2023 May 12-December 31

My activities for the first part of 2023 are chronicled here. On May 13 Neil Montague finally succeeded at using MailChimp to send out an email for the New England Bridge Conference! My travails in trying to turn over my … Continue reading

My activities for the first part of 2023 are chronicled here.

On May 13 Neil Montague finally succeeded at using MailChimp to send out an email for the New England Bridge Conference! My travails in trying to turn over my responsibilities in these and other matters involving communications are detailed here. This was a great relief for me. Some of the emails that I had sent in the previous few months promoted online events that paid gold masterpoints. Each one made me cringe.

On the same day Dan Jablonski finally sent me an email casting the deciding vote in the Weiss-Bertoni award. You can read the details and discover who won the award in this blog entry.

On the 17th I mowed the lawn for the second time. The high pollen content of some areas of the yard made it somewhat difficult, as it has in every May for the last decade or two, but I completed the task without resting.

June

On June 1 I tried to beat the heat by departing for my 5-mile walk at 8:30AM. I nevertheless found it as much as I could bear,1 and there was precious little shade. I noticed that the SmartFuel gas station on the north side of Hazard Ave. near the South Road intersection had closed after only a few months of operation. It replaced the Shell station that had occupied the location for decades. Signs said that it would become a Big Y Express station.

Raveis Realty, located in a house a little bit to the east of of the station, has also apparently one year. A few years earlier a spectacular display of tulips appeared near the west side of the Raveis building.

Zillow’s photo of 2 Park St.

The corner house on Park St. (the street address is 2) is somewhat mysterious. It had appeared empty with no “For Sale” sign for months. I saw two girls there the previous week. It seemed empty again on this occasion.

In the last quarter-mile I was passed by a female walker. I was pretty sure that that had never happened to me before. I did not like it, but I was too exhausted and hot to try to hold her off. My speed and endurance both decreased noticeably as I got older.

It was still very hot on the 2nd, but then it turned much cooler with a misty rain. I attended both days of the sectional in Johnston, RI, and played with Abhi Dutta. Details have been recorded here.

On June 7 forest fires in Canada were causing in the local area thick haze from the smoke. It was quite eerie and absolutely unprecedented, at least in my lifetime. Two days later the air quality still poor.

I learned that day I should have closed my dad’s IRA account at Country Club Bank in Kansas City earlier. There was not much money in it, but it took weeks to get them to send me a check. .Deidra Tossato finally sent me the form fifteen days after I requested it.

The Hartford Bridge Club (HBC) scheduled an individual game for June 20, the first day of of the regional tournament in Nashua, NH. I played at the HBC, but I did not enjoy myself, and I did not score well. My adventures in Nashua are recorded here.

On June 28 I played with two new partners—Jim Macomber at the HBC in the morning and Barb Gallagher at the Simsbury Bridge Club (SBC) in the evening.

On June 29 and 30 my nose ran all day. Despite this I had no trouble sleeping. I had no fever or any other symptoms of Covid-19.

July

I woke up on July 1 after ten consecutive hours of sleep, close to my all-time record. I experienced a little dizziness when I arose from bed, but it disappeared shortly thereafter. I tested negative for Covid-19 using the rapid antigen test that the federal government supplied for free.

Sue’s cousin from Michigan (on the Locke side) was in town. Sue visited with her, but I did not go. We visited her, her parents, and her sisters on our trip to Michigan in 2008, as described here.

Up to nine inches of rain fell in sections of western Connecticut on July 10, but Enfield received hardly any. The weather definitely seemed more extreme in the twenties, but it is still rather mild in southern New England.

The next morning the temperature dropped to 66° at 4:30. It was the first time that it had been below 70° in weeks. It rose to 90° that day and much hotter on the next. There was no bridge game at the SBC on either the 5th or the 12th.

On July 13 at 5:44AM the bookshelf in my bedroom came crashing down. It missed my head by about two inches. If it had hit me, I would have been seriously injured. The shelf disappeared into the black hole of Sue’s “sewing room”.

On July 14 thunderstorms began at 2:30AM. Flooding wreaked havoc in the northwest part of the state. The Connecticut River was 6′ above the flood level. Damage, however, was minimal.

John Willoughby, the president of the HBC, died on July 14. Both Sue and I had been his occasional bridge partner. I worked with him on the Planning Committee when he was the vice-president.

On the following day I heard Steve Jarmoc, a local farmer and ex-politician, on the radio complaining that the flooding in Enfield had caused him crop damage. The land around our house, which was perhaps two miles from his farm, was absolutely dry. Furthermore, Jarmoc mostly grew tobacco—an addictive drug that caused cancer and other ailments. In the previous few years he had converted much of his land to fields filled with solar panels. I seriously doubt that he suffered much damage, and what if he did? Every business suffered occasional setbacks.

I had a horrible bridge day on July 23. Donna Feir reported that the HBC now had 415 members2. It was 89° and sunny when I left after the conclusion of the Board of Trustees meeting. Up to 91° on I-91. By the time that I reached home it had fallen to 68°, and it was raining buckets. I was very relieved to find that there was no flooding in our basement.

August

On August 3 I discovered a document with my notes about the San Diego vacation that Sue and I took with Sue in March of 2006. In the evening I also found a paper bag with flyers and souvenirs from the same trip. I deleted the 1,000+ words that I had previously written about this adventure and started the entry, which you can read here, anew. It was rather thrilling to relive that week.

On the next day I walked five miles in the Enfield Square Mall. A strange new store, Da Money Pit, had opened. They seemed to sell sneakers, ball caps, and sweatshirts.3 The sneakers on display were wrapped in plastic, for no obvious reason that I could see. My “ghost walks” in the mall have been detailed here.

On the 5th the HBC held a memorial to honor John Willoughby. One dog and lots of people, including a surprising number of children, who were relatives or friends of John’s attended.

The next day I learned that Maria Van Der Ree, who was over ninety, had Covid-19. She recovered within a reasonable period of time.

At the HBC John Calderbank and I had a 54 percent game on August 8. That was by far our best performance up to that time. On the next day I scored 58% at the HBC with Barb Gallagher. There was no game in Simsbury because we only five pairs registered to play.

On August 9 the big news was about the devastating fire on Maui. The most destruction was in my favorite town, Lahaina, where 217 buildings destroyed or damaged. The gigantic tree that was the symbol of the town was badly damaged, but there was hope that it would recover.

Mark Oettinger.

On the same day I learned that Mark Oettinger had “resigned” as vice-president of the New England Bridge Conference. I later learned that Peter Marcus and his friends had pretty much forced him out at a meeting of the Tournament Scheduling Committee that I was unable to attend. This news saddened me greatly. I liked and respected Mark.

On August 12-13 I played in the Western Mass sectional in Great Barrington. That adventure has been described here.

On my birthday I played with the woman whom I had been mentoring. Fran Gurtman (introduced here). We did not do well. Sue bought me three shirts and some shorts from Kohl’s. Sue and I ate supper at Francesco’s in Suffield. I ordered Linguini d’Alessandro, which was chicken, sausage, peppers, mushrooms in wine sauce. I really enjoyed it.

On August 23 Sue brought cake to Eno to celebrate my birthday, but she did not arrive until just after 6:15. We had 4 tables.

On August 24 Fran and I had a 52 percent game, which was an improvement of 18 percentage points in our previous game. I made a costly mistake on the last hand.

On August 26 fifteen pairs came to the HBC for the Saturday afternoon game. We played a Swiss with 7.5 tables. It was the biggest turnout on Saturday by far since the pandemic. Peter Katz and I had a 76.1 percent game, by far my best score ever. More details can be found here.

The Ocean State Regional tournament was held August 29-September 1 in Warwick, RI. My adventures there have been cataloged here.

September

September must have been a boring month. The only notes that I recorded concerned the loss of my Costco Visa card from Citi. The details of this remarkable event have been recorded here.

The University of Michigan football team, one of the favorites for the national championship, started the year with five easy victories. They defeated East Carolina 30-3, the University of Nevada at Las Vegas 35-7, Bowling Green 31-6, Rutgers 31-7, and Nebraska 45-7.

Coach Jim Harbaugh did not participate in the first three games because he had purchased lunch4 for a prospective player. Four interim head coaches were assigned. Jesse Minter coached the first game and Sherrone Moore the second. Jay Harbaugh (Jim’s son) and Mike Hart each coached for one half in the third game. A random co-ed could have coached for all three games, and Michigan would still have won them all easily.

October

On October 3 and 4 I moved all of my programs and data files from my Lenovo desktop that was running Windows 10 to the Asus computer running Windows 11. I documented the experience here.

On October 10 I discovered that Windows did not want me to use Shuffling, the Dutch program that I had downloaded to creates pbn files. I did anyway. However, I also received an error in Dealmaster Pro. I had to reconnect the Lenovo box and run it there. This problem was fixed, but I did not record how.

