab the door frame to steady myself. I experienced a sharp pain in my knee, but it soon subsided.

The weather that Easter Sunday was quite nice. I was enthusiastic about the prospect of getting in a long walk around the neighborhood. In those days I made a circuit of about two miles walking on School St., Hazard Ave., Park St., and North St. I hoped to do two or three circuits that afternoon.

I was less than a quarter of a mile from the house when my leg gave out again. I fell flat on my face on the sidewalk. I got to my feet without difficulty and limped slowly and carefully back home. This seemed more serious than IT band syndrome.

I searched the Internet for information about dealing with knee pain. I learned about RICE: rest, icing, compression, and elevation. For the next month or two I stayed off of my leg as much as possible. I wore my knee brace and iced my knee after exercise. I brought a small chair into the office so that I could elevate it, and I put an ice pack on it until the swelling went down.

Even after the swelling subsided I did not feel comfortable about trying to walk several miles on it. It still felt very shaky. Eventually I decided to make an appointment at the Orthopedic Associates clinic in Glastonbury. I was amazed at the place. It was much larger than I anticipated. There were dozens of people—maybe a hundred—waiting to be seen. Most were older and much less ambulatory than I was. There was no way to tell how many patients were on the other side of the many reception desks.

They took x-rays of both knees, and then I met with Dr. Mark Shekhman, who specialized in hips and knees. He compared the x-rays of my two legs and showed me that there was much less cartilage in my right knee than in my left. He said that he thought my difficulties were due to arthritis, rather than either my fractured patella or the IT band syndrome.⁴ He prescribed more physical therapy, and told me that if I still had pain to call him. Injections could be used to address the problem.

I asked Dr. Shekhman if I could increase my mileage after I completed the therapy. I explained that I was getting fat. He assured me that I could.

The physical therapy that I received this time was overseen by two people at the Hartford Hospital office at 100 Hazard Ave. in Enfield. I don’t remember their names. I went once a week for five weeks in October and November. The prescription required me to attend twice per week, but the guy who worked with me the first week said that my problems were not that serious.

The staff there seemed to be better organized than the therapist with whom I had previously dealt. I usually started with an eight-minute warmup on a stationary bicycle. On the first visit the fellow who worked with me noticed that when I bent my leg I slanted my right knee in. He advised me to slant it out, as I already did with my left knee. He said that I had been favoring my left leg, and the muscles in my right leg needed strengthening. Both he and the female therapist also worked on getting the “knots” out of the muscles and ligaments surrounding the knee.

They also gave me exercises to perform every day. The list grew to include nine exercises, all of which were performed from a prone position. Three of them were stretches—four sets of holding the position for thirty seconds. These were basically prone versions of stretches that I had been doing since my first session in the nineties. The other seven were designed to build strength. They consisted of twenty repetitions of the designated movement.

After the second or third session I was provided with a paper that showed the exercises that I was to be doing. At the last session I was given a new paper that supposedly illustrated all of them. I saved both of these sheets of paper, although they were both badly wrinkled. I discovered recently that the second set only contained eight exercises, and one of those was shown twice. So, for the image shown above I created a composite that included all nine exercises.

I usually did these exercises before I went for a walk—either outside if the weather permitted or on my treadmill. I added one more exercise to stretch my calf muscles to reduce the likelihood of cramps. I found an old brown exercise or yoga mat in my garage. I laid it in the hallway, one of the few places in the house in which I could stretch my six-foot frame. It was a little tight, but I managed.

When I performed these exercises at the clinic I used two pieces of equipment. The first was similar to a dog’s leash. One end was looped around my foot. I grabbed the other end to pull my stiff leg toward my face. Then I pulled a straightened leg across the other leg to the side. The “leash” was also used it to pull a bent leg back to the rear, but I could just reach back and grab my foot for that one. I have good flexibility in that respect. At home I repurposed an old Donald Duck tie as a substitute for the “leash”.

The second instrument was a length of stretchy fabric that had been knotted into a loop. This one was used for the “clamshell” exercise depicted on the sheet, and they let me keep it. After a month or so it snapped in two; I did not replace it.

