2005-2010 TSI: For Sale?

Posted on October 17, 2023 by Mike

A long, bitter, expensive exercise. Continue reading →

Documentation: I found a folder that contained a large number of documents concerning the attempt to sell the company. Some of them were in legalese, and some were very long. In most cases when they were germane to the story, I have included links to pdf files posted on Wavada.org.

I did not find any emails or notes about meetings. I have therefore needed to rely on my memory, which never had infallibility attributed to it at the First Vatican Council or anywhere else.

The plan: I had often thought about selling TSI, but I could never visualize how it could happen. In 2005 my partner Denise Bessette (introduced here) mentioned in one of our private meetings that she was interested in trying something different, perhaps in academia. We decided to investigate the possibility of selling the business. We were by no means desperate to do so. We were both earning six-figure salaries in those days. So, we were not going to forgo them unless the money was good. Also, we had a substantial backlog of profitable approved projects, and a new product, A^xN, that was doing better than we had expected.

We agreed on two primary criteria for any sale. Denise would not be an employee of the new company after she sold her shares. Since I could not imagine why anyone would want TSI without both of us, the second criterion was that my role in the company after the purchase would be temporary.

From the outset I was skeptical of the likelihood of selling the company under those circumstances. It seemed to me that unless there were some demonstrable synergy between either AdDept or A^xN and a prospective buyer’s product or service, I could not see the value of what would be left of TSI after both criteria were imposed.

I had informed my wife Sue, the other share-owner of TSI, that we were planning to explore selling it. When I told her that we hoped to get over $1 million for it, she was all for the idea.

Retaining a broker: Somehow we determined that it was necessary to engage a business broker to help us find a buyer. The fact that we had experienced very little success working with third parties other than IBM contributed to my pessimism. Nevertheless, I composed a very long letter that we sent to a few brokers who specialized in businesses like ours, or at least they did not specialize in much larger companies or vastly different industries. I do not remember where we obtained a list of appropriate brokers.

I have posted here a copy of the one that we sent to Steve Pope in March of 2007. He was not the first person to whom we mailed the letter. Here is a list of the brokers that we mailed to:

The first letter was sent to William Gunville², the president of Successions, Inc., in East Weymouth, MA, on March 31, 2006. I found no evidence that he or anyone at his company responded.
The second letter, sent on the same day, went to Kerry Dustin³ of the Falls River Group in Naples, FL. There is no indication that he responded either, but the file does have TSI’s financial statement dated April 8 in three different formats.
On April 28 I mailed four letters. The first went to Merfeld and Schine, Inc., in Boston⁴. We must have had some subsequent communication with them. I have a copy of a blank agreement that someone at the company evidently sent to me in August.
I do not remember ever conversing with Matthew Lerner of Newport Acquisition Services⁵ of Columbia, MD.
No one from the Catalyst Group⁶ in Boston responded to the letter.
The last of the April letters went to the Corum Goup, Ltd.⁷ in the state of Washington. I remember one telephone call that might have been with someone from Corum. The gist of it was that even though we might have found a niche that provided the principals with comfortable incomes, that did not mean that anyone would be interested in buying the company. The man on the phone said that this was quite common. This, of course, confirmed what I had previously thought. This same person also said that the most likely company to be interested in purchasing us would be a competitor. The fact that we had no real competition was therefore a disadvantage!
On May 2 I sent a letter to Bob Capozzi of VR Business Brokers⁸ of Milford, CT. If he responded, I have no record of it. He might have told us that we were too small for his company. Several brokers told us that.
On March 31 of 2009 I mailed the same letter to Robert Meyers of Marshall Business Brokers in Bloomfield, CT. By that time we had worked with Steve Pope for two years. We must have felt that we could do better.

Of all the firms that we contacted Steve Pope was the only person who thought that he could help us sell the business. We met with him a couple of times and talked to him over the telephone quite often.

We signed an agreement with him that cost us $1,000 per month for two painful years. I have posted a copy of it here. Note that our asking price was $1.5 million.

Both Denise and I found Steve to be pretty easy to work with, and he provided us with a great deal of useful information. We did not know what we were doing when we started this process.

At the time his last name seemed an unbelievable coincidence. For the previous three years I had been researching the history of the papacy (detailed here) in hopes of getting my ideas about the popes published.

The valuation: Steve insisted that we hire an outsider to undertake a professional valuation of TSI. He recommended a man named George Abraham⁹ and provided us with a write-up of his credentials and approach, which I have posted here.

We had to put together materials for him. Almost all of the information came from our general ledger. This cost us several thousand dollars and, in my opinion, was worse than worthless. It was obvious to me that he had just run information from our G/L through a software program that basically took the retained earnings and added the value of the fixed assets. Our fixed assets were minimal, and, as a closely held company, we had distributed nearly all of our profits at the end of every year. So, he concluded that our company was worth very little.

We considered the value of our company to be in its client list, the relationships that we had established with the clients, the strength of our staff, and the fact that the clients were totally dependent on us. None of this appeared in the valuation. When I complained about this, Mr. Abraham said that all of that was considered “good will”. He could increase it, but the first thing that any prospective buyer did with a valuation was to discard or at least disparage the portion that was attributable to good will.

I felt as helpless in this situation as I did when I had to fill out a “Request for Proposal” form designed by a consultant to use to assess potential software solutions. Those forms seldom allowed me to highlight the parts of our system that would help the prospective client the most. In the same way the valuation was going to be the first thing that a prospective buyer would see, and it did not allow us to highlight what was good about TSI.

Nibbles: TSI rented box #241 at the post office in Warehouse Point for communication that we might receive from Steve or from anyone else involved in the project. I went there every couple of days, take the junk mail out of it, and throw it in the recycle bin. I very seldom brought anything back to the office.¹⁰

I remember that a couple of times over the next few years Steve tried to connect us with people who might be interested, but nothing came of any of these exchanges.

I found four documents in which I answered questions about TSI’s approach. The first was a letter that I sent to Steve on January 31, 2008, about the alleged obsolescence of the AS/400, which by then had undergone a few name changes. I have posted it here.

I also have posted answers that I provided to many very detailed questions to people that I don’t remember named Peter, James, and Len. The first two were dated February 4, 2008. The last one was sent on March 14, 2008.

Denise and I were encouraged at first, but after a few months we began to hear less and less. Steve still called once in a while, but there were no prospects who could be considered even lukewarm.

The buyer: Steve told us in early 2010 that an “entrepreneur” from St. Louis who had bought and sold several companies was interested in buying our company. His name was Tim Finney.¹¹

Denise and I had a conference call with him and Steve in early March. Evidently we did an abbreviated demo of our systems via Webex.¹² I don’t remember the details, but I found a letter that Tim sent to us on March 15 (beware the Ides of March!) that provided a fairly detailed analysis of what he was willing to pay us for our stock in TSI. It has been posted here. The important features were:

The total purchase price was $1,000,000 for 100 percent of the stock.
We would need to pay capital gains taxes on this amount.
I would work for another two years at a salary of $95,000. He would have the option of extending this another two years if “Tim and Mike agree that the business can or can not sustain itself at that time based on Tim’s progress with the software code/business.” In any case Mike would work for two months for nothing.
Denise would work for two months for nothing.

We were very interested. On May 7 Tim sent us a confidentiality agreement, which Denise, Sue, and I signed and returned to him. The confidentiality agreement has been posted here.

Tim sent the Letter of Intent a few days later with the specification that the closing would be by July 15, or earlier if possible. I made it clear every time that I talked with anyone involved that I needed for this either to be completed before August or postponed until September. Sue and I had scheduled a trip for August 8 through August 21.

The signed LOI has been posted here.

Tim made a trip to Connecticut in early June after the LOI had been signed. I discovered an outline of what I wanted to say to him. It is posted here. Denise and I met with him on a Saturday or a Sunday. I remember two things from that visit, which seemed to go very well. The first was that Tim said that he had purchase several companies, and had resold most of them. One that he was still holding was a software company, and he mentioned some sort of difficulty with it. The other memorable event was the surprising statement that he would have no difficulties with his banks. He claimed that he had great relationships with all of them. I only had two banks, and no one at either one had any idea who I was.

Both of these should have been red flags. I was already dreading needing to work for Tim for two or four years. If he already had trouble with other coders in a similar position, it might be even worse than I had imagined, and I already imagined myself being screamed at over the telephone on a regular basis,

His mention of the banks made it clear that he had not yet obtained the financing. I should definitely have called a halt to proceeding any further until he had lined up the money. It was a rookie mistake.

The office of Andros, Floyd & Miller in Hartford.

The lawyer: Back in April Denise and I could understand that we might be in over our heads. We asked our accountant, Tom Rathbun, if he knew of any lawyers that could help us in dealing with a prospective buyer for our business. He recommended that we contact Mark La Fontaine of the law firm of Andros, Floyd & Miller. We contacted him, and he sent us an engagement letter on April 5 that stated that his billing rate was $300 per hour. He waived the retainer fee.

Denise and I drove to his office one afternoon in April. We explained our situation to him. For some reason he was most concerned about Sue’s status with the company and the fact that she was part of our group health insurance. He strongly advised us to remove her from the group. I disagreed with his assessment. I was quite sure that I could defend our approach if someone accused us of fraud.