I decided not to play with Alan Godes at the regional tournament in Marlborough. It turned out that he could not play on the only day that I needed a partner. I asked Ros Abel to play in the sectional in Orange, but she was not available. .

As usual, I started my preparation for lunch by boiling water for ShopRite’s store brand of chicken noodle soup. I was shocked to discover that the package contained no noodles at all. I have opened hundreds of these packages over the years, but this had never happened before.

This box in question bore the ShopRite brand, but at some point in the year the store stopped selling the product. A short time later a new brand called Bowl & Basket appeared. The price of a box containing two envelopes of soup was $.99 before the pandemic. As of October of 2024 the price had not changed, and the quality and quantity of the contents remained the same, at least apparently. I could not name another food item of any description that maintained its pre-pandemic price.

I woke Sue up at 6:30AM on October 11: She was scheduled for jury duty in Hartford. She left the house at 8:08. When she arrived she learned that her service was not needed. That evening Kathie Ferguson returned to the SBC on that same evening after a lengthy illness..

Throughout the last few months my car had repeatedly flashed the message that one of my tires was low on air. In the past this had happened once or twice a year. On those occasions I had just brought my car into Lia (without an appointment), and told them about the message. They checked all four tires, filled whichever one was low, and I drove away. The process took perhaps fifteen minutes.

On October 23 I brought it in to Lia Honda again. Because it had happened several times in the recent past, I asked the mechanic to tell me which tire was low. He reported that one of the tires needed patching and told me to sit in the waiting area. After 2.5 hours the work was completed, but the attendant told me that there was a problem with the brakes. I made an appointment for three days later to address this problem, which necessitated spending another few hours in the waiting area.

On October 27-29 the Connecticut Bridge Association held its fall sectional in Orange, CT. The details are posted here.

After only one day of rest I attended the regional tournament in Marlborough, MA. It ran from October 31-November 4. My thoughts about this event have been recorded here.

The Wolverine juggernaut continued with three more easy victories. They defeated Minnesota 52-10, Indiana 52-7, and Michigan State 49-0.

November

On November 16 I sent a recap of the attendance at the sectional in Orange. I have posted it here. The only person who responded to it was Cindy Lyall, who agreed with my assessment.

From left: Jan, the drummer, Peggy, the bass player, and Patty.

On the next evening my wife Sue talked me into attending a concert by the Patti Tuite band at the public library in Ellington. Although I was not crazy about the music, which was mostly blues, I definitely appreciated the skill of the two main musicians—Jan on the synthesizer, flute, and key-tar and Peggy on the alto sax, violin, and harmonica.The band also had a guy on bass guitar and a female drummer. The one number that I really liked was an instrumental with a complex melody that was unlike anything else that they did. Sue liked the entire performance. Patti announced the name of it, but my notes did not record it.

On November 18 I emailed to members of the Executive Committee my attendance analysis for the tournament in Marlborough. It has been posted here. Both of these reports required quite a bit of work because I no longer had access to the ACBL’s files that provided attendance information in a comprehensive fashion.

On the next day Sue and I decided not to drive up to Burlington, VT, to visit with the Corcorans on Thanksgiving. They had invited us much earlier. However, their house would be full of relatives, and we would probably be “fifth wheels.” We felt our of place the last time that we joined them.

On November 22 my Honda warned me that the battery on the fob was low. Over the next two days Sue located a suitable batter. I managed to replace the old one without much difficulty.

November 23 was Thanksgiving. Sue cooked a turkey. We ate our meals on TV trays and tried to think of something that we should be thankful for. I did not record that anything occurred to us.

A very strange thing happened in the last round of the game at the HBC on November 29: Eric Vogel and I were playing against Tom Gerchman and Lea Selig. After the bidding Tom announced that his integrity was intact because his partner Lea Selig bid 6, not he. He then disclosed that he had previously overheard Mike Carmiggelt talking about the hand.

I put my cards in the carrier, said “I quit”, got in my car, and drove home. Tom later sent me an email in apology. I replied, “No harm, no foul.”

That same night Ken made many strange bids at the SBC game. He invited to game knowing that we had a maximum of 24 points and only 8 trumps. I recorded that I did not see how the SBC would be able to hold any games in December. I was right. All of the games for the month were canceled.

Michigan finished its Big 10 season with four more victories to finish the regular season undefeated and ranked #3. They defeated Purdue 41-13, Penn State 24-15, Maryland 31-24, and Ohio State 30-24. Sherrone Moore was the head coach on the sidelines for the last three games because Harbaugh was suspended because of a ludicrous sign-stealing incident engineered by a rogue staff member named Connor Stalions.

December

The new month was welcomed by the first flower on the larger Christmas cactus that had been in Denise Bessette’s office. The other one displayed its first flower on the 18th.

On December 2 Michigan shut out Iowa 26-0 in the Big 10 Championship game. It was U-M’s third consecutive win in that game, and the tenth consecutive win for the team representing the East Division. Michigan, now seeded #1, was scheduled to play Alabama in the College Football Playoff semifinals in the Rose Bowl on January 1. There was some controversy because Alabama was chosen to play over undefeated Florida State despite the fact that the Tide had lost to Texas in September.

The temperature on December 15 and 16 reached the fifties. I walked five miles outside on both afternoons.

I learned on December 17 that Eric Vogel had contracted Covid. I wore a mask at bridge all week.

On December 20 the electrical connection for my cellphone’s charger stopped working. I had to plug the cable into a USB port on Asus. This was only a minor inconvenience; Asus has many ports, four of which are in front. I was astounded to learn that Sue had no recollection of my previous phone dying while I was on the 2022 cruise that has been described in detail here. We went to the Verizon store together, and the salesman showed me that the Pixel 2 I had been using was swollen in the middle. He said that it was probably dead. A little later Sue bought me a refurbished Sony Galaxy. I found this lapse of memory quite concerning.

On December 29 I received an mail from someone named Frank Wilson5 asking about downloading a zip or pdf file of Stupid Pope Tricks. I tried to reply to his reply address, fdmw@gmail.com, but it was blocked because the address was not valid. I had no idea what that was about.

On the next day I (and many others) received a shocking email from Peter Marcus that indicated that he was resigning from all his posts in the New England Bridge Conference. This reportedly had something to do with scheduling conflicts with another district”s tournament.


1. At least once in the nineties I ran more than five miles when it was over 100°. When I was in my twenties I considered no temperature to be too hot for any athletic endeavor. Boy, has that changed!

2. It was incredible to me that the HBC did not actually know how many people were officially members. Eventually, I wrote a set of programs that would allow the club to keep track of the membership—dues, contact information, and other things. The story of that system is documented here. The number of members exceeded 500 in 2019, the last pre-pandemic year.

3. The store is still open in October of 2024, but in all my trips to the mall I had seen fewer than a handful of customers.

4. This infraction was widely ridiculed by Michigan fans and called Hamburgergate. It was common knowledge that many large programs arranged for players to be paid under the table. By 2023 the NCAA had ceded the rights to the names, images, and likenesses (called NIL) of the players to the players themselves. By the next year some of them were earning upwards of $1 million to play their favorite sport for a few months out of the year.

5. Of course, I immediately thought that this might be J. Frank Wilson, who, with support from the Cavaliers, in 1964 recorded the remake of Wayne Cochran’s “Last Kiss”. It made it to #2 on Billboard.

2006 March: Sue and Mike Spend a Week in San Diego

Animals and more opera. Continue reading

In the summer of 2023 I spent more than a day gathering information from every source that I could think of to try to determine exactly when Sue and I took the trip to San Diego. At first I thought that it was in 2002; I even wrote about one thousand words based on that assumption. I later found evidence that made me place it as late as 2009. As I was in the process of rewriting this to reflect the new date I came upon a set of Word documents labeled SD01 through SD07. They contained the notes that I had taken while on the trip, and they were dated. So, I can say with no fear of contradiction that the trip began on Thursday, March 23, 2006 and ended on Wednesday, March 29.

The notes were evidently intended to be expanded into a readable write-up of the trip and then, along with a sampling of photos, posted on Wavada.org along with my other travel journals. Evidently I must have gotten either busy or lazy; the readable journal never was written, and nothing was ever posted.

The good part is that the notes were a lot better than the septuagenarian memories that I would have needed to tap. Unfortunately, the photos have been lost. If I had integrated them into a journal, I would still have the best of them.

On the same day that I found the notes I rummaged through the bottom shelf on the bookcase in my office and found a paper bag with the imprint of the San Diego Opera on it. Inside was a receipt for the opera tickets, the program for the performance that we saw, and many other items from other places that Sue and I had visited. I would have preferred to find my photos, but this find greatly increased my enthusiasm for working on this entry.