The left one: I exercised my right leg using this routine nearly every day for almost two years. I felt pretty good about the progress that I had been making until the day on which my left leg almost collapsed while I was walking on School St. I limped back to the house. By the next day the left knee was swollen. I used what I had learned with my right leg to try to address it. Eventually the swelling went away, but the pain still occurred occasionally.

I expanded my exercises to include both legs. I revised the order so that I did not need to change positions so often. I started on my back with the straight leg raise—right and then left—and the bridging. I then did the three exercises lying on my right side followed by the two that required me to be face down—left and then right.

Next I did the three exercises while lying on my left side. I then rolled over to my back again and attached the tie to my right foot for the stretch that pulls the leg back and the ITB stretch. I then transferred the tie to my left foot and did the same two stretches. I finished with the calf stretch that is not shown on the sheet. The whole set took about half an hour.

My left leg was still bothering me when I attended the fall North American Bridge Championships in San Francisco (described here). Quite a bit of walking was required there. It felt very strange to be limping on a different leg. I did my exercises on most mornings, but I was still uncomfortable most of the time that I was there. My right leg did not bother me at all.

Recovery: By the time of the worldwide shutdown due to the pandemic my left leg had fully recovered. Over the spring and summer of 2020 I walked at least five mile nearly every day. On several days I did 7½ miles and at least twice I walked ten miles. I almost never had any pain in my legs. The most likely location of discomfort was in my right lower back. However, I was usually able to stretch this away.

I often rested on the cast-iron bench in front of Dr. Cummiskey’s office.

Over the fall and winter I walked on the treadmill⁵ more often than outside. A new development was a pain on the top of my right foot that spread to the ankle. At first it only occurred when I walked outside. Later a much milder version plagued me on the treadmill as well. I could usually walk for about 1¼ miles before it became difficult to tolerate. After I rested for a couple of minutes and stretched the leg, it went away. However, it usually came back after about the same distance.

We were scheduled to take a European river cruse in October of 2021. My goal was to be able to participate in all of the excursions without leg pain. Since we decided to postpone this cruise until May of 2022, whether I can achieve that still remains to be determined.

1. If you are unfamiliar with Grandpappy Amos’s gait, you can view a short demonstration here.

2. Christopher Bessette’s LinkedIn page is here.

3. I can picture the doctor in my imagination, but I have forgotten his name.

4. In retrospect, I am sure that Dr. Shekhman was correct in his diagnosis of arthritis. However, I think that he was a little too dismissive of my two previous experiences. It was likely that the arthritis was precipitated by the original fracture. Also, the IT band syndrome never really went away. I had rather mild symptoms both before and after the arthritis treatments. Aside from that first day when I fell I never really had much pain in my knee itself.

5. The biggest problem with the treadmill was boredom. I subscribed to the Metropolitan Opera On Demand service for about a year. I streamed operas on my Lenovo convertible PC (which is called Yoga) and watched them while I was walking. I also watched some operas and the entire series Inspector Morse shows on YouTube. Later I subscribed to MHz Choice and watched a large number of European mysteries with subtitles. February 10, 2021, was a very dark day for me. The treadmill broke. Since then I have used the rowing machine when I could not walk. On May 26 I dropped my Big Bubba mug on Yoga and cracked the screen badly. I bought a new Microsoft laptop from Best Buy a few days later.

2021 April 19-24: Geeks on Parade

Posted on May 5, 2021 by Mike

A week to fix a printing problem? Continue reading →

This is the usual setup of my desk. The printer (top) is only a couple of feet from the CPU. The display is balanced on my Italian dictionary. My (always plugged in) phone and wallet are stored on the base of the display.

My HP color LaserJet model M252dw, which had been attached to my Lenovo desktop and functioning without difficulty for at least five years, was still performing admirably on Friday, April 16. I did not use it on Saturday or Sunday because I was playing bridge in the online qualification tournament for the Grand National Teams (GNT).

On Monday, April 19, I decided to print my first ever coupon for cat litter. I redeemed 325 of my Paw Points on freshstep.com for a $3 coupon. The company emailed me a link to a web page on which I could print my coupon. I clicked on the link and then clicked on the “Print” button on the webpage. The screen said “Preparing preview”, but it never got any further. It just sat there spinning. I closed all the tabs on my Foxfire browser.

I clicked on the link in the email again. Foxfire started, and the same screen with the “Print” button appeared. The familiar “Preparing preview” appeared, but noting ever printed. There were no files in the printer queue.