Mark explained the process of selling the company. I did not think that I got $300 worth of advice out of the meeting. I just had to hope that he would be worth the money when the exchange of paperwork got more intense. I am pretty sure that we provided Mark with a copy of the Letter of Intent. I don’t recall whether he had asked us if Tim had said in writing that he had lined up sources for the financing.

On May 20 Tim sent me forty-one “due diligence” questions. They are posted here. I wrote up answers, and Mark reviewed them. I then sent them to Tim together with the necessary attachments on May 24. The answers are posted here. Bring a lunch; it has eleven pages and several attachments that I did not post.

A second set of twenty-one questions came on May 28. They are posted here. My answers and supporting documentation was sent on June 2. They are posted here.

The third set of ten questions arrived on June 17. These, which were more personal than technical, are posted here. By this time I was getting very antsy about whether this process could be completed before Sue and I departed for our vacation in Russia. The file of answers has the same date and is posted here. Since all my answers were reviewed by Mark or his staff, one of the dates must be wrong.

I remember one after-hours telephone call that I had with Tim. I have always hated telephone calls, and I had been spending an inordinate amount of time writing up very detailed answers to his questions. He told me that I sounded like I had “seller’s remorse”. I explained that what he heard in my voice was my lifelong aversion to negotiating over the phone.

On Thursday, August 5, Tim finally sent to me and Mark the purchase agreement (here), promissory note (here), stock pledge (here), and employment agreement (here). I immediately called Mark’s office and left word that I was leaving for vacation on Sunday and would be back in the office on Monday, August 23. Nothing was to be done until they heard from me. I asked Denise to keep me apprised of any developments, but I warned her that I was not confident about how reliable my access to the Internet would be.

The documents were long and complicated. However, they appeared to my untrained eyes as pretty much in accord with the LOI. My obligation, which previously had consisted of a definite two-year commitment and another tentative two-year commitment had been changed to a definite three-year commitment.

Russia: For many months Sue and I had been planning to take a river cruise in August in Russia from St. Petersburg to Moscow (described in great detail here). Because the arrangements had been made in conjunction with our friends, Tom and Patti Corcoran, postponing the trip was never a serious consideration. I had put in a lot of effort to get the most out of the trip including spending a lot of time trying to remember the Russian that I had learned in the sixties. I even downloaded a set of flash cards for Russian vocabulary from the Internet. I used them for at least an hour per day.

I was very excited about the prospect of seeing both the major cities of Russia as well as a little bit of the vast territory between them. I was happy that the deal with Tim seemed to be nearing consummation, but I did not like the fact that I would be on a ship in Russia while the unsigned documents were in Hartford and St. Louis.

Viking Surkov is now known as Viking Helg.

On day #11 of the cruise, Thursday, August 19, our ship. the Viking Surkov, was docked on the northern edge of Moscow. I was scheduled to take a bus tour to Sergiev Posad, which had been outrageously described to us as the Vatican City of the Russian Orthodox Church. Before breakfast I had made my way to the center of the ship, where the Internet service was the closest to tolerable. My journal has only this brief description: “I had just enough time to download my e-mail messages. A couple of the work-related ones were rather disturbing, but there was not much that I could do about them.”

The disturbing messages were from Denise. Evidently Tim’s lawyers had been communicating with Mark about details of the agreement throughout my absence. That was disturbing enough, but Tim himself had contacted Denise and had told her that his bankers had been questioning some aspects of the deal. He wanted to rewrite the purchase agreement. I was astounded to learn that the bankers were still involved. I thought that surely he must have shown his plans to them before he sent them to the lawyers and then to us. What in the world was going on?

Tim’s new plan: I don’t have any documentation of the new plan that I had to deal with when I returned to work, but I am pretty sure that I remember it in some detail. He proposed to buy only Denise’s 25 percent of the shares immediately. Sue and I would still be majority owners. I would hire him as marketing director at a salary of $50,000 per year. In three years he would buy the remaining shares if we had met the sales objectives that we had outlined. They are posted here.

I considered this proposal laughable:

Sue and I received nothing.
Since the business was not being sold, Steve Pope received nothing except salary cuts.
He wanted me to let my most valuable employee go and voluntarily terminate a relationship that I had worked hard to cultivate.
My new partner would be someone with whom I was dreading working.
TSI’s new marketing director had no credentials and no ties to either of our target markets.
He wanted to set his own hours and work from home.
If (actually when) the plan failed, it was still my responsibility.
Sue would kill me if I agreed to this.

I tried to explain why this was a non-starter. I don’t think that Denise would have agreed anyway, but our agreement with her prohibited her from selling her shares privately.

I made one more trip to St. Louis to try to persuade him. Denise thought that it was a waste of time and money, and so I had to pay for it myself. Tim picked me up at the airport in his snazzy Lexus sports car and drove us to his house/office in Chesterfield, MO. I tried to resurrect his original proposal with every argument that I could think of. He listened to me politely and said that he would think about it, but I knew that the deal was dead.

I wrote a letter terminating our contract with Mark as soon as I returned. Here is the text:

Please terminate our contract immediately. At this point, it appears that the deal is beyond resuscitation. If this transaction is somehow revived, we may want to start anew.
Thank you for your assistance. It is a shame that so much effort was wasted on such a futile endeavor.

Explanation and Speculation: Here is what I think might have happened. The banker(s) were probably not impressed with his idea. However, they must not have rejected it out of hand because he was still willing to buy out Denise. So, he must have been able to lay his hands on $250,000. I think that they probably were asking him to put up his house or some other fixed asset as collateral for the rest of the money. Either this gave him cold feet, or perhaps his wife put her foot down. In either case I blame the feet.

Could this gigantic SNAFU been avoided? I think so. I should have insisted that Tim show the Letter of Intent to the bankers. He had allegedly already bought and sold companies. I assumed that he would have lined up financing first before telling someone that he wanted to give them $1 million. Like Fllounder in Animal House, I fucked up; I trusted him.

Would the original plan have worked? It would only have worked if Tim had been able to convince two or three large retailers to buy AdDept. At that point the only ones left who did not use AdDept and also did a lot of advertising were Walmart, Home Depot, Lowe’s. Dillard’s, and chains of grocery stores and drug stores. Maybe he could have pulled it off, but I cannot imagine how. Maybe he knew how to persuade them to let me talk with the advertising managers and then give a presentation, but I had seen no evidence of it.

At the same time we probably would have needed to pivot our development to use more attractive input and output. We also probably would have needed to come up with a way to handle Internet advertising in a useful manner. Both of these tasks would be daunting.

Even if we had succeeded, I think that my life would have been hell for three years. I was absolutely and completely honest in everything that I said to him, but there were certainly things that he did not understand. For example, I seriously doubt that he understood that the A^xN revenue was dependent on the AdDept clients. When an AdDept client stopped using the system, was purchased or absorbed by another retailer, or outsourced the buying of its newspaper ads, all or at least a majority of the associated A^xN revenue disappeared.

Denise, who was ten years younger than I was, wanted to sell because she desired to try something else. I had no such ambitions. I wanted to sell because I could not see a way to make the business continue to be viable without a huge expenditure of time and money.

I would have done everything that I could to make it succeed, including going back to working 70-hour weeks. It would have required a herculean effort to make the business work without Denise. Keep in mind that I had celebrated my sixty-second birthday on the ship in Russia. Whom could I hire to replace Denise? I could probably find someone with the experience and skill of the Denise whom we hired in 1984, but no one in the U.S. could just take her chair and do what she was doing in 2010 without a lot of on-the-job training. My rule of thumb was that new programmers generally cost me more time than they saved during the first six months of employment, and Denise meant much more to the company than any programmer.

I would not have taken any vacations during those three years. That means that I would have missed the South Italy tour in 2011 (described here), which was our last tragic adventure with Patti and Tom. In 2012 we took a Larry Cohen bridge cruise, the famous honeymoon for one (described here). I would never have met Frank Evangelista. In 2013 I spent a few days at the Gatlinburg Regional bridge tournament with Michael Dworetsky (describe here). A lot of pleasant memories would have never been created.

Worst of all, I think that Tim would have inevitably come to blame me for the company’s failure. I can imagine awkward and even painful telephone conversations on a weekly basis. I don’t know what he would have tried to make me do to fix the situation. You can’t squeeze blood from a stone. He might have sued me. I cannot imagine what the grounds would have been, but he probably had much deeper pockets for legal fees than I did. For a guy like me that would have been a real nightmare.

Expenses: Denise and I spent a lot of money, and I took on more than 75 percent of the cost. We spent $24,000 for Steve Pope’s activities. I don’t remember what the appraiser charged, but it was much more than $1,000. Mark charged us at least $12,800. The trip to St. Louis cost $500, and our dinner with Tim was nearly $150. So, the total charge was around $40,000. I also spent a great deal of time on this project, and at the time we were billing out my services at the rate of $1,000 per day.

This was not quite as bad as it looked. The expenses were deductible, and at the time I was paying a lot in taxes. Furthermore, if the effort had been successful, Sue and I would have received hundreds of thousands of dollars. In 2009 I invested a high percentage of my savings in an indexed fund based on the S&P 500. I would presumably have augmented that with an even higher percentage of the windfall. From that time through October of 2023 the S&P 500 has increased in value by approximately 300 percent! Do the math.