Preparation: In March of 2006 we had two cats, the youngster Giacomo (introduced here), and my best buddy Woodrow (introduced here). The notes stated that Woodrow “purred in my ear”, which is how he often told me that it was time to get out of bed. We planned on leaving the cats alone in the house for a week, but we were not worried about them. Woodrow was well past his prime, but he was very self-reliant and quite tough. Besides, if things got bad, they could go outside through the cat door and make mischief. Sue’s father-in-law Chick Comparetto1 promised to look in on them to make sure that they had food and water. Woodrow was not afraid of strangers (or anything else). He would certainly greet Chick at the door and ask to be petted. Giacomo in those days was quite shy. Chick probably would never lay eyes on him.

I had a Frommer’s guidebook for San Diego that I purchased in 2000 for the business trip that I took with Denise Bessette in 2000 (recounted here). I did not use it much then, but I must have researched it much more thoroughly in 2006.

We planned to meet up with Marva Whitehead, whom we had met on our first trip to Italy in 2003 (documented here), for dinner on Monday. To pay for the trip we were using my frequent-flyer miles on Delta, my Hilton Honors points for the hotel stay, and my frequent-parker points at Executive Valet Parking for a spot near the airport. It was actually a pretty economical trip.

Would you expect Charlotte to be on the left on a trip from BDL to ATL?

The notes said that we brought Sue’s backpack/suitcase purchased for the 2003 trip to Italy, the duffel that IBM had given me in 2000 and the cats had baptized shortly thereafter, a suitcase held together with duct tape, and another backpack that contained my computer. Sue also probably brought an assortment of bags to use as carry-ons. I brought my camera (a small Cascio point-and-shoot digital) with some ability to zoom. Sue may have brought her camera, too.

Sue had arranged for John Bolling, a former IBM employee with whom she had worked in (or maybe even before) the early days of TSI, to meet us at the airport in Atlanta during our layover there. Our plane to San Diego did not leave until 6:18PM.


Denny’s closed for good in 2022 after 45 years.

Thursday March 23: Our first stop was at Chick’s house. Sue gave him the spare key to the house. We then ate brunch at the Denny’s on Elm St. at a little after 10AM. For some reason we made two trips to the bank (or maybe one each to two different banks). Sue sent an email to Marva just before we left.

We drove in my Saturn to Executive. The guy in front of me in the line there asked the clerk about the company’s points system. He had paid only $4 per night by using prepaid coupons. It was nice for once to be the one who was going on vacation. Usually I was the stressed-out guy on a business trip, and everyone else was giddy about their upcoming vacation. It was an even better feeling this time because I had amassed enough points to pay for the car’s entire stay.

Our itinerary called for us to leave Bradley at 1:55 p.m. and to change planes in Atlanta. We arrived at the airport with plenty of time to spare. For once there was no problem getting through security. Because of problems in Atlanta we did not actually leave until 2:41. Sue made short work of an ice cream cone while we were waiting.

The flight from Bradley to Atlanta was completely filled. Sue volunteered to take the middle seat, but she was quite uncomfortable. She learned that the guy next to her was going to Costa Rica to photograph wildlife. I had made this trip so many times that it was like riding a bus for me.

Somehow John Bolling found us in the gigantic Atlanta airport. He had a job there working for AirTran Airways2. He told us that he did not like his assignment at all. He had reportedly lost twenty-five pounds in five weeks.

I bought and consumed a gyro and some curly fries while we were waiting for our plane to depart. It did not do so until 7:15.

The plane to San Diego was also very full. No meal was served on the flight, but we did get drinks and a package of snacks. I selected trail mix, Later the flight attendants brought some Gouda cheese spread, and crackers plus some kind of buttery shortbread stick. One passenger was a guy from Italy. I was impressed that the stewardess was able to converse with him in Italian.

Sue watched a movie on the little screen on the back of the seat in front of her, “The Family Stone,” with Sarah Jessica Parker, Diane Keaton, and Dermot Mulroney. I was in the middle seat. I undoubtedly brought something to read, study, or play with, but the notes did not mention anything. The guy next to me brought absolutely nothing with him for diversion, and he did not avail himself of anything offered by the airline. He just sat there.

Nothing held together with duct tape appeared on the carousel.

Although we gained three hours during the flight, it was still 9:30 by the time that the plane’s wheels touched the ground. When we arrived at the baggage claim area, I was amazed that our luggage was not there. This NEVER happened to me on business trips, and on this occasion both of our flights departed late. It was hard to imagine how Delta had screwed this up.

Sue was upset about it. It did not bother me a great deal. In the worst-case scenario we might need to wear the same clothes for a day or two. Only one person in San Diego knew us in San Diego, and we were not scheduled to see her for a few days.

We told the people at baggage claim that we were staying at the Hampton Inn in Kearney Mesa. They said that they would deliver the bags to us there.

We walked to the Avis counter and picked up our rental. Our vehicle was a blue Chevy HHR that, according to a form that I found in the bag, had been inspected by someone named Otis. I had seen one or two of these cars before, but they were still an oddity if March of 2006. I was not impressed. It had no pickup at all.

You can have the HHR.

We found our way to the Hampton Inn in Kearny Mesa. By then it was nearly 11:00, which was 2AM Enfield time. I had never had a bad experience checking in at a Hampton Inn. This clerk was unenthusiastic, but he seemed competent. We told him that Delta would be delivering our luggage, or at least we hoped so.

We quickly went to sleep, but for once we hoped to be disturbed during the night.


A 25-mile drive from Kearney Mesa.

Friday March 24: The bags were delivered at 1AM. They appeared to be in no worse shape than when we had checked them.

All Hampton Inns provided a free breakfast buffet. Sue likes to go to restaurants for breakfast, but the selection at this hotel was pretty good. This was a good deal for people who can tolerate plastic silverware and are not picky about how their eggs are cooked. I had scrambled eggs and biscuits, fruit, and cereal. The setting was very elegant by Hampton Inn standards.

Our plan for the day was to visit the San Diego Zoo’s Wild Animal Park3. The name was slightly misleading. Although the park was affiliated with the zoo, it was located in the San Pasqual Valley east of Escondido. It was thirty miles north of the zoo.

We had a very beautiful day for our visit—74 degrees and sunny. We drive north through a naval air base and then east through the back country. We drove by an ostrich farm, which was a first for me, and a few places where visitors were allowed to pick their own oranges.

The park was huge. It covered 1,700 acres! The animals at the park were not, for the most part, kept in cages. Rather they were kept in groups in areas that resembled each one’s natural setting. The easiest way to see a lot of animals fairly quickly was to take the monorail4, a two-car open-air train that made a clockwise circuit around the entire park.

The park was not too crowded. We picked up a map of the park and a list of the shows and their times. We also picked up pamphlets that described two sections of the park, Heart of Africa and Condor Ridge. The former contained the vegetarian animals that resided on the savannas. The latter contained animals from North America.

There were a few empty seats on the monorail. We took Frommer’s advice and sat on the right. The trip lasted a little less than an hour. Each train had a guide who explained over the intercom what area of the park we were passing and what animals were visible. In a few cases she needed to direct our attention where some of them were hiding.

The train ride was great fun. We saw three separate types of rhinos. At one point the guide told us about some kind of Japanese animal that was in a culvert directly beneath the train. We passed through lots of different terrains. We even saw mountain goats and bighorn sheep in the Condor Ridge section, a bonobo playing with a basketball, and a giraffe doing the splits in the Heart of Africa.

We could see a balloon ride that we did not take. There were also trucks that you could ride in. Their main purpose was to feed the animals, but visitors could pay to tag along.

My most distinctly remembered experience occurred near the end of the monorail ride. The guide told us to be very quiet as we were approaching a new exhibit. She warned us not to make noise, because it might disturb one of the park’s newest resident, a bobcat. We need not have worried; I doubt that any noise we made would have disturbed a loader manufactured by the Bobcat company.

After the monorail ride ended we stopped for some food. We purchased an apple, banana, muffin, a bag of $4 potato chips and a $4 glass of Diet Coke. I also got a refill for only $1. In 2006 these prices were outrageous.

I think that we walked up to Condor Ridge, which is in the northeast corner of the park. My notes say that we saw a bald eagle, some prairie dogs, and a porcupine.

Somewhere in the park we saw all of the following. I probably took photos of all of them.

  • Gorillas being fed some oranges.
  • A hummingbird and a bustard.
  • A sleeping warthog.
  • A meerkat colony. One was on guard; the rest were underground.
  • A bird show. I wrote: “Pete and girls. Forgot about the parrot act.”
  • An elephant show with two performing pachyderms, Mary and Cookie. The trainer’s name was Brittany.
  • “Poop from egret.”

I loved the Wild Animal Park even more than I had loved the San Diego Zoo six years earlier.

We ate supper.at the Pampas Bar and Grill5 in SanDiegoVille. Our waiter was named Pedro. I ordered a ribeye and mashed potatoes. Sue had a strip steak with sauce and rice. The vegetables were understandably meager. Argentinians are notoriously carnivorous. A guy played the guitar and a harp while we were dining.