After that, the webpage linked from the email would not allow me to try to print the coupon. I found the contact email address on freshstep.com and sent an email that explained the problem and asked them what to do to obtain my coupon.

On Tuesday the troubleshooter reported a problem with the printer.

I did not need to print anything else until late on Tuesday. At that point I could not even make a spooled file from any program. The system reported no errors. I ran the troubleshooter in Windows. It reported a problem with the LaserJet printer, but it found no specific issues.

I tried various combinations of shutting down the printer and restarting Windows. Nothing worked. When I tried to print a test page, an error appeared on the computer, and nothing printed.

A few years previous to this a virus had somehow infected my computer. A Geek Squad member (I don’t think that they called them Agents yet) found it quickly by taking over my computer and eradicated it. I was impressed enough that I had no hesitation about contacting the Geek Squad in the morning.

To Chat with a Geek Squad Agent one must click on the blue circle at the bottom right of the webpage with the word “Help” in it.

On Wednesday Morning I pointed my browser to the Geek Squad website and started a “Chat” session. In the comments window I described the problem in quite a bit of detail. Evidently the “Agent” who commenced the Chat did not have access to this. I described everything again. I was assured that this could be fixed if I allowed another agent to sign on to the computer remotely. I agreed.

On this window you must click on “Chat now”.

I was then asked if we had a Geek Squad account. I said that we once did, but I did not know if it was still active. The Agent looked it up based on the phone number that I had provided. The Agent found nothing. I asked if I could get a contract for one issue. The answer was “Yes, for $39.99.” I approved the terms by clicking on a link. Another chat window appeared on my display.

Less than a minute later Agent Xavier introduced himself in this chat window. He asked me to unplug the printer cable and plug it into a different USB port.

I thought that this might work. In fact, I was kicking myself for not trying it earlier. Alas, it did not help. Turning the printer off and on did not help either.

Agent Xavier then asked me if we had another printer cable. Like Noah’s family, we have at least two of almost everything somewhere in our house, but I would not even know where to begin looking for a printer cable. If I found one, it would probably be thirty years old and have the wrong interfaces.

Adhering to one of my favorite axioms, “If you can’t find it, you ain’t got it”, I replied that I did not think so.

Undaunted, Agent Xavier explored the nooks and crannies of my computer’s insides for quite a long time. He told me that the problem was probably due to the fact that back in October of 2020 the last update of Windows 10 had not completed successfully. Frankly, this sounded like an admission that his only remaining tool was a hammer and he had just found a nail. I mean, how could that be the source of the problem when I had printed hundreds of pages in the interim?

I did a lot of nothing while this went on.

On the other hand, I am no expert on Windows 10. Maybe Agent Xavier was. So, I did not protest when he decided to try the update again. It took several hours, but when it finally finished, it appeared successful. At least, no error messages appeared. Back in October I was pretty sure that Windows had reported that it had been unable to complete the update.

The very first screen that appeared when the update finally finished was different. There was still a breathtaking photo in the background that had been fuzzed out, and my name appeared, but there was no field for the password. Instead, there was a clickable phrase “Sign in”. When I clicked on it, a window with a password field appeared. I entered it. I then had to go through a series of screens rejecting offers from Microsoft. So far, so good.

I tried without success to print from a number of programs. The error in printing a test page was no longer there, but every attempt at printing produced a spooled file in error status.

Agent Xavier’s little chat box did not reappear when I signed onto the system after the update. Knowing that I would need to go through the entire process of contacting the Geek Squad through the Chat windows again, I opted to wait until the next morning when I would be more rested and alert.

On Thursday morning I contacted the Geek Squad website and started another Chat session. I went through the same tedious process because neither Agent on the previous day had told me what my case number was. This Chat Agent found it told me that the case number was CAS5881919-X8R5M3. I wrote it down. The Chat Agent sent me a link so that he/she could sign on, but it timed out before anyone took advantage of the connection.

So, I had to contact the Geek Squad chat again. This time a different Agent sent me another link and set things up so that Agent D S (Double-0 Soul?)¹ assumed control of my system from his little window. After trying several things he determined that the problem was the cable. He downloaded the wizard app from HP, which took some time to install. He then offered to walk me through setting up the printer for Wi-fi. I agreed.