1. Steve Pope was still in the business brokerage business in 2023. His company was called Pope and Associates, LLC. The website is here.

2. Mr. Gunville’s LinkedIn profile is here.

3. Mr. Dustin’s LinkedIn profile is posted here. FRG’s website can be viewed here.

4. M&F’s website can be found here.

5. NAS’s website is here. Mr. Lerner’s LinkedIn page is here.

6. Several companies called the Catalyst Group existed in 2023, but I don’t think that any were the people to whom I sent the letter.

7. Corum’s website is here.

8. VR’s website is here. Mr. Capozzi’s LinkedIn page (posted here) indicated that he owned a VR franchise.

9. George Abraham’s LinkedIn page is here.

10. For a short while I placed the most current TSI backup tape in the P.O. box. The clerk quickly put an end to that. He said that it was not allowed for the owner of the box to put anything in it. The owner could take things out or leave them in the box, but only post office employees could place anything in the box. I did not argue. I think they were worried about a bomb.

11. Tim Finney’s LinkedIn page lists his occupation as CEO and Founder. It is located here.

12. Webex is an Internet product from Cisco systems. It allowed people to view on their own systems what was being displayed on remote systems. This was, of course, before Zoom existed.

1999-2005 Mike’s Visits to Jim Wavada

Posted on August 19, 2023 by Mike

Alone in Johnson County. Continue reading →

In one sense my mother’s death in 1998 came as a shock to my dad. In the previous few years her health had deteriorated rapidly. However, for the vast majority of their relationship, she had been the one with the longer life expectancy. She was younger and female, she had never smoked so much as one cigarette, she had very regular habits, she made sure to get plenty of exercise, she ate healthy diet, and she drank very little.

My dad, on the other hand, smoked pretty regularly for nearly fifty years. He was not a drunkard by any measure, but he spent a lot of time with salesmen and advertising people for whom liquor was considered a lubricant. He ate whatever he felt like having (including raw hamburger!), and his only exercise was golf. Furthermore, he had had some kind of incident on a vacation in Arizona that had something to do with his heart.

Throughout their marriage mom was the head of the household. She cooked, cleaned, and did the laundry. She also paid all the bills and managed the cash. If something needed to be fixed or purchased, she took care it. My dad considered it his responsibility to provide enough income for her in the present and the future, and he definitely did that. However, he had never—at least since 1947—given much thought to the little details of daily life until my mom became incapacitated and then died. He confided to me that he always thought that he would die first, and with the insurance, pension, and investments, mom would be all right.

Shortly after mom’s death dad moved into a somewhat smaller apartment that was on the ground floor. Although I can clearly picture both it and its location, I have forgotten the address. My dad had a lot of good friends. I am quite sure that they helped him through the transition. They knew that he had depended on mom, and they gave him good advice about dealing with quotidian matters. They also kept him involved in social activities. At least once a week they had regular breakfasts together, and they invited him to other get-togethers. He also kept up his golf game, such as it was. Needless to say, he kept attending church.

Near the end of this period my dad had one of his hips replaced. I was not involved in the planning or execution, but he told me that the doctor said that the other hip was nearly as bad. His friends must have helped him deal with this as well. I remember that he seemed to be able to walk fairly well after the operation.

One problem that they could not address was his vision. Somehow the retina in his right (I think) eye became detached. He had no vision in it at all. He therefore, had no depth perception. To make matters worse, a cataract was developing in his left eye, which was more than 75 years old.

My dad’s driving ability was definitely suspect. At some point he decided to stop driving on major thoroughfares. This was a good idea. Drivers on heavily used road need good peripheral vision, and his one eye was not enough. Parking was also problematic because of the need to make precise judgments of distance.

He had planned out relatively safe routes to the places that he frequented. If we were going to one of those places—such as the house of one of his friends or a nearby eatery—he drove and I sat nervously in the passenger’s seat. More than once we went to a fairly upscale Italian restaurant in a nearby shopping center. The waiters did not know how to pronounce many items on the menu.

Although I was extremely busy during these years, I stopped in to see him whenever I could. Whenever I was scheduled for a trip to the Midwest or the West Coast I tried to add an extra day or two for a stop in Kansas City. I usually took the shuttle to and from KCI airport. We used his Ford Taurus to get around when I was there.

I made one special trip to be with him when he had the procedure to fix his cataract. Since his other eye was worthless, I had been very worried that in the unlikely event that something went wrong, he would be blind. However, when he came out his vision was much improved. He told me that he had always thought that the blue street signs in the area that he lived were green. Also, he could now see the letters clearly.

Pilgrimages: During my visits we almost always went to at least one favored restaurant that could not be reached easily on side streets or had problematic parking arrangements. I drove on those occasions The establishments that I remember very clearly were the Village Inn for huge breakfasts, Dixon’s for chili, and RC’s for fried chicken. These trips were more like pilgrimages that just dining out. Each deserves its own paragraph.

The Village¹ Inn was located in Mission, KS. The only reasonable way to get there was to take Metcalf, which was a very busy four-lane road. The restaurant was similar to an IHOP, but they also offered something called a “skillet”. The menu explained, “Each skillet meat is prepared with country potatoes, two eggs, any style and served with a side of made from scratch buttermilk pancakes. Egg whites or low cholesterol egg substitute available.” That may sound like to much to eat, but the “Ultimate Skillet” added all of the following: “Two hickory smoked bacon strips, two sausage links, ham, mushrooms, green peppers, onions, tomatoes and melted cheese”. My dad usually ordered a slightly less ambitious skillet, but I generally settled for an omelette. Coffee cups at the Village Inn did not stay empty long.

Dixon’s² chili was nothing like any you have tasted. It was Harry Truman’s favorite restaurant both before and after he was president. Their chili had no beans, but you could ask for some. However, if you demand catsup, you might be thrown out. Actually, you would only be “fined” ten cents. The chili is served on a plate. It is not very hot, but hot sauce and ground peppers are on the tables, and most diners make ample use of them. The restaurant that we patronized was on 75th St., a very busy artery. So, I always drove. Dad always ordered his with tamales. I preferred mine dry. The recommended beverage was RC Cola.

My mother made good fried chicken, but when I was growing up there were still several places in the Kansas City area that made exceptionally good fried chicken. When I was growing up our go-to restaurant for this delight was Boots and Coates. Later my dad found another good one in Martin City on 135th St., RC’s³. If I was in KC for more than one day, we drove there for supper.

The computer: My dad wrote a satirical book, Yup the Organization⁴, that was published in 1986. I am pretty sure that my mom typed the manuscript for him. No one else could read his handwriting, which to me always looked like rain.

He had other ideas for books. He somehow came into possession of a semi-computer made by Brother that could do word processing but nothing else. After mom died, he wanted to buy a computer so that he could send and receive emails, mostly from me. Someone else helped him buy it. It was left to me to describe how to use America Online.

It was hard for him to see the cursor. I adjusted it so that it was larger. Then I set up his account. I created an icon on the desktop for AOL.com. I showed him how he could move the cursor around by making similar movements of the mouse. I did not explain precisely how the mouse was able to cause this. Instead I had him practice double-clicking⁵ on the AOL icon. He finally got it to work, and the login screen appeared. He entered the user ID and the password that I had previously established. Almost as soon as he pressed Enter, the computer’s speakers greeted him with, “You’ve got mail!”

My dad was excited and justifiably proud of his accomplishments. Although I advised him strongly just to delete the items that appeared in his Inbox, he insisted on opening the first one. When he double-clicked on it the contents appeared on his screen. It was explicit pornography⁶ in vivid colors.

In shock he lifted the mouse off of its pad and waved it at the screen as one might use a crucifix to ward off a vampire. I despaired at the prospect of talking him through deleting the email. Instead, I wrested the mouse from him and did it myself.

Dad was eventually fairly competent in the use of text-based email. I never attempted to teach him about images or attachments.

I also tried to help my dad with word processing. He could enter and edit the text, and he knew how to save it. I tried to teach him how to copy and paste. He just could not seem to understand the concept at all, and, despite the fact that I had trained hundreds of people to do tasks much more complicated than copying and pasting, I eventually gave up.

So, he used the word processing on the computer in essentially the same manner as he used his old word processor—hunting, pecking, editing, saving, and printing.

He wrote two more books. I read them, but I did not like them. One was an insider’s look at how dad’s insurance company had gotten Senator Bob Dole to rescue them from a tax mess. The other was a fictional story about three brothers.⁷ Dad tried to get the Dole book published, but it never happened.

Other adventures: My dad loved to play golf. His vision limited his ability to do it. For a while a friend of his walked with him and spotted his ball for him. I don’t know how dad could have gauged the distance on putts. In all the time that I played with him, I never saw him measure a distance in number of strides, and doing such a calculation would have been foreign to the nature of someone who could not balance his checkbook.

I did not play any rounds of golf with him during this period, but we did go to a driving range together a few times. I had to describe to him how much slice he had imparted to each shot. He always said something like, “I’m not coming through the ball enough.” I had no idea what this meant.