The vacation was off to a great start.


Saturday March 25: The plan was to spend the entire day in San Diego. The weather cooperated. It was around 70 all day long, and it was sunny.

We ate breakfast in the hotel again. I had sausage and scrambled eggs, with biscuits, fruit, and cereal. The baseball team from Westmont College in San Diego was in the dining room at the same time as we were. Their uniforms had maroon trim. They reminded me of UMass’s colors. I had stayed at many Hampton Inns. I had never seen a breakfast area so crowded. Sue and I had to eat at little table.

The next line of my notes says: “Convoy St. Target: _______. Big dip to get in. Drove past Home Depot Expo Center.” I am not sure what to make of this. There is a Target in Kearney Mesa, but in 2023 it is on Othello St. There is a Home Depot Design Center in San Diego, but it is not near the hotel or Target.

Balboa Park was our first touristy destination of the day. The park’s website calls it, “San Diego’s ever-changing, always amazing, 1,200-acre back yard.” I distinctly remember having trouble finding a parking space along the side of the road. Several women were reserving spaces for their husbands. When I finally found one I had difficulty maneuvering the HHR into it. It was quite a bit larger than my Saturn, and the visibility was not as good.

El Prado.

The main thoroughfare, which is reserved for pedestrians, in Balboa Park is El Prado. The notes describe it as “very nice”, and the photos that I found on the Internet certainly confirmed that. On both sides of it were museums, hotels, restaurants, and other elegant places.

The notes state:

Railroad museum. Wooden trestle bridge. Imperial valley. Junkyard dog. Barrel falling off of truck. Pushing truck uphill.

I assume that the first two words referred to the Model Railroad Museum that was located in the basement of the Casa de Balboa building on El Prado. Although a flyer from the museum was in the Sand Diego Opera bag, I don’t remember anything about it.

Sue had her own N scale model train layout that she constructed on the ping pong table in our basement in Enfield. Someone bought a Lionel train set for me when I was very young. My dad and Joey Kuchel set it up in the basement when my family lived in Kansas City, KS.

Evidently we saw all of the following somewhere in Balboa Park: “Palm reader, bicycle taxi, guitar and flute.” None of these references rings a bell. I distinctly remember not getting my palm read in San Diego or anywhere else.

I did not find a flyer from the Natural History Museum, but we must have gone there. We saw a movie about Baja California and a skeleton of an allosaur.

I reported “lots of interactive stuff for the kids.” Don’t ask me what “Dave in white coat in bathroom” referred to.

I have no notes about the tram that went around the park. It was free, and I found a flyer for it, so there is a good chance that we rode on it for a while.

Try to imagine the Moreton Bay Fig Tree with seventeen less years of growth. That is what we saw.
Our next stop was at Sunset Cliffs Natural Park. I probably had some very striking memories of this stunning location, but all that I wrote was, “Sucking face. Woman with cigarette”.

I found handwritten directions to Old Venice Restaurant on the back of an advertising piece from Avis that was in the bag. We ate a pizza and a very good salad for supper there. The pizza had prosciutto, chicken and basil. The notes stated that the restaurant was near Shelter Island, which is really a long peninsula.

I remarked in the notes that the people in the restaurant were too good-looking. We ate our supper on a wobbly table outside. Darren was the waiter’s name. I didn’t record the amount, but I am pretty sure that I left a tip.

When we left the restaurant I noticed a small ding on the passenger side of the HHR. Dings on rental cars can be costly. I had to hope that Otis had made a note of it when he inspected the vehicle or that whoever inspected it when we turned it in was equally negligent.

I forgot to bring the good map that I had ripped out of Frommer’s in 2000. I found myself on Rosecrans road and couldn’t figure out how to get on the freeway. I also ran a red light. The notes did not state whether the malfeasance was accidental or deliberate.

Another great day!


Sunday March 26: The plan was to drive to La Jolla, Coronado Island, and Old Town in San Diego. I wonder how much I used the Frommer’s book to select the itineraries. My choices do not closely agree with “Frommer’s favorite San Diego experiences.”

Sue might disagree, but I found the weather to be less than perfect. Clouds kept the temperature in the sixties all day. That’s light-jacket weather for me.

We had the usual breakfast at the Hampton—eggs and biscuits, fruit, and cereal. They also generally provided at least two kinds of juices and plenty of coffee.

We stopped at Target again. This time we picked up some two-liter bottles of Diet Cokes and some snacks. These items were much cheaper at chain stores than at locations attractive to tourists.

La Jolla was less than ten miles to the west of our hotel. I anticipated that we might have difficulty finding a place to park, but I was wrong.

Sue and I walked down to the beach We saw the aggregation of seals that Denise and I had enjoyed so much in 2000, but the only thing that I wrote about the experience was that the rest rooms were “crummy”. My dim recollection is that it was breezy at the cove.

We walked into town and strolled around for a bit. It seems incredible, but I reported that we could not find the Best Western in which Denise and I stayed. I did take note (and probably photos) of two dachshunds.

We did not take the 26-minute route from La Jolla to Coronado Island that is shown in the map at the left.

We were in no hurry, and so we drove through San Diego down to Chula Vista and then over to Imperial Beach at the south end of San Diego Bay. from there we took the “Silver Strand” up to Coronado.

The notes indicated “6$ at beach”. Maybe that was what I paid for parking. All beaches in California have always been open to the public.

I remember that there were protestors at the incredibly elegant Del Coronado Hotel, but I do not recall what the issue was. We had lunch al fresco. It consisted of leftover pizza from Old Vienna and food that we had purloined from breakfast at the Hampton Inn.

We walked up to the legendary hotel and even went inside. I could not believe how many bellboys they had. I kept waiting for one of them to shout, “Call for Philip Morris.”

Afterwards we stopped at a place called Moo Time Creamery for some ice cream. For some reason we ordered three types of ice cream. The notes stated that Sue really liked the double chocolate and the pear sorbet. I preferred the stracciatella.

Moo Time had a statue of Elvis and another one of a cow. I found a photo on the Internet.

I am surprised that I even tasted the ice cream. It has never been my favorite food, and, if the temperature was only in the sixties, I was probably shivering while I ate it.

From Coronado we drove to Seaport Village, which was on the eastern side of the bay, so that Sue could do some shopping in what its website calls “14 acres of fine waterfront dining, entertainment and world-class shopping in the heart of beautiful San Diego”.

I had difficulty finding a place to park. I must have let Sue off and parked in a lot rather than on the street. The notes said, “Hard to park. Meet at four. Brought Sue the ticket.” I interpret this to mean that I was given a ticket so that the HHR could exit from the lot, that I brought the ticket to Sue, that I planned to mess around somewhere while she shopped, and that we would meet up somewhere at 4PM.

The rest of my notes about Seaport Village were difficult to decipher: “Smoking outside of jewelry store. Arabs. Cat.illacs.” I was evidently impressed by the number of boats in the nearby marina. I also saw quite a few sailboats in the harbor. In 2023 I have no memories of this place, but Sue’s only clear memory of the entire trip was that she bought her favorite earrings there.

From Seaport Village we probably took I-5, which in Southern California is called “The 5”, north to the Old Town section. Old Town is a State Historic Park. The website describes it this way:

Five original adobe buildings are part of the historic park, which include museums, unique retail shops, and several restaurants. The Historic Plaza remains a special place for gatherings and historic activities. Visitors can also experience a working blacksmith shop, enjoy music, see or touch the park’s burros, and engage in activities that represent early San Diego.

I reportedly was very lucky with the parking. The word “Closing” is mentioned in the notes. Perhaps the “unique retail shops” had closed for the day.

We toured the area for a while and then decided to eat supper at Café de Reyes. We ate outside. The weather was perfect for Sue, and I got to sit by the heater. Our waiter was named Daniel, and the busboy was Jorge. The clientele seemed to be equally divided between Mexican-Americans and gringos. There were free tables when we arrived, but it got pretty crowded after we sat down.

For an appetizer we ordered quesos fundidos, which was a plate of goat’s cheese and sausage. The notes indicated that I had “combination #1 and a very large margarita.” The combinations are no longer numbered on the restaurant’s online menu, and so I cannot say what it contained, but I did call the supper “very nice”.

The notes also specified a “lady making tortillas with scrunched-up shoulders.” It didn’t specify whether she worked for the restaurant or not. I assume that, despite the word order, the shoulders belonged to the lady, not the tortillas.

When we returned to the hotel we were both dead tired. Sue contacted Marva by phone or email. We saw commercials on television for Congress to replace Duke Cunningham, who had resigned in 2005 for taking bribes from military contractors.7

We also learned that although the UConn men lost, the women won.

Monday March 27: This was the zoo day. For photos of animals (including the pandas) from the trip in 2000 look here. The weather was beautiful until about 1:30PM. It became chilly after that.

