2023 May 12-December 31

My activities for the first part of 2023 are chronicled here. On May 13 Neil Montague finally succeeded at using MailChimp to send out an email for the New England Bridge Conference! My travails in trying to turn over my … Continue reading

My activities for the first part of 2023 are chronicled here.

On May 13 Neil Montague finally succeeded at using MailChimp to send out an email for the New England Bridge Conference! My travails in trying to turn over my responsibilities in these and other matters involving communications are detailed here. This was a great relief for me. Some of the emails that I had sent in the previous few months promoted online events that paid gold masterpoints. Each one made me cringe.

On the same day Dan Jablonski finally sent me an email casting the deciding vote in the Weiss-Bertoni award. You can read the details and discover who won the award in this blog entry.

On the 17th I mowed the lawn for the second time. The high pollen content of some areas of the yard made it somewhat difficult, as it has in every May for the last decade or two, but I completed the task without resting.

June

On June 1 I tried to beat the heat by departing for my 5-mile walk at 8:30AM. I nevertheless found it as much as I could bear,1 and there was precious little shade. I noticed that the SmartFuel gas station on the north side of Hazard Ave. near the South Road intersection had closed after only a few months of operation. It replaced the Shell station that had occupied the location for decades. Signs said that it would become a Big Y Express station.

Raveis Realty, located in a house a little bit to the east of of the station, has also apparently one year. A few years earlier a spectacular display of tulips appeared near the west side of the Raveis building.

Zillow’s photo of 2 Park St.

The corner house on Park St. (the street address is 2) is somewhat mysterious. It had appeared empty with no “For Sale” sign for months. I saw two girls there the previous week. It seemed empty again on this occasion.

In the last quarter-mile I was passed by a female walker. I was pretty sure that that had never happened to me before. I did not like it, but I was too exhausted and hot to try to hold her off. My speed and endurance both decreased noticeably as I got older.

It was still very hot on the 2nd, but then it turned much cooler with a misty rain. I attended both days of the sectional in Johnston, RI, and played with Abhi Dutta. Details have been recorded here.

On June 7 forest fires in Canada were causing in the local area thick haze from the smoke. It was quite eerie and absolutely unprecedented, at least in my lifetime. Two days later the air quality still poor.

I learned that day I should have closed my dad’s IRA account at Country Club Bank in Kansas City earlier. There was not much money in it, but it took weeks to get them to send me a check. .Deidra Tossato finally sent me the form fifteen days after I requested it.

The Hartford Bridge Club (HBC) scheduled an individual game for June 20, the first day of of the regional tournament in Nashua, NH. I played at the HBC, but I did not enjoy myself, and I did not score well. My adventures in Nashua are recorded here.

On June 28 I played with two new partners—Jim Macomber at the HBC in the morning and Barb Gallagher at the Simsbury Bridge Club (SBC) in the evening.

On June 29 and 30 my nose ran all day. Despite this I had no trouble sleeping. I had no fever or any other symptoms of Covid-19.

July

I woke up on July 1 after ten consecutive hours of sleep, close to my all-time record. I experienced a little dizziness when I arose from bed, but it disappeared shortly thereafter. I tested negative for Covid-19 using the rapid antigen test that the federal government supplied for free.

Sue’s cousin from Michigan (on the Locke side) was in town. Sue visited with her, but I did not go. We visited her, her parents, and her sisters on our trip to Michigan in 2008, as described here.

Up to nine inches of rain fell in sections of western Connecticut on July 10, but Enfield received hardly any. The weather definitely seemed more extreme in the twenties, but it is still rather mild in southern New England.

The next morning the temperature dropped to 66° at 4:30. It was the first time that it had been below 70° in weeks. It rose to 90° that day and much hotter on the next. There was no bridge game at the SBC on either the 5th or the 12th.

On July 13 at 5:44AM the bookshelf in my bedroom came crashing down. It missed my head by about two inches. If it had hit me, I would have been seriously injured. The shelf disappeared into the black hole of Sue’s “sewing room”.

On July 14 thunderstorms began at 2:30AM. Flooding wreaked havoc in the northwest part of the state. The Connecticut River was 6′ above the flood level. Damage, however, was minimal.

John Willoughby, the president of the HBC, died on July 14. Both Sue and I had been his occasional bridge partner. I worked with him on the Planning Committee when he was the vice-president.

On the following day I heard Steve Jarmoc, a local farmer and ex-politician, on the radio complaining that the flooding in Enfield had caused him crop damage. The land around our house, which was perhaps two miles from his farm, was absolutely dry. Furthermore, Jarmoc mostly grew tobacco—an addictive drug that caused cancer and other ailments. In the previous few years he had converted much of his land to fields filled with solar panels. I seriously doubt that he suffered much damage, and what if he did? Every business suffered occasional setbacks.

I had a horrible bridge day on July 23. Donna Feir reported that the HBC now had 415 members2. It was 89° and sunny when I left after the conclusion of the Board of Trustees meeting. Up to 91° on I-91. By the time that I reached home it had fallen to 68°, and it was raining buckets. I was very relieved to find that there was no flooding in our basement.

August

On August 3 I discovered a document with my notes about the San Diego vacation that Sue and I took with Sue in March of 2006. In the evening I also found a paper bag with flyers and souvenirs from the same trip. I deleted the 1,000+ words that I had previously written about this adventure and started the entry, which you can read here, anew. It was rather thrilling to relive that week.

On the next day I walked five miles in the Enfield Square Mall. A strange new store, Da Money Pit, had opened. They seemed to sell sneakers, ball caps, and sweatshirts.3 The sneakers on display were wrapped in plastic, for no obvious reason that I could see. My “ghost walks” in the mall have been detailed here.

On the 5th the HBC held a memorial to honor John Willoughby. One dog and lots of people, including a surprising number of children, who were relatives or friends of John’s attended.

The next day I learned that Maria Van Der Ree, who was over ninety, had Covid-19. She recovered within a reasonable period of time.