I attended two or three of the all-male breakfast gatherings of my dad’s friends. At one of them someone asked me about my business. I explained how we installed AdDept systems to administer the advertising departments of large retailers such as Macy’s and Saks and how TSI was in the process of developing and marketing a service called A^xN to process insertion orders from the retailers to their newspapers. Some of the guys were quite interested in the latter project.

I often ran a few miles in the morning. Once, on a fairly warm day, I did ten miles, and it wore me out. When I got to the apartment I lay motionless on the carpet. Dad nearly freaked out. I had overdone it a bit, but within ten minutes I was functional again. That’s what it is like to be a runner. You recover much faster than people think.

On September 18, 2004, dad and I watched the football game between Michigan and San Diego State, then coached by Brady Hoke. It was a terrible game. SDSU was ahead 21-17 at the half. As the teams left at halftime, the field announcer asked Lloyd Carr what he expected in the second half. He tersely said, “I expect a comeback.” U-M scored a touchdown early in third quarter. After that it was an excruciating duel between the two punters.

The big move: In 2005 my dad was diagnosed with macular degeneration in his left eye. He was given treatments to arrest it. They seemed to work, but he was still legally blind. He could not drive.

The area of KC that he lived in had no public transportation to speak of. I proposed that he sell his car and move closer to me and Sue.⁸ He wanted to give me his car, but I did not want it. I liked my car, and when I stopped liking it, I wanted to pick out my own model and color.

I expected that after he came to the area he would live in an apartment for a little while. Meanwhile Sue and I would erect an addition to the north side of our house tin Enfield to provide him with a place to stay. We did eventually add on to the house, but by then I had come to realize that the idea of him moving in with us would not work for a large number of reasons. It hurt me that I did not keep my promise, but I don’t know how I could have.

So, he lived by himself in apartments in Enfield for six years. That story is related here.

1. In 2023 The Village Inn in Mission appeared to be thriving. Sue and I also frequented the one in Clearwater, FL.

2. Dixon’s was renamed Fritz’s Chili at some point. However, no changes were made when the restaurant in Overland Park was purchased in 1967. It closed in 2018, one day before my dad’s 96th birthday, which he celebrated in another realm.

3. In 2023 RC’s was sold to a couple who announced their plan to leave fried chicken on the menu but also serve Thai food!

4. In 2023 dad’s book was still available on the Internet. He let me read the manuscript that he had submitted. It was pretty good. There was one vignette about a meeting that I particularly enjoyed. Unfortunately, the editor made him remove that item because he (or maybe she) found something potentially offensive. The end result was a work that could not decide whether it was satirical of a self-help book. The nonsensical title was also the editor’s idea; the book made no mention of Yuppies.

5. This took some time. My dad was extremely left-handed, but he used his right hand for the mouse. So, his right forefinger was challenged to perform an activity that his left hand had not yet mastered. Furthermore, to my knowledge he had never performed any kind of fine movement with his right hand. He had never learned the basics of any musical instrument. His typing was strictly hunt-and-peck, and he generally did more hunting than pecking.

6. This might have been the only pornography that my dad ever witnessed. Although he was a contemporary of Roger Sterling, he had a very different set of values. Foul language and off-color jokes or stories were not tolerated in our house. There was no mention of sex at all in my family.

7. Yes, my dad had two brothers and no sisters. He read almost fiction. The only fictional book that he read while I knew him was The Godfather by Mario Puzo, which he read on someone else’s recommendation. He could not get past the language. His own novel had no setting. He left every aspect of the background story vague. I found it almost impossible to read. In fact, I could not get through it.

8. Jamie moved to Birmingham AL in 1999, as is explained here.

2005-? Wavada.org

Posted on June 17, 2023 by Mike

My very own website. Continue reading →

In 2003 Sue and I took the “Best of Italy” tour sponsored by Rick Steves. I then wrote a journal compiled from the notes that I had recorded every day. After I was satisfied with the results I assembled them into a pdf file called “How I spent my Italian vacation” that I shared with other tour members and a few other people. That document is posted here.

The programming tools: During this same period IBM discontinued support for the Net.Data product that I had used to write the software for A^xN (introduced here), TSI’s online clearinghouse for insertion orders from advertisers to newspapers. Instead, IBM had agreed to offer the php environment that had been developed by Zend¹. I had previously learned about php from Ken Owen (Introduced here). He had told me that I could create and run php programs on my Windows computer for free by downloading WAMP, which stands for Windows (operating system) Apache (HTTP server) MySQL (database) php (scripting language). I downloaded it to my PC, set it up, and used it to write a little problem management system for TSI that was actually used for several years.

I had already learned that in order to do programming for the Internet that accessed a database you really need to know five languages: HTML, JavaScript, Cascading Style Sheets (CSS), SQL, and a scripting language to fit all the pieces together. I had books that documented the first three. I soon discovered that books on php and MySQL were not necessary. The syntax of each was thoroughly documented online, and answers to every question that I had were easily found using google. I never had to ask anyone for help.

The first project: Sue and I had planned for another trip to Italy in 2005. This time we invited our long-time friends Tom and Patti Corcoran to accompany us on another Rick Steves tour, “Village Italy”². I intended to take notes and assemble them into another journal. This time, however, I wanted to do it a little more professionally. I purchased a Cascio point-and-shoot digital camera, mostly using points from one of my credit cards. Since I wanted to allow others in our tour group to be able to enjoy the journal, I needed to build a website. I knew how to do that on an AS/400, but I wanted projects like this to be independent of the business, and I was not about to buy an AS/400 and try to run it from my house. I wanted someone else to manage the site for me.

I did a little research on the Internet. A company named iPower seemed to offer everything that I needed at a fairly reasonable price. Its tools seemed to be well documented, and, especially for the first few years, the technical support was excellent. My first contract with them was signed in July of 2005. I might have had a free month or two before that.

I decided to name the website Wavada.org. Wavada.com was available, but I had no intention of using the website to make money. I wanted to a place to noodle around with Internet programming (my personal computer, which at the time was a laptop) and a separate place where I could show some of the things that I had developed to the world.

I needed some tools on my PC to let me edit the text and images. I had previously downloaded TextPad, a “shareware” (free but with requests for donations) product that was better at editing text than the program that came with Windows. I purchased a copy of UltraEdit, which could be tailored for use with the color-coded and spaced text of php scripts, and Paint Shop Pro, an inexpensive program for editing image files. My plan was to do all of the development on my PC and, once everything was working, upload everything to Wavada.org using either File Transfer Protocol (FTP) or the File Manager program that iPower provided.

The first journal: My first big project used php to create one web page for each day of the 2005 trip. I created a folder named Images and inside of that folder a folder the trip (VI). Inside the trip folders were folders for each day (VI01, VI02, etc.) and one each for the full-page version of the photos³ and the page (VI00) describing the preparations and the travel day. I later wrote a php script that was included at the top of the code for each trip that. This contained all the common scripts for handling layout and navigation as well as the unique elements such as character sets for foreign words.

A separate php script for each page contained the code necessary to display the page. Most of the necessary functions were stored in a file named JournalFunctions.php. A file named JournalSetup.php contained other settings. These were all “required” on every page. Styles were stored in JournalStyle.css and JournalMenuStyle.css.

For the most part the original design worked fairly well. One difficulty that I had no way to anticipate was that the Unix version on the iPower servers was more sensitive to capitalization than the Windows version. I had to be careful with the file names assigned to images.

Twenty years later I find it astounding to report that I completed all of this within a few months. To each member of the tour group I sent an email that invited them to view the finished product on Wavada.org. Quite a few of them looked at a good portion of the journal and responded that they really liked it.

Other projects: I needed to design a home page. I knew that I wanted to have a huge wave as the background so that people would know how to pronounce the name Wavada. I found a photo of with very high density that depicted a monstrous wave better than I could have even imagined. It was on the Internet, but I don’t remember the location.

iPower offered an incredible array of free features that were associated with the website. The two that I made the heaviest use of were email and WordPress. I only needed to create three or four email accounts, but I made good use of them. I made Mike@Wavada.org my primary email account. Much later I created another account called Yoga (the name of my laptop at the time). Email sent to the Mike account was automatically downloaded to Outlook on my desktop. The Yoga account was not. So, I could send or forward emails from Mike to Yoga for activities (such as ZOOM meetings) that required the laptop.

I also set up an account for Sue, but I don’t think that she ever used it.

The other free feature that I employed a lot was WordPress, the software that I used to make this and hundreds of other blog entries. The oldest object in the WordPress section of Wavada.org is from 2010. However, I don’t think that I made much use of the product until March of 2012. That is the date of the oldest images that I uploaded. I might have written a few earlier blog entries that contained no images. An incredible number of these images—and a few other files—were uploaded during the pandemic and the subsequent months.

At first the home page for Wavada.org simply contained links to the few items that I wanted to allow the public to see. I changed the format dramatically when I discovered a widget that was available in google’s jQuery library. This allowed me to present the table of contents in an attractive tabbed manner.

I wrote a large number of programs concerning the game of bridge (introduced here) for my own use. For a while I maintained a complicated set of programs that I wrote to keep a detailed record of the bidding agreements with my partners. Eventually I decided that this was too much work (as of 2023 I had played with 141 different partners). I also created online programs for displaying an article index for topics covered in the Bridge Bulletin (posted here) and for providing game plans for challenging declarer problems (posted here).