My breakfast at the Hampton was sausages with cold hard biscuits supplemented by fruit and cereal. The notes indicated that I took photos of the grounds around the Hampton. You will need to imagine the basketball goal and what the “Shriner stuff” might have been.

The zoo was located in Balboa Park. By this time I was familiar enough with the area that the drive there was a stress-free experience. We arrived at about 10:00. I parked the HHR near the sidewalk between aisle 4 and 5. From there it was an easy walk to the entrance. We did not need to stand in line because we already had tickets.

We made a beeline for the panda exhibit. There was no line at all. We got to see the six-year old that had been a baby for my first visit as well as the parents.

We then took the moving sidewalk up to the polar bear exhibit. Only one of them was out, but he put on a show for us. I remember that half of the exhibit was water, and you could easily see the bears when they went for a swim.

We got a bird’s-eye view of the park from the Skyfari ride. It had been included in the price of the combo (Zoo plus Wild Animal Park) tickets that we had bought. Denise and I did not do this. My recollection is that she was not good with heights.

When we were back on terra firma we walked down to visit the tortoises. One of them appeared to be horny. After that Sue went into the lizard and reptile mesa; I think that I stayed and took more photos of the amorous tortoises. We both then spent a little time in the reptile house.

We then went to see the orangutans in their new home. The notes indicated that I took good pictures of the baby. It was painful to write the last sentence. I have got to find those photos.

We ate lunch in the Treehouse Cafe, which was definitely aptly named. The photo at the right provided a good indication as to how hilly the zoo was. I ate a chicken Caesar salad with some chips and coke. Sue had clam chowder in a bread bowl and chocolate layer cake.

While we were eating the temperature dropped like a rock. The notes do not indicate whether I brought a jacket, but I probably did.

The gorilla enclosure allowed us to be within just a few feet of the mighty apes. The notes indicated that I was very impressed with the size of the silver-back’s thighs.

We next saw the hippo, but I was unable to snap any good pictures. The water was too dirty.

The flamingos did what flamingos do.

I think that the “express bus” that we took was similar to this one. The park now has a Kangaroo Bus that is a double-decker.

We then took the zoo’s express bus from stop 3 to stop 4 so that we could see the giraffes and the other hoofed animals. One of the giraffes was only two days old, but it was already pretty steady on its feet.

Sue was disappointed that we never saw any meerkats. We viewed their exhibit from three separate vantage point, but they all stayed in their burrow. It was a good thing that we had seen the sentinel at the Wild Animal Park. If not, she might have insisted on extending our stay in San Diego until she saw one.

We reportedly saw all of the following:

  • A horny wallaby.
  • Bactrian camels.
  • Some very active koalas.
  • Both Asian and African elephants drinking from a fountain.
  • Llamas.
  • Pigs.
  • Capybaras
  • At least one tapir..
  • A peacock that had flown up on a roof.
  • Quite a lot of topiary.
Imperial Mandarin restaurant.

We enjoyed supper with Marva at the Imperial Mandarin Chinese restaurant. I had wonton soup and spareribs. Sue also had wonton soup and moo shu pork, which was apparently a specialty of the Imperial Mandarin.

One of the rear doors on Marva’s car did not work. After noting this fact I included the phrase “Simply Marvalous”.

We drove to the Black Angus steakhouse for drinks. The bartender’s name was Ryan. I had Scotch on the rocks. The notes stated that someone had a lemon-drop martini. I have a hard time believing that it was Sue. She usually ordered a Scotch if I did.

It is telling that the notes included absolutely no mention of the conversations. Either I was not paying attention, or I figured that I would remember it without prompting.

I must have had only one Scotch. I managed to pilot the HHR back to the Hampton without any difficulty.


Tuesday March 28: The original plan was to go to Sea World. However, it rained lightly all night long. By morning it looked pretty good, but the forecast was for rain all day, or at least all afternoon. We therefore decided to skip Sea World. The new plan was to make return trips to Balboa Park and Old Town.

For breakfast we ate egg pizzas (that’s what the notes said), fruit, and cereal.

This time we had no problem parking in Balboa Park. We saw busloads of kids and also witnessed a group of Mexicans or Mexican-Americans in blue warm-up suits.

I do not know what to make of the phrase “Bridge over Park Rd.” There is a famous bridge in Balboa Park, and there is a Park Blvd., but the one does not go over the other.

We saw a cactus garden and a rose garden. I also noted a pair of sneakers in a tree.

The people in the park that day were interesting. I saw a guy with a flag, and I overheard another guy who said, “I should have shot him again. I should have shot him four times.”

We visited the Reuben H. Fleet Science Center, and I picked up a daily schedule there and a flyer for an IMAX film about Greece. There was quite a bit of interactive stuff for kids in the area of the museum called Kid City. A few of the devices appeared to be broken. We watched a presentation on television entitled “Origins in Space”. It was about NASA and particularly the Hubble Space Telescope.

I don’t know why the word “Einstein” was included in the notes.

Sue and I enjoyed a cappuccino at Galileo’s Café inside the center and then watched an IMAX movie called “Greece: Secrets of the Past”. In the theater there you lean back and watch the film on a dome. I don’t think that this was a particularly useful way to learn about Greece’s past.

The statue of El Cid did not look much like Charlton Heston.

We saw a Venus flytrap, among many other species, in the Botanical Museum.

We walked past the Mingei International Museum, which promoted folk art and crafts from around the globe. We did not go inside.

We drove to Old Town again for a late lunch. We had tacos and a burrito at the Alamo Mexican Cafe. It got quite chilly. Sue wrote postcards, and I mailed them. The notes stated, “Alamo closed up.” I interpret this to mean that the patio area was closed because of the weather.

On our way to the car we found a store that was offering 50-65% off the regular price. The notes did not say what they were selling or whether we went in.


We drove back to the Hampton and took a nap so that Sue could stay awake during the opera, and I could prevent cartoon characters from appearing in the last act, as they had during the performance that Denise and I attended.

This time the San Diego Opera was presenting on a performance of Carmen by Georges Bizet. Both Sue and I had seen traditional productions of this opera several times. I owned a CD of the opera that used Bizet’s original version that included dialogue, not recitative. Every performance that I had seen had used recitative, which, in my opinion blunted the impact of Carmen’s personality.

We also had season tickets for the Hartford Stage Company when Mark Lamos, the director, was the artistic director. Both of us were quite sure that his Carmen would not be a traditional one, and we were right. The program for the opera contains 56 pages, but there is not a word about the production. The setting had been moved from Spain to an unnamed Latin American country and from the late nineteenth century to the thirties or forties. This really did not impact the arc of the story line much. Of course, gypsies were rare in Latin America, but it was not that hard to suspend disbelief. The famous Anvil Chorus did not seem anachronistic in this environment.

All performances of Carmen were sold out, but the two seats next to me were empty and at least one woman seated near us left after the first act.

I don’t remember whether I enjoyed the performance or not. The only detail that I remember was that one guy in the audience wore shorts. If it had been the dialogue version I feel certain that I would have mentioned it. The review in my notes was terse: “Liked Micaela. Good chorus. Great acoustics.”

It took a very long time to maneuver the HHR out of the parking garage. That’s often part of the price one pays for attending one of the ABC operas.

Back at the Hampton we enjoyed a late supper of leftovers consisting of moo shu pork and combination #1.

Wednesday March 29: When I traveled to the West Coast on business, I always returned on an overnight (“red-eye”) flight. The times of our return flights were not specified in the notes, but we obviously spent most of the day getting from San Diego to Enfield.

I woke up with quite a bit of energy and decided to go for a run. After a few minutes it started to sprinkle, and I returned to the hotel.

Since getting food is always somewhat dicey on airplanes and in airports we decided to treat ourselves to a full breakfast at the Spice House Café.9 It was less than a mile from the hotel. We had veggie frittatas and “gyros meat”, which I presume was lamb The portions were enormous. The very nice waitress, whose name I did not record, kept the coffee flowing. It rained quite hard during breakfast, but then it cleared up.

We returned to our room at the Hampton Inn, packed our things into the HHR, and checked out. Sue, needless to say, brought leftovers.

I stopped for gas at an Arco station. The pump wouldn’t accept my ATM card10 for some reason. I went to a nearby Chevron station that accepted the card. We then drove to the airport and returned the HHR to Avis. Either they did not notice the ding, or they didn’t care.

The notes said, “Raining in Salt Lake City.” So, we evidently changed planes there. I had been in that airport at least once before, but it is the only place in Utah that I have visited. The other states that I have missed (as of 2023) are Wyoming, Montana, Idaho, North Dakota, and Alaska.