At the HBC John Calderbank and I had a 54 percent game on August 8. That was by far our best performance up to that time. On the next day I scored 58% at the HBC with Barb Gallagher. There was no game in Simsbury because we only five pairs registered to play.

On August 9 the big news was about the devastating fire on Maui. The most destruction was in my favorite town, Lahaina, where 217 buildings destroyed or damaged. The gigantic tree that was the symbol of the town was badly damaged, but there was hope that it would recover.

Mark Oettinger.

On the same day I learned that Mark Oettinger had “resigned” as vice-president of the New England Bridge Conference. I later learned that Peter Marcus and his friends had pretty much forced him out at a meeting of the Tournament Scheduling Committee that I was unable to attend. This news saddened me greatly. I liked and respected Mark.

On August 12-13 I played in the Western Mass sectional in Great Barrington. That adventure has been described here.

On my birthday I played with the woman whom I had been mentoring. Fran Gurtman (introduced here). We did not do well. Sue bought me three shirts and some shorts from Kohl’s. Sue and I ate supper at Francesco’s in Suffield. I ordered Linguini d’Alessandro, which was chicken, sausage, peppers, mushrooms in wine sauce. I really enjoyed it.

On August 23 Sue brought cake to Eno to celebrate my birthday, but she did not arrive until just after 6:15. We had 4 tables.

On August 24 Fran and I had a 52 percent game, which was an improvement of 18 percentage points in our previous game. I made a costly mistake on the last hand.

On August 26 fifteen pairs came to the HBC for the Saturday afternoon game. We played a Swiss with 7.5 tables. It was the biggest turnout on Saturday by far since the pandemic. Peter Katz and I had a 76.1 percent game, by far my best score ever. More details can be found here.

The Ocean State Regional tournament was held August 29-September 1 in Warwick, RI. My adventures there have been cataloged here.

September

September must have been a boring month. The only notes that I recorded concerned the loss of my Costco Visa card from Citi. The details of this remarkable event have been recorded here.

The University of Michigan football team, one of the favorites for the national championship, started the year with five easy victories. They defeated East Carolina 30-3, the University of Nevada at Las Vegas 35-7, Bowling Green 31-6, Rutgers 31-7, and Nebraska 45-7.

Coach Jim Harbaugh did not participate in the first three games because he had purchased lunch4 for a prospective player. Four interim head coaches were assigned. Jesse Minter coached the first game and Sherrone Moore the second. Jay Harbaugh (Jim’s son) and Mike Hart each coached for one half in the third game. A random co-ed could have coached for all three games, and Michigan would still have won them all easily.

October

On October 3 and 4 I moved all of my programs and data files from my Lenovo desktop that was running Windows 10 to the Asus computer running Windows 11. I documented the experience here.

On October 10 I discovered that Windows did not want me to use Shuffling, the Dutch program that I had downloaded to creates pbn files. I did anyway. However, I also received an error in Dealmaster Pro. I had to reconnect the Lenovo box and run it there. This problem was fixed, but I did not record how.

I decided not to play with Alan Godes at the regional tournament in Marlborough. It turned out that he could not play on the only day that I needed a partner. I asked Ros Abel to play in the sectional in Orange, but she was not available. .

As usual, I started my preparation for lunch by boiling water for ShopRite’s store brand of chicken noodle soup. I was shocked to discover that the package contained no noodles at all. I have opened hundreds of these packages over the years, but this had never happened before.

This box in question bore the ShopRite brand, but at some point in the year the store stopped selling the product. A short time later a new brand called Bowl & Basket appeared. The price of a box containing two envelopes of soup was $.99 before the pandemic. As of October of 2024 the price had not changed, and the quality and quantity of the contents remained the same, at least apparently. I could not name another food item of any description that maintained its pre-pandemic price.

I woke Sue up at 6:30AM on October 11: She was scheduled for jury duty in Hartford. She left the house at 8:08. When she arrived she learned that her service was not needed. That evening Kathie Ferguson returned to the SBC on that same evening after a lengthy illness..

Throughout the last few months my car had repeatedly flashed the message that one of my tires was low on air. In the past this had happened once or twice a year. On those occasions I had just brought my car into Lia (without an appointment), and told them about the message. They checked all four tires, filled whichever one was low, and I drove away. The process took perhaps fifteen minutes.

On October 23 I brought it in to Lia Honda again. Because it had happened several times in the recent past, I asked the mechanic to tell me which tire was low. He reported that one of the tires needed patching and told me to sit in the waiting area. After 2.5 hours the work was completed, but the attendant told me that there was a problem with the brakes. I made an appointment for three days later to address this problem, which necessitated spending another few hours in the waiting area.

On October 27-29 the Connecticut Bridge Association held its fall sectional in Orange, CT. The details are posted here.

After only one day of rest I attended the regional tournament in Marlborough, MA. It ran from October 31-November 4. My thoughts about this event have been recorded here.

The Wolverine juggernaut continued with three more easy victories. They defeated Minnesota 52-10, Indiana 52-7, and Michigan State 49-0.

November

On November 16 I sent a recap of the attendance at the sectional in Orange. I have posted it here. The only person who responded to it was Cindy Lyall, who agreed with my assessment.

From left: Jan, the drummer, Peggy, the bass player, and Patty.

On the next evening my wife Sue talked me into attending a concert by the Patti Tuite band at the public library in Ellington. Although I was not crazy about the music, which was mostly blues, I definitely appreciated the skill of the two main musicians—Jan on the synthesizer, flute, and key-tar and Peggy on the alto sax, violin, and harmonica.The band also had a guy on bass guitar and a female drummer. The one number that I really liked was an instrumental with a complex melody that was unlike anything else that they did. Sue liked the entire performance. Patti announced the name of it, but my notes did not record it.

On November 18 I emailed to members of the Executive Committee my attendance analysis for the tournament in Marlborough. It has been posted here. Both of these reports required quite a bit of work because I no longer had access to the ACBL’s files that provided attendance information in a comprehensive fashion.