I set the keyboard was on the top of the printer, and I pivoted the display almost 180 degrees.

I needed to rearrange my computer’s peripherals so that I could see the printer and display at the same time and still be able to able to type on the keyboard. This was not easy. A snake’s nest of cables has formed over the years on the floor between my computer and my printer. Furthermore, I had to stand up through all of this; there was no room for a chair.

I never figured out why the printer was not able to locate our network (ChaChawave) when I did this for Agent D S.

I located the correct menus on the printer’s little screen and pressed the option to retrieve Wi-fi network information. It ran for a few minutes. Agent D S told me to watch it while he did some things. Meanwhile, the printer kept trying to retrieve network information. To this day I do not understand why it could not find any networks.

Evidently Agent D S decided to restart Windows for some reason. I did not pay close attention to what he/she was doing. I know for certain that I did not do it.

When the system came back up, the same first screen appeared as had on Wednesday after the successful update of Windows 10. I clicked on the “Sign in” link below my name. An unexpected window appeared. It said that I needed an “app” and asked if I wanted to search the store. There were two buttons: “Yes” and “No”. Unfortunately, both options returned me to the screen with the “Sign in” button. I was stuck. Restarting did not help. Neither did turning the computer off and then back on.

When my computer restarted, as usual, a Lenovo screen appeared. The lower left corner said “To interrupt normal startup press Enter“. I did so. Many times. I tried holding down the Enter key. I was not able to interrupt the process; the screen with the “Sign in” button appeared again, followed by the same window demanding an app.

Once again I was tired and very frustrated. I decided to employ the tactic that had worked so well for Quintus Fabius Maximus Verrucosus against Hannibal in the Second Punic War. I retreated and delayed.

On Friday morning I contacted the Geek Squad Chat again. I explained what happened. The Char Agent said that if I could not sign on I must bring the computer to Best Buy. Evidently it was impossible to find out what Agent D S had done, or perhaps the Chat Agent was too lazy to find out.

I definitely did not want to bring the CPU in to Best Buy. The local store in Enfield was recently closed, presumably a casualty of the pandemic. The closest remaining ones were ugly drives to Manchester, CT, or Holyoke, MA.

Evidently Geek Squad Agents are really issued badges, but I don’t think that they have a license to kill.

I called the Geek Squad 800 number to get a second opinion. Of course, I had to wait in the queue until the next available Agent could take my call. The Agent who finally answered the phone was sympathetic, but she also insisted that my only option was to cart the machine to Best Buy. I pleaded that I was 72 years old, it was more than a thirty-minute drive, and I did not want to go into a “big box” store in the middle of a pandemic. I protested that there must be someone who understood what my computer’s strange behavior was symptomatic of. More sympathy, but no action.

This look means, “Pick me up. I want to sit on your lap while you play on the computer.”

An appointment was required to interact in person with a human being wearing a Geek Squad shirt. The telephone Agent offered to make one² for me. There was one open slot at 2:20. It was already 1:45. After that nothing was available until Tuesday! I reluctantly took the 2:20 slot and rushed to remove all of the cables from the back of my computer. While I was in the process of doing so, my seventeen-year-old cat Giacomo entered the office and started howling, a very reliable sign that he was about to barf. I grabbed some outdated grocery store inserts and put them in front of him, and (mirabile dictu!) he mostly hit them. I cleaned up the mess and drove to Best Buy with my computer and AC cable.

The GS guys at BB in Manchester wore black shirts like Kelvin’s.

I arrived at the store at about 2:30. The Geek Squad guy there was waiting for me. He spent the ten remaining minutes of my appointment trying to find my open problem on his computer. He finally did, and he also told me that he had found my account. It was under 860-386-0701, the support line for TSI. That phone was disconnected in 2014 when we closed down the office in East Windsor.

The Geek Squad employee then attached his display and keyboard and verified the problem. Then he disappeared into the back to talk to “my tech”.

The diagnosis was that my operating system had been corrupted. They would need to reinstall Windows 10. He said that they could save my files, but I would need to reinstall the programs. I had been through this once before when my hard drive crashed. Getting back to something close to where I had been was a monumental undertaking. I knew very well that this would be a major hassle. In despair I crossed my arms on the counter in front of me and set my forehead on them.