We ate leftovers from breakfast on the flight from Salt Lake City to Bradley. There was plenty of time for Sue to watch a movie. She did not ordinarily like science fiction, but maybe “Aeon Flux” with Charlize Theron was the only thing that was available. I worked on sorting and editing my photos, the B4 deck11, the notes, and playing bridge on Bridge Baron.12

Both our bodies and our luggage arrived at Bradley International intact. It was probably pretty late; we lost three hours in the air. I called Executive Valet, and they sent their bus to bring us to their lot.

As always, my Saturn13 was running and parked near the door of the office. It was a little disconcerting that the “Service engine soon” light was on.

No trip was over until we verified that the cats were OK. As the Saturn entered the driveway we saw a grey tiger-striped cat in the yard. This was not a good sign; he was not one of ours. Woodrow, as expected, greeted us as soon as we went through the door. He showed me that there was no cat food left in the gravity dispenser. I poured some into the metal plate that the cats ate from.

Giacomo made an appearance the next morning. The entertaining and exciting trip to San Diego was officially completed.


1. Sue was married (but estranged) when I met her in 1972. Her father-in-law, Chick Comparetto, lived in Enfield about a mile from our house. He looked after our cats on most of our big trips. His obituary can be found here.

2. At the height of its popularity AirTran operated 700 flights per day, many of them passing through Atlanta. It was acquired in 2011 by Southwest Airlines.

3. The park was renamed San Diego Zoo Safari Park in 2010.

4. In 2010 the monorail was replaced by a set of wheeled vehicles with similar capacity.

5. The restaurant closed in 2019 after twenty years in business.

6. Give the kid a break. His parents could not find the Smithsonian in Washington, DC.

7. Are you surprised to learn that he was pardoned in the waning moments of the Trump administration?

8. You do not need to go to San Diego to be entertained by the zoo’s polar bears. You can watch them on polar-cam.

9. The Spice House Café closed its doors for good in December of 2018. It had been in business for twenty-six years.

10. Perhaps the most puzzling thing in all of the notes is the fact that I used an ATM card to buy gas rather than a credit card. By that time I paid for everything with credit cards in order to amass points. I had separate American Express Cards for Hilton and Delta. I had used them to earn enough points to cover most of the costs of this trip.

11. I can’t be certain, but this probably refers to a deck of flash cards that I created for quizzing myself on Italian vocabulary. The English words were sorted alphabetically, one card per word; the Italian word or words were on the back. The B meant that deck contained English words that started with the letter B. They were sorted alphabetically. The 4 meant that this was the fourth deck. There were at least ten thousand cards in total. I went through the entire set of decks more than ten times.

12. Bridge Baron was a terrific software product that facilitated the learning of bridge, both play and conventions. I had Bridge Baron15 on my laptop. The last version of the software that could be installed on your computer and run without the Internet was Bridge Baron29. In 2023 the app Bridge Baron Gold is still for sale.

13. The Saturn lasted until the end of the year. I traded it in for a beautiful sapphire-blue 2007 Honda Accord coupe.

1999-2000 TSI: Finding the Best Person

Our attempt to hire René Conrad. Continue reading

In the second half of 1999. after my sister Jamie Lisella had left TSI (explained here), the situation at the company was simultaneously the most exciting and the most perilous of its entire experience. On the one hand, business was very good; our services were much in demand, and the relationship problems of the previous few years were pretty much behind us. We had a good staff that could produce great code on a reasonable schedule. We also had plans to move into a new office in East Windsor that we were designing to fit our needs (described here).

However, the company did face some serious issues.

  • TSI had no marketing director, and we had done no marketing of any note for at least a year.
  • TSI no longer had an administrative assistant. I had take over these tasks, and I had better things to do.
  • The size of the potential market for new sales of our primary product, AdDept, an administrative system for retailers, was dwindling, mostly do to mergers and consolidations in the retail industry. Another factor was the fact that AdDept was already installed in a large number of locations.
  • The computer that we knew best, the AS/400, had limitations that made it difficult to sell to companies that were not familiar with it. Specifically, the screens and output were not considered “modern”.
  • The Internet posed a serious challenge. At the end of the century every business could see aspects of the opportunities that it offered, but few could see a clear pathway to using it profitably.

My partner, Denise Bessette, and I discussed these issues fairly often. We knew that we were understaffed in critical areas. Although a good case could be made for getting a new marketing director forthwith, the previous marketing person, Doug Pease, had left the company a few years earlier because I asked him to stop selling new AdDept systems for the simple reason that our existing clients were so demanding that we were struggling to keep up with their requests for new programming. It seemed to me that we should address our other problems before we hired someone to generate more sales.

I was aware that René Conrad was frustrated with her position as planning manager at Kaufmann’s in Pittsburgh (introduced here). I had great respect for René and her work. In the wake of Jamie’s departure I discussed with Denise the possibility of asking René to work for TSI. Denise was receptive to the idea, but there certainly were a lot of detail that needed to be put in order.

After talking with René over the phone a few times in August of 1999 I sent the following letter to her:

I have been thinking a lot about this. I also met with Denise. As usual, she had some good ideas. It seems to me that there are three things we need to address: 1) a job description that we all can live with; 2) a solution to the relocation problem; 3) a suitable compensation scheme. You may have other issues, too. If you do, I would greatly appreciate it if you would tell me as soon as possible.

1) Job description

You asked me if this was Doug’s job. The answer is no. We hired Doug to sell AdDept systems. We hoped he would be able to do other things, but the only other one that he was accomplished at was setting up time and action plans and agendas. In the last five years we have taken an immature product with a small client base and made it into a comprehensive administrative system used by a large portion of the most powerful and successful retailers in America. What we really need now is someone with insider knowledge to help us shape our company for the next 10-15 years. This is the primary role we would like you to pay. We realize full well that this is much less structured than what you are used to. We hope you would look forward to the challenge and can adjust to this type of environment. The second most important objective would be to relieve some time pressure from Denise and me. I hope that you would be able to relieve me of some of the training time either by eliminating the need for it by improving our documentation or by taking some of the trips yourself. The other side of the coin is that neither Denise nor I can afford to take on new unbillable responsibilities. The case in point is supervision of the administrative assistant. Jamie did this work for such a long time that she required very little oversight. I don’t see how we could afford to hire you if you did not supervise this person. I don’t see how this job can be performed from anywhere except our office, certainly for the next few months. You will have an awful lot to learn about how our company works. You know all about Kaufmann’s and a little about the other May divisions, but we have 17 other clients. We work very closely together at TSI. I don’t see how this could be done by phone. We also do not have the infrastructure for remote use of our system. We have a dial-up connection through the network, but it uses phone lines.1 We would spend a fortune on long distance if someone had to dial in to our system, and, of course, that is the only way to dial in to our customers. Setting up an internet connection is expensive, and we would probably have to hire someone to do it. It also drags security issues in as well.

2) Relocation

I don’t exactly know how to sell you on Connecticut. Our new office promises to be very nice. You will have the biggest office with three windows. We will make sure that you have whatever you need to be productive. I have made a commitment to everyone to make the work environment so nice that people will love to come to work.

As I said, we have no death marches.

I think you will like working with our staff. If there was any negative feeling in our office, it left with Jamie. We are in the process of hiring an administrative assistant.2 If you don’t like the person we hire, you can get someone else.

The area is pretty nice. The weather is certainly no worse than Pittsburgh’s.

We are two hours from Boston, which is full of activity. We are only three hours from New York by train. Vermont is only 1.5 hours. The long island shore is an hour or so.

You will have to make new friends. That is never easy.

We would REALLY like you to come see what we have to offer. Denise is eager to show you Northampton, MA (about 20 minutes north), where she went to school.

3) Compensation

I am pretty confident that the compensation issue can be worked out without much difficulty. I told you about how much Doug had been making. I neglected to tell you that 2/3 of that was in commissions. I think that we need to revamp the compensation scheme somewhat. Doug concentrated on new AdDept sales. It took him a few years, but eventually his efforts outstripped our ability to support the new customers. I get the distinct impression that you aren’t interested in that kind of job. We want to sell AdDept systems, but we think we need to develop other sources of income as well.

We propose that you receive 35% of the profit on hardware sales; 10% of the revenue on AdDept sales (assuming I take all the sales trips by myself); 20% of AdDept module (e.g., CAPS interface) sales; and 50% of “project management” income. The last would be defined as any trips (at $900 a day) that you get customers to agree to let you take. If you can persuade them to pay you without taking a trip, all the better.

You will be part of the process of developing new products or services. We will negotiate with you what percentage you get.

The starting base salary would be $50,000. e will agree to pay you an additional $2,000 per month as salary in lieu of commissions for the first twelve months. If your commissions were $500, $4,000, $800, and $3,000 in the first four months, you would be paid $2,000, $2,500, $1,500, and $2,300.