I figured out how to parse the pdf files for hand records from bridge games. I created a database of these hands so that I could establish probabilities to associate with certain bridge situations. For example, I determined that Losing Trick Count⁴ was more accurate at predicting the number of available tricks at game level or lower than point count that has been modified as suggested by Marty Bergen in his Slam Bidding Made Easier book. However, the opposite was true for higher contracts.

I started to attend Wednesday evening games at the Simsbury Bridge Club in 2004. At some point I created a webpage for the club. It was still in use in 2023. The link is here.

As an adjunct to my job as webmaster I created a database of bridge players throughout North America on Wavada.org for District 25 of the American Contract Bridge League (ACBL). That story has been chronicled here.

I adapted the code for the travel journals to create online pages for each chapter of the book that I wrote on papal history entitled Stupid Pope Tricks. The book is posted here. The story of the Papacy Project that led to its creation is chronicled here. I also posted in the same format Ben 9, my historical first-person novel about Pope Benedict IX, here.

1. In 2023 this product is still offered for the i5 operating system. Zend has been purchased by other companies a few times.

2. The journal for the 2005 tour is posted here.

3. I used the same file names that Cascio provided with the letter b at the end. For later journals I dispensed with the uploading of the smaller versions of the photos and instead uploaded a full-page version of each image and used HTML to specify the size displayed in the journal. I also changed the naming of the images in the daily folder to be meaningful.

4. Losing Trick Count is explained here and elsewhere on the Internet and in print.

2001-2006 TSI: Weekly Partners’ Meetings

Posted on May 4, 2023 by Mike

Agendas for meetings. Continue reading →

Between January of 2001 and November of 2006 I met pretty often with Denise Bessette (introduced here), who was by then my partner and VP of Application Development. I found a folder of Microsoft Word files for the agendas that I wrote up for these strategy meetings. Starting in 2003 the meetings became more regular. They occurred on many if not most Wednesdays, the day that I was most likely not to be at a client’s.

We generally ate lunch together at an order-at-the-bar restaurant on the west side of the river. It had picnic tables near a small stream. I can’t remember the name of the place. I took a drive in the area that my memory associated with its location, but I could find no trace of it. I suspect that it closed, and the land was bought by a developer who put it to another use, perhaps condominiums.

The following summaries are mostly in chronological order. Almost every AdDept client is mentioned at some point. Separate blog entries with much more details have been posted for each of them. They can easily be found using the 1948 Project’s master index program, which is available here.

Many items on the agendas are repeated on subsequent agendas. A few of them persist over years. These were issues for which we never found solutions. The most obvious examples were the efforts to find additional uses for A^xN that would benefit newspapers and/or advertisers.

By 2001 the nature of and name for A^xN¹ had been decided. Our focus was on how to roll it out to the AdDept clients and what we could do to make it more attractive both to the advertisers and the newspapers. We also discussed potential support issues and how the new model 170 that TSI had recently purchased could handle the load of handling the traffic from AdDept clients and newspapers. Occasionally we talked about personnel and other business-related matters.

By 2002 the business environment for large department stores had changed dramatically. Before listing the agenda for one of the meetings I wrote, “We need to change our attitude 180 degrees. Previously we had excess demand and were struggling to increase our capacity to meet it. Now we have excess capacity, and our customers are frugal.”

I had used Net.Data² extensively for A^xN. At the time it was the only thing available on the AS/400 that could interact with the database. By 2002, however, IBM was telling people not to use it. However, it was several years before IBM provided an equivalent tool. Java³, which I had studied extensively and had concluded was not suitable for what we wanted to do, was IBM’s solution to everything.

I was surprised to read how uncertain we were about the willingness o AdDept clients to use A^xN. The meeting in March mentioned the need for a second installation. Before reading this I was pretty sure that Belk⁴ was the first, but maybe someone else had used it on a limited basis.

In 2003 Denise and talked a lot about what kind of programming was marketable to our clients. We investigated quite a few products that claimed to make it easier to make native AS/400 programs web-based . We also talked about what features could be added to A^xN so that it would be more valuable to advertisers or newspapers. Usually one of the last items on the list was whether we should spend time converting our code from BASIC to RPG or something else.

In May Sue and I took our first vacation in Italy. I wrote a journal about that adventure and posted it here.

The meeting of November 5 was the first mention of Bob Wroblewski, who has been introduced here. The next few agendas mostly consisted of the same items.

In January of 2004 Bob and I flew to California to visit Robinsons-May and Gottschalks. Bob then started enrolling Rob-May’s papers. After that the process of getting newspapers to subscribe to A^xN snowballed for several years. At about the same time our long courtship of Dick’s Sporting Goods finally paid off with a contract for AdDept. So, in only two years the outlook for TSI had improved greatly.

In February it occurred to me that there might be one dominant software company for the newspaper business. If we could create an interface with their system, it could advance the A^xN project tremendously. However, I later discovered that each paper, if it had anything at all, had developed its own software or paid someone to do it. There was no uniformity. Fortunately I discovered that this was a blind alley before I wasted a lot of time, money, and energy on it.

The agenda for the February 18 meeting made it clear that the A^xN project was about to take off. Most of the long-time AdDept users had at least been contacted. Stage Stores was enthusiastic, and they had just acquired another chain named Peebles. Finally, Dick’s Sporting Goods had finally signed the contract to purchase AdDept. To deal with the expected increase in use of the Internet by the newly subscribing newspapers Denise was arranging for installation of a T-1 line from AT&T with the Cox Cable connection as backup.

The March 3 agenda closed with a mention of the NAA, which was the abbreviation for the Newspaper Association of America (changed to News/Media Alliance in 2016). I eventually talked with someone at its headquarters, but I foresaw that it would take a lot of time and effort to build a productive relationship with the organization. It might have been a good project for Doug Pease (introduced here) or Jim Lowe (introduced here), but at that point they were in the rear-view mirror. I never thought that this would have been a good fit for Bob. Besides, he was busy talking to newspapers, or at least soon would be.

It took me a few minutes to decode this entry on the entry for March 24: “Robinsons: Lower price for LANG?” LANG was the Los Angeles Newspaper Group,^.5 a company that printed and distributed tabloids in Los Angeles and its suburbs. Advertising for all those papers was managed from one central location. TSI agreed to send them one bill. We treated them like one large paper with several editions.

In April we were waiting for Dick’s to begin the solicitation for A^xN before we approached Macy’s West and RadioShack. The April 21 entry contained positive news about Filene’s use of AdDept for accounting, including the monthly closing process. The next week Denise and I discussed the proposed trip to talk with Hecht’s main paper, the Washington Post. I ended up visiting them on May 14. It gave me quite a thrill, but I don’t think that they ever agreed to use A^xN. Apparently we also considered a press release about being in business for twenty-five years, but I am pretty sure that we never did it.

The agenda for May 26 poses this question about Filene’s: “Have they made a big mess?” Bon Ton agreed to send letters to its newspapers about A^xN.

In June we discussed various methods of emailing claims. I don’t recall that we ever took any action on this. There was ominous news from Federated that they put all quotes on hold. The total number of orders in A^xN exceeded 100,000. The June 30 agenda announced that Dick’s was moving into its new building over the subsequent weekend.

The first item on the July 21 agenda was “Denise’s three issues”. I wonder what they were. Item #10C talks about a follow-up meeting with the Washington Post that never happened. The next week’s agenda explained that they did not respond to my email. A second e-mail was sent on August 4. On August 25 (my dad’s eightieth birthday) I called the Director of Advertising Services.

Something distressing was evidently going on at Parisian, but I don’t remember what it was. That disclosure was somewhat offset by the following good news: “RadioShack: 34 active; 39 testing; 22 Macy’s West; 15 L&T; 4 Parisian; 56 other.” RadioShack did one of its four geographic divisions at a time. The last two entries brought up new subjects: “How can we make better use of my time and Lucia’s⁶?” and “5-year plan”.

The August 4 agenda was the first to mention SQL⁷. I used SQL for all of the A^xN programs, but the AdDept programs mostly created temporary indexed output files that were populated by one program and read by another using IBM’s recommended approach, ISAM (Indexed Sequential Access Method).

Marshall Field’s (introduced here), the last big installation of the May Co. version of the AdDept system, was first mentioned in the agenda for September 8. We were very excited about the meeting scheduled for September 16 at Hecht’s advertising department in Arlington VA. By this time the work for the Peebles installation at Stage Stores was operational enough that we were ready to solicit their newspapers for A^xN.

I was serious enough about contacting companies that sold software for ad agencies that I spent $35 to buy the booklet from the AAAA. I questioned whether we should write to each of them to propose an interface with their system and A^xN. I don’t remember ever doing so.

The agenda for November 1 mentioned that Field’s used an ad agency for both broadcast and newspaper. My recollection was that they started using A^xN almost immediately and dropped Haworth, the agency that bought newspaper space. However, later entries seem to contradict this. The same agenda mentions that TSI was carrying $55,000 in questionable receivables in the last month of its fiscal year.

I never had to make an onsite visit to our A^xN client in Guam.