On the next day Sue and I decided not to drive up to Burlington, VT, to visit with the Corcorans on Thanksgiving. They had invited us much earlier. However, their house would be full of relatives, and we would probably be “fifth wheels.” We felt our of place the last time that we joined them.

On November 22 my Honda warned me that the battery on the fob was low. Over the next two days Sue located a suitable batter. I managed to replace the old one without much difficulty.

November 23 was Thanksgiving. Sue cooked a turkey. We ate our meals on TV trays and tried to think of something that we should be thankful for. I did not record that anything occurred to us.

A very strange thing happened in the last round of the game at the HBC on November 29: Eric Vogel and I were playing against Tom Gerchman and Lea Selig. After the bidding Tom announced that his integrity was intact because his partner Lea Selig bid 6, not he. He then disclosed that he had previously overheard Mike Carmiggelt talking about the hand.

I put my cards in the carrier, said “I quit”, got in my car, and drove home. Tom later sent me an email in apology. I replied, “No harm, no foul.”

That same night Ken made many strange bids at the SBC game. He invited to game knowing that we had a maximum of 24 points and only 8 trumps. I recorded that I did not see how the SBC would be able to hold any games in December. I was right. All of the games for the month were canceled.

Michigan finished its Big 10 season with four more victories to finish the regular season undefeated and ranked #3. They defeated Purdue 41-13, Penn State 24-15, Maryland 31-24, and Ohio State 30-24. Sherrone Moore was the head coach on the sidelines for the last three games because Harbaugh was suspended because of a ludicrous sign-stealing incident engineered by a rogue staff member named Connor Stalions.

December

The new month was welcomed by the first flower on the larger Christmas cactus that had been in Denise Bessette’s office. The other one displayed its first flower on the 18th.

On December 2 Michigan shut out Iowa 26-0 in the Big 10 Championship game. It was U-M’s third consecutive win in that game, and the tenth consecutive win for the team representing the East Division. Michigan, now seeded #1, was scheduled to play Alabama in the College Football Playoff semifinals in the Rose Bowl on January 1. There was some controversy because Alabama was chosen to play over undefeated Florida State despite the fact that the Tide had lost to Texas in September.

The temperature on December 15 and 16 reached the fifties. I walked five miles outside on both afternoons.

I learned on December 17 that Eric Vogel had contracted Covid. I wore a mask at bridge all week.

On December 20 the electrical connection for my cellphone’s charger stopped working. I had to plug the cable into a USB port on Asus. This was only a minor inconvenience; Asus has many ports, four of which are in front. I was astounded to learn that Sue had no recollection of my previous phone dying while I was on the 2022 cruise that has been described in detail here. We went to the Verizon store together, and the salesman showed me that the Pixel 2 I had been using was swollen in the middle. He said that it was probably dead. A little later Sue bought me a refurbished Sony Galaxy. I found this lapse of memory quite concerning.

On December 29 I received an mail from someone named Frank Wilson5 asking about downloading a zip or pdf file of Stupid Pope Tricks. I tried to reply to his reply address, fdmw@gmail.com, but it was blocked because the address was not valid. I had no idea what that was about.

On the next day I (and many others) received a shocking email from Peter Marcus that indicated that he was resigning from all his posts in the New England Bridge Conference. This reportedly had something to do with scheduling conflicts with another district”s tournament.


1. At least once in the nineties I ran more than five miles when it was over 100°. When I was in my twenties I considered no temperature to be too hot for any athletic endeavor. Boy, has that changed!

2. It was incredible to me that the HBC did not actually know how many people were officially members. Eventually, I wrote a set of programs that would allow the club to keep track of the membership—dues, contact information, and other things. The story of that system is documented here. The number of members exceeded 500 in 2019, the last pre-pandemic year.

3. The store is still open in October of 2024, but in all my trips to the mall I had seen fewer than a handful of customers.

4. This infraction was widely ridiculed by Michigan fans and called Hamburgergate. It was common knowledge that many large programs arranged for players to be paid under the table. By 2023 the NCAA had ceded the rights to the names, images, and likenesses (called NIL) of the players to the players themselves. By the next year some of them were earning upwards of $1 million to play their favorite sport for a few months out of the year.

5. Of course, I immediately thought that this might be J. Frank Wilson, who, with support from the Cavaliers, in 1964 recorded the remake of Wayne Cochran’s “Last Kiss”. It made it to #2 on Billboard.

2023 September: The Big Black Box

It’s name is Asus. Continue reading

By the beginning of September of 2023 I had become quite frustrated about the time that I had been wasting because my Lenovo desktop computer, on which I had keyed in the great bulk of the entries in the 1948 Project (introduced here), was intolerably slow. The biggest problem was that the system would quite often lock up for as long as ten or fifteen minutes. During these periods the disk light was on continuously. I had tried to determine the cause by examining the output available in Windows’ Task Manager, but I had no luck. I had also asked the Greek Squad to look into it. The agent signed on to my system, deleted a lot of temporary files. That seemed to help for a day or two. However, it reverted to its previous behavior shortly thereafter.

Another problem was its connection with the Cox modem/router. The connection would be lost for no apparent reason, and it was often difficult to recover. A few years earlier I attached a modem that I had previously purchased to a USB port. That did not seem to help much

So, in desperation I decided to purchase a new box. I did some research on the Internet. The new systems seemed to have much faster processors than my Lenovo desktop. The hard drives were in most cases a little smaller, but that did not concern me much. The amount used on the Lenovo was far less than the capacity of any of the available machines.

I had had pretty good experiences during my last two computer difficulties (outlined here) with the Geek Squad people at the Best Buy store in Manchester, CT, which was about a thirty-minute drive from my house. I therefore decided to buy one there.

I cashed in the points on my Bank of America Mastercard for a Best Buy gift card in excess of $300. The units at Best Buy started at about $600 unless I was willing to settle for an obsolete model that ran Windows 10 or an “open box.” I decided to put a new system on order shortly after I received the gift card in the mail.