We have done no marketing in more than two years. Nevertheless, in the next year I think that one AdDept sale is almost certain (Carson’s)3 and one is likely (Dick’s)4. It is possible that Dick’s will happen very soon, in which case I will have to pay Jamie commissions. There are two almost certain hardware sales (Carson’s and a box for Saks Inc.). At least three or four customers could definitely use faster boxes, and the new 170’s are very attractive.

Adapting to life in a small company will not be easy for you. On the other hand, I think that the profiles of TSI and René Conrad mesh well. We are stable, free of debt, and full of kindred spirits. We need a smart, aggressive, well-connected person. You’re it.

Have you seen the W.C. Fields movie, “The Bank Dick”5? Fields’ character Edgar Soucè (accent grave on the last syllable) has a prospective son-in-law named Og Oggleby who works in a bank. Fields is trying to talk him into embezzling money to invest in shares of stock in The Beefsteak Mine. The pitch is “You’ve got to take a chance when you’re young.” Soucè explains, “My uncle Huffnagle, a balloon ascentionist, took a chance. While he was aloft in his balloon one day, he espied a haystack 2,000 feet below him He took a chance. He jumped out of the balloon and aimed his flight at the haystack.”

“Gosh,” says Og. “Did he survive?”“Uh, no,” says Soucè. “But that’s the point. If he’d been a younger man, he might have. You’ve got to take a chance when you’re young.”

We contacted René, and arranged for her to fly to Connecticut and spend some time talking with us in our new office. We bought a round-trip plane ticket for her and arranged for her to stay at the nearby hotel, which was, I think, a Best Western at the time.

I picked up René at Bradley on, I think, a Saturday morning in December 1999 or January 2000. Denise drove in from her house in Stafford. We tried to explain that the situation at TSI was very positive, but we wanted to hire someone who could help us face the issues of the twentieth century. René’s biggest concerns were the fact that she was used to fixed goals and rewards for meeting them and whether her presence would be required in Connecticut. Unbeknownst to me she had strong ties to Pittsburgh and was not impressed by the social scene in the Hartford-Springfield area.

A few days before Denise and I left for our trip to PartnerWorld in San Diego I received a letter from René in which she declined our offer. It was disappointing but not surprising. When we got back from San Diego, I wrote up my thoughts for Denise’s consideration and then on February 7 I set this letter to René:

Denise and I were disappointed but not very surprised to receive your letter. I think that the three of us would have had an enjoyable and successful time working together, but there is more to life than work. At least, I think I read that somewhere.

We both gave careful consideration as to whether the job could be performed remotely. We also examined whether there was a feasible arrangement that involved two weeks here and two weeks there. The thing is that we want someone we can work closely with, and we just don’t see how that would be practical without the person being in the office. Denise and I often have impromptu conferences, and I think that the close sharing of ideas has helped the company immensely. Our primary objective is to find someone with slightly different experiences and a somewhat different outlook to join in the process.

We are still convinced that you would have been the best person for the job, but we accept that we now have to look elsewhere. We both look forward to working with you.

We did not get to work with her for long. In 2002 the May Company moved the administration of the Kaufmann’s stores to the headquarters of the Filene’s division. René began working with a local non-profit theatrical organization, about as different from TSI as imaginable.

TSI did not get to add Dick’s, which is also in Pittsburgh, to its client list until 2004. On a training trip I met up with René. She showed me where she worked, and we had supper together.


What if?: It is difficult to say how different things would have been if we had hired her. In the short term there might have been very positive results. I wrote on February 17, “It occurred to me in a fit of melancholy at 5 PM on Friday that René Conrad could probably have forestalled the Cato fiasco. She could also probably have taken the Meier & Frank trips, or at least one of them.”

On the other hand, she could not have helped us much with the May Co. It is almost impossible to imagine getting much more work from them. Perhaps she could have penetrated the barriers that Macy’s set up, and we could have continued our relationship with them after the grand consolidation. Even if she did, how would it have helped us.

I don’t think that she could have helped much with AxN. Denise came up with a great solution to the problem of marketing it to newspapers. I cannot imagine what René she could have figured out a way to use the connections we established between advertisers and newspapers for some other purpose that was valuable to one or the other.

While working on this project I contacted René through LinkedIn. Her page is here.


1. In 2023 it is strange to read about concern about telephone charges. At the time we used MCI for long distance. Every month our bill was in the thousands..A few years later our network and Internet connections made it feasible for employees to sign on to our AS/400 from home through a local carrier. In fact, one of our programmers, Michael Davis (introduced here), did this from Pittsburgh after changing from local employee to remote contractor. Denise worked from her home on Cape Cod during the last year of so of TSI’s existence.

2. The administrative assistant whom I hired was Nadine Holmes (Introduced here).

3. I can hardly believe that I was ever “almost certain” that TSI we would get Carson’s (introduced here as P.A.Bergner). Steve VeZain must have told me or Doug something that I later repressed.

4. The Dick’s Sporting Goods installation has been described here.

5. I planned to insert a link to this routine, which I consider the best comedy sketch ever, on the Internet, but I could not find it posted anywhere.

2000 January TSI: Mike and Denise at PartnerWorld in San Diego

Fun and frustration. Continue reading

In the late nineties Denise and I had decided that we needed to investigate ways for TSI (or at least the two of us) to develop a new product or service and to modernize, if possible, our work on the AS/400. In late 1999 we learned about PartnerWorld, a convention for IBM’s business partners that was scheduled to be held in San Diego in late January of 2000. We decided to attend. Our objectives were two-fold: 1) to hear about IBM’s approach to the Internet; and 2) to meet other vendors with whom we might team up. I also bought two tickets for the San Diego Opera’s performance of Verdi’s Il Trovatore on Tuesday, January 25. We decided to spend the last day at the zoo.

This must be in SD. Everyone in New England wears a coat in January.

On Sunday, January 23, Denise’s husband Ray drove her to Bradley International. I met them there and took a photo or two. Since we gained three hours en route we probably landed in San Diego in the afternoon. The airport was surprisingly close to Seaworld, Coronado Island, and downtown. I was accustomed to fairly long drives from airports to downtown locations. We boarded our rental car at Avis. The weather was fantastic throughout our stay.

Click to enlarge.

I had booked rooms for us at the Best Western Inn by the sea in La Jolla, which was about a twenty-minute drive from the airport and the conference center. This was an excellent choice. It was a nice hotel that was reasonably priced and within walking distance of La Jolla cove. I seem to remember that Denise and I walked down to the beach as soon as we had gotten settled. There we saw both a beautiful stretch of sand and a large group of seals or maybe sea lions. Both species liked to hang around in the vicinity.

I found no notes about this trip. I found about ten photos that I took with disposable cameras. I must have had two and switched halfway through the trip; there are two different sizes of photos.

I bought a copy of Frommer’s guide to San Diego. I know that I used it to find the hotel because there was a business card marking the page for it. It said the prices were “moderate”, and they included a continental breakfast and free parking. A map was evidently torn out of the back of the book.

The business card was from Yvonne Carl, whose job was “Customer Advocate” at The 400 Group in Dedham, MA. By the time that I wrote this entry in 2023 I had no recollection of her or the group. When I tried its website, I was treated to a large and graphic ad for a combination flashlight and male sex toy.


The conference: On Monday we drove to the gigantic conference center and parked in the basement. When we registered we each received a faux leather black duffel bag, some printed materials, and an orange PartnerWorld tee shirt. Mine, for some reason had “Morpher” on the back. Denise’s had something equally meaningless.

The first event was the “kickoff” in a very large auditorium. I don’t know how many people were there, but the total attendance at the conference was about 4,000. Lou Gerstner, IBM’s celebrated Chairman, did not attend, but he sent a video. His message was that IBM was now all about e-business, by which he seemed to mean using the Internet directly or indirectly for commerce. IBM wanted everyone to use its servers and, more importantly, services. Another big emphasis was on the object-oriented programming called Java1 and JavaBeans2, both of which were developed by Sun Microsystems and licensed to everyone at no charge.

Sam Palmisano,

I remember two speakers. A lady who was in charge of marketing claimed that IBM “owned” the term e-business3. This was in reference to an advertising campaign that had associated IBM with the term. The other was Sam Palmisano, the number two guy at IBM, who must have thought that he was addressing the IBM sales force. He was very upset at EMC and Sun Microsystems, who were evidently using former IBM employees—of whom there were a large number—to undercut IBM on some accounts. He used the phrase “kick butts”, which seemed totally out of place for a gathering of people who had worked with IBM for years.

Denise and I usually split up to attend other presentations. In the only one that I remember a panelist said that in hiring you should always get the best person available. This was undoubtedly good advice, but I had learned that it was also crucial to find a way to keep them no matter what happened to your business.

AS/400 sign-on screen.

We also visited some exhibits that were sponsored by third parties. At the time we were on the lookout for ways to provide a GUI4 front end for AdDept that we could implement without a great deal of work. We did not find anything of interest.