The November 10 agenda mentioned that—after months of foot-dragging—Federated Systems Group was finally going to “cut over” to their new AS/400 system. During this period we were worried about providing support for A^xN for Macy’s West’s newspapers in Hawaii and Guam. This was needless. The papers subscribed for years without any problems. This was also the last agenda that included a mention of a press release about TSI’s twenty-fifth anniversary.

A major issue early in the year was how to handle the process for installing changes that Dick’s had forced upon us. There were other issues, too. The first agenda of the year ends with the question: “How can we get this installation on the right track?”

Two minor enhancements to A^xN for the advertisers had been completed: custom emails and downloading of email addresses. However, I had apparently given up on the possibility of interfacing with computer systems used by the newspapers. There was also a process for reconciling the orders on A^xN with the schedule on AdDept.

By March 10 we had a big programming backlog because of the large number of difficult jobs for Marshall Field’s. Denise controlled this process. I simply asked, “How can I help?” In the same meeting we discussed for the first time what, if any thing, we should do to forestall Macy’s from replacing AdDept with the system known then known as FedAd that had been developed by Burdines. Our contact at Macy’s West stated that “it did not exist”.

At the March 25 meeting we talked about Macy’s East for the first time in many months. For the April 28 and May 4 meetings there is separate agenda for A^xN. For some reason I seemed worried about using it at Foley’s and Stage Stores.

The first item on the regular May 4 agenda was one word: “Lucia”. Lucia was able to handle much more challenging projects than our other administrative employees. The problem was trying to come up with things for her to do. Another issue on the same agenda posed some interesting questions:

We never mastered the trick of Cloud Computing.

How could we set ourselves up to manage systems for our small clients? Bon Ton, Gottschalks, Neiman Marcus
1. IBM (like Federated)?
2. TSI
  1. Dedicated high-speed line for each user?
  2. On the net?
    1. Telnet? How would they print? Pdf?
    2. VPN: AS/400 to AS/400?
    3. VPN: PC to AS/400?
  3. High availability?
  4. Disaster recovery?
3. A third party?

We did not spend a great deal of effort on trying to provide “cloud” computing for our customers. It would have involved a great deal of expense and risk. Just seeing that term “disaster recovery?” item gives me the chills.

Later in May Sue and I took our second Italian vacation with our friends Tom and Patti Corcoran. I wrote a journal again, but this time I had a camera. The results are posted here.

The agenda for June 2 began with the surprising news that Chuck Hansen at Marshall Field’s had asked me to back off on A^xN. It also mentioned the agenda for a meeting with Macy’s Marketing on 5/17. It probably intended to say “6/17”. The next agenda, dated July 8, only stated, “Follow up with …” I must have forgotten the name (Robin Creen) of the lady with whom I met at Macy’s Corporate Marketing. There is also a reference to Bloomingdale’s. I suspect that this was in response to information from Tom Caputo, who worked with AdDept at both Lord & Taylor and Saks Fifth Avenue, that Bloomies had never taken the FedAd software out of the box.

The July 11 agenda has some detailed information about a proposed newsletter publicizing how AdDept handled inserts. Some of these enhancements were done for Dick’s.

The August 26 agenda has a new and somewhat mysterious major topic called “AdDept ideas”. The two subtopics are “SpooliT⁸ ($9K) or other Excel” and “Service Bureau”. I think that SpooliT made .csv files out of spooled output files. It may have had a few other features.

Throughout this period there were references to The Oregonian, the major paper in the Portland area that stopped paying invoices for A^xN without canceling and never responded to attempts to find out why.

The agenda for September 14 mentions the long letter that I sent to Robin Creen. Its contents are posted here.

The agenda for October 12 had several tantalizing references. It began by stating that IBM’s VPN⁹ product, which TSI used for communicating through the Internet, with clients’ AS/400s would be activated on the following Saturday. It also reported that a newsletter had been sent out.

Robin Creen topped the October 24 agenda, but there were no details. The second item referred to renewal of iSeries News, a magazine.that catered to the AS/400 community. It had undergone many name changes, and the content had also evolved. We kept all of the back copies in the shelves that in 2023 are in my office. When we closed down the company (details here), I threw all of them away.

The third item was “SBC Contract”. I don’t remember SBC, but I suspect that it was an IBM Business Partner that had sold more systems than we had or had somehow managed to deal directly with IBM. During this period TSI was not allowed to quote or sell any IBM products. We had to go through a Super-VAR.

The fourth item was “Lucia” with no details. The fifth was “AT&T Global: do we need it?”. I am pretty sure that this product allowed me to get my email when I was on the road. In the days before Wi-Fi I had an AT&T product installed on my laptop that allowed me to use a phone line in my hotel room to sign on to AT&T and look at my email.

We must have received an inquiry from Sport Chalet¹⁰ a chain of stores in California that was similar to Dick’s. Until I saw this entry again I had completely forgotten about them. Evidently I wrote them a letter and sent them a newsletter, but nothing came of it.

The last agenda for 2005 was dated December 6. The #1 item was the blitz to get an AdDept system for Macy’s South up and running in time for the season that started at the beginning of February. The second item was an inquiry from Circuit City¹¹. This was another dead end.

The “My disk recovery” entry brought back some really bad memories. I think that I recovered everything on my computer’s hard drive, but it was costly and painful. The best part was that I got an external hard drive¹² that made it very easy to back everything up.

There are no entries for 2006 until June. I remember being under extreme pressure to bring the two huge AdDept installations at Macy’s South and Marshal Field’s up to speed. Meanwhile we received the crushing news that Macy’s and the May Co. had merged, and Macy’s would be the dominant player.

The agenda for June 13 began with the word Corum. I am pretty sure that it referred to broadcast buying software. Based on the date it was probably associated with Macy’s South.

That agenda also contained a major item that simply stated “Modernizing and marketing AdDept”. We never did find a feasible way to transform the AdDept screens into something that looked modern. We made more marketing attempts after this, but they did not amount to much. This was the peak period for A^xN. More than four hundred papers had subscribed. TSI’s administrative person spent a good deal of time printing and mailing invoices and depositing checks from newspapers.

The agenda for October 11 was startlingly different. It mentioned two AS/400 models, a 170 and a 270. My recollection is that we did development and ran the business on the 170, and the 270 was devoted to A^xN. It also mentions recruitment. I am not sure whether that referred to the administrative position or programming. The agendas have gotten shorter and shorter.

This agenda also mentioned the C compiler for the 270. Denise was upset at me for even investigating the possibility of converting TSI’s code to C, which was widely used in the Unix world.

In the agenda for October 18 the scary term “Macy’s North” appeared several times. It referred to the company that was formerly called Marshall Field’s. Evidently the marketing (never called “advertising”) department there had never bought into using A^xN for insertion orders. They may have still been using Haworth.

“Maintenance” was often mentioned in the agenda for November 1. We probably never charged as much as we could have for the kind of service that we provided our clients. I was evidently still spending quite a bit of time at Belk.

I was surprised to see Circuit City mentioned again on the agenda for November 8. We must have received another phone call. The term “Foley’s project” also appeared. I am pretty sure that that was the code name for the long and frustrating effort that Denise and I undertook to sell the company.

The last agenda that I have was dated July 10, 2007. It contained only four items:

Trip to Macy’s West
515
Dick’s quotes
Foley’s

Denise and I continued to meet, but not on a formal basis. By then I had almost given up on selling more AdDept systems. There had been so much consolidation in retail that the number of good prospects for the system had shrunk to almost nothing. Nordstrom and Dillard’s would have looked nice on our client list, but it was hard to think of anyone else that was worth pursuing.

We still did quite a bit of custom programming during the next five or six years, but managing the list of open jobs did not require the juggling act that had characterized the previous decade.

The A^xN business decreased for a few reasons. The big stores no longer trusted newspaper ads to bring in customers as they once did. Newspaper readership was way down. Some of the AdDept clients outsourced their buying to agencies or media services. That always meant a drop in the number of papers.

I enjoyed those meetings immensely, and I miss them.

1. The history of the development of A^xN is posted here. The system design is outlined here. The description of the process by which it was brought to market begins here.

2. Net.Data was a scripting language written by IBM for the AS/400. It was quite popular, but IBM for some reason decided to drop it in favor of the open source scripting language php, which required implementation of the Zend php engine.

3. Java is an object-oriented language that was developed by people at Sun Microsystems. The company released an open-source version. Java was almost the only thing that IBM talked about at the PartnerWorld convention that Denise and I attended in 2000. It is described here. On the AS/400 applications written in Java required a lot more resources than programs written in the native languages. If run on the same box the Java programs were slower, a lot slower.

4. The history of the AdDept installation at Belk is posted here.

5. In 2016 LANG merged with the Orange County Register and a few other papers. The new organization was called the Southern California Newspaper Group. The third item under the Federated topic was “AxN letter to four divisions”. Since “Bloomingdale’s” was the second item it mus refer to Macy’s East, West, South, and Florida (Burdines).

6. Lucia Hagan was TSI’s administrative person during this period. She was introduced here.

7. SQL stands for Structured Query Language. It was invented by IBM, but the company did not endorse its use on the AS/400 until 2004.