Unless I did not mind making several trips to the store, I figured that the easiest way was to order it online and pick it up at the store. Before I did so I had an electronic chat with one of Best Buys sales agents. I told him which model (an Asus) I was interested in, but I also expressed my concern about the difficulty of migrating the programs that I used. I specifically emphasized that the one that I was most worried about was Outlook, Microsoft’s email product. The agent assured me that the Geek Squad people at the store could help me with that. That convinced me to put the system on order. It was scheduled to be at the store on Friday, September 21. I actually received an email that it had arrived a day early. I had a big project to work on over the next few days, and so I planned on picking it up on Monday.

I had a long and strange electronic chat with agents from Best Buy on Friday. When I explained my concern about Outlook I was transferred to a different agent who allegedly specialized in this. A little later I was transferred again. This agent assured me that the Geek Squad would do the entire migration for me and made an appointment for me for 3:20 in the afternoon on Monday.

I left for Best Buy at 2:30 on Monday and arrived at 3. I had no trouble obtaining the new computer. I had brought with me a bag that contained the Lenovo that I had been using as well as a very old external hard drive for which I had lost the power cord. I intended to ask the Geek Squad people after they had migrated the programs and data if there was any way extract the files that were on the external drive onto something usable.

The Geek Squad guy was very friendly, but he said that they only did data, not programs. This was very upsetting to me. The only reason that I had purchased the machine from Best Buy was for the help that I expected to receive. Migrating the data was no challenge if you had a large external hard drive, and I did. I was so upset about the lies (or maybe misunderstandings) that I left Best Buy without remembering to ask about the hard drive. As I drove out of the parking lot I was so concerned about what should be my next step in making the system in my trunk operational that I almost ran a red light and caused a serious accident. The rest of the drive home was uneventful.


Plan Z: In my research I had come across a company name Zinstall (website here) that markets a downloadable program called WinWin that the website claimed was able to transfer all of one’s programs and files from any Windows computer to a new Windows 11 computer. It cost $129 plus tax.

On the evening of Wednesday September 272 I started an electronic chat with someone named Paul from Zinstall. He assured me that they installed software, called WinWin, that could transfer all the programs, but it was possible that Microsoft would demand proof of ownership in the form of a serial number or program key. A little more research convinced me that this was quite unlikely. Besides, I could not see an alternative. So, I purchased the software. I received the following email:

Thank you for choosing Zinstall.

A. DOWNLOAD LINKS
1. CLICK THE FOLLOWING LINK to download the SOFTWARE: (link)
2. You should download and run the software on BOTH computers: OLD and NEW.
3. IMPORTANT: before taking any further steps, you should carefully read the USER GUIDE. CLICK THE FOLLOWING LINK to download the user guide: (link)

B. ACTIVATION INFORMATION: Below is your Zinstall license activation key serial number. You will need to supply this information when prompted by the software.
Serial number: WNPV-XXRR-BJDK-VJK6-USOP-I2XP-LGXO-6UEV-74
Registered email: Mike@Wavada.org

C. SUPPORT AND SERVICE We are glad to assist you with your transfer.
1. SUPPORT QUESTIONS & TROUBLESHOOTING: For any support questions or assistance, CLICK THE FOLLOWING LINK: (link) where you will find answers and solutions for your questions, as well as options to contact the Support Team.
2. If you require TECHNICAL ASSISTANCE, please submit the “Support Case Form” and run the Diagnostic Tool on both computers (old and new). Both the Form and the Diagnostic tool are available at the link above.

D. FULL SERVICE – REMOTE ASSISTANCE: IF you prefer the convenience of having an expert tech perform the whole transfer for you, you have the option of a Full Remote Service add-on. It is available here at a discounted “bundle” price: (link).

E. BEST PRACTICES: HOW TO PERFORM A MIGRATION? Before starting the migration process:
1. Make sure you have a backup of your computers.
2. Save all open files and close all running applications.
3. Completely uninstall all Internet Security Suites, Firewalls, and Antivirus on both computers – OLD and NEW.
4. You don’t need to purchase any special cables or external hardware to do the transfer. If your computers are connected to a home network, you don’t need to do anything – Zinstall will use the network for the transfer. Otherwise, you can just use a regular network (aka Ethernet) cable – you probably already have one – to connect the computers directly. Here is what it looks like: (link).
5. While wireless is usable as well, if you have an option to use Ethernet – use it. Wireless is inherently slower, and may be interrupted by network disconnects.
6. The migration process requires “Administrator” user privileges.

IMPORTANT: The transfer may continue for a very long time – DO NOT INTERRUPT the process, even if it seems that nothing is happening for a while. REMEMBER: Once started, the migration process is completed unattended – you are not required to stay near the computers, and may leave it for the night to complete.

One thing that had not previously been clear was that I needed to connect the two computers via an Ethernet cable if they were not already on a network. I thought that it would be sufficient that both used wi-fi. I had been planning on sending the data through the modem/router from Cox Cable.

I asked Sue if she knew if we had an Ethernet cable. She said that she had at one time put all of the miscellaneous cables in a big plastic tub. I naturally asked where it was. She said that she didn’t remember. I was not surprised. I made a mental note to drive to Target on Thursday morning to purchase one. Target’s website offered a seven-foot cable for $10, and they seemed to be in stock..

In one of my dreams that night, however, I had a revelation that there might be one in the north end of our basement near the AS/400 that I brought home in the summer of 2014 after we closed TSI’s office in East Windsor.

When I awakened in the morning I hastened downstairs and discovered that there were indeed two Ethernet cables in a snake’s nest of cables near the computer. I wrested one away and without too much difficulty I was able to connect the two black boxes on my desk. When the yellow lights appeared in the sockets for both, I rejoiced. I had saved $10!