One of our major objectives was to make contact with people from other companies with which we could partner for mutual benefit. We were disappointed in this endeavor. IBM was not interested in helping its partners find partners. It wanted its partners to tell their customers to buy IBM computers and services.


Sinbad.

Entertainment: I think that the comedian Sinbad performed on Monday evening. Denise and I attended. He began by telling the audience that he was a Mac guy. At the time Apple was not yet a major player in either servers or the Internet. Its computers were good for designers, but most people in business had little use for them. I was not very impressed with the rest of Sinbad’s routine either. I don’t think that he understood the nature of the audience.

On Tuesday evening we went to the San Diego Opera to see Il Trovatore. I remember being disappointed that the members of the orchestra did not take time to throw a baseball around during the overture. I also remember being very tired. In the last act I had to fight off drowsiness, and I was unable to prevent various Warner Bros. characters such as Sylvester and Bugs Bunny from appearing on the stage.

I remember that Denise and I were very impressed with the soprano who sang Leonora5. She rightly judged the arias to be beautiful. I also was surprised. I had listened to the opera several times and had never before been so impressed with these pieces.

On Wednesday Denise and I attended a party in the conference center. The music was supplied by what was left of the Beach Boys. Mike Love and Bruce Johnston were definitely there. Brian Wilson and Al Jardine were not. The other members of the band on the stage were much younger than Love and Johnston, who were both pushing sixty.

You won’t find any pictures of Mike Love without a hat. Bruce Johnston is on the left

There was nowhere to sit. Perhaps they expected people to dance, but this was a group of uber-geeks, predominantly male. Many may not have even heard of the Beach Boys. A few people may have danced, but I never would unless I had at least ten beers. I was at least nine short of that mark.

Two old guys singing about hot rods and surfing seemed weird in the twenty-first century. None of the magic of the performance that I witnessed at the concert at U-M (described here) remained.


Private experiences: I remember having two suppers with Denise. We went to a Mexican restaurant in Old Town one evening. I am pretty sure that we also went to a Chinese restaurant in La Jolla. I don’t remember where we ate lunches or breakfasts. Denise probably skipped some of these meals. When we ate together we almost exclusively discussed what we could do to enhance the business.

I don’t see any ear flaps. They must be seals.

We also spent some time walking up and down the beach and viewing the seals from a safe distance. The entire experience was at once exhilarating and disappointing. We were already starting to focus on using the Internet for insertion orders. We both had moderate confidence that we could make it work, and we were excited about the challenge. It was disheartening that we found nothing of value with regard to modernizing AS/400 applications.


The zoo: We spent the entire last day at the famous San Diego Zoo. We saw a very large number of animals, but the foliage used to establish the settings for the animals and the ambience of the zoo was nearly as stimulating.

I took dozens of photos with disposable cameras. This type of camera was totally inappropriate for a visit to the zoo. It had no ability to zoom or adjust the focus. They were not stored digitally. I had to take photos of the photos with my digital camera. That process lost some of the resolution. However, fuzzy memories are better than none.

The only fairly distinct memories that I have of the experience involved the panda exhibit. We began our visit there, and on that occasion we stood in line for a long time. When we finally got to the viewing area, the panda was very visible. We came back in the afternoon and got a better look.

We went to at least two shows. One of them involved birds that flew around but always returned to the trainer on command. The other featured a couple of big cats.

Here is a selection of the other photos in no particular order.


I don’t remember the trip back to Connecticut.


Epilogue: The result of TSI’s search for an Internet product was AxN. The story of that project begins here. In the spring of 2006 Sue Comparetto and I returned to San Diego for a short vacation. That trip is described here.


1. I had read ten books on Java, and I did all of the exercises in each. I could do what they asked, but I could see no way to do most of what I wanted to do. On the AS/400 (and presumably on other machines as well) a Java Virtual Machine needed to be installed and configured. IBM put all of this stuff under the rubric of Websphere. The implementation on the AS/400 had horrendous performance compared to programs in the native environment.

2. JavaBeans are classes that encapsulate one or more objects into one standardized object (the bean). This standardization allows the beans to be handled in a more generic fashion, allowing easier reuse of code.

3. I liked to tell our clients that TSI was working on an Internet-based system for convents and monasteries. We planned to call it “Monk E-Business”.

4. GUI stands for “graphical user interface”, which means using screens that take advantage of all of the properties of personal computers. AdDept’s screens were still text-based, which made them less attractive but not necessarily less functional for the tasks that they performed. GUI front ends took advantage of the mouse and displayed information using colors, images, and such things as check boxes, radio buttons, text boxes, and pull-down windows.

5. We were right to be impressed. I discovered twenty-three and a half years after the fact that Leonora was played by Sondra Radvanovsky. At the time she was an up-and-coming star. Within a decade so she was an international diva recognized both for her singing and her acting ability. She gave several legendary performances at the Metropolitan Opera.

1999 TSI: Mike Gets Certified

The AS/400 hardware, the OS/400 operating system, and the and DB2 database were introduced in 1988. The AdDept system that TSI developed for the administration of the advertising departments of large retailers was one of the very first systems developed … Continue reading

The AS/400 hardware, the OS/400 operating system, and the and DB2 database were introduced in 1988. The AdDept system that TSI developed for the administration of the advertising departments of large retailers was one of the very first systems developed on and for the AS/400. At the time TSI was an IBM Business Partner for its GrandAd system on the System/36. Earlier TSI had been one of the first software companies to be recognized as an IBM Business Partner for the Datamaster.

Prior to the late nineties the only requirement for a company to become a Business Partner was to have some successful accounts that were using its software or services. At times it was a huge advantage to be an IBM Business Partner. At other times IBM employees treated the partners as competition.

At some point the concept of Value-Added Retailer (VAR) was introduced. VARs were at first allowed to order and sell systems for which their software or services had qualified as adding value to the sale of IBM equipment. Too many bad sales by VARs prompted IBM to take away the ability to take orders from smaller companies such as TSI. Instead they were assigned to a “Super-VAR” who vetted and placed the orders for them. In 1999 TSI was assigned to a company called BPS, which shortly thereafter renamed itself Savoir.

The next, but by no means last, set of restrictions imposed by IBM was to require any company involved in sales of IBM equipment to have at least one employee who had passed proficiency tests for the the equipment. At the outset there were two levels with separate tests, one for sales personnel and one for technical.

My partner Denise Bessette and I judged at the time that it was critical to the future marketing of AdDept and any other future product that we continue to participate in IBM’s partnership program. I knew more about the hardware offerings than she did, and so I was chosen to study up and take the technical test. It made little sense for a different person to study for the sales one, which was reportedly much easier.

I think that I must have taken the exams in the first half of 1999 or late 1998. I have a lot of notes from the second half of 1999, and there is no mention of them.

IBM still publishes Redbooks. I think that WAS was in version 1 in 1999.

IBM published study guides for both exams. One or two Redbooks may have also been on the syllabus. I remember that there was a considerable amount of technical material about several things with which I was not at all familiar. One was the cabling required to connect two AS/400s. The other was setting up partitions on a single AS/400 so that each partition had a separate file system. It was more complicated than it sounds because each device needed to be defined in each partition that used it. I remember practically nothing about either of these topics, but we did encounter partitioning at Dick’s Sporting Goods (introduced here).

I spent as much time as I could bear going over the course material. Hardware and operating systems have never really been my thing. It took a lot of discipline to force myself to understand the details of things that we would never use.


The day arrived on which I was scheduled to take the tests. I drove to an office in Farmington that specialized in administering exams for corporations. I had already consumed one 20-ounce bottle of Diet Coke before I arrived, and I brought another with me.

I gave my registration document to the receptionist. She asked me which test I wanted to take first. I selected the sales test. I seem to recall that each test lasted for about ninety minutes. All questions were multiple choice. I was required to enter my answers on a PC.

The sales test was not too difficult; I reported back to the receptionist ten or fifteen minutes before the deadline. She told me that I had passed.

I told her that I wanted to take a break before taking the technical test. I went to the men’s room and sat in the lobby. I drank my second Diet and tried to clear my mind. Then I took the second test.

It was much more difficult than the first. A few questions were beyond my ken. I skipped them. I read all of the others carefully and only answered after I was fairly certain. I used up nearly all of the allotted time. I was pretty relieved when the receptionist assured me that I had passed both tests.


It doesn’t look familiar.

So, I was certified by IBM as knowledgeable about both the sales and technical aspects of the AS/400. If I ever had physical certificates, I certainly have not seen them for a decade. TSI’s Sales Manager Doug Pease told me that his contact at Savoir had told him that almost nobody ever passed the technical exam on the first try.

I am not sure how much good my success did us. I am not sure that TSI sold any new hardware at all in the rest of the time that we were in business. We might have ordered an upgrade or two through our Super-Var.

On the other hand, we did get to go to the PartnerWorld convention in San Diego. That adventure has been described here.