8. SpooliT is still on the market in 2023! Its website is here.

9. VPN stands for Virtual Private Network. The Wikipedia entry is here.

10. Sport Chalet was sold to Vestis Retail Group in 2014 and was liquidated in 2016.

11. The sad story of Circuit City ended with its liquidation in 2009.

12. I still have that hard drive in 2023. However, I recently discovered that I no longer can find the cable that was used to attach it to a computer, and the company that made it was no longer in business.

2014 TSI: The Smooth Landing

Posted on December 16, 2022 by Mike

The closing of TSI. Continue reading →

People have often asked me whether I was retired, and, if so, for how long. I have usually told them that I never exactly decided to retire. In 2014, however, TSI’s clients made it clear to me that it was time for me to quit.

That year was definitely a turning point in my own life. I did not rate the events and decisions of the early months of that year as a genuine crisis—unlike the four others that have been detailed in this project. During the previous several years I had seen the trends developing, I had explored every alternative that I could think of, and my financial position was good, at least in comparison with its state before the late nineties.

By late 2013 Denise Bessette, my partner, had moved from Stafford, CT, to Cape Cod. She was working from home with occasional trips to East Windsor. We could communicate by email, telephone, or through messaging on the AS/400. During this period I was 65 years old; Denise was ten years younger.

The cause: The precipitating event was a letter received in late 2013 from one of our contacts at Dick’s Sporting Goods¹, a long-time user of both AdDept and A^xN. I cannot find a copy of the letter, but it was basically an announcement that Dick’s had contracted with a media buying service to schedule and purchase its newspaper ads.

Other AdDept users had previously made similar decisions.² At RadioShack (discussed in detail here) the decision coincided with dropping the use of the AdDept system entirely. The advertising department there used it to place, manage, and pay for advertising in hundreds of papers, but it never used many of the other modules. Nevertheless, one of the employees most closely involved confided to me a few months after the outsourcing that she thought that they might have made a mistake.

A few years later Belk (described here) outsourced its newspaper buying. Unlike RadioShack, Belk by that time was using AdDept for a very large number of tasks besides scheduling and purchasing newspaper ads. Denise Podavini, the financial manager for advertising, never considered dropping AdDept. Moreover, when I explained to her that TSI would be losing a large source of revenue from Belk’s newspapers that had subscribed to A^xN³, she voluntarily authorized TSI to increase the maintenance charge to cover the difference. That reaction astounded me.

By 2013 most of TSI’s department store clients had been absorbed by Macy’s, which had then consolidated into one office in New York City. At that point that office was using neither AdDept not A^xN. Dick’s outsourcing would have little effect on the income from AdDept. It might actually have given us a custom programming assignment or two. However, it would certainly mean the loss of all the revenue from Dick’s papers that had subscribed to A^xN. There were over a hundred of them, and losing them would cost us thousands of dollars every month.

When we received the news from Dick’s my immediate evaluation was that this was the death knell for TSI. Denise was quite surprised at my reaction. We had worked together for thirty years, many of which were quite lean, and she had never seen me give up when the company faced a challenge. She spent a week or two manipulating possible projections on spreadsheets, but she finally came to the same conclusion that I had.

The plan: Denise and I met several times after working hours or out of the office in order to come up with a plan that treated our employees, Jason Dean and Ashley Elliott, our remaining clients, our vendors, and ourselves fairly. We began by making a list of things that we certainly needed to resolve:

A termination date for A^xN and support for AdDept.
A plan for the employees.
Taxes and other governmental issues.
Our lease for 7B Pasco Dr.
Letters to AdDept clients.
Notifications to vendors.
Disposition of assets.

We scheduled an appointment with our accountant, Tom Rathbun. As it happened, he was planning to retire. So, our news pretty much coincided with his plans. He provided us with a list of items that we needed to do to assure that we fulfilled our obligations to the government. We decided to terminate A^xN and software support for the AdDept product on July 31. That would provide four months to whittle down the accounts receivable and accounts payable for the final closing of the books on November 30, 2014.

The employees: Even before we met with Tom, Denise and I had decided to let the employees work until March 31 or to terminate as of January 31 and receive a four-week severance package. They both took the severance option. Denise had expected both of them to stay, but I was not too surprised when they resigned. I was amenable to either option. The severance option was actually a little better for TSI. We saved money on payroll, and it offered an immediate opportunity to sell more of the office equipment sooner.

We wrote letters of recommendation for both employees. Here is the one that Denise wrote for Jason Dean:

To Whom It May Concern,
TSI Tailored Systems, Inc., is a small company that has provided intricate and extensive software systems to businesses large and small since 1980. Jason Dean joined our staff on October 15, 2007 as a programmer analyst and quickly became an integral member of our programming and support team. In 2010 he was promoted to lead programmer analyst. Jason worked on the development of new systems and the modification of existing systems in free-form RPGLE, SQL, BASIC and CL on IBM midrange business systems. Development was focused on a comprehensive data base system for retail advertising clients. His responsibilities also included program testing and documentation, client support, and a myriad of in-house support tasks.
Jason’s performance on the job has been uniformly excellent. He is well-organized and has extremely high standards for the quality of work produced. You can depend on him to consistently deliver sophisticated applications that meet those standards, and within or well in advance of project deadlines. He quickly and easily comprehends new strategies and technologies. He is an outstanding quality control tester. His methods steadily test both the functionality and logic of the program with robust data sets. His diligence has called out a number of subtle issues during the development cycle. Jason also had the opportunity to train and impart those standards on a new programmer, the results of which were outstanding.
Jason’s ability to handle client support is impressive. He is very adept at posing the necessary questions to extract information required to resolve client issues. He consistently maintains a positive, professional and helpful attitude even when dealing with a difficult caller. He won consistent praise from our clients.
Jason’s termination had nothing to do with his job performance. Business conditions necessitated that we take steps to close the business.
I unhesitatingly and without qualification recommend Jason Dean for any similar position. I would be very happy to talk with any prospective employer about his work at TSI. I can be reached at Denise_Bessette@cox.net or 860 386-0700 (through July 31, 2014) or 508 760-2847 (home).

The letter that I wrote for Ashley was posted here.

The clients: I composed a short letter to the AdDept clients and mailed it on February 28, 2024, at which point I was the only person left in the office. Here is the text:

Denise Bessette and I have worked together for almost three decades. During this time we have taken great pride in our ability to provide first-class software and service to our clients at a reasonable price and first-class treatment of our employees and vendors. We have changed the business radically a few times to respond to various circumstances, but we have never sacrificed our basic principles.
Recent events now necessitate another change, one that we definitely regret. Two factors have made it impossible for us to continue doing business in the way that we have in the past. The first is the consolidation of the retail business. In one case thirteen of our installations collapsed into one and then, ultimately, none. The second is the trend toward outsourcing. The latter has led to the collapse of our Internet insertion-order business, on which we have come to rely. We were already running a very lean operation. There is nothing left to cut.
Therefore, we both feel that we have no choice but to shut down TSI as of July 31, 2014. We will do our best to provide the very best support of the AdDept system’s day-to-day operations through that date and even implement whatever programming changes are required on the same basis that we always have. We are definitely willing to act as consultants to help design a transitional process and to fill whatever other roles you feel are appropriate. If you wish to use AdDept beyond the above date, you are, of course, free to do so, and if you want one of us to provide some kind of support, it may be possible to make arrangements on an individual basis.
We both think that TSI has had a great run. We wish that it could continue forever because we really have enjoyed working with our clients to provide a system that provided them with what they needed to prosper.
Best wishes for the future.

As far as I know, no one asked for help designing a transition process. Some users may well have asked Denise for help. I have occasionally wondered how they coped with the situation.

Hundreds of papers received the orders for ads like these through AdDept and AxN.

After receiving the letter someone from Dick’s called us to assure us that they had not intended to drop the AdDept system. We explained that the problem was not AdDept; it was the imminent loss of revenue from the many newspapers that had subscribed to A^xN. Evidently no one at Dick’s had ever considered this ramification.

I have no information about how long any of the companies that were still using AdDept in 2014 continued to use it after July 31.

I did not write to any of the newspapers, but I did stop billing them for the subscriptions to A^xN after July 31. I was still receiving checks from a few of them through November. At that point I wrote off everything that was outstanding.

The lease: We had arranged with our landlord, Rene Dupuis (introduced here), to stay in his company’s building until July 31. Because a lot of equipment and furniture remained in the office in the middle of July, I asked Rene if we (i.e., I) could stay one more month. He said that because TSI had been an ideal tenant for such a long time, he was happy to accommodate us. Our section of the building was empty by August 31.

During the last month or two Rene brought one or two people up to TSI’s office to examine the property. I do not remember the name of the company that ended up renting it, but the lease was signed while I was still working there.The company even purchased TSI’s antiquated telephone system for $500.

Tax issues: TSI had been paying sales or use taxes to several jurisdictions. I found a copy of the Letter of Good Standing signed by a machine for Deborah Chandler, the Tax Collection Supervisor of the Compliance Support Unit. It stated that TSI owed the state of Connecticut nothing.

I also found a copy of a letter that I wrote to the state of Mississippi that stated that we had done no business there and that TSI was closing. No one replied to the letter.

I was not able to follow all of the dealings with the IRS, but in June of 2015 I definitely received two checks with income tax refunds for payments that TSI had previously made.