The migration: The instructions sited above were thorough and instructive. As someone who wrote such instructions for users of his code for thirty-five years, I have one quibble. Users expect the written instructions to be in the order in which they are to be executed. In this document some of the most important pieces of information are near the end. I admit that I never read sections B, D, and E until I started writing this account on Friday.

I downloaded the WinWin software to my old system, Lenovo. I found the executable file in the Download folder and ran it. According to the instructions I should have run it as administrator, but I didn’t. The program churned for a few minutes and then asked me whether this was the old computer or the new one. After I selected “old” it told me to do the same thing on my new computer Asus.

I had planned to use the same display on both computers.3 So, at this point I needed to detach it from Lenovo and insert it into Asus. This turned out to be a much bigger pain than I thought that it would be. In the first place the lighting in that area of the office was not good.4 The head of the cable was held in place by two screws. No screw driver was needed, but it took longer than I remembered to screw and unscrew them with my fingers.

After I attached the display I turned on Asus for the first time. It came up rather quickly. Among other things it asked for a PIN. I used the same one that Sue and I use for the garage door opener. It invited me to take a tour of Windows 11, but I postponed that adventure until some undisclosed point in the future.

Instead I selected the Edge icon on the desktop, downloaded the WinWin executable again, found it in the Download folder, and ran it. The same window came up, and, when asked, I said that this was the new computer. The program then searched for the old computer. This was the moment of truth, or I should probably call it the first moment of truth.

It was not to be. The screen displayed a sad message (#324) that indicated that it could not find the old computer. The likely cause, it said, was either that the two boxes were not connected or that security software on one of the boxes was preventing the connection.

I checked the back of both computers. The Ethernet cables seemed to be securely attached. I then uncabled the display from Asus and reattached it to Lenovo. By coincidence almost as soon as I could see the display again a window appeared for the Webroot program that the Geek Squad had installed. It had options to end three types of security. I did so. Consequences be damned.

I then sent to the support team at Zinstall an email explaining the situation and identifying the error message number. I received two identical “high importance”messages one minute apart: “Hello Michael Wavada, This is an acknowledgment we have received your email. We will contact you soon. Best regards, Zinstall support team”

I would have preferred something more specific than the word “soon”, even if it was “within the next 24 hours”. I felt that Zinstall recognized the urgency of the problem, and I could expect an email with specific instructions within the next five minutes, or five hours, or maybe five days. I stayed at Lenovo’s keyboard4 and won game after game of two-suited Spider Solitaire while intermittently checking the Inbox in Outlook. At about noon I fixed myself a ham sandwich and ate it in front of my desk while I kept my eye on the Inbox.

I almost always took a nap after lunch. Mine on that day was a rather short one, and I rushed back to check the Inbox as soon as I was awake. No dice.

At 1:47PM I sent a short missive to Zinstall support: “How long is soon? It has now been over four hours.” Nearly an hour later I was about to send another email when this showed up in the Inbox. It was signed by Sam R.

Thank you for contacting us.

You have Webroot still active on the old computer.

Please disable Webroot firewall on the old computer (or simply remove Webroot from the old computer), and run Zinstall again on both.

Please let us know how we can assist further!

I replied as soon as I could: “I believe that I disabled it before running Zinstall. I tried to delete the folder named Webroot, and it said that I need permission from SYSTEM to do so. I do not know how to do that. Actually I seem to have two copies of Webroot. One in Program Files, and one in Program Files x(86). The Geek Squad installed them.”

Sam R. must have been horrified about what I had attempted. He wrote back rather quickly.:

You should not delete folders directly; instead, you can typically right click on the Webroot icon in system tray (bottom right corner, near the clock) and select “Shut down” or “Exit”.

Or, to uninstall it, go to the list of installed programs and select Webroot there.

Alternatively, if you cannot get rid of Webroot, another alternative is to use Zinstall with a USB external drive instead of network.

Do you happen to have a USB hard drive available?

I did have an external drive with a great deal of storage, and it was within two feet of my right hand. Nowhere in the emails or the online instructions booklet was there any mention of this option. Maybe that could be plan Z2 if we could not get past the security issue. In the process of disabling Webroot in the way that he described I noticed that the system clock was off by more than two hours. While I was in the same system tray I also found a Malware icon. There was no option to disable it. I select “Quit” instead. Both icons disappeared from the tray.

Uncertain whether Sam R. would still be working, at 5:04PM I sent the following message to describe what I had done since receiving his (her? their?) last email:

I tried this twice. On the first try I received the same message as before even though Webroot was not listed in the Apps. The second time I removed Webroot again (the system had rebooted on its own) and Malware Bytes from the Apps in the lower right corner. This time the program on the new  box found the old box, but it warned that I was using a wireless connection that might be slow or fail. The lights for the Ethernet ports are on on both machines. Is there a way to verify the connection? I do not have a network (other than the Cox Cable modem/router). I just ran a cable between the machines.

Later I became convinced that Lenovo had not, in fact, rebooted on its own. I was pretty sure that the AC cable had been jostled loose while I was moving the display cable back and forth between the two boxes.

I decided to try it again, and I was cautiously optimistic. However, the email sent at 6PM told a different story: “It is now showing message #11. This is SO FRUSTRATING!” Message #11 said that my account had reached the limit on the number of tries. I did not receive an answer on Thursday.

I was poor company all evening. I was close to giving up on Zinstall, but I had no alternative at this point. I began to consider contacting American Express to tell them not to pay for the service. I went to bed at about 9PM, which was quite early for me.

On Friday morning I was pleasantly surprised to receive an email from Sam R. The time stamp was 4:14AM.

Thank you for the update, it’s great that the connection issue is solved now that Webroot is removed!

Regarding wireless, you do not have a huge amount of data on the old computer, so you can transfer via wireless as well.

As long as the wireless network is not abnormally slow, it will complete just as well.

Note also that you can use the old computer while the transfer is in progress, if needed – just press the Windows key on your keyboard to get to your apps / desktop.

Please let us know how we can assist further!