The designated talking Geek disappeared to converse with his “tech” again. I imagined that in the back room the Great and Powerful Oz was issuing edicts punctuated with bursts of fire.

The talker returned and asked me if restore points had been set. I said that I thought that I saw Agent D S do this, but I wasn’t sure. He said that if there was a restore point, they would not need to reinstall Windows.

Hope springs eternal! I left the box there and drove home with my claim check. I missed one turn recommended by the Google Maps lady, but she put me back on course and eventually welcomed me home. As I entered the house I informed Sue that I no longer had a computer, but I did have a piece of paper.

I received a text at 5:38 that said that the computer was being repaired. At 5:39 another text assured me that the repair was complete. The text did not say whether they had to reinstall Windows. I thought it very likely that the answer must be “No” because not even the Great Oz could install Windows 10 that fast.

I could pick up my computer! The text gave a link to make an appointment. Sure enough, the first one available was on Tuesday afternoon.

Sue thought that I should drive out to Best Buy to pick up the machine immediately. I was not sure that they would even allow me into the store without an appointment. She called Best Buy’s 800 number³. The guy on the phone made an appointment for 12:50PM on Saturday.

I left for Best Buy at a little after noon on Saturday. I arrived about 12:45. A different talking Geek retrieved my PC. He said that they did not need to install Windows. Rather, my computer had been booting in “Safe Mode”. The person who worked on it changed it so that it no longer did this, and a password was no longer required. I have no idea how this was accomplished, but the Great Oz would not talk to lesser beings either, unless, of course, they had murdered a witch.

The computer was turned over to me with no AC cable. The talking Geek could not find it, but he graciously gave me a new one. Best Buy charged me neither for the cable nor the “repair”.

I badly wanted to go home and try the PC, but the original problem had not yet been addressed. The printer still did not work. I had brought the printer cable, which was about fifteen feet long, with me to Best Buy. I asked an employee where the printer cables were. He told me, but I could not find them.

I looked everywhere in the vicinity. While I was doing so, my right foot began to hurt rather badly as it often did when I had walked a mile or so. I needed to do my standing step-over stretch. It took ninety seconds, but it relieves the pain. I had to hope that no one saw me.

Eventually a salesman helped me to find a printer cable. They only had 6′ ones, but that was adequate. I bought one and drove home.

The Invoice from the Geek Squad was carefully itemized. $0.00 appears ten times.

The PC worked fine. The printer seemed to work the first time that I tried with the new cable, but after that I could not get it to function. I decided to try to configure a Wi-fi printer on my own. For some reason the printer had no difficulty finding the network this time. I found the password (which the printer called “passphrase”) and carefully keyed it in on the tiny screen on the top of the printer. My seventy-two-year-old hands were not very steady, but I did manage to get it to work.

The first and fifth printers on this list produce output on the LaserJet printer. The duplicate on line 2 produces an error.

From this point on, whenever I printed anything I saw the LaserJet printer three times in the list of available printers. I thought that maybe it was connected both ways. However, if I chose the second one, an error appeared: “Could not start printer. Please check your printer configuration.”

It did not matter if the cable from the printer was plugged in or not. So, I deduced that I had two choices, both of which used Wi-fi to request output.

So, as I write this on May 5, 2021, two questions remain unresolved:

Why did the printer suddenly stopped working when it was connected to the CPU by a cable? I can think of two possible explanations.
1. A freakish solar event penetrated the chip in the printer and caused a bit to flip in the software that handled direct connections. If you do not think that this is possible, listen to this Radiolab podcast. Please don’t tell any Republicans about this.
2. Somehow the connection in the cable interface itself or inside the printer became loose or damaged.
What about the coupon that started this whole circus?

Since a workaround was found and successfully, and there is no easy way to investigate the remaining printing issue, I have lost interest.

Fresh Step has not responded to my last two emails. I will doggedly pursue this and update this entry when it has been resolved. $3 is at stake!

1. “Agent Double-O-Soul” was a modest hit for Edwin Starr in 1965. His best song was definitely “War”.

2. An appointment, not a shirt.

3. The store was not answering the phone because of the pandemic.

Wavablog

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Tag Archives: Lenovo

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