Tom provided me with all of the forms that I needed to file with state and federal agencies. None of them were difficult or time-consuming.

Furniture and equipment. I wore many hats in my time working at TSI. The most ill-fitting was probably the last one: used furniture salesman. I took photos of everything and placed ads on Craig’s List. To my great surprise I rapidly disposed of nearly everything. I probably should have charged more, but we had bought almost all of it second-hand many years earlier.

I found a list of the major items that I sold and their prices:

The desk in my office with one of the phone units.

Item	Price
Conference table	80
Black cabinet	50
Kitchen table, chairs	80
Three cabinets	133
Sales office desk	25
Twelve side chairs	125
Four trash cans	2
Cabinet	40
Black desk	25
Cubicles	100
Denise’s desk	25
Phone system	500
4-drawer cabinet	125

The biggest coup, aside from the sale of the telephone system, was the fact that I was able to get rid of the five-foot high⁴ dividers that were used to form cubicles. I was thrilled when a man whose wife (or maybe mother) was opening a dance studio in Windsor Locks almost directly across the Connecticut River from TSI’s office in East Windsor offered me $150 for all of the hardware. On a Saturday he drove a pickup towing a very long and flat trailer to the office. He and another fellow came upstairs, disassembled the cubicles, carried the individual sections down the stairs, and strapped them to the trailer. He thought that he got a bargain. I was afraid that I would end up needing to pay someone to take the dividers away.

The total that I received was $1,310, which I split with Denise.

I also remember giving out two very large plants to one of the guys who purchased the trash cans and some other mundane things. He took the plants that Eileen Sheehan-Willett had nursed from near-fatal neglect to monstrosities and put them in his truck. He was thoughtful enough to wait until he was out of sight to throw out the plants and save the pots.

I found the following notes in an Excel spreadsheet called equipment.xls:

The 515 server was sold to Saks Inc. for $2500 on 7/31/14.
The 270 server, color printer, Dell PC, scanner, and backup hub were taken by Mike on 7/31/14. The 270 will be scrapped when the company is closed. It has no market value.
The black & white laser printer was taken by Denise on 7/31/14.
Fax machine and copier were donated to a local church on 7/31/14.
Two dot matrix printers with no market value were donated to the New England Bridge Conference on 8/31/14.
All other equipment was scrapped on or about 7/31/14.

The 270 and 515 were iSeries (i.e., AS/400) models. The 270 and the other equipment were transported to our house at the end of August (not July) in a truck that my wife Sue borrowed from her friend and bridge partner, Jan Bailey.⁵ The equipment resided in my office for a few months until TSI’s books were closed, and I was pretty sure that I would not need the server. It, the backup hub, a twinax display, and a snake’s nest of cables have rested peacefully in the basement and are still there in 2024. The color printer, which supported two-sided printing, the scanner, and the PC lasted for quite a few years before they were scrapped or recycled somewhere.

A few other things made their way to our house. The kitchen at 7B had a microwave and a small refrigerator. The former is still in use in 2024, but the circular plat no longer spun around. It was due for the junk heat. The latter was given to David Basch, the grandson of another of Sue’s bridge partners, in exchange for doing the heavy lifting in the move. A small shelf and a floor-to-ceiling bookcase were moved to my office at the house in Enfield. A good many smaller items also made the journey back to Enfield.

The largest item that I neither sold nor brought back to Enfield was the Uninterruptible Power Supplu (UPS). The UPS was a large battery with outlets for several power cables. Our AS/400 and a few other devices were attached to it. The UPS could provide enough electricity to last for a few hours.

Power failures were not unknown in Connecticut. Denise and I discussed purchasing a generator, but we could never justify the expense. We only experienced a couple of power failures in the nearly fourteen years that TSI’s headquarters was in East Windsor, and the UPS was sufficient to to get us through them.

The UPS was very heavy. I carried it out to my car and transported it to a nearby dumpster. It was all that I could do to lift it to shoulder height and drop it in.

The one-man show: From February through August I drove into East Windsor every morning. Every evening I drove back to Enfield. When I arrived at work I checked to make sure that all the equipment was working. I encountered absolutely no hardware problems. Once a month I sent out invoices for software support and for A^xN subscriptions. I usually ate lunch in the office by myself.

The highlight of the day was when the mail came. If there were any checks, I processed them in our home-grown accounts receivable system and then deposited them in the bank. I was often amazed that newspapers that I was fairly certain were no longer using A^xN continued to pay for the service. I attributed this to the fact that so many newspapers had outsourced their processing of accounts payable to an outside service. TSI’s bills seemed to slip through the cracks of the approval process.

I spent most of the rest of my days sitting at the PC. I already had a pretty good command of HTML, JavaScript, php and MySQL. I did a lot of work on the NEBridge.org website, and it was also during this period that I got the idea of maintaining a database of ACBL members who resided in District 25 (New England). Allan Clamage (introduced here), who served as the editor of the website, told me how to download roster files from the ACBL and set it up so that I had the authority to do so. The details of the database are described here.

The other major project that I worked on was my historical novel about Pope Benedict IX. The story of its genesis and why it was posted on Wavada.org but was never at Barnes & Noble is described in some detail here.

In some ways I wished that I had been a history major and gotten a PhD. Then I probably would have found someone with whom I could discuss my ideas about eleventh-century papal politics. On the other hand, I should remember that I only became interested in the popes in the twenty-first century, and I finished grad school in the seventies. Moreover, my interest in the eleventh century was a byproduct of a rather random introduction to a somewhat obscure ninth-century pope named Formosus.

I did not take a vacation in 2014, but I did go to quite a few bridge tournaments. This was the period during which I implemented a system of posting photographs of winners of regional events on NEBridge.org webpages. I called those pages “Winners Boards” because the background that I used looked like boards. I kept that feature up through 2021.

At about the same time I also began sending emails promoting the regional tournaments in New England. At first I composed the emails myself and sent them through my Wavada.org account. When I got blacklisted as a spammer, Bob Bertoni came to my rescue. That harrowing situation was described here.

The regional tournaments in 2014 were the first to include meetings of a committee that was known as “The B’s Needs”. It was initially chaired by Ausra Geaski, the president of the district. I attended every meeting.

The initial purpose of the committee was to recommend ways to make the tournaments more enjoyable for Flight B players, those with too many points to play in the “Gold Rush” events that were limited to less than 750 masterpoints. These people found themselves up against people with many thousands of points and years of experience. It was not generally a pleasant experience.

Over the next few years the committee produced a large number of suggestions for making the tournaments more attractive to B players and to everyone else. Many of them were implemented, and there is very little doubt that they had, for the most part, a profoundly positive effect on the tournaments. I took great pride in what we did as a group and what I personally implemented. This activity provided a purpose to my life at a time when I really needed one. It made me feel that I was using my time and skills to make life more enjoyable for people who shared one of my principal interests. Most of my contributions were cast aside in the post-Pandemic environment, and it saddened me greatly.

I found some materials about this committee. I have posted Ausra’s minutes of the meetings in Newton, MA, in January (here), Cromwell, CT, in February (here), and Nashua, NH, in September (here). I have also posted here the notes that Allan wrote up about the group’s first few ideas.

The version with a possible career in mining was the best.

While I was occupied with closing down TSI Sue had knee-replacement surgery on both legs. Afterwards she spent several days getting rehabilitated at Suffield House. I went to see her every evening. On one evening my friend Tom Corcoran joined us, and we played a game of Careers. Sue had to remind me of this event while I was in the process of writing this entry.

September.through December: For the last three months I ran what was left of TSI from my office at the house. I still received payments from newspapers almost right up to when I closed the books for good at the end of November.

I still had some communications with Tom Rathbun in December of 2014, but after that TSI has been nothing but a source of incredible memories. The process of closing it down was somewhat complicated, but I don’t remember making any serious mistakes.

1. Details of the installations at Dick’s Sporting Goods have been posted here.

2. I am not sure why these companies made the decisions. It is possible that the media buying services claimed that the fact that they represented several large advertisers would give them more clout in negotiating with newspapers. They may also have been able to claim more expertise in choosing between papers in the few markets that had more than one.

3. In theory it would have been possible for TSI to construct an interface that could be used by media buying services. We had written many interfaces to both send and receive records in other modules. However, the information that A^xN required from AdDept contained four different types of records: headers for ads, special instructions at the header level, individual ads, and special instructions for individual ads. Could we persuade the buying service to send records in that format? I considered it unlikely in the extreme even if we did not charge them for using the service. Even if they were persuaded, we would have had to devise foolproof ways of dealing with errors in their files. Moreover, the process of fixing errors would need to be very efficient. Time could be of the essence. It appeared to me to be a nightmarish situation.

4. I am pretty sure about the height because I remember being just barely able to kick my right foot up and rest my ankle on the top of one to stretch my quads before running.

5. Jan Bailey, Ginny Basch, and Sue were regular participants in an unsanctioned bridge game that was held on Thursday evenings in Somers.

Wavablog

Memoirs, bridge, popes, travel, and other stuff

Tag Archives: AxN

2005-2010 TSI: For Sale?

1999-2005 Mike’s Visits to Jim Wavada

2005-? Wavada.org

2001-2006 TSI: Weekly Partners’ Meetings

2014 TSI: The Smooth Landing