I asked him about error #11. He said that that had been cleared. I did not respond to his comment about being able to use the old computer. Once the process started, I intended to monitor it on the new computer. I had no intention of touching any of the cables once the migration was under way. He probably did not remember that I was switching the display from one machine to the other.

Before I ran the WinWin program on Lenovo I made certain that neither security program was in the system tray. When I moved the display’s cable, I was very careful not to jostle the AC cable on Lenovo. I then checked to see that both Ethernet lights were on.

At about 8:20 (I know because I always awaken Sue at 8:30) I initiated the WinWin program on Asus. This time it found Lenovo, and it did not present the warning message about using a wireless connection. It must have been using the Ethernet cable.

The process took about three hours. I used part of the time to go through the papers that had been accumulating on my desk for a few months. That was a worthwhile activity. I found a year-old credit from Costco for $1.48 and the paperwork for applying for a discount on the real estate tax levied by Enfield. I also found my hanging file for income tax for 2019. I had no idea why it was out of the filing cabinet.

I was very impressed with the window that displayed the various steps in which the program was engaged. It also showed two percentage bar graphs that indicated the portion of the step being executed and the total process that had been completed. At the bottom were statistics about things like the rate of data transfer and the size of the files that had been copied.

When it was finally finished, it congratulated me on a successful migration. I have seen many such messages before, but this was the first time that I really thought that we had accomplished something important together—I mean the program, the computers, the cabling, Sam R., and I.

I restarted the system as directed. It came back up rather quickly, and I entered the PIN. The desktop looked almost the same as it had before. The program tray was missing two icons. One was definitely for Spider Solitaire. I purchased a new copy for Asus, for $0, and it popped back up in the program tray. The other one might have been for a program that I had downloaded to convert YouTube videos to MP3 or MP4 files.


Outlook. etc.: It was time for the second moment of truth. With some trepidation I clicked on the blue Outlook icon. Microsoft somehow recognized me and asked me to key in the password associated with the account associated with my email address. I found it on my password list. Microsoft approved it and immediately installed updates to the software. I then needed to key in the passwords for my two email accounts. I got the Cox one on the first trick, but I made a mistake on the one for Wavada.org. Once I got it right all the emails that I had received from both accounts showed up after the next Send/Receive.

Everything seemed to be there, and I liked the new look and feel of the software.


Problems: After one day’s use I had encountered only three problems. As I mentioned, I had left one program open on Lenovo. It took me less than five minutes to bring the Asus version up to date. At one point while I was surfing in Firefox Windows11 interrupted and reported that it needed to restart. I had no choice but to let it. It came right back up, but I lost about an hour’s worth of work in WordPress. I don’t know why it had not been saved, but I will need to be more careful about updating these long blog entries more regularly.

The strangest problem was encountered using the editor of posts in WordPress in Firefox. Below is the screen for editing a blog entry in Chrome. This is also how it looked in Firefox on Windows 10:

Notice the blank area to the left of the text and the slide bar on the right that is now most of the way down the “Post” area on the right.

Contrast this with the same screen on Firefox.

The Firefox version shows a frame from the Dashboard on the left. The two slide bars are both so thin as to be effectively invisible to a septuagenarian. The one to the right of the text works correctly, but the one to the right of the Post column only raises and lowers the Dashboard on the far left, even though it is long enough to need a slide bar. Furthermore, it has no effect on the Post area. This makes it almost impossible to add more tags after a point.

I don’t know if this was a problem in Windows 11 or WordPress. I planned to install a new version of WordPress soon. I later learned that it was neither. The slide bars in Windows 11 were much smaller. Sometimes they were nearly invisible.


Performance: The new box is lightning fast, and so far it has never locked up.


1. The technical experts at law enforcement agencies on television often extract files from hard drives that survived plane crashes, arson, floods, and the like. Surely the agents of the internationally renowned Geek Squad had similar tools at their disposal.

2. I ordinarily played bridge on Wednesday evenings, but the game on 9/27 was canceled because only three pairs planned to intend.

3. Sue thought I might be able to use a gigantic display that she had squirreled away in the three-season porch. I was thoroughly skeptical even before I learned that it had no cable.

4. I did NOT need my cataracts removed. That will probably come some day, but not before my subsequent appointment with the retina specialist on October 18.

2021 April 19-24: Geeks on Parade

A week to fix a printing problem? Continue reading

This is the usual setup of my desk. The printer (top) is only a couple of feet from the CPU. The display is balanced on my Italian dictionary. My (always plugged in) phone and wallet are stored on the base of the display.

My HP color LaserJet model M252dw, which had been attached to my Lenovo desktop and functioning without difficulty for at least five years, was still performing admirably on Friday, April 16. I did not use it on Saturday or Sunday because I was playing bridge in the online qualification tournament for the Grand National Teams (GNT).

On Monday, April 19, I decided to print my first ever coupon for cat litter. I redeemed 325 of my Paw Points on freshstep.com for a $3 coupon. The company emailed me a link to a web page on which I could print my coupon. I clicked on the link and then clicked on the “Print” button on the webpage. The screen said “Preparing preview”, but it never got any further. It just sat there spinning. I closed all the tabs on my Foxfire browser.

I clicked on the link in the email again. Foxfire started, and the same screen with the “Print” button appeared. The familiar “Preparing preview” appeared, but noting ever printed. There were no files in the printer queue.

After that, the webpage linked from the email would not allow me to try to print the coupon. I found the contact email address on freshstep.com and sent an email that explained the problem and asked them what to do to obtain my coupon.


On Tuesday the troubleshooter reported a problem with the printer.

I did not need to print anything else until late on Tuesday. At that point I could not even make a spooled file from any program. The system reported no errors. I ran the troubleshooter in Windows. It reported a problem with the LaserJet printer, but it found no specific issues.

I tried various combinations of shutting down the printer and restarting Windows. Nothing worked. When I tried to print a test page, an error appeared on the computer, and nothing printed.

A few years previous to this a virus had somehow infected my computer. A Geek Squad member (I don’t think that they called them Agents yet) found it quickly by taking over my computer and eradicated it. I was impressed enough that I had no hesitation about contacting the Geek Squad in the morning.


To Chat with a Geek Squad Agent one must click on the blue circle at the bottom right of the webpage with the word “Help” in it.

On Wednesday Morning I pointed my browser to the Geek Squad website and started a “Chat” session. In the comments window I described the problem in quite a bit of detail. Evidently the “Agent” who commenced the Chat did not have access to this. I described everything again. I was assured that this could be fixed if I allowed another agent to sign on to the computer remotely. I agreed.

On this window you must click on “Chat now”.

I was then asked if we had a Geek Squad account. I said that we once did, but I did not know if it was still active. The Agent looked it up based on the phone number that I had provided. The Agent found nothing. I asked if I could get a contract for one issue. The answer was “Yes, for $39.99.” I approved the terms by clicking on a link. Another chat window appeared on my display.

Click on “Live Chat” here.

Less than a minute later Agent Xavier introduced himself in this chat window. He asked me to unplug the printer cable and plug it into a different USB port.

I thought that this might work. In fact, I was kicking myself for not trying it earlier. Alas, it did not help. Turning the printer off and on did not help either.

Agent Xavier then asked me if we had another printer cable. Like Noah’s family, we have at least two of almost everything somewhere in our house, but I would not even know where to begin looking for a printer cable. If I found one, it would probably be thirty years old and have the wrong interfaces.

Adhering to one of my favorite axioms, “If you can’t find it, you ain’t got it”, I replied that I did not think so.

Undaunted, Agent Xavier explored the nooks and crannies of my computer’s insides for quite a long time. He told me that the problem was probably due to the fact that back in October of 2020 the last update of Windows 10 had not completed successfully. Frankly, this sounded like an admission that his only remaining tool was a hammer and he had just found a nail. I mean, how could that be the source of the problem when I had printed hundreds of pages in the interim?

I did a lot of nothing while this went on.

On the other hand, I am no expert on Windows 10. Maybe Agent Xavier was. So, I did not protest when he decided to try the update again. It took several hours, but when it finally finished, it appeared successful. At least, no error messages appeared. Back in October I was pretty sure that Windows had reported that it had been unable to complete the update.

The very first screen that appeared when the update finally finished was different. There was still a breathtaking photo in the background that had been fuzzed out, and my name appeared, but there was no field for the password. Instead, there was a clickable phrase “Sign in”. When I clicked on it, a window with a password field appeared. I entered it. I then had to go through a series of screens rejecting offers from Microsoft. So far, so good.

I tried without success to print from a number of programs. The error in printing a test page was no longer there, but every attempt at printing produced a spooled file in error status.

Agent Xavier’s little chat box did not reappear when I signed onto the system after the update. Knowing that I would need to go through the entire process of contacting the Geek Squad through the Chat windows again, I opted to wait until the next morning when I would be more rested and alert.


On Thursday morning I contacted the Geek Squad website and started another Chat session. I went through the same tedious process because neither Agent on the previous day had told me what my case number was. This Chat Agent found it told me that the case number was CAS5881919-X8R5M3. I wrote it down. The Chat Agent sent me a link so that he/she could sign on, but it timed out before anyone took advantage of the connection.

So, I had to contact the Geek Squad chat again. This time a different Agent sent me another link and set things up so that Agent D S (Double-0 Soul?)1 assumed control of my system from his little window. After trying several things he determined that the problem was the cable. He downloaded the wizard app from HP, which took some time to install. He then offered to walk me through setting up the printer for Wi-fi. I agreed. 

I set the keyboard was on the top of the printer, and I pivoted the display almost 180 degrees.

I needed to rearrange my computer’s peripherals so that I could see the printer and display at the same time and still be able to able to type on the keyboard. This was not easy. A snake’s nest of cables has formed over the years on the floor between my computer and my printer. Furthermore, I had to stand up through all of this; there was no room for a chair.

I never figured out why the printer was not able to locate our network (ChaChawave) when I did this for Agent D S.

I located the correct menus on the printer’s little screen and pressed the option to retrieve Wi-fi network information. It ran for a few minutes. Agent D S told me to watch it while he did some things. Meanwhile, the printer kept trying to retrieve network information. To this day I do not understand why it could not find any networks.

Evidently Agent D S decided to restart Windows for some reason. I did not pay close attention to what he/she was doing. I know for certain that I did not do it.

When the system came back up, the same first screen appeared as had on Wednesday after the successful update of Windows 10. I clicked on the “Sign in” link below my name. An unexpected window appeared. It said that I needed an “app” and asked if I wanted to search the store. There were two buttons: “Yes” and “No”. Unfortunately, both options returned me to the screen with the “Sign in” button. I was stuck. Restarting did not help. Neither did turning the computer off and then back on.

When my computer restarted, as usual, a Lenovo screen appeared. The lower left corner said “To interrupt normal startup press Enter“. I did so. Many times. I tried holding down the Enter key. I was not able to interrupt the process; the screen with the “Sign in” button appeared again, followed by the same window demanding an app.

Once again I was tired and very frustrated. I decided to employ the tactic that had worked so well for Quintus Fabius Maximus Verrucosus against Hannibal in the Second Punic War. I retreated and delayed.


On Friday morning I contacted the Geek Squad Chat again. I explained what happened. The Char Agent said that if I could not sign on I must bring the computer to Best Buy. Evidently it was impossible to find out what Agent D S had done, or perhaps the Chat Agent was too lazy to find out.

I definitely did not want to bring the CPU in to Best Buy. The local store in Enfield was recently closed, presumably a casualty of the pandemic. The closest remaining ones were ugly drives to Manchester, CT, or Holyoke, MA.

Evidently Geek Squad Agents are really issued badges, but I don’t think that they have a license to kill.

I called the Geek Squad 800 number to get a second opinion. Of course, I had to wait in the queue until the next available Agent could take my call. The Agent who finally answered the phone was sympathetic, but she also insisted that my only option was to cart the machine to Best Buy. I pleaded that I was 72 years old, it was more than a thirty-minute drive, and I did not want to go into a “big box” store in the middle of a pandemic. I protested that there must be someone who understood what my computer’s strange behavior was symptomatic of. More sympathy, but no action.

This look means, “Pick me up. I want to sit on your lap while you play on the computer.”

An appointment was required to interact in person with a human being wearing a Geek Squad shirt. The telephone Agent offered to make one2 for me. There was one open slot at 2:20. It was already 1:45. After that nothing was available until Tuesday! I reluctantly took the 2:20 slot and rushed to remove all of the cables from the back of my computer. While I was in the process of doing so, my seventeen-year-old cat Giacomo entered the office and started howling, a very reliable sign that he was about to barf. I grabbed some outdated grocery store inserts and put them in front of him, and (mirabile dictu!) he mostly hit them. I cleaned up the mess and drove to Best Buy with my computer and AC cable.

The GS guys at BB in Manchester wore black shirts like Kelvin’s.

I arrived at the store at about 2:30. The Geek Squad guy there was waiting for me. He spent the ten remaining minutes of my appointment trying to find my open problem on his computer. He finally did, and he also told me that he had found my account. It was under 860-386-0701, the support line for TSI. That phone was disconnected in 2014 when we closed down the office in East Windsor.

The Geek Squad employee then attached his display and keyboard and verified the problem. Then he disappeared into the back to talk to “my tech”.

The diagnosis was that my operating system had been corrupted. They would need to reinstall Windows 10. He said that they could save my files, but I would need to reinstall the programs. I had been through this once before when my hard drive crashed. Getting back to something close to where I had been was a monumental undertaking. I knew very well that this would be a major hassle. In despair I crossed my arms on the counter in front of me and set my forehead on them.

The designated talking Geek disappeared to converse with his “tech” again. I imagined that in the back room the Great and Powerful Oz was issuing edicts punctuated with bursts of fire.

The talker returned and asked me if restore points had been set. I said that I thought that I saw Agent D S do this, but I wasn’t sure. He said that if there was a restore point, they would not need to reinstall Windows.

Hope springs eternal! I left the box there and drove home with my claim check. I missed one turn recommended by the Google Maps lady, but she put me back on course and eventually welcomed me home. As I entered the house I informed Sue that I no longer had a computer, but I did have a piece of paper.

I received a text at 5:38 that said that the computer was being repaired. At 5:39 another text assured me that the repair was complete. The text did not say whether they had to reinstall Windows. I thought it very likely that the answer must be “No” because not even the Great Oz could install Windows 10 that fast.

I could pick up my computer! The text gave a link to make an appointment. Sure enough, the first one available was on Tuesday afternoon.

Sue thought that I should drive out to Best Buy to pick up the machine immediately. I was not sure that they would even allow me into the store without an appointment. She called Best Buy’s 800 number3. The guy on the phone made an appointment for 12:50PM on Saturday.


I left for Best Buy at a little after noon on Saturday. I arrived about 12:45. A different talking Geek retrieved my PC. He said that they did not need to install Windows. Rather, my computer had been booting in “Safe Mode”. The person who worked on it changed it so that it no longer did this, and a password was no longer required. I have no idea how this was accomplished, but the Great Oz would not talk to lesser beings either, unless, of course, they had murdered a witch.

The computer was turned over to me with no AC cable. The talking Geek could not find it, but he graciously gave me a new one. Best Buy charged me neither for the cable nor the “repair”.

I badly wanted to go home and try the PC, but the original problem had not yet been addressed. The printer still did not work. I had brought the printer cable, which was about fifteen feet long, with me to Best Buy. I asked an employee where the printer cables were. He told me, but I could not find them.

I looked everywhere in the vicinity. While I was doing so, my right foot began to hurt rather badly as it often did when I had walked a mile or so. I needed to do my standing step-over stretch. It took ninety seconds, but it relieves the pain. I had to hope that no one saw me.

Eventually a salesman helped me to find a printer cable. They only had 6′ ones, but that was adequate. I bought one and drove home.

The Invoice from the Geek Squad was carefully itemized. $0.00 appears ten times.

The PC worked fine. The printer seemed to work the first time that I tried with the new cable, but after that I could not get it to function. I decided to try to configure a Wi-fi printer on my own. For some reason the printer had no difficulty finding the network this time. I found the password (which the printer called “passphrase”) and carefully keyed it in on the tiny screen on the top of the printer. My seventy-two-year-old hands were not very steady, but I did manage to get it to work.

The first and fifth printers on this list produce output on the LaserJet printer. The duplicate on line 2 produces an error.

From this point on, whenever I printed anything I saw the LaserJet printer three times in the list of available printers. I thought that maybe it was connected both ways. However, if I chose the second one, an error appeared: “Could not start printer. Please check your printer configuration.”

It did not matter if the cable from the printer was plugged in or not. So, I deduced that I had two choices, both of which used Wi-fi to request output.


So, as I write this on May 5, 2021, two questions remain unresolved:

  1. Why did the printer suddenly stopped working when it was connected to the CPU by a cable? I can think of two possible explanations.
    1. A freakish solar event penetrated the chip in the printer and caused a bit to flip in the software that handled direct connections. If you do not think that this is possible, listen to this Radiolab podcast. Please don’t tell any Republicans about this.
    2. Somehow the connection in the cable interface itself or inside the printer became loose or damaged.
  2. What about the coupon that started this whole circus?

Since a workaround was found and successfully, and there is no easy way to investigate the remaining printing issue, I have lost interest.

Fresh Step has not responded to my last two emails. I will doggedly pursue this and update this entry when it has been resolved. $3 is at stake!


1. “Agent Double-O-Soul” was a modest hit for Edwin Starr in 1965. His best song was definitely “War”.

2. An appointment, not a shirt.

3. The store was not answering the phone because of the pandemic.